Panasonic Corporation of North America

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Our position remains unchanged as the customer's unit is out of warranty and we already are assisting with repair. As an alternative we also offered a sale of a new unit at a discounted cost if the customer did not want to wait for the repair. No other offers will be made.Thank you,[redacted]Consumer Affairs Dept.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

As per our database the unit was repaired at our factory service center and shipped out to the customer on 2/11/14 on Fed Ex on tracking number[redacted].

Television model TC-[redacted] has shipped out today to Ms[redacted] under SAP number [redacted].  We apologize for the delay and backorder.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted]. When will they send me the free return label and after I mail the stereo system, then will my refund be posted to my credit card. If this is done soon, then I find that this resolution is satisfactory to me.

The warranty on the Panasonic Plasma, is 1-year parts and labor from date of purchase.  This limited warranty is valid from the date of purchase, and once the warranty has expired, any expenses incurred must be absorbed by the consumer. This warranty addresses service only.  There are no...

contingencies for refund or exchange.
We realize this does not satisfy the customer’s complaint, however, this warranty represents a contract between our sales companies and our customers.  As such, we cannot alter the terms and/or conditions for any one customer without doing so for all of our customers, which we are, obviously, not in a position to do.
At this time we must enforce the terms of the warranty. Thank you for allowing us to comment regarding this matter.

This will confirm receipt of your claim submitted to the Revdex.com regarding your Panasonic television.
After reviewing the information, we must reiterate that a valid proof of purchase for your Panasonic television, Model TC-P50UT50T-2 be provided to proceed with the manufacturer's...

warranty repairs.  the proof of purchase that you submitted and that is on record shows  proof of purchase for a model TC-P50X60, clearly shows they are two different models.
Once you provide the correct proof of purchase showing the correct model and date provided of April 4, 2014 we can continue with the manufacturer's warranty. Please be advised that the model TC-P50UT50T-2 with serial number [redacted] was manufacturer in 2012. This will require the proof of purchase..

A new remote control has been ordered for the customer as a gesture of consumer goodwill. The new remote control will arrive to the customer in 7-10 business days.

Sorry that the wrong contact number was called for the customer, however the e-mail address for the customer is correct.  The customer has all the needed information to contact the carrier to get the unit picked up so a refund can be issued.  We again today requested that our carrier contact the customer to schedule the pick-up.

Complaint: [redacted]
I am rejecting this response because:
They have been telling me for approximately the last 2 months that they are researching this issue.  Last Friday they told me that they issued the...

refund. As of today, 4/9/15, I still haven't received the refund on my credit card.
Regards,
[redacted]

This customer’s husband called on 2/11/15 wanting to return the item stating that his wife thought wirelessmeant the speakers work without wires. That is when he was informed about the restock fee and shipping.  The husband stated that he will think about sending back and was advised of our 30...

day return policy. At this time the customer can be accommodated by sending them a shipping label but the restock fee will still stand due to the item being opened.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Rc'd check on 12/10/14. Thank you to the Revdex.com for thier help in this matter. It is a shame that everyone has to go this route to get satisfaction on simple matters. Question - how many consumers have no idea that they can get a resolution this way?

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
That is if it actually happens.
I...

called Panasonic today for an update in the status of my claim after sending a copy of my purchase reciept via e-mail 5 day go and not hearing anything back. I was told a check would be sent to me as soon as they recieved the Model/serial# sticker from the microwave. No one has Ever called or contacted me in any way so how do they think I would know to do this? It is impossible for me to send them anything from the microwave since it is in Maryland and I am in Missouri. After speaking to a supervisor who informed me that they could not simply call the repair center in Maryland and request the information from them but would need to resubmit my information to the Field Office for another way to resolve the issue as they could see that it WAS in the information previously sent them that the microwave was not in my possition I told him I would call the Service Center and have them to send the sticker to the requested location. I did call the Service center and the guy there said that he would "just talk to his boys in Jersey" and would not need the address to send it to. So if this works out good, but so far nothing has gone as anyone has told me and no one ever gets back to me.

Once again, we need a proof of purchase showing the unit was purchased within a year in order to receive warranty assistance.  Based on the serial number the unit is 4 years old and cannot be repaired or replaced at no charge.  At this time we can assist the customer by offering a discount on a new camera of his choice, pending availability.  I can be reached at the contact information below.  This is our final position on this matter.

The warranty for the [redacted] is for one year parts and labor. The customer bought the TV on 11/25/11 and therefore it is well out of warranty. However as a gesture of goodwill we offered to cover $187.98 towards the repair. The customer accepted our offer. The SC Board has been ordered and is on a...

back order from the factory and as soon as it arrives it will be sent to our servicer and the repair will be complete.Thank you,[redacted]Consumer Affairs Dept.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I can not e-mail a receipt only a copy of the receipt which I will do.

We no longer manufacture Plasma Televisions, thus why the customer is receiving a refund. The customer was advised of this by our service representative. The trucking company that is to pick up the customer's unit has made several attempts to contact the customer to schedule a pick up and the...

customer has not responded. A pick up request was sent to Pilot (the carrier) on 12/17 advising them of the location of the TV. The customer was sent an e-mail as well on 01/05 that Pilot had been unable to reach him and provided the phone number for him to contact Pilot to schedule the pick- up. Our service representative then e-mailed Pilot on 01/12 for an update and was advised that the local terminal reached out to customer on 12/28 but had not heard from customer. Pilot is stating that they have left messages at phone number [redacted], but still have not heard from the customer.  The customer has the number to contact the carrrier as well to schedule the pick up of the unit. We cannot process a refund until we receive the unit in question.

The information about the HDMI cable being included with our Home Theater system on our website was in error as the unit does not come with the cable. However as a gesture of consumer goodwill, the customer can purchase a HDMI cable and sent the receipt to my email address below and we will refund...

her for the cost of the purchase of the cable.

We have located the unit at our factory.  A refund is currently being processed.