Paramount Acceptance Corporation

I believe you talked to Cheryl and she resolved the issues involved with this complaint.Thank you

We apologize for the miscommunication with our representative on the Vasa accounts. We have refunded the return fee's that were charged to your credit card. You should see that refund later this week All accounts are in good standing. Please feel free to
contact us with any further questions. Thank you

Hi ***, Thank you for your email Our records show a payment was made in February, however no written notice was submitted to us to cancel the monthly renewal The policy to cancel the account is to submit a written noticeThis is to notify us of your intent to cancel the
renewal Otherwise our system thinks the February payment as paying the account off ahead of time I will go ahead and cancel the account out and refund the July's payments of $ I apologize has been a hassle This is something we could have taken care for you over the phone when you called in on the 21st Please let me know if you have any further questions. Have a great day! Julie

Thank you for reaching out to us on this issue of cancellation Alec, from our cancellation department contacted you about backdating the cancel and issuing the refund We apologize for the mis-understanding that took place on our end Please feel free to reach out Alec if you have
any further questions. Thank you

Thank for your reaching out to us.  It sounds like even after the phone call with Robert there is still a lot of confusion and misunderstanding.  On our end the refund check of $7.46 for the guest priviledges was sent.  And the reversal of half of the $50 dollar cancel fee was...

reversed back to the checking account.  The cancel fee was only $25, but it was charged twice which we reversed $25 of it.  There was confusion on whether this would be a refund check or reversal.  The representative thought it had to be a check, when we could just reverse and put it back in the checking account, which we did.  On Paramount's and Vasa's end that is all there was to refund on the account.  There was a bit of confusion calling the cancel fee the RGF.   Those two fees were completly different amounts and drafted completely different months.  Unfortunetly, again there is nothing we can refund further on the account.  Once again we apologize for the wording confusion. Have a great day! Julie

After further review of your account we found there was some misunderstanding between our Paramount Acceptance Employee and the customer.  The fee charged was a retry fee due to a processing error.  The fee should not have been assessed on the account.  We have refunded the $7.50 back...

to the credit card ending in [redacted].  We apologize for the mistake on our end and our employee giving the wrong information out.  If you have any further questions please feel free to contact us. Thank you

Complaint: [redacted]
I am rejecting this response because: My docementation regarding this cancellation is a copy of the letter sent to Omni and a copy of the Tennessee Right to Cancel. This has already been offered but denied as unacceptable.  Per the Right to Cancel the notice was sent to a PO box and therefore could not be sent certified. The notice was not returned as undeliverable therefore a return envelope is not available. I completed the termination requirements as stated under the Tennessee right to Cancel notice that was obtained from the Omni website. The Omni location I joined closed within 30 days of joining. My membership was automatically transferred to a YMCA. I have faithfully completed my obligation to pay for this membership for the required term of 13 months even though I have not used the YMCA location in many months due to the inconvenience of where they are located. The additional 2 months fee they are requesting to satisfy this termination is unacceptable. 
Sincerely,
[redacted]

Paramount Acceptance reviewed your account.  Unfortunately per agreement there is a 30 day notice with the cancel fee in order to cancel.  Being the billing company for French Riviera we have to uphold the agreements.  The account is showing it will cancel on 12/17 since both the...

cancel fee and 30 day notice has been paid.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Chaun [redacted]

I am confused at what the complaint originally is about. The WEB ES is called an electronic signature. E-signatures or electronic signatures are legal and binding.  Like stated before we have to uphold the agreement from Riviera Fitness.   We cannot waive any fees or change the agreement in anyway.  Please contact us to get the cancel fee paid so we can help you get your account cancelled. ###-###-####. Thank you

I had the cancellation department review your account again.  They were able to backdate the cancel and close the account with nothing further owed.  I apologize for the inconvenience and any issues this has caused to get the account cancelled.Please let me know if you have any further...

questions.Thank you,Julie

Complaint: [redacted]
I am rejecting this response because: I sent copies of my bank statements to the email address that the representative provided this morning. I am not satisfied with their response as they unlawfully withdrew funds from my account and they need to review and resolve this problem as soon as possible.
Sincerely,
Loretta [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Paramount Acceptance just recently took over the billing for this client.  Thank you for bringing to our attention the lack of understanding these accounts with our staff.  We apologize for the confusion.  Paramount Acceptance is cancelling the account and...

refunding the $99 renewal that was charged.  If you have any further questions please contact Robert at ###-###-####.Thank you

The complaint needs to be reassigned to Riviera of Homewood.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Attached is a copy of the agreement.  As you can see [redacted] is the Buyer and you are under the new member name.  I apologize if you feel like we are passing the buck, but being the billing company by law we only contact the buyer. I know this is very frustrating, again the best way to deal with this is to contact Aldous and Associates or VASA Fitness.  If you need further explanation from Paramount feel free to call me at 1-801-272-8623 ext. 205.Have a great day.Julie

Dear Customer,Thank you for reaching out to us.  After review on your account Paramount has a few questions.  How did you cancel?  Do you have a cancellation receipt?  Is there proof you can provide of your cancellation?  If you can provide proof or have a receipt we are...

happy to work with you on backdating the cancel. If you don't have any proof we can accept this as your cancel notice.  Please feel free to contact us with any further questions. 1-800-748-4949Thank you

It is confusing on why someone would try to cancel with a gym that closed.  YMCA took over your gym membership a few months into your agreement, when Omni closed.  Unfortunately unless sufficient proof is provided we cannot backdate the cancel.  The December payment that was chargeback through the bank will also be owed in order to cancel the account out.  Please contact customer service department to work out the December payment at ###-###-####.Thank you

To Whom it May Concern, Please reassign this to Get Fit with Vince.  The club isn’t closed and the owners are working with a buyer for their customers.  The club would have more information to help this consumer than we would at this point. Thank you, Julie