Peoplefinders.com

We are sorry that you did not receive the results you were hoping forWhen you order a report, our system searches through billions of public records and collects every piece of relevant informationPeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific resultPrior to purchase, the search preview states "report includes available information on..." As a one-time courtesy we will issue a refund for $This amount will be shown on your credit card statement within five business daysPlease review the Terms of Use you agreed to on PeopleFinders.com if you would like more information about refunds or other policies

At the time of purchase you chose to receive a discounted price ($19.95) for your Background Report in turn for signing up for a day trial to our Membership (attached Screenshot and 2)PeopleFinders.com does not offer a Background Report for $This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and value•Background Reports – Contains a wealth of information about most any individual in the United StatesWhen you order this report, our system searches through billions of records and retrieves every relevant piece of dataYou had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee ($29.95) on the fourth day.The charge of $is for PeopleFinders Rewards programThe PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our websiteThis extra service is presented to our customers through a full-page offer directly after checkout (attached Screenshot 3)Users may either accept or decline the offerPeopleFinders Rewards members also have access to- [redacted] Free self-background checks every month [redacted] Free family safety alerts show registered sex offenders in your neighborhoodWe did not receive notification that you wished to cancel this within your day trial period, therefore you were billed $on the eight day.Per your request over the phone on 3/14/your membership was cancelled and your account is closedThere will be no further automatic billingThe charges are non-refundable per the Terms you agreed to

We have reviewed our account and found that an order for a search was placed by you on 11/4/At that time you were given the option of choosing between three productsThese were labeled "Month of UNLIMITED Reports $19.95/mo ($Today)" "Months of UNLIMITED Reports $12.95/mo ($Today)" and "Months of UNLIMITED Reports $9.95/mo ($Today)." Our records show you selected the Month Membership for $per month and proceeded through checkoutYou were required to affirmatively check a box that states "I also understand that my card will be automatically billed monthly until I cancel." Therefore, you were billed $per monthYou failed to contact us to cancel for four monthsPer your request on 3/26/we cancelled the membershipThe representative then offered you a refund of the most current month at $as a courtesyYou declined the refund the representative had offered and ended the callDirectly after this call, you logged into the account online and closed it completely via the Account ManagerSince this would restrict your access to the membership, the system automatically granted a $refund for the most current month of membershipYou should have seen this refund reflect on your personal account in the next few business daysGiven that members have the ability to run unlimited searches and other features for a monthly fee, our Terms do not allow for refunds but simply allow users to cancel anytime to avoid further billingThere are no further courtesy refunds available on your accountIn conclusion, you have been granted one refund of $19.95, your account is closed and there will be no further automatic billing

I am rejecting this response because: I never agreed to prechecking the day trial that was hardly visible on the cent reportThat practice is highly deceptive marketing

Please note, this is a copy and paste of the company I have the complaint with from my credit card statementIt is the only information I have which clearly shows their phone number regardless of the name this company goes by.$12.55PEOPLEFINDERS.COM 00800-718-CA1415084400000Nov 2014Nov42014PEOPLEFINDERS.COM 00800-718-CA$ Updating Results Costco TrueEarnings Card - 51003TODAY15thDecemberGo To TodayDecember 2014SuMoTuWeThFrSa3012345678910111213141516171819202122232425262728293031123TODA...⇄ To TodayDecember 2014SuMoTuWeThFrSa3012345678910111213141516171819202122232425262728293031123Acti...⇄ to launch comment card

At the time of purchase on 1/31/instead of choosing the priced People Search Report at $you chose to receive a discounted price of $for signing up for a day trial to our MembershipThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterOur records show that per your request over the phone on 3/8/your Membership was cancelled, your account was closed and there will be no further automatic billing

Our Terms of Use is available through a link at the bottom of the websiteAdditionally, customers are required to check a box during checkout that states "Yes, I agree to the PeopleFinders offer terms, Privacy Policy, and Terms of Use." these are hyperlinked to the appropriate pages for reviewWe have included the URL belowhttp://www.peoplefinders.com/terms.aspx We are sorry that you did not receive the results you were hoping forWhen you order a report, our system searches through billions of public records and collects every piece of relevant informationPeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific resultPlease review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies

At the time of purchase you chose to receive a discounted price of $for a Comprehensive Background Check plus three day trial membershipBackground Checks are normally $but you received this discount ($19.95) because you signed up for a day free trial to our Membership The trial refers to the Membership onlyYou have days to cancel the trial which would have automatically charge you a monthly membership fee of $As stated during checkout and on your cancellation email confirmation, if you cancel within three days you will only be billed $for the trialYour original purchase is not affectedYou will not be billed $for the Membership because you cancelled within daysThe two charges on your account ($and 42.95) are non refundable per the Terms you agreed to

At the time of purchase on 3/25/you chose to receive a discounted price for signing up for a day trial to our MembershipThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterPer your written over the phone on 2/2/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership Please allow 2-business days for the refund to process back into your credit or debit cardThere are no further refunds available per the Terms you agreed to

At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a day trial to our MembershipIf your intention was to run one search only, you should choose the $regular priced report directly belowAs advertised, the $product is a report + trial for unlimited searchesThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee ($24.95) on the fourth dayOn 3/6/we received a notification from your credit card company that your card information had been compromisedThe alert stated you did not make any purchase on our websiteTherefore, we refunded the $charge you are referring to

I am rejecting this response because: There is no such clear choice on their website The idea that anyone using their service for the first time would actually need a continuing service is ludicrous Therefore the only way then can get people to sign up for a monthly service that no one needs is to trick people Additional evidence is all over the internet in the form of the exact same complaint that I am making Just look up people finders on [redacted] and you will see endless complaints

At the time of purchase on 7/10/you chose to receive a discounted price for signing up for a day trial to our MembershipYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter You were billed the monthly membership fee of $on July 15th, August 15th and September 15thPer your first request to our Customer Care department on 9/17/we closed your account and granted one refund of $24.95, as a courtesyThe refunded amount was for the most current month of membership (September 15th) You have stated over the phone and on this complaint that you have already contacted your bank or Credit Card Company and filed a disputeOften, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you any additional refunds In conclusion, we have issued one refund of $your account is closed and there will be no further automatic billingIf you have any questions regarding your [redacted] statements you will need to contact them directly

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical dataThis allows us to provide information about most every person or business in the United StatesPublic records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cardsAlthough PeopleFinders provides public records, we do not create or modify them in any wayWe are only able to display the information provided in each record, so we cannot guarantee their accuracyThe information is not guaranteedNew public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the personAgain the charge is non-refundable per the Terms you agreed to

I am rejecting this response because:I purchased a $people search report As I continued to complete my purchase, you assert that I accepted your offer for a three day trial membership The evidence you provided was a screenshot of your businesses webpage, that appears to indicate that users are forced to decline this "offer" in order to access their already purchased record I see no other evidence that I selected this offer.I received one receipt, via email, from your business dated July 24, Please find attached I received no emails regarding a "three day trial membership" nor emails detailing monthly billing; I was billed for over a period of months and received no receipts or further emails from your business until I contacted your business on 1/9/ It is my contention that your business attempts to deceive people into accepting your "offer" of automatic billing I further contend that your business does not provide further documentation in the attempt to conceal this deceptive billing.As you stated in your reply to my original complaint, your business has returned approximately $99.80, of the total $ billed It is my belief that a business does not return money earned in good faith It is my belief that your business has a policy of automatically billing customers without authorization and returning portions of moneys billed upon receipt of complaints Nevertheless, I see no evidence, either a real or electronic signature, that I agreed to your business's offer I demand all moneys automatically billed by your company, the remaining $49.80, to be returned I agree that I authorized a single purchase of $

I am rejecting this response because:I do not have any paper work etc.I did a one time request a long time agoI am not the first person this scam has adversely affected.The only information I have is the company phone number on my credit card statement which is the same as the one listed for this company

I am rejecting this response because: Revdex.com, please go onto their site and try it yourself to experience it I still reject their communications as what peoplefinders is saying is deceptive and untrue I canceled my subscription but did not turn off auto renew They said cancel in days Their site is misleading at best You need to try it yourself to understand it and understand that what they are saying and how it is presented on their website is not good business and deceptive Also, please note, I am now receiving spam at the email website that I gave peoplefinders when I registered with them that I have never received before Can you please have peoplefinders respond to this, why this is happening and how to turn it off? Thank you

At the time of purchase on 3/19/you chose to receive a discounted price for signing up for a day trial to our MembershipThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe reviewed the phone call you are refferring to on 3/19/and found that you had questions for the representative about our membership coverageThere was no request from you to cancel the trial membershipThe representative even confirmed that the automatic renewal was on and that we were available to cancel this memberhip at any time upon your requestThe day trial has ended; therefore, you were charged the membership fee on the fourth dayPer several demanding calls on 3/27/we canceled your membershipYou have stated on this complaint that you have already contacted your bank or Credit Card Company and filed a disputeOften, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refundPlease allow time for your financial institution to review the charges for validityUsually this process will take a few billing cycles and they will notify you of the outcome via mailYou will now need to follow their policies and procedures regarding these charges

I am rejecting this response because: Dear ***, It is not enough that People Finders restored to me the money they stole from me Their entire way of doing buisness with small print white man bt is unethicalThe rich pks steal, then hide behind their underpaid clerks who have to deal with customers' angerThe customer service girls were actually quite terrible in their own wayYou should reach the cowardly white pks who are profitting from their crappy buisness tactics What about all of my brothers and sisters who pay $for a phone number - which in itself is expensive! - and then are charged $each month for nothing!? That's a very dirty, nasty, slimy way of doing buisnessOf course, they will continue they have no morals You'd be saving a lot of people a lot of trouble if you would not allow such shabby treatment of customers! Thank you, Sincerely, [redacted]

At the time of purchase on 8/8/2014, this customer had a choice to accept a special discounted price available with a monthly membership ($19.95) or the full price for the search without membership ($39.95). The membership option provides a three day trial to try our services. Our membership... service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. On the next payment information page, the consumer is provided with an entire section directly below the total outlining the terms of the membership. This again clearly and conspicuously states that after the initial trial, unless the consumer cancels the service, it will continue monthly and the card they provided will be charged. This will continue until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete. Our records show this customer affirmatively selected to enroll on 8/8/2014. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership this customer was charged each month. During that time, our customer service is available to take the cancellation at any time. Per his online request on 11/6/2014, three months after the membership was initiated, we closed the account and issued a refund for the most current month of service at $29.95 as a one-time courtesy. There are no further refunds available.

I am rejecting this response because: I canceled that account within the days, It made me call in and I couldn't do it online, and when I called in FebI ask if there were any other accounts and told I did notI have called several time and even ask to speak to a supervisor and there has not been any responseThis company seems to lose calls and cancelations, I think if they were to look at the account they would see it was not used but the one time, it did not give me the information I needed, I contacted them and they still keep billingI want my money back from all the bills