Panasonic Corporation of North America

We can offer as a gesture of goodwill a 25% refund of the purchase price of a new same size Panasonic TV. If the customer purchases a same size TV from our website and sends us the receipt we can send the customer a refund check for up to 25% of the cost.Thank you,[redacted]Consumer Affairs Dept.

I am rejecting this response because: I do not accept this response from Panasonic. It is a stamped and pre-cut answer. This unit was never used as indicated in my letter to Panasonic and did not work at all when taken out of the box wheather it was a day later or ten years later. That is why I wrote my complaint to them. I am a 72 year old retiree and am sorry I bought a Panasonic item. Just because one may buy a can opener in a box- we may not open it until we need it as is this case. I am asking for an ounce of customer service from Panasonic not the moon. Best Buy seemed to think they would replace it if they would just look at it which is why we spent the money to return it.

We are issuing Mr. [redacted] a refund for the packaging and shipping expense to send the unit to our authorized servicer for repair.  The customer was advised.

We are currently researching the issue with our technical dept and will advise as soon as we have a response.

I am rejecting this response because: I have requested multiple times for the correct number to be updated for months now. This is part of the problem. Panasonic continues to contact the "wrong" number over and over when I have explained multiple times that this number is incorrect. I have spoke with customer service representatives and emailed. Panasonic is claiming to have confirmed my number, but the updated email was sent saying a voice mail message was left at the incorrect number. This is not a number I had confirmed, and I do have an email chain to prove this."1-26-15 Panasonic:Mr. [redacted], We regret that we have been unable to reach you by e-mail on January 20th or phone no. [redacted] on January 21st.Panasonic no longer manufacturers plasmas so we are unable to offer an exchange. Please confirm the location of your TV and contact phone no. So we can arrange pick up in order to process your refund. Thanks, [redacted]""1-29-15 My response:Address is correct.Phone number is: [redacted]How long after the TV is received will it take for a check to be issued?""1-29-15 Panasonic:Pick up request has been sent to [redacted]. They or local terminal should contact you within few days. [redacted]""2-7-15 My response:It has been more than a few days and I have not heard from [redacted].Par for the course.Sent from my iPhone""2-9-15 Panasonic:The local terminal has been trying to reach you at [redacted]. Please contact [redacted] at [redacted] and provide your pro no. [redacted] so they can put you in touch with the local terminal to schedule pick up. [redacted]"I am honestly offended that Panasonic would have a response saying I confirmed information without actually fact checking. I do not feel the need to contact [redacted] as I have wasted in incredible amount of time thus far contacting people to have this resolved.I need Panasonic to retrace the email chain, get my number updated correctly (AS I CONFIRMED) and contact me at the correct number.

Complaint: [redacted]
I am rejecting this response because: Should that be true, Panasonic had sent one of their authorized  Technician to our home.... Then he examine the tv in full...from the screen to the internal..That took 20 min...He then proceeded to take (remove)  one board at a time, and replace it with the new one he brought in..He then retested the tv, That did not fix the problem...he repeated this step with other new boards that he brought in to our home..Nothing worked,,, My tv was fully in tacked , until my tv was removed from my home... One would have to ask themselves...a professional such as the Panasonic Technician would have caught this before the tv was removed or during the lengthy process of the in home repair...If this were true, why did they proceeded with the repair of my tv, why was my tv removed...These cables they mentioned, I had googled them to see what they are... Apparently these cables they claim to be missing are very noticeable or obvious in the internal part of the tv....a non technician as myself would notice that very quickly if the cable were missing....A professional tech from Panasonic did not??????My guess is...They ruin or further damage my tv then what it was before... not to mention , the owner of that shop used verbal abuse over the phone to my family...They are using that as an excuse , so they dont have to repair there own damages to the tv...I demand for Panasonic to replace my tv...
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Panasonic customer service management contacted me and scheduled TV pick up. TV was in fact picked up, I have since recived an email and phone call to indicate my refund is processing. I however did not get a refund for the 3yr extended warranty I purchased at same time I purchased the TV. Panasonic informed me I needed to contact Sqare Trade which I did but they don't have the contract on file. Since I purchased the extended warranty directly through Panasonic I feel they need to refund my $67.99 as well. Overall I want to thank the Revdex.com for helping me get resolution to this. I will monitor my credid card statement to ensure I get the main refund in question for the TV. I will continue dialogue with Panasonic for resolution on the extended warranty contract.

Spoke to Ms. [redacted], advised her that we need to evaluate the TV first. Once this is done, we than discuss the assistance. She has agreed and arrangements for the evaluation have been made  SCR

The restock fee will be $45 leaving her total refund for the camera to be $273.74.  The customer will have to contact [redacted] to receive the refund for the extended warranty in the amount of $26.99.

Regretfully we cannot sell parts to end users, only authorized Panasonic service centers.  Also, we cannot offer a refund or replacement as the warranty on this model is one-year from date of purchase and the customer has not purchased an extended warranty on the product.
However, as a...

one-time goodwill gesture, we can offer you a refund of 25% off the purchase price (before tax) of 50" LED television model TC-50AS530U.  The MSRP on this model is $799.99 so the refund amount to you would be $200.00.  The unit would have to be purchased from our website at www.panasonic.com and the invoice emailed to me at [redacted].  We can keep this offer open until October 31, 2014 pending availability.
Thank you for allowing us to respond to your service needs.

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
 
 
 
Just to let you know my case has been resolved.    I did not accept the tv they offered me for  a discounted price due to the fact there was no companies that had it in stock where I could go look at the tv.   And on top of that I found the TV on a web site HSN Electronics for $99.00 more than what they wanted me to pay.    I got so upset I tried to get to the president of the company, and go transferred to their legal department and the gentleman was very nice and understanding and agreed to pay for the circuit board for the TV.
 
So this has been resolved thanks to his assistance.  
 
[redacted]
have reviewed the response made by the business in reference to complaint ID 10299495, and find that this resolution is satisfactory to me.

Our engineer spoke with Mr. [redacted] on Friday 10/10 and we are going to purchase the blu-ray movie title the customer is using and attempt to play in the same model recorders the customer was using.  If it plays with no issue then the problem is with his disc, not our players.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer is receiving a full credit for the Panasonic microwave

Complaint: [redacted]
I am rejecting this response because:
I just wanted to let you know that I still haven't received the refund from Panasonic.  The complaint # is [redacted].Thank you for all your help.
Regards,
[redacted]

I am rejecting this response because:  Regardless of contractual terms of the warrantee, the manufacturer knowingly continued to produce and sell a defective product.  If there were class action suit, they would probably lose.  Nevertheless, they have no legal obligation to refund or exchange and I will have to accept that.  I do not have to accept their response or purchase any of their products in the future.

Complaint: [redacted]
I am rejecting this response because:
I decline this unfair proposal. Panasonic has caused my family and I too much inconvenience and trouble already.  I'll only accept a replacement TV in an equivalent value that we paid for or a full refund of our money, We can no longer stand not having a TV in our family room. Therefore, we hope having  this issue completely solved to our satisfaction by November 20, 2014. 
Regards,
[redacted]

I spoke with Ms. Reed today and since the unit is most likely uneconomical to repair out of warranty, we offered her a $100 refund off new LED model TC-[redacted] which is currently on sale for $389.99 on our website www.panasonic.com.  Original price is $529.99.  Subject to...

availability.  Ms. Reed said she will consider the offer and call me back.

As per our FSR, warranty repair has been denied as the customer has admitted to opening up the back of the TV and having a non-authorized Panasonic tech work on the TV.Thank you,[redacted]Consumer Affairs Dept.

We forwarded the customer's information to our E-Commerce dept. so they can contact him for the Return Authorization #. The customer can also call them at 1-800-405-0652 for order returns.