I was trying to return a heater to this business that was not blowing any heatUsually the policy is that they would give store credit if you don't have a receipt, if you have your IDThe product went on sale recently, so they are trying to return the sale price to me for $I paid over $for the product
It is illogical and unwise from your side to refuse selling alcohol if the buyer shows a valid ID when somebody accompanying the buyer does not show an ID even though he looks much older than the buyerIt really makes no senseI will never shop at Walmart again and I will talk everybody I know to do the sameIt was the last drop besides the company politics in regards to small businesses and suppliersNow it is personalMost likely it won't bankrupt the company but I hope it always starts from people like me and then grows to a huge wave
Purchased a 2egift cardsWalmart has refused to honor them In the store
The egift cards were purchased onlineThey state they can be used at the store or onlineTheir Is Instructions on each e card for the cashier to "total the order select shopping card, and scan the bar codeThe store has refused to do anything except refer me to the website
I have had an open complaint since October for which Walmart has actively avoided any resolution or communication
My original complaint was on October 16th regarding how long it took me to be able to leave the store with a video game that I had purchasedFrom the time I paid for the game until it was removed from the security case, minutes passedThere is no excuse for such a long waitMy time is important and I have little of it to spareI have sent countless emails, all of which have been answered promptly with a vague response suggesting that someone will contact me within business daysIt has now been days
When I stopped service with them I was charged an extra month charge and lied to about the service both by walmart when I started the service and by customer service which spoke in broken english and did not make any since about the chargesIn all they auto deducted bucks and if I didn't call and *** I feel sure they would have tried more ideas to keep up the game and auto deduct more.Seems I got a different story every time I called them, that's what really got me.I really regret giving them the power to deduct from my accountI know it seems like a small amount of money but I live on a gov't check and they almost cost me a $charge from my bank and since they can auto deduct and I now know how they do business I'm holding my breath to see what happens next.Very dishonest company
Product_Or_Service: LG /450/straight talk
Account_Number: XXX-XXX-XXXX
Tried calling 1-800-Walmart with no ANSWER..Complaint of: Hilo Hawaii WalmartATM has been down for weeksWas told by Customer Service Associate: That's the way it is and they can not do anything about itI spend Thousands of dollars a year at Walmart and have been a lifetime customerAlsoI'm on Social Security and I rely on the ATM monthly so may withdraw needed cash fundsThis is totally unacceptable serviceThank You in advance for addressing this critical matter Sincerely,
*** H***
(***) ***-***
I bought a ink cartridge for my printer from this store and it did not work I took it back they told me to bad and that they changed their policy after I bought it that it can not be brought back to the store I hope this store goes out of business since they do not have anyone to help the customers and no management that has a customer in mind with this store it is only about taking your money and no refunds
STAY AWAY horrible store and does not want to resolve customer issues Purchased a Cryomax cold pack and when I opened it, it was in a BREAD bag and busted with the liquid in bread bag Called the store manager as soon as I got home(store is not close to home) Latisha was not helpful and sounded like she could careless Called the corporate office in the morning and got basically the same attitude Took it back on my way home the next day and the store manager was not in and was told that I could wait for minutes for him if I wanted There was another manager on duty and they paged her She started talking over the walkie with someone else and forgot other could hear What I heard was nothing short of ignorant she said and I quote "lets see how long she will wait before she leaves" This mad me so made I was dead set on waiting them out Yes it took her minutes to come up and acknowledge me and to see what the issue was
There are to many places to spend my money and WALMART Chesterfield WILL NOT be one of them They need customer service training in the worse way
I purchased a Knex set for my daughter for Christmas of last yearshe finally attempted to put it together Saturday and it was missing parts
I called my local Walmart to as what could they do for me and the lady was rude and told me there was nothing they could do for me as it wasn't in the system any longerHowever the set is on their web siteShe could have easily asked me to bring in the set with missing parts and went online to see what the value of the set for the knex roller coaster was and given me a store credit for the amount to purchase my daughter another set to buildI was very displeased with the way that this situation was handled as well as I felt terrible telling my daughter repeatedly that I was sorry that she couldn't put together her kitIts not like this was a $toy...more like $and she waited until she had a full day to work on it, only to find out after searching for parts for hours that they weren't in the setAgain, I've been shopping at this Walma
on this day: 01/02/
I purchased tires for my Ftruck Happy with purchased
then in 02/2018, we had flat on left rear tire we tired to take off our truck tire r
Realized my truck had Lock lug nuts on all I was never told they put licks on my truckWe had to force off the lock, took tire in wher I purchased my tires
At E Main St, Farmington NM The service guy refused *** to say they made mistakeThis caused me hardship of gas from Shonto Az to Farmington NM
THEY REFUSED TO SAY THEY MADE MISTAKEI HAD TO PAY FOR NEW TIREI should have got it free and new lugs
plus they told us it would take hrs It took them hrs
I have my receipt from my tire purchase, there on receipt shows I purchased Locks lug nuts for my truck tiresI believe it was for another vehicle, we never got master lock for lug???
Lugs for my truck are hard to find
Purchased item and returned same day with receipt and was refused a refund/exchange
Purchased item and returned same day with receipt and was refused a refund/exchangeCustomer service rep stated that seasonal items can't be returnedI asked why doesn't Walmart tell me this before purchasing? She stated that there is a sign at the doorsI went back to one of the entrances to find a 8"x11" piece of paper pasted near the greeters area that stated what the rep had just told meThe problem is it is mostly obscured by the greeter and customers in that area and can't be seenI had to ask everyone to clear the area to take a picture
I bought a ink cartridge for my printer from this store and it did not work I took it back they told me to bad and that they changed their policy after I bought it that it can not be brought back to the store I hope this store goes out of business since they do not have anyone to help the customers and no management that has a customer in mind with this store it is only about taking your money and no refunds
I bought two iphonesyesterday and immediately within an hour decided I had to return them because I realized that in addition to the expense of the phones, I would have to pay for the activation of each phoneSo I returned both phones immediatelyThose returns were at 11:and 11:A.Mthe same morning, 2/23/As of 3:P.M.today,2/24/18, the VISA credit cardhas not been credited with the total amount $2,VISA has told me that they have not received a request from Walmart to credit my account with the charged amount,$2,which is the total of two purchases for $1,+ $1,It seems to me that basic mechanics of business should be taken care of quicker than thisI have talked to 1800-Walmart,Melissa at Customer Service and was told returns to credit cards often take daysThis poor businesspractice really prohibits me from wanting to do any business at Walmart in the future.As a result, I was unable to charge anything else at Walmart or any other sto
I PURCHASED A BETTER HOME AND GARDEN EMERALD COAST PERGOLA FOR A PARTY WE ARE HAVING AT OUR HOUSEAFTER GETTING THE BOX HOME WE OPENED IT UP TO FIND NO INSTRUCTIONS, AFTER FINDING INSTRUCTIONS ONLINE WE FOUND THAT THE UNIT WAS BENT AND WOULD NOT ALLOW US TO BE PUT TOGETHER ON TOP OF MISSING PARTSI HAVE TRIED TO CONTACT WALMART MANY MANY DIFFRENT TIMES AND THEY KEEP GIVING ME OTHER NUMBERS TO CALL SAYING THEY CANNOT HELP METHEY WILL NOT RETURN THE PRODUCT, NOT THAT I AM LOOKING FOR A RETURN I JUST WANT A NEW ONE FOR THE MONEY I BOUGHTTHEY TELL ME THAT THEY DONT HANDLE THAT BRAND BECAUSE IT IS A THIRD PARTY EVEN THO I WALKED MY HAPPY *** INTO THE STORE AND BOUGHT IT FROM WALMARTNO ONE TOLD ME IT WAS A 3RD PARTY PRODUCT AND IF YOU ASK ME THE STRORE SHOULD BE ABLE TO EXCHANGE IT OUT FOR A NEW ONE BEING A WEEK OLDSO NOW I WASTED DOLLARS ON SOMETHING THAT DOES NOT WORKIT SEEMS AS THO THEY ARE NOT STANDING BEHIND THERE STORE POLICY ON RETURNS AND BLOWING ME OFF NOT TO MENTION HANGING UP ON ME MULTIPLE TIMES SAYING THEY HAD PHONE ISSUES PROBABLY HOPING I WOULD NOT CALL BACK AND WANT TO DEAL WITH THISTHE MANUFACTURER I WAS TOLD WAS NUMARK AND THEY ARE NO HELP EITHER TELLING ME TO CALL WALMART BACK AND ASK FOR A EXCHANGETHIS DOES NOT HELP ME I TOLD THEM BECAUSE THEY DIRECTED ME TO THEM IN THE FIRST PLACEI JUST WANT SOME SHADE BY OUR *** POOL AND FOR A PRODUCT I BOUGHT FROM WALMART TO WORK, I DID NOT PAY FOR A BROKEN ONE I PAID FOR A NEW ONE I DONT UNDERSTAND THIS AT ALL
Our daughter had her oil changed at the local walmart in HuntsvilleThey stripped the oil pan (which is aluminum) out of her car, necessitating replacementThey towed it to the mechanic, who told them it would be 800$Walmart told us that we had to pay for it, and they would file a claim on their insurance and pay us backMy daughter doesn't have 800$So, for the last week, she has been trying to find a way to workWe didn't even know that's how they work it until after days when we called the mechanicApparently the local store manager has not been responding to the mechanic either, and seemed unconcerned about putting my daughter in this bindCorporate won't do anything until the local store files a claim, the local store won't file a claim until the mechanic gives them a PAID bill
AVOID WALMART AT ALL COSTS
I ordered photos through the WalMart website to be picked up at the local store times in years they have sent them to a store across the state where I used to live I have corrected my address with them more times than I can count I needed those photos for a project, now I have to pay double to get them reprinted Rather than say they would print them at the store, which they are perfectly capable of doing, they said they can't do that and that the only options were to pick them up where they were sent, (hours away) or refund my money in 3-days UNACCEPTABLE! Never setting foot in a *** WalMart again Nothing but crooks!
I received a call stating the ring I got was available for pick upWhen I went to pick up the ring was given to someone else
November 11th was the day the ring was purchased NOvember the ring was given away
I purchased a DVD and the case was empty
On September 2018,I purchased a DVD for at the WEST 11th store in Eugene, OregonA day after I purchased the item I opened it and the DVD case was emptyI have the receipt for it, but It makes no difference because I don't have a product as proof.The transaction number is XXXXX and the item number is XXXXXXXXXXXXI purchased this DVD with a Mastercard debit cardThe operator number is
XXXXXX
I am reporting that I continually receive a dissatisfactory answer from Walmart Customer Service Associates, Supervisors, Managers, and above at Walmart stores It seems they have a standard practice of telling customers/clients or anyone with question to go the Walmart website when he/she cannot answer a question
This answer is not satisfactory in that the very reason that I have gone into the store is to receive substantive assistance beyond a website
Why is the Customer Service Associate, Supervisor, Manager and above at the Walmart store if he/she cannot answer a question about the Walmart store? (We don't need them just a computer)
Why doesn't the Walmart store representative provide additional assistance, for example by providing links to the website that will help point the customer to his/her needs specifically? Why doesn't the Walmart store representatives have computer terminals to help show and help the customer at the store?
Some help is better than telling the customer to go home and look it up on the Walmart website
IN CHRIST SERVICE
Genexxa
I was trying to return a heater to this business that was not blowing any heatUsually the policy is that they would give store credit if you don't have a receipt, if you have your IDThe product went on sale recently, so they are trying to return the sale price to me for $I paid over $for the product
It is illogical and unwise from your side to refuse selling alcohol if the buyer shows a valid ID when somebody accompanying the buyer does not show an ID even though he looks much older than the buyerIt really makes no senseI will never shop at Walmart again and I will talk everybody I know to do the sameIt was the last drop besides the company politics in regards to small businesses and suppliersNow it is personalMost likely it won't bankrupt the company but I hope it always starts from people like me and then grows to a huge wave
Purchased a 2egift cardsWalmart has refused to honor them In the store
The egift cards were purchased onlineThey state they can be used at the store or onlineTheir Is Instructions on each e card for the cashier to "total the order select shopping card, and scan the bar codeThe store has refused to do anything except refer me to the website
I have had an open complaint since October for which Walmart has actively avoided any resolution or communication
My original complaint was on October 16th regarding how long it took me to be able to leave the store with a video game that I had purchasedFrom the time I paid for the game until it was removed from the security case, minutes passedThere is no excuse for such a long waitMy time is important and I have little of it to spareI have sent countless emails, all of which have been answered promptly with a vague response suggesting that someone will contact me within business daysIt has now been days
When I stopped service with them I was charged an extra month charge and lied to about the service both by walmart when I started the service and by customer service which spoke in broken english and did not make any since about the chargesIn all they auto deducted bucks and if I didn't call and *** I feel sure they would have tried more ideas to keep up the game and auto deduct more.Seems I got a different story every time I called them, that's what really got me.I really regret giving them the power to deduct from my accountI know it seems like a small amount of money but I live on a gov't check and they almost cost me a $charge from my bank and since they can auto deduct and I now know how they do business I'm holding my breath to see what happens next.Very dishonest company
Product_Or_Service: LG /450/straight talk
Account_Number: XXX-XXX-XXXX
Tried calling 1-800-Walmart with no ANSWER..Complaint of: Hilo Hawaii WalmartATM has been down for weeksWas told by Customer Service Associate: That's the way it is and they can not do anything about itI spend Thousands of dollars a year at Walmart and have been a lifetime customerAlsoI'm on Social Security and I rely on the ATM monthly so may withdraw needed cash fundsThis is totally unacceptable serviceThank You in advance for addressing this critical matter Sincerely,
*** H***
(***) ***-***
I bought a ink cartridge for my printer from this store and it did not work I took it back they told me to bad and that they changed their policy after I bought it that it can not be brought back to the store I hope this store goes out of business since they do not have anyone to help the customers and no management that has a customer in mind with this store it is only about taking your money and no refunds
STAY AWAY horrible store and does not want to resolve customer issues Purchased a Cryomax cold pack and when I opened it, it was in a BREAD bag and busted with the liquid in bread bag Called the store manager as soon as I got home(store is not close to home) Latisha was not helpful and sounded like she could careless Called the corporate office in the morning and got basically the same attitude Took it back on my way home the next day and the store manager was not in and was told that I could wait for minutes for him if I wanted There was another manager on duty and they paged her She started talking over the walkie with someone else and forgot other could hear What I heard was nothing short of ignorant she said and I quote "lets see how long she will wait before she leaves" This mad me so made I was dead set on waiting them out Yes it took her minutes to come up and acknowledge me and to see what the issue was
There are to many places to spend my money and WALMART Chesterfield WILL NOT be one of them They need customer service training in the worse way
I purchased a Knex set for my daughter for Christmas of last yearshe finally attempted to put it together Saturday and it was missing parts
I called my local Walmart to as what could they do for me and the lady was rude and told me there was nothing they could do for me as it wasn't in the system any longerHowever the set is on their web siteShe could have easily asked me to bring in the set with missing parts and went online to see what the value of the set for the knex roller coaster was and given me a store credit for the amount to purchase my daughter another set to buildI was very displeased with the way that this situation was handled as well as I felt terrible telling my daughter repeatedly that I was sorry that she couldn't put together her kitIts not like this was a $toy...more like $and she waited until she had a full day to work on it, only to find out after searching for parts for hours that they weren't in the setAgain, I've been shopping at this Walma
on this day: 01/02/
I purchased tires for my Ftruck Happy with purchased
then in 02/2018, we had flat on left rear tire we tired to take off our truck tire r
Realized my truck had Lock lug nuts on all I was never told they put licks on my truckWe had to force off the lock, took tire in wher I purchased my tires
At E Main St, Farmington NM The service guy refused *** to say they made mistakeThis caused me hardship of gas from Shonto Az to Farmington NM
THEY REFUSED TO SAY THEY MADE MISTAKEI HAD TO PAY FOR NEW TIREI should have got it free and new lugs
plus they told us it would take hrs It took them hrs
I have my receipt from my tire purchase, there on receipt shows I purchased Locks lug nuts for my truck tiresI believe it was for another vehicle, we never got master lock for lug???
Lugs for my truck are hard to find
Purchased item and returned same day with receipt and was refused a refund/exchange
Purchased item and returned same day with receipt and was refused a refund/exchangeCustomer service rep stated that seasonal items can't be returnedI asked why doesn't Walmart tell me this before purchasing? She stated that there is a sign at the doorsI went back to one of the entrances to find a 8"x11" piece of paper pasted near the greeters area that stated what the rep had just told meThe problem is it is mostly obscured by the greeter and customers in that area and can't be seenI had to ask everyone to clear the area to take a picture
I bought a ink cartridge for my printer from this store and it did not work I took it back they told me to bad and that they changed their policy after I bought it that it can not be brought back to the store I hope this store goes out of business since they do not have anyone to help the customers and no management that has a customer in mind with this store it is only about taking your money and no refunds
I bought two iphonesyesterday and immediately within an hour decided I had to return them because I realized that in addition to the expense of the phones, I would have to pay for the activation of each phoneSo I returned both phones immediatelyThose returns were at 11:and 11:A.Mthe same morning, 2/23/As of 3:P.M.today,2/24/18, the VISA credit cardhas not been credited with the total amount $2,VISA has told me that they have not received a request from Walmart to credit my account with the charged amount,$2,which is the total of two purchases for $1,+ $1,It seems to me that basic mechanics of business should be taken care of quicker than thisI have talked to 1800-Walmart,Melissa at Customer Service and was told returns to credit cards often take daysThis poor businesspractice really prohibits me from wanting to do any business at Walmart in the future.As a result, I was unable to charge anything else at Walmart or any other sto
I PURCHASED A BETTER HOME AND GARDEN EMERALD COAST PERGOLA FOR A PARTY WE ARE HAVING AT OUR HOUSEAFTER GETTING THE BOX HOME WE OPENED IT UP TO FIND NO INSTRUCTIONS, AFTER FINDING INSTRUCTIONS ONLINE WE FOUND THAT THE UNIT WAS BENT AND WOULD NOT ALLOW US TO BE PUT TOGETHER ON TOP OF MISSING PARTSI HAVE TRIED TO CONTACT WALMART MANY MANY DIFFRENT TIMES AND THEY KEEP GIVING ME OTHER NUMBERS TO CALL SAYING THEY CANNOT HELP METHEY WILL NOT RETURN THE PRODUCT, NOT THAT I AM LOOKING FOR A RETURN I JUST WANT A NEW ONE FOR THE MONEY I BOUGHTTHEY TELL ME THAT THEY DONT HANDLE THAT BRAND BECAUSE IT IS A THIRD PARTY EVEN THO I WALKED MY HAPPY *** INTO THE STORE AND BOUGHT IT FROM WALMARTNO ONE TOLD ME IT WAS A 3RD PARTY PRODUCT AND IF YOU ASK ME THE STRORE SHOULD BE ABLE TO EXCHANGE IT OUT FOR A NEW ONE BEING A WEEK OLDSO NOW I WASTED DOLLARS ON SOMETHING THAT DOES NOT WORKIT SEEMS AS THO THEY ARE NOT STANDING BEHIND THERE STORE POLICY ON RETURNS AND BLOWING ME OFF NOT TO MENTION HANGING UP ON ME MULTIPLE TIMES SAYING THEY HAD PHONE ISSUES PROBABLY HOPING I WOULD NOT CALL BACK AND WANT TO DEAL WITH THISTHE MANUFACTURER I WAS TOLD WAS NUMARK AND THEY ARE NO HELP EITHER TELLING ME TO CALL WALMART BACK AND ASK FOR A EXCHANGETHIS DOES NOT HELP ME I TOLD THEM BECAUSE THEY DIRECTED ME TO THEM IN THE FIRST PLACEI JUST WANT SOME SHADE BY OUR *** POOL AND FOR A PRODUCT I BOUGHT FROM WALMART TO WORK, I DID NOT PAY FOR A BROKEN ONE I PAID FOR A NEW ONE I DONT UNDERSTAND THIS AT ALL
Our daughter had her oil changed at the local walmart in HuntsvilleThey stripped the oil pan (which is aluminum) out of her car, necessitating replacementThey towed it to the mechanic, who told them it would be 800$Walmart told us that we had to pay for it, and they would file a claim on their insurance and pay us backMy daughter doesn't have 800$So, for the last week, she has been trying to find a way to workWe didn't even know that's how they work it until after days when we called the mechanicApparently the local store manager has not been responding to the mechanic either, and seemed unconcerned about putting my daughter in this bindCorporate won't do anything until the local store files a claim, the local store won't file a claim until the mechanic gives them a PAID bill
AVOID WALMART AT ALL COSTS
I ordered photos through the WalMart website to be picked up at the local store times in years they have sent them to a store across the state where I used to live I have corrected my address with them more times than I can count I needed those photos for a project, now I have to pay double to get them reprinted Rather than say they would print them at the store, which they are perfectly capable of doing, they said they can't do that and that the only options were to pick them up where they were sent, (hours away) or refund my money in 3-days UNACCEPTABLE! Never setting foot in a *** WalMart again Nothing but crooks!
I received a call stating the ring I got was available for pick upWhen I went to pick up the ring was given to someone else
November 11th was the day the ring was purchased NOvember the ring was given away
I purchased a DVD and the case was empty
On September 2018,I purchased a DVD for at the WEST 11th store in Eugene, OregonA day after I purchased the item I opened it and the DVD case was emptyI have the receipt for it, but It makes no difference because I don't have a product as proof.The transaction number is XXXXX and the item number is XXXXXXXXXXXXI purchased this DVD with a Mastercard debit cardThe operator number is
XXXXXX
Was accused of changing prices How can an average customer change a price on a product in their computer system????
I am reporting that I continually receive a dissatisfactory answer from Walmart Customer Service Associates, Supervisors, Managers, and above at Walmart stores It seems they have a standard practice of telling customers/clients or anyone with question to go the Walmart website when he/she cannot answer a question
This answer is not satisfactory in that the very reason that I have gone into the store is to receive substantive assistance beyond a website
Why is the Customer Service Associate, Supervisor, Manager and above at the Walmart store if he/she cannot answer a question about the Walmart store? (We don't need them just a computer)
Why doesn't the Walmart store representative provide additional assistance, for example by providing links to the website that will help point the customer to his/her needs specifically? Why doesn't the Walmart store representatives have computer terminals to help show and help the customer at the store?
Some help is better than telling the customer to go home and look it up on the Walmart website
IN CHRIST SERVICE
Genexxa