Peoplefinders.com

I am rejecting this response because:  I am a senior citizen... I sometimes forget...I am appalled by the way this site provides info...I demand a complete refund...I should have just used the white pages...

Per our Terms of Use the customer is not entitled to a refund. As a courtesy we are offering 3 refunds for $24.95 each. No other refunds will be issued

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about...

the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your initial request over the phone on 6/5/2015 the automatic renewal of your membership was cancelled. We have found that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

At the time of purchase you had the choice between a normal priced report at $1.95 and the same product at a discounted price. Our records show you chose to receive the discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive...

an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of anyaddress•Social Profile Searches – See updates on all of your friend’s social profilesin one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the currentowner and  valueYou were clearly and concisely notified about the trial membership and automatic renewal that comes with this discounted product on each page of checkout. As stated, you had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. In fact, we have no record of any direct contact from you regarding this account. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. We have cancelled the automatic renewal of your membership per this complaint. You have stated that you already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

We did not find an account using the information you supplied. PeopleFinders.com is a self-service website where users must select a product and proceed through checkout online. Nothing is pre-selected or pre-checked. Please provide the e-mail you used to create your account at...

PeopleFinders.com or contact us directly by calling our Customer Care department. They can also locate accounts by partial card number over the phone.

At the time of purchase on 1/25/2015 you affirmatively selected to enroll in a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the...

owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your request on 5/15/2015 we cancelled the automatic renewal of your membership.Given that members have access to unlimited searching and other features for a monthly fee, our Terms do not allow for refunds but simply allow users to cancel any time to avoid further billing. As we have already made a one-time exception and refunded a membership fee on this account in 2014 this time the charges are non-refundable.

As our Terms of Use state the information on our website is aggregated data from Public Record. Because it is public record, this information not 100% guaranteed. We are not able to provide the requester with the source of information other than public record.The requester can opt out of our...

website, but we cannot edit any information or provide an exact source.

I am rejecting this response because:The statement that they "clearly and conspicuously" relate that my credit card will be billed until I cancel is a load of horse crap. If  it was there it was not clear apparent that I was signing up for anything more than the limit three months that I thought I was. I cannot recreate the sign up page as an attachment to prove this but they are relying on this deception to bill people for services that are NOT clear and conspicuous. Even if I don't get my money back, they should be reported to the attorney general for deceptive business practices.

Received your letter dated February 5, 2016 pertaining to People Finders. First of all, I believe the employee of the company thought they could get away with charging $14.98 +$0.47 & $0.48. As you can see, attached copy shoes I believed to accepting card purchase of $0.50 which was requested.  The other charges were unknown to me, as I stated previously, in my complaint. So, why would someone do this? A misunderstanding? No.  And, make a note that I never received any report. Reason I caught this.  Let’s say, perhaps, People Finders learned they cannot cheat an educated Consumer.  I wish to close this complaint, as satisfactory. If you desire additional information please let me know. I will also advise the other services in receipt of ‘complaint letter’ that this case is closed. Thank you for your service. Cordially yours,[redacted]

Please provide the email address that account was opened under to assist us in locating this account.

The website states clearly the two options that we have for the product. The customer states in their complaint that they in fact chose the $0.95 that comes with a trial and that they were to cancel within 3 days. As the Terms of Use state the membership is not refundable, however we did cancel any...

further billings. We provide public record data, we state that the information may not be 100% accurate and it is provided As-Is. We do not give refunds for the data.

We apologize for the negative experience the caller says they had. We will remove their information. Please provide us with the direct URL that shows the results you want removed. Also the exact way you typed in your search. We ran a search using your name and came up with 80 different matches....

Please help us pin point which one you are so that we remove the correct information.

I am rejecting this response because: My original purchase was for a 6 month membership at $4.95 per month for a total of $29.97; however, I was charged $59.70.  The limited time offer for a 1 month membership was $9.95 per month as opposed to the regular price of $19.95 per month, which was shown on the original paperwork I submitted with my complaint.  Peoplefinders.com is refunding me on $19.75 and saying that I am responsible for the remaining $39.95, which they claim is the cost of a one time comprehensive search.  I have cancelled my 6 month membership; however, still had unlimited usage for 1 month.  I appreciate the refund of $19.75; however, do not feel like I should be responsible for the remaining $39.95.  I would be willing to pay for the 1 month unlimited membership for the cost of $19.95, per the paperwork I originally sent with my complaint.  Since $19.75 has already been refunded, I would request that the remaining $20.00 be refunded as well.

our data is derived from Public Records. We do continually update our data bases. However, the reason why our Terms of Use state that the data cannot be guaranteed is because it depends on the person themselves reporting it in one matter or another to public record. The fee we charge is not for the...

accuracy of the data , but to conduct the search  in our data base. Per our Terms of Use the product is not refundable.

I am rejecting this response because: It wasn’t an extensive report it had only her addresses and phone numbers. For personal reasons, I needed her criminal records, which the company said it had! When the website says searching it said...

criminal report available. I want my refund for 9.95! It’s the principle, not the amount of money. I paid for absolutely nothing. I should have just took 10 dollars and ripped it up and threw it away. I expect my refund in full from this HORRIBLE company that lies to rip people off. Just imagine how many people pay them to get info they never receive. This is a scam and I’ll take it to the FTC if I’m not provided a refund.

At the time of purchase on 10/29/2014 you affirmatively selected to enroll to a three day trial to our services through a full-page offer directly after checkout. This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone,...

anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day. Per your request over the phone on 11/3/2014 your membership was cancelled. As a onetime courtesy, today we will grant one refund of $24.95.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

I am rejecting this response because: People Finders' response repeated what I said, that I had not accepted their representative's offer of credit for the most recent month. If I had done that it would have rendered any further complaint null and void. As I go back to their website and repeat the steps I took to purchase a report on a single person, I still see that the wording of the monthly service and charges is in very small, faded print. My argument is that it is intentionally misleading for some people. Unfortunately I was one of those people, roped into a monthly service when all I wanted to do was purchase one report. I sincerely thought I was buying one report for $19.95. While I thank People Finder's for refunding me the most recent month, I would like to request 1 month additional refund based on their misleading display of policies.

We have reviewed our files and found a ticket with our IT department to remove this listing. We apologize for any delay they are working to resolve this issue and suppress your records from appearing in this directory. Thank you for informing us the listing still appears and please allow at least...

one more business day for the changes to reflect online.

I am rejecting this response because: on peoplefinders.com home page there is no mention of refund or that a refund is not available.   I thank you for the $2.95 refund but I would like a total refund just like any other company in this country would do if a costumer was unhappy with there purchase.

Hello, we are unable to pull up your account using the email address on this message. Did you use a different email address when you made your purchase on our website?