Panasonic Corporation of North America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Just to let you know my case has been resolved I did not accept the tv they offered me for a discounted price due to the fact there was no companies that had it in stock where I could go look at the tv And on top of that I found the TV on a web site HSN Electronics for $more than what they wanted me to pay I got so upset I tried to get to the president of the company, and go transferred to their legal department and the gentleman was very nice and understanding and agreed to pay for the circuit board for the TV So this has been resolved thanks to his assistance [redacted] have reviewed the response made by the business in reference to complaint ID 10299495, and find that this resolution is satisfactory to me

Our engineer spoke with Mr [redacted] on Friday 10/and we are going to purchase the blu-ray movie title the customer is using and attempt to play in the same model recorders the customer was using If it plays with no issue then the problem is with his disc, not our players

As per our database the unit was repaired at our factory service center and shipped out to the customer on 2/11/on Fed Ex on tracking number [redacted]

Complaint: [redacted] I am rejecting this response because: I just wanted to let you know that I still haven't received the refund from Panasonic The complaint # is [redacted] .Thank you for all your help Regards, [redacted] ***

I am rejecting this response because: I have requested multiple times for the correct number to be updated for months nowThis is part of the problemPanasonic continues to contact the "wrong" number over and over when I have explained multiple times that this number is incorrectI have spoke with customer service representatives and emailedPanasonic is claiming to have confirmed my number, but the updated email was sent saying a voice mail message was left at the incorrect numberThis is not a number I had confirmed, and I do have an email chain to prove this."1-26-Panasonic:Mr [redacted] , We regret that we have been unable to reach you by e-mail on January 20th or phone no [redacted] on January 21st.Panasonic no longer manufacturers plasmas so we are unable to offer an exchangePlease confirm the location of your TV and contact phone noSo we can arrange pick up in order to process your refundThanks, ***""1-29-My response:Address is correct.Phone number is: [redacted] How long after the TV is received will it take for a check to be issued?""1-29-Panasonic:Pick up request has been sent to ***They or local terminal should contact you within few days***""2-7-My response:It has been more than a few days and I have not heard from ***.Par for the course.Sent from my iPhone""2-9-Panasonic:The local terminal has been trying to reach you at [redacted] Please contact [redacted] at [redacted] and provide your pro no [redacted] so they can put you in touch with the local terminal to schedule pick up***"I am honestly offended that Panasonic would have a response saying I confirmed information without actually fact checkingI do not feel the need to contact [redacted] as I have wasted in incredible amount of time thus far contacting people to have this resolved.I need Panasonic to retrace the email chain, get my number updated correctly (AS I CONFIRMED) and contact me at the correct number

Complaint: [redacted] I am rejecting this response because: I decline this unfair proposalPanasonic has caused my family and I too much inconvenience and trouble already I'll only accept a replacement TV in an equivalent value that we paid for or a full refund of our money, We can no longer stand not having a TV in our family roomTherefore, we hope having this issue completely solved to our satisfaction by November 20, Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I can not e-mail a receipt only a copy of the receipt which I will do

Complaint: [redacted] I am rejecting this response because it is dishonest and disingenuous response. Everyone understands that Winsor is a training school and does not administer the test. This is stating the obvious. The real issue is that they guarantee passing or your money back. However they are unwilling to give the additional training that is needed to pass the test. They now say they will give 3 hours of training the day before the next test but this is insufficient to pass the test. There is nothing in the contract that allows them to limit additional instruction to 3 hours the day before the test. Moreover although they have the ability to arrange a more prompt retest they deliberately are not doing so. It seems their tactic is to make one wait in the hope that one will go away. For example in my case the retest date is March 29, 2016 although the first test date was on November 20, 2015. Ask them where the contract states that additional training is limited to 3 hours the day before the new road test date. If I did not pass the first test after 100 hours of instruction how will I pass the second test after 3 hours of instruction, not even taking into account the loss of knowledge between November and March. Lastly it should be noted that I told Mr. M [redacted] that I was not ready to take the test in November but he insisted that I take the test although I felt I was not ready. Regards, [redacted]

Complaint: ***
I am rejecting this response because:
ConsumerMost Recent MessageDate Sent: 2/17/10:29:PM[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***I am pleased regarding the free shipping labelAlthough, what is included in the restock fee as product was and the 2-yr protection plan was Tax was Does Panasonic configure the restock fee on just the product? Then what is the total amount refunded to my credit card accountIf this can be clarified, I find that this resolution is satisfactory to me(How can you tell exactly what is in the box until you open it? That fact alone will prevent me from ordering or using any Panasonic product from this timePlus just now I had to hunt all the way down to the bottom of the page for the Direct Store PoliciesIs a consumer considered a direct store? This confuses me along with the 'may' charge a restocking feeAttached is the page I ordered from although the item I ordered is not pictured. http://shop.panasonic.com/audio-and-video/home-theater/home-theater-systems/***....⇄ Thank you for your assistance in this matter

We requested the customer send us a copy of the Bill of Sale, so a refund for the unit can be issued, as requested by the customer

The representative that processed the refund request made an errorI contacted our accounting department and they have reissued payment. The check will be mailed out by this Friday 12/5/14. Sorry for the delay

Complaint: ***
I am rejecting this response because:
I will accept the response once I see the refund on my credit card. They have been telling me that I will be receiving the refund for the last weeks
Regards,
*** ***

This will serve to acknowledge and respond to the customer’s inquiry regarding his Panasonic Blu-Ray Player, model number DMPBD87.We regret the difficulty the customer has with the unit and based on our case notes we recommended the customer send the unit to our repair/exchange facility in McAllen,
Texas, in which he refused.Through an extensive quality control program Panasonic has built a reputation for integrity in manufacturing and marketing products, which excel in performance, durability and reliability. Although every precaution is taken, occasionally, a problem does occur. For this reason, we support our products with a limited warranty. The warranty the Panasonic Blu-Ray Player is year part and ninety (90) days labor. This limited warranty is valid from the date of purchase, and once the warranty has expired, any expenses incurred must be absorbed by the consumer. In-warranty service requires that a bill of sale be presented when requesting assistance. We realize this does not satisfy the customer’s complaint, however, this warranty represents a contract between our sales companies and our customers. As such, we cannot alter the terms and/or conditions for any one customer without doing so for all of our customers, which we are obviously not in a position to do.At this time we must enforce the terms of the warranty. Thank you for allowing us to comment regarding this matter

Good Morning ***, Update. Our accounting deptadvised me that the check was processed on 4/and mailed out on Monday 4/20. The customer should receive the refund check by the end of this week Regards,

The warranty on Plasma TV model TC-P50Gtis one year parts and labor from date of purchaseThe unit is a model and out of warrantyThe
customer has been offered $towards repair of the unit as a one-time gesture of consumer goodwill

Our engineer spoke to the customer this morning about his issue. The customer was advised that the unit needs to be serviced, however parts are no longer available as the unit is more then years old. Customer was satisfied to have an answer

The warranty on the Panasonic Blu-Ray, is 1-year parts and ninety (90) days labor from date of purchase. In-warranty service requires that a bill of sale, canceled check or other proof of purchase be presented when requesting assistance.All out of warranty units received at our McAllen
facility that do not provide payment information or purchase receipt are received, service fee authorization form is printed and sent back to customer, along with their out of warranty unit. We also include the attached instruction sheet that informs them of the status of their unit and the need to provide either receipt or payment and then use the PROVIDED RETURN SHIPPING LABEL to return their unit for service. We even include a strip of water activated tape they can use to reseal the box.We realize this does not satisfy the customer's complaint, however, this warranty represents a contract between our sales companies and our customers. As such, we cannot alter the terms and/or conditions for any one customer without doing so for all of our customers, which we are obviously not in a position to do.At this time we must enforce the terms of the warranty. Thank you for allowing us to comment regarding this matter

*** ***
I am rejecting this response because:I only received one call from Pilot on 1/20/15. I could pull phone records if need be. A refund is unacceptable for reasons:1. Panasonic's communication issues lead me to doubt that I would ever receive money from them. When I received the e-mail from *** on 1/5/15, I sent an e-mail to her stating my concerns, and informing her that I was going to report this to the Revdex.com and received no response from Panasonic or Pilot until after I submitted a complaint to the Revdex.com. I have attached the contents of that e-mail.2. I cannot purchase a TV anywhere near the quality of the ZTfor anywhere near $3300. I've spoke with representatives from *** *** as well as read reviews online. This is why the ZT60s are selling for $9000-$on eBay. Panasonic is coming out with their new AXLCD for $7000-$that is supposed to be as close to the ***So a refund of the purchase price is unacceptable, and lets be honest, given the issues I've had so far, the odds of me receiving a refund are pretty low.Lastly, I understand if your policies won't allow you to help me. But please, as a handicapped individual I find it offensive when a multi-billion dollar company says they "can't" give me a replacement or repair my TV. I can't drive a car or use stairs without a railing, Panasonic, at ***, might be unwilling to help me

I am rejecting this response because:
Panasonic
is very aware of a major product defect related to this specific problem, and is ignoring their responsibility to the consumers I will be contacting an attorney to review this situation and gain advise for getting the proper resolution to this issue

Our position still remains unchanged as we are already assisting with the repair and we also offered an accommodation of a 25% refund of the cost of the purchase price of a new same size Panasonic TVNo other offers will be made.Thank you,*** ***Consumer Affairs Dept