Penn Credit Corporation

Penn Credit did review and investigate the complaint. I was able to locate a personal business matter pertaining to [redacted] resulting from the address he provided in his complaint.  Please advise [redacted] that per his request, I took the necessary measures by updating the account as...

a cease and desist which will prevent [redacted] from receiving further communication regarding the matter.  The phone number that [redacted] included in his complaint is not reflecting as a correct phone number in our system.  It is possible that [redacted] will receive further phone calls from Penn Credit in the event he has call forwarding or if we have an alternate phone number in our system belonging to [redacted].  Please advise [redacted] that if he provides me with any additional phone number(s) belonging to him, I will re-open the investigation. If Penn Penn Credit is calling a wrong phone number, [redacted] can use Penn Credit’s wrong number “Opt Out” Option. The use of this option will block any additional calls on an immediate basis. Please advise [redacted] to contact me directly, Thomas P[redacted], toll free at ###-###-####; or email [redacted]@penncredit.com. Penn Credit apologizes for the inconvenience.   Thank you for your help in resolving this matter.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I want this complaint on the Revdex.com website.
How do I post this complaint on the Revdex.com website?
Keep up the good work.
Regards,
[redacted]

Penn Credit has investigated the matter and originally obtained the phone number using skip tracing services; a method that is not illegal and is used to assist in obtaining location information.   Again, Penn Credit apologizes for the inconvenience and the phone number has been removed to prevent further contact regarding the matter. If [redacted] would like to discuss the matter further, please have him contact Thomas P[redacted], toll free at ###-###-#### or email thomas.p[redacted]@penncredit.com. Thank you for your assistance and resolution of this matter.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I want this complaint on the Revdex.com website.How do I post this complaint on the Revdex.com website?Keep up the good work.
Regards,
[redacted]

September 17, 2014
Revdex.com of
Washington DC and Eastern Pennsylvania
1337 North Front...

Street
Harrisburg, PA 17102
 RE:     [redacted]
Case:  [redacted]
              Please be advised
that Penn Credit takes pride in following all Federal and State collection
laws.         
            I have removed the phone number in question and have
listed it as an incorrect phone number for [redacted].
            I regret any inconvenience our phone attempts may have
caused [redacted].          
             Thank
you for your assistance in the resolution of this matter
Sincerely,
Timothy F[redacted]
Collections Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
IN REPLY:
THERE WAS NO CONFUSION ABOUT THE PRODUCTS RECEIVED. I’M NOT FAMILIAR WITH A LOTION AND SPA SET. BUT I RECEIVED AND USED THE OTHER PRODUCTS. 
ONE POINT WAS THIS---I HAVE MAILED SEVERAL CASH PAYMENTS TOWARD THIS ORDER. WHEN I WAS CONTACTING THE COMPANY TO INQUIRE, SHE/HE FAILED TO MENTION RECEIPT OF CASH PAYMENTS. BUT MENTIONED RECEIVING CHECKS THAT DIDN’T GO THROUGH THE BANK. MAYBE THIS WAS A PRESENTATION ISSUE WITH THE PERSON GOING TO THE BANK.  PLUS I CONTINUED TO RECEIVE THE OFFERINGS OF PRODUCTS ON A REGULAR BASIS THROUGH CERTIFIED MAIL.  [redacted]WHO HIRED WHOM TO COLLECT WHAT ON THIS ACCOUNT?[redacted]
ALSO I ATTACHED AN IMAGE THE PENDANT AND EARRINGS AND THE DOCUMENT FOLDERS. THOSE FOLDERS I COULD BUY AT ANY OFFICE STORE FOR 10$. THE NECKLACE AND EARRING SET WAS LISTED AS SILVER-TONE AND SIMULATED PEARL.
Regards,
[redacted]

Penn Credit did review and investigate the complaint.   Please advise [redacted] that the City of [redacted], FL notified Penn Credit on March 9, 2017 that the account referenced in this complaint was paid in full.  I was able to confirm that [redacted] was told by the original creditor that the account would be removed from their credit report.   Due to this, Penn Credit sent deletion notification to the credit bureaus on May 3, 2017.   Please advise [redacted] that it may take up to twenty-one days for these changes to reflect on the credit bureau reports.   Penn Credit apologizes for any inconvenience this may have caused [redacted].    Please notify [redacted] to contact me directly should they have any questions or concerns.  My direct line is [redacted] extension [redacted], or she can email me at [redacted]@pennCredit.com.   Thank you for your help in resolving this matter.

February 22, 2017During my conversation with [redacted] on February 1, 2017,
I advised him that [redacted] has confirmed they are holding him as the responsible
party for the outstanding balance placed in our office for
collections.   I also informed him that I will be requesting a
breakdown of the balance from [redacted].  I mailed the itemized bills and [redacted] should receive them soon. 
Unfortunately, I am unable to attach verification of the debt due to
exceeding the maximum limit of attachments permitted.  In reviewing the documents attached to [redacted]
complaint, I noticed that while the mailing address on the [redacted] bill is
the service address we are collecting for,  the service address located on
the left side of the document does not match the address where the bill was
mailed.   If [redacted] has any questions or concerns, please have him
contact me directly at toll free number ###-###-####, extension [redacted].

Penn Credit reviewed and investigated the complaint.    Please be advised that Penn Credit located [redacted]’s phone number in our data base and was attempting to contact an individual by the name of [redacted] regarding a personal business matter.  According to our records, this...

is the first correspondence received from [redacted] regarding the matter.   Penn credit marked the phone number belonging to [redacted] as a wrong phone number and he will not receive future calls to this phone number.  Penn Credit apologizes for any inconvenience this may have caused. In the event Penn Credit is calling the correct number for [redacted], please advise her to contact our office at ###-###-####.    Penn Credit does offer an “opt out” option when a wrong phone number is called.  This function removes the wrong phone number and prevents sensitive information from being disclosed.   Please advise [redacted] to contact me directly if he has any questions or concerns.  My name is Thomas P[redacted], I can be reached toll free at ###-###-####; or emailed [redacted]@penncredit.com.     Penn Credit apologizes for the inconvenience.   Thank you for your assistance and resolution regarding the matter.

Penn Credit reviewed and investigated the complaint.   Please advise [redacted] that Penn Credit is a Third-Party Collection Agency attempting to collect a debt on behalf of [redacted].  As a result, [redacted] is not required, nor would he have signed a contract with Penn Credit Corporation.    Per the Fair Debt Collection Practices Act and Michigan State Law, it is not necessary for [redacted] to provide consent to speak with his spouse regarding this matter.  According to Penn Credit’s records, on April 11, 2017, [redacted]’s spouse contacted Penn Credit inquiring about a possible settlement offer.   Penn Credit has updated the credit bureaus regarding [redacted]’s dispute accordingly and as required by law.  This trade-line will not be deleted from [redacted]’s credit bureau reports unless the dispute is confirmed and validated by the original creditor.   Penn Credit requests that [redacted] provides supporting documentation as to the reason he is not responsible for this debt.  If [redacted] requires verification of the debt in order to help substantiate his dispute, please advise him to contact me directly providing consent to obtain and send him this information.            Please advise [redacted] to contact me directly should he have any questions or concerns.  My direct line is ###-###-####, or he can email me at [redacted]@penncredit.com.   Thank you for your assistance in resolving this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Penn Credit did review and investigate the complaint. Penn Credit did talk to [redacted] today 8/31/2016 and the phone number was flagged and according to our records additional calls were made because the phone number appeared on more than one account. I apologize for the inconvenience and please...

have [redacted] contact Thomas P[redacted] directly toll free ###-###-#### or email him at [redacted]@penncreditcom if he should receive any additonal calls. Thank you for your help in the resolution of this matter.

Tell us why here...Penn Credit reviewed and investigated the complaint. Please be advised that Penn Credit located Mrs. [redacted] phone number in our data base and was attempting to contact an individual by the name of [redacted] regarding a personal business matter. According to our...

records, Mrs. [redacted] contacted us on December 11, 2017 an advised our representative of the issue. Penn Credit updated our system on December 11, 2017 and marked the phone number ([redacted]) belonging to Mrs. [redacted] as a wrong phone number. As of December 11, 2017, Mrs. [redacted] will not receive future calls to this phone number. Penn Credit apologizes for any inconvenience this may have caused. In the event Penn Credit is calling the correct number for [redacted], please advise her to contact our office at [redacted]. Penn Credit does offer an "opt out" option when a wrong phone number is called. This function removes the wrong phone number and prevents sensitive information from being disclosed. Please advise Mrs. [redacted] to contact me directly if she has any questions or concerns. My name is Brian T[redacted], I can be reached toll free at [redacted] extension [redacted]; or emailed [redacted]. Penn Credit apologizes for the inconvenience. Thank you for your assistance and resolution regarding the matter.

I have reviewed and investigated the complaint. As
part of the investigation I had our customer service department review...

the
account and deemed the balance was due.
 
Furthermore, I noticed that on March 20, 2015 the
consumer on his own behalf set a series of payments on Penn Credit’s payment
portal. Due to this action I am considering that he was able to resolve his
concerns and made the payment arrangement through the portal.
 
If [redacted] would like to discuss the matter further please
have him contact Tom P[redacted], V.P. Compliance  directly at [redacted] or by email at [redacted] , he
would be more than willing to discuss and explain the matter to his
understanding and satisfaction.
 
Thank you for your asistance in the resolution of this
matter.

OLE_LINK2">May 5, 2014
 
Revdex.com of Washington DC and Eastern Pennsylvania
1337 North Front Street
Harrisburg, PA 17102
 
RE:      [redacted]
Case:    [redacted]
 
 
            Penn Credit takes pride in following all Federal and State Collection calls.  
           
            Our client [redacted] placed an account in our office on 5/08/2012 in the amount of $160.06 for services they provided **. [redacted].   We spoke to **. [redacted] on 5/25/2012 where he agreed to provide a letter of dispute with documentation to support his dispute.   As of today we have not received anything from him.  
 
We recently located a new phone number for **. [redacted] and have attempted to contact him about the balance our client feels is still due. 
 
    
            Thank you for your assistance in the resolution of this matter
 
Sincerely,
 
[redacted]
Collections Manager

Penn Credit takes pride in following all Federal and State Collection calls.    Please be advised the Revdex.com complaint is the first notification we have...

received we are calling an incorrect phone number.  I have removed the phone number in question and this will stop all further attempts from Penn Credit.   
  Thank you for your assistance in the resolution of this matter
 
Sincerely, 
[redacted]
Collections Manager

December 13, 2014
Revdex.com of
Washington DC and Eastern Pennsylvania...


1337 North Front Street
Harrisburg, PA 17102
RE:     [redacted]   
Case:  [redacted]
             Please be advised
that Penn Credit takes pride in following all Federal and State collection
laws. 
            [redacted]’s Physicians placed nine accounts in our office
for collections for a total amount of $1395.00. 
We sent the required validation notice on April 13, 2014.  We sent additional letters on August 17, 2014
and   October 5, 2014.  
On
October 14, 2014 [redacted] contacted our office to inform us she felt the
balances were not due because she was approved for a charity program, she
agreed to mail in the information so we could follow up with our client.  She called later the same day and informed us
she contact the client who the client placed the account in error and they
would be contacting us to close out the accounts.   The agent she spoke to sent a request to our
client service department to verify with the client if the accounts should be
closed out of our office.  The agent
placed the accounts in question on hold until we were able to determine if we
should be collecting on the accounts. 
Our
Client service department contacted our client the same day and verified they
accounts were placed in our office in error and we should close all nine
accounts.          
             Thank
you for your assistance in the resolution of this matter
Sincerely,
Timothy F[redacted]
Collections Manager

August 23, 2014
Roman"> 
Revdex.com of Washington DC and Eastern Pennsylvania
1337 North Front Street
Harrisburg, PA 17102
 
RE:       [redacted]
Case:    [redacted]
 
 
            Penn Credit takes pride in following all Federal and State Collection calls.  
           
           
             Please be advised that the first communication we have received in reference to the account in question that was placed in our office by [redacted] on April 21, 2014 was the Revdex.com complaint.  
 
            Penn Credit has not violated any state of federal collection laws in our attempts to contact [redacted].  
 
Now that we are aware that she is disputing the balance due to not receiving the item we have disputed the account in our office and will return it to our client.  
 
            Thank you for your assistance in the resolution of this matter
 
Sincerely,
 
Timothy F[redacted]
Collections Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, although I still find it strange that a long-lost relative has an unpaid bill and somehow the collection agency added my address. Very strange indeed!
Regards,
[redacted]

For more than 27 months this firm has called my landline number, usually very early in the morning. I get a message to call an 800 number. I traced the call to Penn Credit Corp. and can tell you I don't owe anyone anything! My house and car are paid for, the rest is taken out automatically from my bank. They haven't even mentioned who or why they are calling. This is a scam, and I'm going to contact everyone I know of, State Attorney Generals, FTC, my representatives in Congress and the banking committees to complain. I'm old, and can't tolerate this harrasssment,