Peoplefinders.com

The information you supplied is not associated with an account at PeopleFinders.comPlease verify through your credit card if you have in fact been charged for the reportIf you have been charged, please contact us directly so that we may locate the account by using your credit card numberWe can
search by partial card number over the phone and a representative can then assist you in locating the report. If you have not been charged, your registration did not go through and therefore you will not have access the reportPlease see below if you wish to make another registration attempt. •The address you provide must match the address your credit card company currently has on file.•The password you create must be at least six characters long, and it can only contain letters and numbers (no symbols).•The expiration date and security code you provide must match the numbers on your credit card.•Every data entry box on the registration form must be filled in completely.•If any portion of the registration form is not complete, you will be shown a message in red that indicates what should be fixed.We hope this helps you create your accountIf you are still having trouble, a representative would be happy to assist you. Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)[email protected](800) 718-

I am rejecting this response because:Providing with another search is irrelevant The site said: Special Offer: 3-Day TrialIncludes Unlimited background, people, property reports & moreIf canceled within days, pay only $for trialAfter the trial, you will be billed $29.95/month.I chose the option that said $thinking I was getting the background check I believe that your site is worded that others are tricked into thinking they are getting something they are not I am not wanting a people search as I can get that information on my own I was wanting the criminal background I found your site to be worded in a confusing manor and feel that you should respect the consumer as it is only $for you but that is a lot for me to just throw away on nothing

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me; however, please note that the business (Peoplefinders.com) had "all" the information, stipulations, contexts, and material evidence within the original Revdex.com complaint and the respective attachments within, and the material to be removed was clearly and only from "their" website and their systems, which they had refused or neglected to doThank you for your assistance, it is very much appreciated! Thank you!

I am rejecting this response because:hoax & scam

We have reviewed our files and our records show that an order for a search was conducted by this customer on 3/31/At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membershipThe membership option
was affirmatively selected by them on 3/31/That membership provided a three day trial to try our servicesOur membership service provides unlimited searches and other features for a monthly feeThis is clearly and conspicuously disclosed on the initial order selection pageThen the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future chargesThe membership is mentioned no less than two times on the two pages of checkout before the order is completeGiven that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future chargesFor the period of their membership this customer was charged each monthDuring that time, our customer service was available to take their cancellation at any timeWe did not receive cancellation until 4/4/2015, four days after the three day trial was initiatedPer that request the automatic renewal of the membership was cancelled and there will be no further automatic billing

We feel we have made it clear in each of our responses that we cannot assist if the information associated with the charges is not provided by this customerProviding the dollar amount and date of the charge does not narrow down the results sufficientlyWe request again that this customer provide more information in order for us to locate the charges and assistThey will need to call us directly, using the contact information we have already provided here, so that we can locate the charges using the credit card that has been billedWe will need at least the first six and last four digits of the credit card numberTo be clear, the only suitable response would be for the customer to provide the information used when making the purchase on PeopleFinders.com or call our Customer Care department and provide the card number on which the charges took place

As you stated an order for a search was placed by you on 11/15/You selected a $People Search PLUS free trial. A few minutes later you proceeded to purchase a $Comprehensive Background Report on the same individualAs stated during checkout, Background Reports are not
included in the trial membership you selected for $We received your cancellation over the phone on 11/16/2014, within the three day trial therefore you were not billed the membership fee of $on the fourth day. Your original purchase is not affected
On 11/19/we received an alert from your credit card company. Essentially, your card company alerted us that your card information had been compromised and another person made this purchase without your knowledge or permissionPer that alert we have fully refunded the charges

Please find attached three screenshotsExample shows the information available for the customer's selected listing prior to purchaseExamples and show the information that was priovided after purchasePlease note that prior to purchase no addresses, phone numbers, birth records or
bankruptcies were displayedIf you were unable to view your report they are stored on PeopleFinders.com for daysYou will need to login to your account at PeopleFinders.com/login, then click the "My Reports" link in the upper right corner of the pageYou will be shown a list every report you’ve orderedYou can click on any of the reports to view them onlineWe are sorry that you did not receive the results you were hoping forWhen you order a report, our system searches through billions of public records and collects every piece of relevant informationPeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific resultFeel free to review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies

Please find attached for your review a screenshot of the information available prior to purchasePlease note that it does not mention any available phone number, email or court recordsWhen you purchase a report, our system searches through billions of public records and collects every piece of
relevant informationPeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific resultWe are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you needWe are sorry that you did not receive the results you were hoping forPlease review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies

I am rejecting this response because:the only option that appears above the fold is the option for discount This is misleading I can see from the many other complaints that this appears to be the practice of this company to mislead and defraud. If if that is, in fact, how you would like to leave this, after a very logical and reasoned response, I guess there is no other reasonable action for me Thanks you, Revdex.com, for trying to help out Clearly, there is only one motion left at this time

I am rejecting this response because: Your site and it's mouse overs are misleadingMy understanding of it was for three days accessNOT one reportAlso it no where said when I paid the that I would be billed another for cancelling at the end of the three daysI accessed your site with another e-mail and it was just as misleading, Altho when I accessed it from the original e-mail it showed the Like I said it's very misleadingIt says nothing about the cancellation fee until after you've paid the 19.95, I don't expect money to be refunded but will never use your site again and will do all I can to keep others I know from using it also

The charge of $is for PeopleFinders Rewards programThis program allows you to receive discounted prices on the many of the reports offered on our websiteThis extra service is presented to our customers through a full-page offer directly after checkoutUsers may either accept or decline
the offerOur records show that on 10/27/you affirmatively selected to enroll by choosing "Yes, sign me up for PeopleFinders Rewards" instead of declining the offer directly belowPeopleFinders Rewards members also have access to-* Free self-background checks every month* Free family safety alerts show registered sex offenders in your neighborhoodWe did not receive notification that you wished to cancel this within your day trial period, therefore you were billed $on the eighth day, and for every month thereafterPer your emailed request on 12/9/2014, and as a onetime courtesy, we have refunded one charge of $for the most recent month of membershipThe remaining November membership fee will remain on your account per the Terms you agreed to

For your review, we have attached a screenshot of the product you selected on PeopleFinders.comNote that no mention of a background check is made relating to this $productAs stated in the Terms of Use you agreed to and as we have advised, we do not offer refunds for the product you ordered

Thank you for providing the additional informationWe have submitted this additional listing for removalPlease allow 24-hours for this to reflect online. We do not have the capability to remove links on ***, *** or any other search engineThe information will still be seeing on these sites is from an API feedOvertime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websitesWe are only able to remove your profile information from our siteWe apologize we could not be of more help in this matterWe have suppressed your information again as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record filesIf you see your name appear on our site you will need to notify us directly so we can remove it

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical dataThis allows us to provide information about most every person or business in the United StatesPublic records are created from a variety of sources, including phone directories,
property records, birth and death records, magazine subscriptions and voter registration cardsWe do not provide legal documents such as marriage certificates or divorce decreesWe only provide marriage recordsMarriage records simply list the date, city and state the marriage took placeAdditionally, we do not have access to information about marriages and divorces in every stateSeveral states do not post that information online, so our system is unable to retrieve those recordsBecause social security numbers are not public information, we do not provide themNor do we advertise that we can provide them in any wayOur records show we already have an opt out on file regarding your listingIf you are still seeing information you would like removed, please provide the URL where it appearsPlease be aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record filesIf you see your name appear on our site you will need to notify us so we can remove it

We were not able to find an account using the e-mail address you suppliedPlease send us the e-mail you used to create your account at PeopleFinders.comAs stated during checkout for the trial membership you are referring to, unless the customer cancels the service it will continue
monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future chargesGiven that members can conduct unlimited searches for a monthly membership fee our terms do not allow for refunds and simply allow members to cancel anytime to avoid future charges

PeopleFinders.com does not offer a hour membershipOur records show the product this customer selected was a $Comprehensive Background Report plus Day Background Check Membership TrialA checkbox was also affirmatively selected during checkout to have a PDF version of the report
emailed to the customer for an additional $At the time of purchase the customer chose to receive a discounted price for the service they selectedNormally Background Checks on PeopleFinders.com are $They received a $10.00 discount because they signed up for the day trial to our membershipThe trial refers to the Membership onlyThey have cancelled within the day trial period and therefore will not be billed the membership fee $The original purchase of $is not affected
As stated in our Terms of Use, we do not offer refunds for the product they ordered. While we are unable to offer them a refund, we would like to provide them with a free courtesy searchThe free courtesy search will remain on their account until it is used. They may elect to have that exchange search ran at any time. Just call our Customer Care and a representative will run the search for them, free of charge

As you stated and our records show you purchased the Reverse Phone ReportYou were charged $for that orderWe have reviewed the report(s) you purchasedCaller ID can be changed with phone providers so that the person's name doesn't show up on caller IDWhen the caller ID has been changed we
only have access to the name it was changed toSometimes it can be a first name or last name only, or it can be a city and stateWe are sorry that you did not receive the results you were hoping forPeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific resultPlease review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policiesWe have closed your account per your request over the phone on 4/29/so there is no need to change your card numberYou stated that you have already contacted your bank or Credit Card Company and filed a dispute for the $purchase you made on our siteOften, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refundPlease allow time for your financial institution to review the charges for validityUsually this process will take a few billing cycles and they will notify you of the outcome via mailYou will now need to follow their policies and procedures regarding these charges

I am rejecting this response because: First, their own statements indicates that I was enrolled in a $a month program that renews automatically So why did they charge my credit card $a month for three months I never requested a membership for $a month Therefore, they overcharged me $a month for months I am now requesting an additional refund for the $overcharge I will be happy to provide copies of the $credit card overcharges upon request.Second, I would like to point out that they say the $gives members unlimited searches for each month On at least four occasions during the three month period I was charged from $1.oo to $for each individual search In other words they violated their own "free unlimited searches" policy by charging me for each individual search I can provide copies of credit card charges for each of the four searches in question I am now requesting an additional $reimbursement for the four searches in which I was charged a fee.The two instances I have outlined above indicate how Peoplefinders attempts to defraud their membersI thank Revdex.com for the promptness of their actions and I look forward to the additional $40.oo in refunds that they (Peoplefinders) has proven that they owe me by their own words!

We were not able to find an account using the e-mail address you suppliedFeel free to provide the e-mail you used to create your account at PeopleFinders.com if you would like us to review itUnfortunately, we do not have access to information about marriages and divorces in every stateSeveral
states do not post that information online, so our system is unable to retrieve those recordsThe coverage is available to you prior to purchase in the Public Records section of PeopleFinders.comWe are including the marriage and divorce coverage below for your convenienceTo obtain records from states that are not listed below, you may contact the county office where the marriage or divorce was filedMarriage Searches:Results may include bride and groom's name, bride and groom's age at time of marriage, county and/or state, and filing numberCalifornia (1960-1985) Colorado (1975-2004) Connecticut (1966-2002) Florida (1970-1999) Iowa (1835-1926) Illinois (1793-1920) Kentucky (1973-1999) Maine (1892-1996) Minnesota (1976-2003) Nevada (1968-2000) Ohio (1970-2004) Texas (1968-1998) Utah (1800-1999)Divorce Searches:Results may include petitioner, respondent, file number, marriage date, and county and/or state of filingColorado (1975-2000)Florida (1970-1999)Minnesota (1970-2003)Nevada (1968-2000)Texas (1968-1998) When you order a report, our system searches through billions of public records and collects every piece of relevant informationPeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific resultPlease review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies