Peoplefinders.com

I am rejecting this response because:your website is set up to confuse consumers on what they are choosing to pay or not pay.

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. The information is not guaranteed. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. Again the charge is non-refundable per the Terms you agreed to.

As stated on the description of the Background Report + Trial product you selected , if cancelled within three days you will be billed $2.95 for the trial. If the trial is allowed to renew it would have renewed at $29.95 per month for the membership. Your original purchase of $19.95 is not affected by cancelling the trial. We received your cancellation over the phone on 8/14/2015, within the three day trial period, therefore you were billed $2.95 for the trial on the fourth day. Again, the cancellation does not negate your initial purchase of $19.95 for the Background Report. As a one-time courtesy, the $2.95 fee was waved per your request over the phone on 8/14/2015. Please allow 3-5 business days for this to process back to your credit card. We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

I am rejecting this response because: they failed to refund all of my money and they continue to use an illegal method to charge credit cards.  I indicated to them that I would be writing a letter to the State of California alleging non-compliance with California's auto-renewal law, among other laws.  I appreciate the efforts of the Revdex.com; you all are terrific, but this is really not about $100.  This is about a company who lures internet traffic to its website (I never typed in Peoplefinders.com) and engages in practices prohibited by the State of California to hook unsuspecting users into use their services once and then charge them each month until the customer "catches" it.  The customer calls the company's "800" number to get an explanation of the charge and then they refuse to cancel the accounts.They are correct about the initial $9 charge.  I misremembered.  It also does not matter.  I agreed to the initial charges on my credit card in August!  I did not remember the specific amounts, but I am not contesting that transaction.Either way, you do not need to worry about it.  I will bring it to the attention of the State.  This company is very slippery and I understand Forbes recognized them as being very profitable.  No one should profit from an internet version of the bait and switch.

We have closed your account entirely and have refunded the $24.99 November Membership fee. Please allow 2 to 5 business days for this additional refund to appear on your statement. Understand that you will no longer be eligible for any further exceptions to the Terms you agree to on PeopleFinders.com.

We have started the process to have this information removed, please allow 5-10 business days for the opt out to be completed.

There was no cancelation until the customer contacted us for the first time on 07/28/16. Per our Terms of Use no refunds will be issued

We have reviewed your account and found that on 7/20/2015 instead of purchasing a single Background Report at $39.95 you chose to receive a Background Report at a discounted price of $19.95. The reason this product is discounted is because it comes with a three day trial membership. As stated,...

if cancelled within three days you will be billed $2.95 for the trial. If the trial is allowed to renew it would have renewed at $29.95 per month for the membership. Your original purchase of $19.95 is not affected. We received your cancellation over the phone on 7/20/2015, within the three day trial period, therefore you were billed $2.95 for the trial on the fourth day. Again, the cancellation does not negate your initial purchase of $19.95 for the Background Report.

I am rejecting this response because:Thank you for refunding me $24.95  I appreciate that.  However, you took me for $12.45 through Classmares.com.  I thought I had Xed out of it before a final acceptance, but that was not the case.  In fact, I did not even use it because I did...

not know I had it.  Please refund that amount, also.  Thank you.

I am rejecting this response because: No apology, not a correct refund. Your business is running a scam and you know it.

Directly after your checkout on 7/20/2015, you were presented with a full-page offer for a three day trial to our membership. Our records show you affirmatively selected to sign up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your...

account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your request here, and as a onetime courtesy, we will grant one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

PeopleFinders.com is a self-service website. Nothing is pre-selected or pre-checked. At the time of purchase you had the option to choose a regular priced Reverse Phone Report for $9.95 or the same product at a discounted price of $0.95 with a Trial Membership. Our records show the membership option...

was affirmitively selected by you on 11/27/2014. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your this complaint and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card. The remaining membership fee is non-refundable per the Terms you agreed to.

Our records show the customer called in on 11/23/15 to cancel the renewal of their membership. We have no record of the customer calling in or canceling their membership before that date. However, we have refunded the customer three charges of $19.95 today.

The trial is not free. Per our Terms of Use, no refund will be issued

I am rejecting this response because:  I in fact did cancel.  Per the bank, the charges fraudulently started up after a period of some months of not being charged.  The rude person I spoke with asked for a confirmation number.  even after I cancelled a second time I did not receive a confirmation number.  Ipso facto, this company sets the customer up for theft.  this "business" needs to be shut down due to unethical and fraudulent practices as well as theft.

The customer was shown what product they would be purchasing before their card was billed. They had selected to order a full background report on [redacted]. That product is $19.95. Because the service was rendered, there will be no refund.

The customer received a complete report. Public records vary and not all states release marriage and divorce information. Per our Terms of Use there is no guarantee on report results and no refund will be issued.

I am rejecting this response because:I do not have any paper work etc.I did a one time request a long time ago. I am not the first person this scam has adversely affected.The only information I have is the company phone number on my credit card statement  which is the same as the one listed for this company.

I am rejecting this response because:I have a right to courtesy and respect from any person and at any time. I also have a right to inquire about charges, data collected about myself, as well as privacy and no corporation or otherwise has permission to infringe upon that.  America still has laws that corporations must abide by.  Nor should I be forced to "self serve" removing my information from a site regardless of how the information was collected.I am not the only person who has had bad experiences with peoplefinders.com. I also was not transferred to any voicemail as the agent blocked my number therefore preventing the call from continuing. Of course I would expect people finders to lie. Moreover, that lack of professionalism and service in itself is proof of the poor reputation that this company has.Peoplefinders is NOT a public utility and therefore is also required to maintain proper policies about privacy. Many lawsuits have been filed against companies such as this due to the misuse of people's names and addresses as well as credit card information. Liabilities do lie with businesses who dispense information for profit as you do not know what the motive or intentions are for the consumer of said information. There is never an excuse for a representative to be rude or bossy when dealing with a customers concerns.

We have reviewed your account and found that on 7/30/2015 instead of purchasing a single People Search Report at $1.95 you chose to recieve a People Search Report at a discounted price of $0.95. The reason this product is discounted is because it comes with a three day trial...

membership. If cancelled within three days you will be billed $2.95 for the trial. If the trial is allowed to renew it would have renewed at $24.95 per month for the membership. We received your cancellation over the phone on 7/30/2015, within the three day trial period, therefore you were billed $2.95 for the trial on the fourth day. The cancellation does not negate your initial purchase of $0.95 for the People Search Report. We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.