Peoplefinders.com

I am rejecting this response because: I don't want a month of access to wrong and outdated information. Especially, since I did my own search and found the information without their services. If I could locate the information then with their database should have been able too.

Our website stats our coverage of divorce records. No refund will be issued. We have already offered another free search.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, assuming they provide me with the additional services that they assured would be available in their response. I do believe that the way their site is set up with cause others to have the same experience that I did.  It is very misleading.

The customer purchased a trial membership on 03/13/16. There is no record of cancelation by email, online or by phone prior to 03/30/16. No refund will be issued

This information is contained in public record data bases. We do not enter in any information, we only show what is already provided in public record. We have started the opt out process for this person. Please allow 10 days for the request to be completed. It will be completed in the order the opt...

out was received.

At the time of purchase you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that...

you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee of $24.95 on the fourth day, and for every month thereafter. The charge of $24.99 is for PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. You stated that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

I am rejecting this response because:  THEY PROMISED MY ACCOUNT WOULD NOT BE CHARGED!!  SEE BELOW A COPY OF THIER EMAIL SENT TO MY EMAIL:  Reverse Phone Report for [redacted] PEOPLEFINDERS.COMPEOPLE SEARCHREVERSE PHONE LOOKUPCRIMINAL RECORDS Hello, [redacted]. You requested: [redacted] We performed additional searches to locate the information you requested for [redacted] Jun 9 PeopleFindersPEOPLEFINDERS.COMPEOPLE SEARCHREVERSE PHONE LOOKUPCRIMINAL RECORDS Hello, [redacted]. You requested: [redacted] We performed additional searches to locate the information you requested for [redacted]. We are sorry, but we were unable to find any records. Since we were unable to locate this record, you were not charged for this Reverse Phone Report. Another Way to Find PeopleRecords that go back up to 40 years! Try our People Search Membership, which allows you to obtain available phone and address information for anyone you search on. You'll receive unlimited searches for the duration of your membership!

on 10/07/16 the customer went to our website and selected to purchase a background report for $9.95. They then clicked to accept a $19.95 Membership that was offered to them during the check out process. However, the transactions failed. They were not charged. They then emailed us for assistance 3...

times, all 3 times they were notified that they were not billed the transactions had all failed. Please allow up to 7 business days for the pending transactions to drop. How long it will take for the pending charges to drop is up to their bank, on our end the transactions ever went through we did not receive any funds that need to be refunded.

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

The customer purchased the report and $24.99 membership on 06/20/2014. Refunds have already been issued for $24.95 X 4. No further refunds will be issued. Per our Terms of Use the customer was responsible to cancel the membership ,which was canceled until 04/13/2016.

We have canceled the membership, there will be no further renewals. Per the Terms of Use there are no refunds on our products.

Our records show the account was created on 2/15/2015. An order for a search was placed, registration information was provided including the billing information and the checkout was completed. At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3...

day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. We have reviewed your account and found that you successfully logged in and closed it entirely on 5/24/2015. The most recent membership fee of $24.95 was refunded because you would not longer have access to the services. The previous months are non-refundable per the Terms you agreed to. Upon reviewing the phone call you are referring to we found that this was explained and you were offered a supervisor's voicemail in order to receive a call back as they were currently unavailable. You declined to leave a voicemail. In conclusion, you will receive one refund of $24.95 as a courtesy, your account is closed and there will be no further automatic billing.

I am rejecting this response because: The terms weren't clearly explained at the beginning. The report has many errors and why am I paying for an incorrect report?

We cannot locate an account using the email address provided. Did the customer run a people search on our website? Could there have been a different email address used at the time of purchase?

We apologize for the...

confusion. They did not call, they contacted, support on 2/15/16 in the form of an email in which we have record of. We replied to them stating we have canceled their membership and refunded them the $24.95 that same day. On the same day the customer both emailed us in regards to the membership, we replied back saying we refunded and they also logged in and canceled their membership themselves.

We have reviewed our files and our records show that an order for a search was conducted by this customer on 7/5/2015. At that time they had a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($3.95). The...

membership option was affirmatively selected by them on 7/5/2015. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire section, directly below the total, outlining the terms of the membership. This clearly and conspicuously states that after the initial trial, unless the consumer cancels the service it will continue monthly and the card they provided will be charged until they indicate to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. If their intention was not to sign up for membership then they in fact selected the wrong product. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of their membership our customer service was available to take the cancellation at any time. They failed to contact us to cancel until a phone call to a representative on 7/13/2015, eight days after the three day trial into the membership was initiated. The charge of $24.95 is non-refundable per the Terms this customer agreed to upon purchase. In conclusion, this customer is responsible for the initial trial cost of $0.95 and one membership fee of $24.95, the account is closed and there will be no further automatic billing.

I am rejecting this response because: i mi only ran those reports which were of my family to see if any of the...

info was right  it was not correct  how do you mention me running reports but fail to mention that they were family members and my husband   I want a refund or I will have no issue taking you guys to court since my cousin is a lawyer   I did not get what I paid for and your information is wrong

The website clearly states that the trial is $7.95 and $2.95 when canceling. Per Our Terms of Use, no refund will be issued

The system logs do not show the customer logging into their account and canceling a membership. We also do not have a record of them calling or emailing us for assistance. We show a charge of $24.95 on 11/26/16. We went ahead and canceled the membership and issued them a refund of $24.95. There will...

be no further billings.

The membership is available and the account is open to use our services.