I purchased a defective DVD/BluRay player on 7/I tried to return it on 7/but Walmart would not take it back
Walmart refused to accept my return of the DVD/Blu-Ray player because they said that the serial number of the item did not match the number on the outside of the box I asked the manager to check the other boxes to see if the serial numbers matched but they refused They said that it wouldn't matter because I would have to take it up with LG (the manufacturer)
Had a oil change done on 3-3-checked on 3-18-the oil is black and a quart low I called them on 3-18-talked to Chad he said he would look at the video and get back he called he talked to my girlfriend told her it was done so I called him back on 3-21-told him I still don't thank it was done he said that it was but he could top it off but that was it so.to look at the drain plug it will have a blue on it so I told him I wouldAnd I did it was on it but I looked at the oil filter and it is old oneBut Chad would not Even look at it or make it right
Its been months & Damage isn't repaired and Walmarts claims representative is not responding to call, fax, emailCustomer Service level is zero
I am beyond frustrated Walmart's with CMI claims departmentI have called the claims representative (Blake) that was supposed to be handling my claim regarding an incident that happened with my car after an oil change from Wal-Mart automotive deptThe representative called me once while I was at work and unable to answer my phoneI returned his call later that afternoon, didn't get an answer so I left a messageIt has been since August 8, and I have called, emailed, and fax CMI several and I've still not heard back from the representativeI am currently without a vehicle due to negligence on behalf of Walmart's unknowledgeable staff and I cannot even get in contact with a claims rep to begin to resolve my caseThis is extremely frustratingI have lost time at work, even having to find work closer to home to accommodate the lo
Issue with item return
On January 9th I attempted to return an item that I purchased about a month ago at the Walmart Elk Grove location located at Bruceville Rd, unable to find my receiptAfter reading the Walmart store policy, which states "We will happily exchange or refund merchandise purchased from Walmart within days of purchase, with or without a receipt." The store clerk stated without a receipt he could only except item exchange for equal or lesser valueAt that point I asked to speak to a manager, at which time I relayed the same information to the manager (Ashley)she said she could only except an exchange as wellI took the merchandise back with me as that is not an acceptable resolution! I'm very upset! I have never been treated in such manner before in my life! I've shopped at Nordstrom's, Macy's and target to name a few stores and have never encountered treatment as I did at this Walmart! I have purchased big ticket items at Walmart such as Telev
I was using my warranty to get a tire replacedI was told it wasn't going to cost anythingThen when I go to check out they charged me $
I had really bad service and ran into many problems when I had my car serviced thereThe manager gave me a full warranty for my tiresThis was about three months ago and this past weekend I had a tire go flatI took my car in today for the repair, I was told that it wasn't going to cost me anything to replace but when I was checking out they charged me $and said that it was a pro-rated priceThey said a that there was nothing they could do about it and it was the manager that was helping meI want my money backI don't know how they can work on my vehicle without telling me an amountI'm really frustrated with how they handled my situationThey lied right to my face and then worked on my car without telling me that it was going to cost meI was dealing with a *** ***Sigmon RdWilmington, N.CStore number
a few months back, my walmart online account was hacked and I had to start a new accountMy Savings Catcher account was linked to my online accountOnce I established a new profile with the same email address, I could not see my balance of $I tried multiple times by calling an d emailing to get this amount added (transferred) to my account, with no successI just want my "Savings Catcher" balance
Product_Or_Service: Savings Catcher
I took my car for an oil change at Walmart a few weeks ago After taking my car, I started to notice that my car was leaking oil Then, the oil light began to come on, which it never does I had someone take a look at my car and they informed me that the bolts were not tightened, one bolt was missing, and my car didn't have an oil gasket I called Walmart and they claimed they were going to look at their video and give me a call back, which they never did I had to pay more money to have my car repaired This is not acceptable and I wanted others to be aware of this problem
On 11/10/Fri, I shopped at the Walmart Pines Blvd, Pembroke Pines FLI paid for my items using a debit card and withdrew $ and received $billsOn 11/13/MonI went to Bank of America (BOA) to make a deposit of the $dollar bills and was told they where counterfeitThe BOA took my money and said they could not give it back to meThey gave me two counterfeit note reportsI was told to take the reports to Walmart The manager said she could not give me back my money because I had left the store without reporting the fraud, however, I was given their customer service numberLong story short, I am without my $dollars Walmart gave meThere is nothing they can do for meI am retired and cannot afford thisI Hope this does not happen to anyone elseDO NOT WITHDRAWN MONEY USING YOUR DEBIT CARD AT WALMART
Product_Or_Service: money from debit card
The Walmart store located on North Avenue and Cicero in Chicago Illinois really needs major improvements on every level
customer service is absolutely terrible and unprofessional
Products are never fully stocked shelves are empty most of the time
poorly trained individuals in the bakery area take orders that are not fulfilled
when customers have tried to complain in person to the manager the manager does not appear in the store
when calling to check the status of an online order I was hung up on multiple times and the manager never answer the phonethen the store associates ultimately stop answering the phone
there have been various incidents on various days and I have shopped at the store over the past six years and I will never return due to the unprofessionalism, the lack of products stocked and just the terrible way the store has been run
Most associates are unprofessional and the manager is always missing what does Walmart corporate intend to do about this store????
I went to Walmart to buy a phone line service no contract and prepay , the sales man advice me to buy Walmart family mobile , its no contract and u pay before the service start evey month , and I can skip using the phone and keeping the same telephone number for no more than months for that reason I bought this service to my wife to use it while she stay in the hospital with my sick baby every month staying in the hospital .On Nov 30, I stop using this service because my baby no longer need to stay in the hospital for long time , and I have my cellphone service beside phone home line On Jan I received a bill from Walmart family mobile $ for months and %fees , I send a letter to customer relation in NM State , asking about my bill , they send me a letter telling me that because I don?t call customer service to cancel it and for months later ( December and Jan)even I don?t use the phone , I said how u will charge me for months I never us
I have went to the Walmart at S Cottage and they will not give me my pick up and I have called customer service they could not assist me
Christopher from Customer Service
Walmart Family Mobile is advertising pay as you go, yet bills you for months once the service is cancelled.I transferred my phone number and was unable to access my account through the website or over the phone due to being told the account was not validBelieving my account was cancelled I went about my businessTwo weeks later I was sent a bill for months of service that I did not receive or have access to.When I spoke to Walmart Family Mobile (which is another complaint) they refused to tell my why I was charged months of service or how their billing cycle runsI asked how money was possibly owed if I'm paying upfront for the month I'm using and that I cancelled my service before paying for the next month
Product_Or_Service: Cell service
Account_Number: XXXXXXXXX
I placed the order online on 5/11/I then received a email stating it was ready for pickupUpon arriving to wal-mart I waited for assistance for minutes while I watched the lady sit there and talk to her other cashiers about her boy problemsShe then came over to me and immediately had a attitude and was extremely rudeShe told me that they show of this item in stock but don't have anyCan someone explain how your inventory is that far offI bought this set for my mother who is very sick with cancer and it was going to be her mother's day giftAfter the rude cashier gave me the run around for a hour, she sent me to the Hampton one so I had to drive there at o clock on Friday afternoon cancel my order get a refund and my orderI arrived at this wal-mart waited again for minutes finally got the furniture then waited minutes for someone to help me load itAt this point I proceeded to leave and got rear ended in my vehicle and to top off all of that the furniture I received once I took it out of the box to put it together was damagedI mean this is simply ridiculousThe customer service was awful and it took me and a half hours to get home stuff in traffic on the James River Bridge, which none of this would've happened if your inventory and employees had correctly checked the orderI am so disappointed in my experience I don't even know where to begin
Purchased cell phone with year extended service plan 04/when the phone stopped working as it should took phone to Covington store Employee hand phone back with the explanation not Walmart problem contact *** then contacted Walmart care plan explanation not there problem contact straight talk My dealings with Walmart are finished
I purchased a psfrom Walmart on 02/24/with Walmart protection plan years warranty called insurance through Walmart told me to go back Walmart
pswhite infinite warfare bundle 02/24/with a warranty it will not read any disc at all and will not download game called asurion they told me to go back to Walmart to change it tried it at different Walmart told me no I need to go back to asurion the Walmart asset supervisor would not call asurion are print a receipt out so I can send it to asurion so I'm try and call Walmart corporate and see if they can help I just want to exchange the psno money back nothing Walmart says it asurion says it Walmart back and fourth game
I'm not satisfied with the way I was treated in the store at Hwy 85, Riverdale, GA They refused to honor the online in store priceI was told it was against store policy and then I done took everything off the shelf and they got to restock itI spoke with *** and *** and they refused to honor the price
Incorrect tires put on my vehicleI can not reach a manager when I call the store
I purchased tires at the Wal-mart super-center at Hanover, PA in In the winter of the Hampstead, MD store told me that the tires the Hanover store put on my vehicle are the wrong sizeI went to the Hampstead store for a tire rotation and low air in the tire after the Hanover store turned me awayHowever, the Hanover store said over the phone they could assist meThere were two customers and five employees in Hanover that dayI filed a complaint with Walmart directly at the time about being turned away and when I called the manager she was not availableI would like the tires changed to the correct size at no cost to me and to keep the existing road hazard and lifetime balancing I paid for and at the Hampstead, MD store not the Hanover, PA storeWhen I call the South Hanover store to talk to a manager there is none available to talk to in the tire center
I was a customer of family mobile for about billing cyclesI had called customer service and explained that I needed help in servicing data network and dropped call issuesThey were unable to efficiently help resolve any of my issues as the language barrier was hard to get overI finally insinuated I'd like some sort of reimbursement for lack of service on my deviceThey kept telling me my phone was the issue and it wasn't, I talked to at&t (my original phone provider) and they said it would not affect my service with family mobile with this phoneSo I finally gave up and cancelled my services to be told I could not cancel until the 19th of AugustGreat, now I can pay more for nothing? I would really like to not be billed for this last cycleI put faith in this service and have been greatly dissapointed and deprived of any affective or immidiate resolutions
Product_Or_Service: Family mobile (Tmobile)
Deceitful tactics
I bought a vacuum at Walmart! The cashier pushed the warranty, I bought itShe said it covered 100% for the first years I called the warranty center right now because the vacuum will not startThey said I need to call Hoover!!! So, why sell me the insurance when they are NOT going to cover a single thing for the first year? That's very unethical and deceitful! So why the need to pay Walmart for years when in fact they only cover year (the 2nd year)? That's horribly wrong So, on top of giving them $for a lousy insurance that's not going to cover anything, I now have to do my own calling and investigating, which I hate! That's why I thought I was getting the insurance, To avoid all hassles and headaches Boy was I wrong!
I purchased a defective DVD/BluRay player on 7/I tried to return it on 7/but Walmart would not take it back
Walmart refused to accept my return of the DVD/Blu-Ray player because they said that the serial number of the item did not match the number on the outside of the box I asked the manager to check the other boxes to see if the serial numbers matched but they refused They said that it wouldn't matter because I would have to take it up with LG (the manufacturer)
Had a oil change done on 3-3-checked on 3-18-the oil is black and a quart low I called them on 3-18-talked to Chad he said he would look at the video and get back he called he talked to my girlfriend told her it was done so I called him back on 3-21-told him I still don't thank it was done he said that it was but he could top it off but that was it so.to look at the drain plug it will have a blue on it so I told him I wouldAnd I did it was on it but I looked at the oil filter and it is old oneBut Chad would not Even look at it or make it right
Its been months & Damage isn't repaired and Walmarts claims representative is not responding to call, fax, emailCustomer Service level is zero
I am beyond frustrated Walmart's with CMI claims departmentI have called the claims representative (Blake) that was supposed to be handling my claim regarding an incident that happened with my car after an oil change from Wal-Mart automotive deptThe representative called me once while I was at work and unable to answer my phoneI returned his call later that afternoon, didn't get an answer so I left a messageIt has been since August 8, and I have called, emailed, and fax CMI several and I've still not heard back from the representativeI am currently without a vehicle due to negligence on behalf of Walmart's unknowledgeable staff and I cannot even get in contact with a claims rep to begin to resolve my caseThis is extremely frustratingI have lost time at work, even having to find work closer to home to accommodate the lo
It's always hard to find someone when you need help
Issue with item return
On January 9th I attempted to return an item that I purchased about a month ago at the Walmart Elk Grove location located at Bruceville Rd, unable to find my receiptAfter reading the Walmart store policy, which states "We will happily exchange or refund merchandise purchased from Walmart within days of purchase, with or without a receipt." The store clerk stated without a receipt he could only except item exchange for equal or lesser valueAt that point I asked to speak to a manager, at which time I relayed the same information to the manager (Ashley)she said she could only except an exchange as wellI took the merchandise back with me as that is not an acceptable resolution! I'm very upset! I have never been treated in such manner before in my life! I've shopped at Nordstrom's, Macy's and target to name a few stores and have never encountered treatment as I did at this Walmart! I have purchased big ticket items at Walmart such as Telev
I was using my warranty to get a tire replacedI was told it wasn't going to cost anythingThen when I go to check out they charged me $
I had really bad service and ran into many problems when I had my car serviced thereThe manager gave me a full warranty for my tiresThis was about three months ago and this past weekend I had a tire go flatI took my car in today for the repair, I was told that it wasn't going to cost me anything to replace but when I was checking out they charged me $and said that it was a pro-rated priceThey said a that there was nothing they could do about it and it was the manager that was helping meI want my money backI don't know how they can work on my vehicle without telling me an amountI'm really frustrated with how they handled my situationThey lied right to my face and then worked on my car without telling me that it was going to cost meI was dealing with a *** ***Sigmon RdWilmington, N.CStore number
a few months back, my walmart online account was hacked and I had to start a new accountMy Savings Catcher account was linked to my online accountOnce I established a new profile with the same email address, I could not see my balance of $I tried multiple times by calling an d emailing to get this amount added (transferred) to my account, with no successI just want my "Savings Catcher" balance
Product_Or_Service: Savings Catcher
I took my car for an oil change at Walmart a few weeks ago After taking my car, I started to notice that my car was leaking oil Then, the oil light began to come on, which it never does I had someone take a look at my car and they informed me that the bolts were not tightened, one bolt was missing, and my car didn't have an oil gasket I called Walmart and they claimed they were going to look at their video and give me a call back, which they never did I had to pay more money to have my car repaired This is not acceptable and I wanted others to be aware of this problem
On 11/10/Fri, I shopped at the Walmart Pines Blvd, Pembroke Pines FLI paid for my items using a debit card and withdrew $ and received $billsOn 11/13/MonI went to Bank of America (BOA) to make a deposit of the $dollar bills and was told they where counterfeitThe BOA took my money and said they could not give it back to meThey gave me two counterfeit note reportsI was told to take the reports to Walmart The manager said she could not give me back my money because I had left the store without reporting the fraud, however, I was given their customer service numberLong story short, I am without my $dollars Walmart gave meThere is nothing they can do for meI am retired and cannot afford thisI Hope this does not happen to anyone elseDO NOT WITHDRAWN MONEY USING YOUR DEBIT CARD AT WALMART
Product_Or_Service: money from debit card
The Walmart store located on North Avenue and Cicero in Chicago Illinois really needs major improvements on every level
customer service is absolutely terrible and unprofessional
Products are never fully stocked shelves are empty most of the time
poorly trained individuals in the bakery area take orders that are not fulfilled
when customers have tried to complain in person to the manager the manager does not appear in the store
when calling to check the status of an online order I was hung up on multiple times and the manager never answer the phonethen the store associates ultimately stop answering the phone
there have been various incidents on various days and I have shopped at the store over the past six years and I will never return due to the unprofessionalism, the lack of products stocked and just the terrible way the store has been run
Most associates are unprofessional and the manager is always missing what does Walmart corporate intend to do about this store????
I went to Walmart to buy a phone line service no contract and prepay , the sales man advice me to buy Walmart family mobile , its no contract and u pay before the service start evey month , and I can skip using the phone and keeping the same telephone number for no more than months for that reason I bought this service to my wife to use it while she stay in the hospital with my sick baby every month staying in the hospital .On Nov 30, I stop using this service because my baby no longer need to stay in the hospital for long time , and I have my cellphone service beside phone home line On Jan I received a bill from Walmart family mobile $ for months and %fees , I send a letter to customer relation in NM State , asking about my bill , they send me a letter telling me that because I don?t call customer service to cancel it and for months later ( December and Jan)even I don?t use the phone , I said how u will charge me for months I never us
I have went to the Walmart at S Cottage and they will not give me my pick up and I have called customer service they could not assist me
Christopher from Customer Service
Walmart Family Mobile is advertising pay as you go, yet bills you for months once the service is cancelled.I transferred my phone number and was unable to access my account through the website or over the phone due to being told the account was not validBelieving my account was cancelled I went about my businessTwo weeks later I was sent a bill for months of service that I did not receive or have access to.When I spoke to Walmart Family Mobile (which is another complaint) they refused to tell my why I was charged months of service or how their billing cycle runsI asked how money was possibly owed if I'm paying upfront for the month I'm using and that I cancelled my service before paying for the next month
Product_Or_Service: Cell service
Account_Number: XXXXXXXXX
I placed the order online on 5/11/I then received a email stating it was ready for pickupUpon arriving to wal-mart I waited for assistance for minutes while I watched the lady sit there and talk to her other cashiers about her boy problemsShe then came over to me and immediately had a attitude and was extremely rudeShe told me that they show of this item in stock but don't have anyCan someone explain how your inventory is that far offI bought this set for my mother who is very sick with cancer and it was going to be her mother's day giftAfter the rude cashier gave me the run around for a hour, she sent me to the Hampton one so I had to drive there at o clock on Friday afternoon cancel my order get a refund and my orderI arrived at this wal-mart waited again for minutes finally got the furniture then waited minutes for someone to help me load itAt this point I proceeded to leave and got rear ended in my vehicle and to top off all of that the furniture I received once I took it out of the box to put it together was damagedI mean this is simply ridiculousThe customer service was awful and it took me and a half hours to get home stuff in traffic on the James River Bridge, which none of this would've happened if your inventory and employees had correctly checked the orderI am so disappointed in my experience I don't even know where to begin
Purchased cell phone with year extended service plan 04/when the phone stopped working as it should took phone to Covington store Employee hand phone back with the explanation not Walmart problem contact *** then contacted Walmart care plan explanation not there problem contact straight talk My dealings with Walmart are finished
I purchased a psfrom Walmart on 02/24/with Walmart protection plan years warranty called insurance through Walmart told me to go back Walmart
pswhite infinite warfare bundle 02/24/with a warranty it will not read any disc at all and will not download game called asurion they told me to go back to Walmart to change it tried it at different Walmart told me no I need to go back to asurion the Walmart asset supervisor would not call asurion are print a receipt out so I can send it to asurion so I'm try and call Walmart corporate and see if they can help I just want to exchange the psno money back nothing Walmart says it asurion says it Walmart back and fourth game
I'm not satisfied with the way I was treated in the store at Hwy 85, Riverdale, GA They refused to honor the online in store priceI was told it was against store policy and then I done took everything off the shelf and they got to restock itI spoke with *** and *** and they refused to honor the price
Incorrect tires put on my vehicleI can not reach a manager when I call the store
I purchased tires at the Wal-mart super-center at Hanover, PA in In the winter of the Hampstead, MD store told me that the tires the Hanover store put on my vehicle are the wrong sizeI went to the Hampstead store for a tire rotation and low air in the tire after the Hanover store turned me awayHowever, the Hanover store said over the phone they could assist meThere were two customers and five employees in Hanover that dayI filed a complaint with Walmart directly at the time about being turned away and when I called the manager she was not availableI would like the tires changed to the correct size at no cost to me and to keep the existing road hazard and lifetime balancing I paid for and at the Hampstead, MD store not the Hanover, PA storeWhen I call the South Hanover store to talk to a manager there is none available to talk to in the tire center
I was a customer of family mobile for about billing cyclesI had called customer service and explained that I needed help in servicing data network and dropped call issuesThey were unable to efficiently help resolve any of my issues as the language barrier was hard to get overI finally insinuated I'd like some sort of reimbursement for lack of service on my deviceThey kept telling me my phone was the issue and it wasn't, I talked to at&t (my original phone provider) and they said it would not affect my service with family mobile with this phoneSo I finally gave up and cancelled my services to be told I could not cancel until the 19th of AugustGreat, now I can pay more for nothing? I would really like to not be billed for this last cycleI put faith in this service and have been greatly dissapointed and deprived of any affective or immidiate resolutions
Product_Or_Service: Family mobile (Tmobile)
Deceitful tactics
I bought a vacuum at Walmart! The cashier pushed the warranty, I bought itShe said it covered 100% for the first years I called the warranty center right now because the vacuum will not startThey said I need to call Hoover!!! So, why sell me the insurance when they are NOT going to cover a single thing for the first year? That's very unethical and deceitful! So why the need to pay Walmart for years when in fact they only cover year (the 2nd year)? That's horribly wrong So, on top of giving them $for a lousy insurance that's not going to cover anything, I now have to do my own calling and investigating, which I hate! That's why I thought I was getting the insurance, To avoid all hassles and headaches Boy was I wrong!