Paramount Acceptance Corporation

We have looked into the contract situation and looked at the notes on the accounts There is a few issues, in your requests First off the accounts are in term contracts Being the third party billing company we have to adhere to the contract terms Paramount cannot change any of the contract terms Any cancellation of contracts the customer must provide valid and acceptable proof of relocation or permanent medical disability documentation in order to cancel Paramount cannot accept anything outside of what has been outlined in the contracts policies As for changing names on accounts, we can't change the contract so we can't change names on the accounts Please feel free to contact me with any further questions, I am happy to help answer any additional questions.Thank you,Julie###-###-####

Dear Customer,Thank you for reaching out to us After review on your account Paramount has a few questions How did you cancel? Do you have a cancellation receipt? Is there proof you can provide of your cancellation? If you can provide proof or have a receipt we are happy to work with you on backdating the cancelIf you don't have any proof we can accept this as your cancel notice Please feel free to contact us with any further questions1-800-748-4949Thank you

It is confusing on why someone would try to cancel with a gym that closed YMCA took over your gym membership a few months into your agreement, when Omni closed Unfortunately unless sufficient proof is provided we cannot backdate the cancel The December payment that was chargeback through the bank will also be owed in order to cancel the account out Please contact customer service department to work out the December payment at ###-###-####.Thank you

The complaint needs to be reassigned to Riviera of Homewood

Complaint: [redacted] I am rejecting this response because:I need to know that my account is officially closed and that I will never again be chargedPlease let me know if there is any possibility that my account has not been officially closed or if there is a possibility I will keep receiving calls requesting paymentsThank you Sincerely, [redacted] ***

The representative that you spoke with yesterday requested you send a copy of the bank statement in No copy was attached to this complaint We need to review the statement and find where the additional charges are coming from Please send the bank statements showing the charges described in this complaint Feel free to contact me any further questions.Thank you,Julie 1- [redacted] ext***

Complaint: [redacted] I am rejecting this response because I have called Riviera of Homewood and they have said there is nothing they can do That the billing is with Paramount Acceptance Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I believe they are referring to my regular gym pass, I still want thatI was referring to the guest pass that I hadDo not cancel my gym membership Sincerely, [redacted]

I am confused at what the complaint originally is aboutThe WEB ES is called an electronic signatureE-signatures or electronic signatures are legal and binding Like stated before we have to uphold the agreement from Riviera Fitness We cannot waive any fees or change the agreement in anyway Please contact us to get the cancel fee paid so we can help you get your account cancelled###-###-####Thank you

This account was reviewed at the club level The club has closed this account and refunded March's payment $*** Any further questions please contact your club directly.Thank you

Thank you for reaching out to us We have tried to call you several times today on the phone number you confirmed but our phone calls went unanswered We are going to refund a payment and rate fee that was overpaid However, please make sure your bank doesn't not send back these payments we are refunding If you have any further questions please feel free to contact Au'Tianna at 801-272-ext183.Have a nice day!

We have reviewed the account, it appears your husband called in after payment was past due in December, he made the payment and got current Instructions were given to email a day written notice to us to cancel the account Nothing has been sent to us to cancel out the account We have taken this complaint as notice to cancel, and will waive the days No further payments will be owed, and the account is cancelled.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

After further review of this account, and according to the contract, there is a monthly renewal that goes into effect after the contract term ends At this time Paramount is willing to make a compromise to help get this account paid and cancelledUsually when a customer is wanting to cancel the renewal it is a day notice any payments that falls within the next days in owed We have waived the day notice, and waived all the late and return fees on this account What is past due is what is owed contractually, term payments, MR payment, and an Improvement Fee of $ Please contact us as soon as possible to get the account paid off and cancelled.Thank you,

All of the members gym memberships had the ability to transfer to Rush Results Fitness, which is located across the street from Hot Core Fitness If a member doesn't wish to transfer their membership they could cancel with a day written notice We received a cancel notice on Dec 4, the November payment was showing unpaid At this time we are willing to settle the account by waiving all the fees and will cancel with the November and December payments totaling $ Please feel free to contact us with any further questions.Thank you

We have reviewed your account Have waived the day notice and set the account to cancel Nothing further is owedThank you

The refund check has been processed and was sent the later part of last week Usually refund check can take up to day to be received Feel free to contact us if the check has not be received by Oct 15.Than k you

After further review of your account Paramount Acceptance has decided to refund the April payment and cancel the account. The refund should be seen within 3-4 business days. Please feel free to contact us with any further questions.Thank you

I have sent a note to Riviera Fitness in regards to your accountMy comment was for the Revdex.com to reassign the complaint to them because it is a sales issue

Hi [redacted] , Thank you for reaching out to us I apologize for the confusion and errors on our behalf Orginally the cancellation was supposed to be $We told you the wrong the amount of $when you first submitted to cancel On the 28th of August the representative caught the mistake, however it wasn't his decision to make to charge you the difference We are refundng the $we have charged you above the $we orginally told you Please feel free to let us know if you have any further questions.Have a great day.Julie