Paramount Acceptance Corporation

Thank you for reaching out to us and providing an email from O2 Fitness explaining upgrading memberships.  Being the billing company for the O2 gyms in Willmington sometimes there is a miscommunication between us and our client.  We apologize we didn't have the correct information at the...

time you called to pass along to you.  Being the billing company for O2 Fitness we have to follow the terms of the agreement they have set.  Unfortuntely we are unable to cancel or refund outside of the agreement.   If you have further questions please feel free to contact O2 Fitness. Thank you, Julie

We reached out to [redacted], he said that October needs to be paid.  You can contact him regarding your cancellation if you have concerns he would be happy to talk to you.Thank you

Thank you for reaching out to us.  We have tried to call you several times today on the phone number you confirmed but our phone calls went unanswered.  We are going to refund a payment and rate fee that was overpaid.  However, please make sure your bank doesn't not send back these...

payments we are refunding.  If you have any further questions please feel free to contact Au'Tianna at 801-272-8623 ext. 183.Have a nice day!

O2 Fitness purchased the gym and contracts associated with your gym. When O2 purchased your location they became a client of ours.  Paramount Acceptance is a 3rd party billing company.  As such we process payments for our clients, and adhere to their contracts/agreements with their customers.   We cannot go outside any contract terms, therefore we are unable to cancel your contract.  Again, any further questions or concerns need to be directed to O2 Fitness. Have a great day!

Thank you for reaching out to this.  Hopefully, this will make sense in writing rather than over the phone.  At this time Paramount Acceptance will honor what was owed on both gym accounts back in Feburary. HVUN-[redacted]-$65.00Hvun-[redacted]-$100.00The personal training account (HVPT-[redacted])...

we never received a valid proof of move.  Please submit a valid proof of move and we will be happy to backdate the Personal Training account to Feburary from the list below.   Please feel free to contact us with any further questions. 1-800-748-4949Thank you, JulieCustomer must move at 15 miles away from the facilicty and submit a valid proof of moveAcceptable items for proof of move include those listed below:• Currently issued (after the date of the contract) State ID or Driver License• Military orders• Mortgage agreement/rent/lease agreement (must include signature page)• School schedule• A copy of a Bank or Major Credit Card Statement• Utility bill (in the name of the member) showing the service address• An affidavit from an attorney• A paid tuition bill

Complaint: [redacted]
I am rejecting this response because:I need to know that my account is officially closed and that I will never again be charged. Please let me know if there is any possibility that my account has not been officially closed or if there is a possibility I will keep receiving calls requesting payments. Thank you.
Sincerely,
[redacted]

All of the members gym memberships had the ability to transfer to Rush Results Fitness, which is located across the street from Hot Core Fitness.  If a member doesn't wish to transfer their membership they could cancel with a 30 day written notice.  We received a cancel notice  on Dec...

4, the November payment was showing unpaid.  At this time we are willing to settle the account by waiving all the fees and will cancel with the November and December payments totaling $39.98.  Please feel free to contact us with any further questions.Thank you

Dear Sir,We reviewed your complaint and account.  In August when you contacted us to cancel you were in a term or still in your contract.  Per contract the only way to cancel is providing a Proof of Move or Medical Cancellation.   Paramount Acceptance has to abide by the contract...

terms.   From my understanding you said you were moving due to military orders in August.  We asked for a copy of the military orders as your Proof of Move.  We received military orders from customers daily.  We have never had a glitch in getting an account cancelled due to military orders.  We never received military orders or a proof of move in August.  This proof would have cancelled out the renewal as well.  Again, we never received anything in order to cancel the account.  If the renewal needed to be cancelled per contract a 30 day written notice needed to sent to us.   We received an email November 25th, in which we waived the 30 day notice not charging you another payment.  At this time we are willing to backdate the cancel to August if acceptable proof of move or military orders are sent to us.  Please either attach your military orders or proof of move to this case or send it to us through email [redacted]@paramountacceptance.com.  Please let me know if you have any further questions.Thank you,Julie

Hi [redacted],Thank you for reaching out to us.  It looks like your account has been in monthly renewal per your signed agreement.  There hasn't been any random charges every year.  Attached is a transaction history showing that you have made monthly payments for that last few...

years.  We have no documentation from National Fitness on a cancel.  National Fitness was great at keeping records and documents when it came to cancellations.  We will be happy to backdate the cancel if you have records from National Fitness showing your account was cancelled through them.  If not we will accept this complaint as your 30 day written notice.  In order to cancel the past due and 1/20 payment will need to be paid for a total of $79.97.  We are willing to waive the fees for the payment being stopped in December at this time.  If you have any further questions please feel free to reach out to our Customer Service Department at 1-800-748-4949.Have a great day!

After further review of your account Paramount Acceptance has decided to cancel your account with nothing further owed.Thank you

Hi [redacted], Thank you for reaching out to us.  I apologize for the confusion and errors on our behalf.  Orginally the cancellation was supposed to be $75.00. We told you the wrong the amount of $60 when you first submitted to cancel.  On the 28th of August the representative...

caught the mistake, however it wasn't his decision to make to charge you the difference.  We are refundng the $15 we have charged you above the $60.00 we orginally told you.  Please feel free to let us know if you have any further questions.Have a great day.Julie

After further review of the account.  It appears there was a miscommunication between club and Paramount Acceptance about the cancel notice.  We apologize for the miscommunication that happened.  The account has been cancelled and your contact information has been removed from the...

account.Thank you

Great! There should be cancel proof.  When customers cancelled thru National Fitness they always received a confirmation receipt or a response to their cancellation.  Please attach your receipt or response to this case, or you can forward the email to **@paramountacceptance.com (our cancel department email).  Then we can review the documentation backdate and cancel the account out.  Please let me know if you have any further questions.Thank you

Unfortunately according to Compels medical cancel policy the documentation sent to Paramount Acceptance never qualified for cancellation.  Because it didn't qualify, technically the last payment of the contract would have been owed.  In the spirit of compromise we waived the last contractual payment, and cancelled the account.  Since none of the documentation sent qualified, no refund is owed on the account.Thank you

Thank you for reaching out to us about your account. After doing extensive research we were able to locate your email sent to us on July 19th, 2016.  To cancel it is a 30 day notice which would be the August payment and $25 cancel fee per your agreement.  Due to our error we will refund...

September's payment, waive the $25.00 cancel fee, and cancel the account with nothing further owed. Thank you

Thank you for reaching out to us.  We apologize for the miscommunication between Paramount and National Fitness.   We appreciate you sending in the email to show proof of your cancel.  Paramount has processed the refund of $49.00 to the card ending [redacted].  We...

apologize for any inconvenience.  Please feel free to contact us with any further questions.Thank you,Julie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the hopes of no future problems will arise.
Sincerely,
[redacted]

Thank you for reaching out to us.  One of our supervisors spoke with you last week and hopefully cleared up the confusion and misunderstanding that happened on your account.  We are putting the $7.50 towards April's payment as requested.  Please feel free to contact us with any...

further questions. Thank you

This is a bit confusing to me.  If the old card was left on file, then the payments for June and July shouldn't have cleared, or gone through.  Why now is August is problem?  Why wasn't the card updated for June and July if it was a wrong card?  Not quite sure why the...

complaint has been filed on this.  Unfortunately per Vasa's policy we cannot waive a fee unless there is proof of fraud on the account.Thank you,Julie

Complaint: [redacted]
I am rejecting this response because: My contract agreement says 30 day 'advance' notice and all payments must be 'current'. My account is current with a balance of zero per my online account (see attached). I only owed for the months of (Dec, Jan & Feb) and my monthly membership dues were $21.25. I paid the total balance amount of $116.25 (which obviously include some other charges) and left my balance at $0.00. My account still shows zero balance as of 3/6/17. I am giving advance notice to cancel my membership and it seem like my account is being held hostage until I pay something that is not due yet. I do not want the termination of my contract to be delayed any further for a payment that is not due. I also would like a breakdown of the additional charges.
Sincerely,
[redacted]