Peoplefinders.com

Our records show you have already been assisted with this matterAt the time of purchase on 12/2/you chose to receive a discounted price for signing up for a day trial to our MembershipYou had the option to cancel this membership trial at any time on the website, via email, or via phone We did not receive any notification that you wished to cancel this trialThe day trial had ended; therefore, you were charged the membership fee on the fourth dayPer your request over the phone on 12/9/your account was closedThen, on 12/10/you were contacted by a supervisorShe agreed to refund $as a onetime courtesyPlease allow 2-business days for the refund to process back into your credit or debit card

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical dataThis allows us to provide information about most every person or business in the United StatesPublic records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cardsAlthough PeopleFinders provides public records, we do not create or modify them in any wayWe are only able to display the information provided in each record, so we cannot guarantee their accuracyNew public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the personAt the time of purchase you chose to receive a discounted price for signing up for a day trial to our MembershipYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterPer this complaint, and as a onetime courtesy, we will grant one refund of $for the most current month of membership Please allow 2-business days for the refund to process back into your credit or debit card

I am rejecting this response because: If you are not giving out correct information you should not be giving out any informationThe information that you gave out on me was completely wrong No excuse not to have correct information You did not full fill your part of the agreement

I am rejecting this response because: Revdex.com, please go onto their site and try it yourself to experience it I still reject their communications as what peoplefinders is saying is deceptive and untrue I canceled my subscription but did not turn off auto renew They said cancel in days Their site is misleading at best You need to try it yourself to understand it and understand that what they are saying and how it is presented on their website is not good business and deceptive Also, please note, I am now receiving spam at the email website that I gave peoplefinders when I registered with them that I have never received before Can you please have peoplefinders respond to this, why this is happening and how to turn it off? Thank you

I am rejecting this response because: It is obvious, despite your much touted benefits, this business was designed ,deliberately, to trap customers into additional charges when they are slow to cancel (in three days)Persons who designed this site, and those who operate it should be ashamed to be participants in deceptive trickeryLet me hear it : "WE ARE ASHAMED !" California should send them packing!

We feel we have already explained how the charges came to bePeopleFinders.com is a self-service site where users must navigate and select the products themselves onlineYou selected a membership product on 8/17/which provided the capability to run unlimited searches and other features for a monthly feeIf your intention was to run just one search then you had selected the wrong productOur Customer Service was available to take your cancellation at any time via the website, email or over the phoneUnfortunately, you are not eligible for any further refunds per the Terms you agreed to on Peoplefinders.com

PeopleFinders.com is a self-service websiteNothing is pre-selected or pre-checkedAt the time of purchase you had the option to choose a regular priced Reverse Phone Report for $or the same product at a discounted price of $with a Trial MembershipOur records show the membership option was affirmitively selected by you on 11/27/You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterPer your this complaint and as a onetime courtesy, we will grant one refund of $for the most current month of membershipPlease allow 2-business days for the refund to process back into your credit or debit cardThe remaining membership fee is non-refundable per the Terms you agreed to

We have closed your account entirely and have refunded the $November Membership feePlease allow to business days for this additional refund to appear on your statementUnderstand that you will no longer be eligible for any further exceptions to the Terms you agree to on PeopleFinders.com

We take these matters very seriously and have reviewed the two calls on file from you to our Customer Care Department on 12/29/We will take appropriate actionWe apologize for any inconvenience caused by your experience over the phoneDuring the first call we found that the representative advised, per your request, that the first two attempts to charge $to your card failed due to a zip code mismatch and that your third attempt, a $charge, did successfully go throughDuring your second call to our Customer Care Department, the representative advised per your request that there was "no manager available right now" and that they would "be in at 9:30am." She also offered you a voicemail so that the supervisor could call you directly at a later timeWe have confirmed that your call was in fact transferred to the supervisor voicemail at the end of this call and not disconnected by this representativeYou also requested to have your Public Record information removed from our search resultsThe representative confirmed we do offer the option to remove your information through a self-service online toolShe continued that we do not accept opt out requests over the phoneWe found no instance during these two calls of a representatives "yelling and screaming" or using "horrible names." In contrast, we find that in your frustration with having to go online to manage your own Public Profile on PeopleFinders.com you had used several insults and vulgar language when dealing with the second representativeAll of the information on our website is from public record databasesEvery person aged and older can have a public recordThis information is collected on a County, City, State and federal level and can also come from reporting information during every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internetThere are thousands of ways this information gets reportedWe are not required to remove any information from our website; however, we offer the option to as a courtesyWe are not refusing to remove your informationWe will remove this information from being searched on our site once we receive your requestFor your convenience, below is a direct link to the opt out page.http://www.peoplefinders.com/manage/default.aspx In conclusion your account was closed per your online request on 12/27/2014, the charge of $is non-refundable per the Terms you agreed to and you are welcome to request a removal of your Public Profile on PeopleFinders.com by using the online form provided

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical dataThis allows us to provide information about most every person or business in the United StatesPublic records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cardsAlthough PeopleFinders provides public records, we do not create or modify them in any wayWe are only able to display the information provided in each record, so we cannot guarantee their accuracyNew public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the personNormally, per the Terms you agreed to, the charge would be non-refundableAs you stated we have refunded the fee for the report you orderedThis was as a one-time courtesy to youAllow 3-business days for the refund to post to your accountOur contact information, including address, is available to anyone onlineFor convenience, we have included the URL below.http://www.peoplefinders.com/contaOther information about our company is located at http://www.peoplefinders.com/aboutIf you have any other questions about our refund, the data we provide or other policies the Terms of Use you agreed to upon purchase can be found at http://www.peoplefinders.com/terms.aspx

We have reviewed our files and our records show that an order for a search was conducted by [redacted] on 12/17/at 9:37am on PeopleFinders.comThen, at 10:27am the same subject was searched on [redacted] , a separate but sister website of PeopleFinders.comAt that time, on both websites, [redacted] had a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($1.95)The membership option was affirmatively selected by [redacted] on 12/17/2014, on both websites through entirely separate checkout and registration processesThat membership provided a three day trial to try our servicesOur membership service provides unlimited searches and other features for a monthly feeThis is clearly and conspicuously disclosed on the initial order selection pageThe consumer is provided with an entire section outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they indicate to cancel their membership to avoid future chargesThe membership is mentioned no less than three times on two pages before the order is completeIf their intention was to run only one search, then they had in fact selected the wrong product.Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future chargesFor the period of their membership [redacted] was charged each monthDuring that time, our customer service was available to take their cancellation at any timeThey failed to contact us to cancel until a phone call to a representative two months after the membership had been activatedPer their request on 2/2/we agreed to refund the January membership fees of $as a courtesyThe remaining charges [redacted] is responsible for are the initial cost of $for the discounted reports plus trial memberships and the December membership fees ($each)In conclusion, [redacted] has received credit for one month of service for both websites totaling $as a courtesy, the account is closed and there will be no further automatic billing

We were unable to locate the charge you are referring to associated with the email or name provided. The account associated with this email has not had activity since 2009. Please send us the e-mail you used to create your other account at PeopleFinders.com.

I am rejecting this response because:This seriously appears to be a scamPeople Finder vs "people finders." The phone number and complaint was provided by American ExpressTherefore, this company appears to be into fraud, and should not be allowed to vitimize people

My complaint is resolvedPeoplefinders.com has issued a refund of $to my credit card + an "apology" of sortsThanks for Revdex.com's concern and assistanceI have learned to be a little smarter in regard to potential scammers

At the time of purchase you affirmatively selected to enroll into a day trial to our Membership through a full-page offer directly after checkoutYou had the option select yes or no to this post-transaction offerYou may cancel this membership trial at anytime via your account manager on the
website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee ($24.95) on the fourth dayWe have found that you have already contacted your bank or Credit Card Company and filed a disputeOften, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refundPlease allow time for your financial institution to review the charges for validityUsually this process will take a few billing cycles and they will notify you of the outcome via mailYou will now need to follow their policies and procedures regarding these charges

I am rejecting this response because: This is simply not true the dates are not correct I did not have the trial for four days

We have reviewed our files and found that an order for a search was placed by you on 4/2/at 7:58am PSTA product was selected by this user, account information was registered and the purchase was successfully completed. In addition to fully passing our verification process, on
4/4/we received emails from this same email address which state 'I purchased a report from your website.' As stated in our Terms of Use, we do not offer refunds for the product you ordered. The free courtesy search on your account currently will remain until it is used. There is no expiration dateYou may elect to have that free exchange search ran at any time. Just call our number and a representative will run your search for you

You were notified of the automatic billing in clear and concise standard text on each page of checkout. Our records show you were aware of the membership because you logged into your account and used it consistentlyThe usage of the membership over the period of four months indicates that you did not intend to cancel within the first monthYou are free to review the refund and other policies every customer must agree to in order to complete a purchase on PeopleFinders.com at http://www.peoplefinders.com/terms.aspx

Our records show you were refunded $per your request over the phone today (10/13/2014)

I am rejecting this response because: I don't need additional searches I need my money back