Paramount Acceptance Corporation

Thank you for reaching out to us After review of your account I am little confused about your Revdex.com request It looks like the past due has been paid and the day cancel notice payment Your account is set to cancel on 4/with nothing further owed The each of our clubs control the how the online website works with their members We apologize for the confusion with the website, and that there was a problem Let me know if you have any further questions.Have a great day! Julie

Mr*** we have reviewed your account. There seems to be confusion on your complaint you mentioned a cancel request was sent April 2015. You account wasn't opened until June 2015. The notice we received to cancel was in an email back in December 2015. At that
time that cancellation notice was sent to us the November and December payment was past due. Per agreement there it is a day cancel request, so January payment would be owed. At this time Paramount is willing to settle your account for $*** which is November, December, and January's payment. We are willing to waive all the late fee's on your account. Please contact us as soon as possible to get this account taken care of.We are also willing to settle Ms***'s account that you are responsible for $***. That would be November, December and January's payments.Thank you###-###-####

Being the 3rd party billing company for Riviera Fitness we have to go by their agreements. I reviewed both your agreement and ***'s agreement, and found that the $cancel fee is only on your agreement. I apologize for the oversight on this and have removed the $cancel fee
from his account. Please call us as soon as possible to get your cancel fee paid so we can cancel out your account. Please feel free to contact me with any further questions.Thank you,Julie

After further review of the account we noticed there was one remaining payment left. In the spirit of compromise will waive that last payment and cancel the account with nothing further owed.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***, Per our conversation yesterday, your account is cancelled with no further billing Thank you for your and patience in getting Paramount up to speed on what was happening to the gym.Thank you, Julie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me
The company should have handled this issue, not the gymI will never use or refer anyone to use this companyHorrible customer serviceI still believe the company owes me money but I'm sick of dealing with these people.
*** ***

Complaint: ***
I am rejecting this response because: I canceled my contract with Golds Gym (Paramount, National Fitness) July 17, I
originally called them to ask for a refund for charges on my credit card that I thought were overchargedApparently when I signed up for my membership and paid the membership fees in full at the front desk and signed the contract there was very small print stating that there was a cleaning fee of $every too often that would be charged to my credit cardIt was not a fee that I was told about but since it was very small print on my contract, I decided that there was nothing that I can do but pay itI decided that I would just cancel my contract and pay everything in full while I was on the phone with Paramount (National Fitness, Golds Gym)So I paid over $over the phone with my credit card in full and asked them to close my accountThey said that I will have to give them a cancelation notice in writing and not over the phoneThey gave me their fax number to fax the cancelation notice to them and told me what needed to be included on the letter to themI wrote most of the letter while I was on the phone with them to make sure that I did it rightI asked the lady on the phone to please put in the notes that I was faxing them a cancelation letterImmediately after hanging up the phone with them, I finished writing the letter and faxed it to themThat was over two years agoNow two years later Paramount started charging my credit card and when I called them, they are saying that I never canceled my contractI DID! Paramount is now asking for me (Two years after I canceled my contract with them) to provide proof that I canceledI told them it is on their notes and they are denying that it is on their notesI to,ld them the whole conversation that we had on the phone and that I even canceled in writingI will not settle for thisI have reported them to my bank and my bank is going to get my money back if Paramount doesn't voluntarily give it backParamount owes me a total of $from six unauthorized charges the my cardI even got a new card this year and somehow Paramount was able to charge it.
Sincerely,
*** ***

Thank you for reaching out to us Bo one of our Customer Service Account Managers contacted you yesterday in regards to this complaint Hopefully he was able to offer an explanation to you If you still have concerns please feel free to contact him at 1-800-748-ext
174. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. We will accept the one payment due for December only but no additional payments going fowardI will forward a money order to Paramount AcceptanceThis account should therefore be considered close and there should not be any additional actions or billings regarding this accountThis is in agreement with the response noting the December payment due and the account will be cancelled accordingly.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

***, Thank you for reaching out to us After further review of your account we have decided to cancel with nothing further owed The gym agreement from Florida was sufficient to cancel out your account We apologize for the run around that we gave you and the
miscommunication It was simply a misunderstanding on our end.If you have any further questions please let me know. Julie

Complaint: ***
I am rejecting this response because: I do NOT owe this money to your companyThe membership was paid off as of August 31st of 2015, and was cancelled via phone and e-mail the month beforeThank you for at least saying my account is now cancelled, but I do not owe you any past due funds
Sincerely,
*** ***

Thank you for reaching out to Paramount Acceptance about your account It seems there was confusion about your first contract signed up at the Union location and the second agreement signed at the Poplar location The first agreement with Union was all club access but that expired the
fall In December you signed a new agreement with Poplar that was club only access We can see where the confusion would be With your Union contract expiring well before the club closed we can't cancel out your agreement with the Poplar location, based on that We apologize if there was miscommunication about this Please feel free to contact us with any further questions. Thank you

Complaint: ***
I am rejecting this response because: I am only rejecting until the problem is resolvedI have forwarded the email and I look forward to not being contacted via phone again from your 1-numberWhen you have cancelled the funds and my account, I will gladly accept the resolution for this situation when the problem is solvedUntil then, I look forward to hearing your response about my account being cancelled and all charges since August 31st being voided
Sincerely,
*** ***

To Whom it May Concern, This complaint needs to be reassigned to the collection company it resides with. This consumers account isn’t with Paramount and hasn’t been for years, I don’t have any records to assist this consumer. The consumer needs to work it out with the collection
company that she mentions in the complaint. Thank you, Julie

Thank you for reaching out to us After reviewing your account it seems there is a misunderstanding over a day notice On your contract to cancel it is a day notice and the account needs to be current The day notice is scheduled for 3/ Unfortunately we can't
waive that day payment on 3/since it is in the contract.If you have any further questions please don't hesitate to ask.Thank you

After further review of the account and consulting with Riviera Fitness and in the spirit of compromise no cancel fee will be charged on the account. The 6/payment will be owed of $***, and the account will cancel on 7/12. Please feel free to contact us with any further
questions.Thank youJulie *** ext***

After further review of your account. What was owed was the last payment of $on a hydro massage contract. Because the $was unpaid fees accrued on the account bringing the amount to $85.00. Paramount Acceptance will not pursue the $that was owed on the contract. Your
account is cancelled with nothing further owed.Thank you