Peoplefinders.com

Review: I was trying to remove my personal information from web site using site's opt-out feature [redacted]. I sent request multiple times and the information still exists on their site (url [redacted]Desired Settlement: They should process opt out request ASAP.

Business

Response:

Hello, we received your request. Please allow 10 business days to complete the removal of your information.

Business

Response:

Hello, we received your request. Please allow 10 business days to complete the removal of your information.

Consumer

Response:

I am rejecting this response because: Business has not actied upon request. Information is still available on their site. I will wait for 10 days as indicated by them, then verify before closure

Consumer

Response:

I am rejecting this response because: Business has not actied upon request. Information is still available on their site. I will wait for 10 days as indicated by them, then verify before closure

Review: According to their website, they will provide detailed information about a person, including addresses, using reverse lookup based on phone numbers, including cell phones. As their site claims:

"Reverse Phone results are instant and up-to-date!

Identify unknown phone numbers – data is continuously updated!

Anytime, anywhere access from your mobile device, tablet or computer.

All reports and memberships include non-published, unlisted and cell phones."

When they produce outdated, useless information, suddenly the "up-to-date" assertion is off the table. You have no option to change the rules, however, so they keep your money. They are so committed to extreme unethical policies they will spend more money fighting with you than it would cost to simply refund the money.

At this point, I expect either "up-to-date" information or a refund.Desired Settlement: Just refund the $3.95 to my card.

Business

Response:

our data is derived from Public Records. We do continually update our data bases. However, the reason why our Terms of Use state that the data cannot be guaranteed is because it depends on the person themselves reporting it in one matter or another to public record. The fee we charge is not for the accuracy of the data , but to conduct the search in our data base. Per our Terms of Use the product is not refundable.

This company is a rip-off. They were supposed to report public records on the person for whom I submitted a search. I know that there have been two divorces for this person. However, not one was reported.

Customer service reps at People Finders are very well-versed on what to say about the unexpected charges...probably because they talk with so many unhappy people about the way they do their business. Terrible service, very stand-offish...telling me what "I signed up for". I didn't sign up for any monthly service after paying my $.95 one time charge. They can see that by the fact that I never made any more searches after my initial inquiry. Boo!

Review: I used their on line service once as advertised for 0.95 cents. They charged me $24.95 3 days later saying I had agreed to this payment

This is a bait and switch company. They lure you in saying that they will only charge a one time fee of 0.95 to do a one time retrieval of information. Somewhere in the very fine print they say that you will be charged $24.95 per month if you do not call and cancel the service within 3 days. All other companies have a 30 day trial period, giving you time to see the amount charged on your visa, giving you time to cancel. I called my visa card company and asked them to dispute the transaction. They were very helpful, but said that this company is very dishonest with their advertising and is dependent on people not realizing that they are going to be charged the $24.95. Desired Settlement: I want a refund of $24.95 in full. I used their service only once and only agreed to pay the 0.95 cents. I would have NEVER used their service if I would have known about the $24.95 charge.

Business

Response:

Initial Business Response

At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of:

*People Searches - Get the facts you need to find anyone, anywhere

*Email Searches - Obtain email addresses, or learn about the owner of any address

*Social Profile Searches - See updates on all of your friend's social profiles in one spot

*Marriage Searches - Find out if a man or woman has ever been married

*Divorce Searches - Check the divorce status of any man or woman

*Property Searches - Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter.

Per your written request and as a onetime courtesy, we will grant the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Your membership is also cancelled.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

Review: I used this service to try and find out who was calling me. When the search came up with a [redacted] as the person with an address I did not recognize either. I then called the number and it was [redacted] at ###-###-####. I called to have the $9.95 charge reversed since it was incorrect information I had paid for. I was told a reversal would not be granted since a valid name and address had come up even though it was incorrect. Thank you,[redacted]Desired Settlement: Reverse the $9.95 charge.

Business

Response:

We are sorry that you did not

receive the results you were hoping for. When you order a report, our system

searches through billions of public records and collects every piece of

relevant information. PeopleFinders pays for access to this data, so the charge

is for us to conduct a search on your behalf, not to return a specific result.

We are unable to provide a refund, but we will be happy to offer you a free

search to help you find the facts you need. The free courtesy search will

remain on your account until it is used. You may elect to have that free

exchange search ran at any time. Just call our number below and a

representative will run your search for you. Please review the Terms of Use on

PeopleFinders.com if you would like more information about refunds or other

policies.

Business

Response:

PeopleFinders pays for access to

the data on your report, so the charge is for us to conduct a search on your

behalf, not to return a specific result. PeopleFinders is not a Consumer

Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA)

because the information is subject to availability and is not guaranteed. As

stated in our Terms of Use, we do not offer refunds for the product you ordered.

Consumer

Response:

I am rejecting this response because: Their service is not reliable and you don't get what you pay for. Please end this process with a note that I am a dissatisfied customer.

Review: The business entity (PeopleFinders.com) has been found in violation of privacy rights. The company has published my personal information on their web site without my consent. I have never been in any relationships or affiliation with the above company, and never authorized publishing my personal data on PeopleFinders.com.I contacted the company on multiple occasions to request the removal of my personal data from their web site. They have refused to comply. Instead, the company referred me to the automated process, which did not remove the personal data. They do not respond to my further attempts to delete my personal information from their database.Desired Settlement: The company must remove the following information (including any other personal information they keep about me and all members of my household) with the immediate effect:[redacted]

Business

Response:

We apologize for any inconvenience. We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I used the one time service and did not sign for a renewal. The renewal is a scam.

I did not agree to a renewal service. This is a scam that I discovered when reviewing my credit card. Desired Settlement: I require a refund for the unauthorized billing to my credit card for the transaction date 7/23/13 and any subsequent billings.

Business

Response:

Business' Initial Response

We have reviewed our files and our records show that an order for a search was conducted by [redacted] on 1/18/2013. At that time [redacted] had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by Mr. [redacted] on 1/18/2013. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership Mr. [redacted] was charged each month. During that time, our customer service was available to take her cancellation at any time. He failed to contact us to cancel until an email on 8/26/2013 eight months after the membership had been activated. We had agreed and notified Mr. Platner via email we will refund one charge of $24.95 as a onetime courtesy. In conclusion, [redacted] has received credit for one months of service totaling $24.95, his account is closed and there will be no further automatic billing.

2nd paragraph correction:

For the period of his membership Mr. [redacted] was charged each month. During that time, our customer service was available to take his cancellation at any time.

Business' Final Response

2nd paragraph correction:

For the period of his membership Mr. [redacted] was charged each month. During that time, our customer service was available to take his cancellation at any time.

Review: I was trying to do a background check. Because of the difficulty I contacted the company by phone. They walked my through the process. I stated tha

Because of the difficulty I was having trying to do a background check I contacted the company by phone. They walked my through the process. I stated that I wanted to do a single check and I was under the impression that for this service I would get information on previous marriages, divorces and criminal activity etc. I got nothing for my money. Then I find out that I'm being charged $144 for nothing. I'm an old guy (77). And I called for help. I got help all right. I was told basically that they didn't really promise this information. Great! Please help. I have very little income and that charge will really hurt. Thank you in advance, [redacted]Desired Settlement: I just think that I should be refunded the $144.

Business

Response:

Initial Business Response

We have reviewed your membership usage and will issue a refund for $144.00 as a one-time courtesy. This amount will be shown on your credit card statement within five business days. Please keep in mind that charges are normally non-refundable per our terms of use which you agreed to online.

Review: In October of 2112, I was looking for a long lost friend, and tried to use peoplefinder. They had no real information. Within an hour of first joining, I called the number on the webpage. The customer representative was very nice and said he would cancel the account. I just realized I was being charged for not one, but two accounts that I had been told were closed. The customer service department is the worst I have experienced, anywhere. The so called manager, [redacted] (who refused to give me her full name) tried to connect me with her supervisor, and hung up on me. This is the worst company I have ever dealt with! No one at the customer service department were downright rude! [redacted] ? told me the supervisor was [redacted], but when I finally got to her answering machine, the name is [redacted]. Don't they know the name of their boss? No one would give me any main office numbers to call, saying Ms. [redacted] was the entire ownership team. This is a bad company for any consumer to do business with and I hope that my going through the The Revdex.com will save another consumer from being cheated. Sincerely, [redacted]Desired Settlement: Refund to the original date I both joined and cancelled, total refund for the second account, which I knew nothing about, and a letter of apology for having spent time on the phone getting lied to by the worst customer services team I have ever experienced, and a second apology, in writing, from the main culprit, [redacted]). I want to help others by letting them read this story and hopefully save themselves from being taken in by these shysters.

Business

Response:

Peoplefinders.com, like every other company, has policies and procedures that we follow. Given that members can run unlimited searches and other services for a monthly fee our Terms do not allow for any refunds. We simply allow members to cancel any tim via email, phone or their online account manager to avoid future billing. Our records show an order for a search was placed by you on 10/4/2012. You affirmatively selected to enroll in a three day trial membership. We did not receive a cancellation for your membership. You failed to contact us about the monthly membership fees for almost two years. On 6/16/2014 we received our first contact from you over the phone, twenty months after the membership had been initiated. You called multiple times within an hour and spoke to many representatives. Each representative you spoke with, including a supervisor [redacted], attempted to advise you on the charges and that the reason the membership continued to renew was we did not receive your cancellation for whatever reason. Since we do not have record of a previous cancellation we asked that you provide your record of cancellation. Both the name of the representative you spoke with back in 2012 or the automatic confirmation email you would have received upon cancellation would have been acceptable. You declined to provide this. Regardless, as a courtesy we agreed to refund the most recent membership fees of $24.95 and $24.99 and close your account per your only request on that day 6/16/2014. We informed you the remaining twenty months of membership fees are your responsibility. There are no further refunds available to you.

We have reviewed all of the calls you made to our Customer Care department and found that you may have had difficulty because several representatives felt personally disrespected in their dealings with you. In a few instances they were even forced to end the phone conversation prematurely. Nevertheless, we apologize for any inconvenience during your contact with Customer Care. We also found that the supervisor [redacted] gave you her ID number. We feel this is sufficient identifying information and giving out a last name is up to the personal judgment of the representative taking the call. The only reason you were given a last name for [redacted] is because you demanded the name of an Officer to which you may serve legal papers. It is common for a woman to have both a maiden and married name.

You are welcome to do whatever you feel is appropriate regarding the remaining membership fees but again, they are non refundable per the PeopleFinders.com Terms of Use you agreed to. In conclusion, as a courtesy we have granted refunds totaling $49.94, your account is closed and there will be no further automatic billing.

Review: On April 2, 2014, I was charged two (2) fees; one of $0.98 and one of $0.97 to my credit card. I don't recall ever finding anything on the website and would like to be refunded these two (2) amounts.Desired Settlement: All I want is $1.95 ($0.98 + $0.97) put back on my credit card and I will be satisfied. Thank you.

Business

Response:

We have reviewed our files and found that an order for a search was placed by you on 4/2/2014 at 7:58am PST. A product was selected by this user, account information was registered and the purchase was successfully completed. In addition to fully passing our verification process, on 4/4/2014 we received emails from this same email address which state 'I purchased a report from your website.' As stated in our Terms of Use, we do not offer refunds for the product you ordered. The free courtesy search on your account currently will remain until it is used. There is no expiration date. You may elect to have that free exchange search ran at any time. Just call our number and a representative will run your search for you.

Review: I recently signed up for a trial membership for $2.95 and was given 3 days to cancel before I would be charged $24.95/monthly. I called the customer support number requesting my trial to be cancelled within the three days given. People Finders Tech Support would not allow me to simply cancel my membership over the phone. Tech Support requested I download a program (which I did) so he could access my computer with his mouse in order to cancel my account. This made me very uncomfortable as I use my computer for work. I asked him to simply cancel my account via phone and he started to give me the run around and get really short with me. At this point I shut my computer off as I saw his mouse running my computer and opening code that showed programs and websites I've used. I let him know he was making me very uncomfortable and asked to speak to his Supervisor. I asked the Supervisor to simply cancel my account via phone. The Supervisor refused to help me further without accessing my computer and told me to have a good day. Hung up.Desired Settlement: I want my membership canceled without them accessing my computer.

Business

Response:

Our records show your [redacted] trial membership was started on 10/19/2015 and successfully cancelled via email on 10/21/2015, within the three day trial. We are concerned because the interaction you are describing was not with PeopleFinders.com. Our phone number is [redacted]. Please compare that number to the one you called. We do accept cancellations online, via email and over the phone. We want to stress that we will never remote-connect to a customer's computer.

Review: I purchased a one month membership to the business and I am not satisfied with the quality of the service. It was my experience that it steers you to another service and wants membership to that also. I would like to cancel my membership and I would like a full refund of around $20.00.Desired Settlement: full refund

Business

Response:

The customer emailed us for a refund. We communicated that per the Terms of Use there would be no refund. The reason being is on our website we state that the information we hold is Public Record. It is not guaranteed to be 100% accurate as it is self- reported public information. We do not guarantee the results, we simply charge a membership fee to access the public record data base.

Consumer

Response:

I am rejecting this response because: I do not care there sales pitch does not say what they are saying now. there website also steers people to pay for another service that is not necessarily factual either very misleading my next step would be the state attorney general complaint department...thank you Revdex.com

Review: I had a lengthy conversation with a comstumer service rep regarding the service I signed up for the exact day that I received the service. In our conversation I realized that I did not want the service I signed up for and I was told he would delete my account. The gentleman reassured me my account was deleted and I would no longer be charged. Today, a month later I have been charged for two separate invoices 1. @ 24.99 and 1. @24.95.Desired Settlement: I would like to be refunded the full amount charged on my account

24.99 and 24.95

This service was stopped and deactivated a month ago by a customer service rep and shouldve never been charged on my account. Please have this corrected immediately, thank you very much!

Business

Response:

The customer purchased a trial membership on 03/13/16. There is no record of cancelation by email, online or by phone prior to 03/30/16. No refund will be issued

Consumer

Response:

I am rejecting this response because: I did make a phone call the same day of trial because I was having issues with account and was told the services didn't included what I was asking for so I asked for accounts to be closed. Not only that but my account was charged for two different items

Review: I have an email that states my account with this company was closed 09/28/15. yet they continue to take the monthly fee from my checking account. I have not been able to get satisfactory resolution to this problem.Desired Settlement: I would like to be refunded the monthly amount I was charged for the months since 09/28/15.

Business

Response:

Please provided the correct email address to assist with this complaint. The email address provided pertains to account that has been closed since 2015

On May 28th I purchase a report for $2.95 and to test the service. The report generated was useless so I immediately logged in and cancelled as I saw this was an automatic renewal. I find it very interesting that an email confirmation was sent when I purchased the one report but no email confirmation for cancellation. Totally shady but I didn't think anything about it until I happened to check my credit card balance and noticed a pending charge from today for $29.95. I immediately logged into the account as I knew I had cancelled. My account showed "no memberships" so I just called customer service to dispute the charge. The representative was incredibly rude and said I had agreed to the terms when I had bought the 3 day trial for $0.69 - which isn't even the product and that they had been charging me monthly since then. I kindly disagreed and said I had only been charged the $2.95 until today - 7/29/15 - the charge showed up. He then yelled at me that I was wrong and there are no refunds. All sales are final. I said I wanted proof of my account activity and he said they don't do that and I had agreed to the terms. Again I disagreed and asked for a supervisor and he said there isn't anyone else and it's done. No money back. So I told him I'd be contacting Revdex.com and he said to go ahead, he didn't care. Thus I'm here now complaining and rather appalled that this is how they run this business. Clearly this is a scam from reading other reviews. It really is a shame they don't actually provide a service. I'll go copy this review to YELP. I look forward to the BS reply that as a one time courtesy I will be refunded my money...like all the other reviews.

Review: I bought a one time look up of a phone number for a friend to get their address. I was told it was a one time look up charge for $9.95 and I could get 4 free look ups for $2.95. I paid a total of like $12.90 on my credit card on April 27, 2014. They did not give me the information they promised . So I didn't use it any more . On Sunday night May 4, 2014, I was checking my bank account and I found out that PEOPLEFINDERS. COM had charged my credit card $9.95 and I had not even used it or gave them permission to charge my account any further . I tried to call them but they were closed.. So I went to the website to cancel and it didn't . It said it was canceled but when I tried to log back in my credit card information wAs still there and the account wasps not closed. They are scammers and liars!!! I want money back!!!Thank youDesired Settlement: I want my money back on my card and my account closed and my information deleted from their records .

Business

Response:

Our records do show a reverse phone report purchased at $9.95 and four reverse phone vouchers purchased at $2.95 on 4/26/2014. One voucher was used on the same day leaving three vouchers available. However, on 5/3/2014 this customer visited the site and ran a reverse phone report without being logged in. The system cannot recognize the available vouchers unless the user is login prior to running a search. This is why the system prompted for payment $9.95 for that report. The checkout process was completed charging the card $9.95.

Today, per this complaint, we have refunded the second $9.95 charge from 5/3/2014 and taken one voucher off the account. Three vouchers are still available but per this customer’s request over the phone on 5/5/2014 the account was completely closed out. In order to use the vouchers the user account must be active. We’re sorry to see you go, but you may request to have your account reactivated at any time.

Consumer

Response:

I am rejecting this response because:I did not log on to the site no other day other than the first time I used it on 4/26/2014. I never logged on to the site on 5/3/2014. Like most online sites I use like Amazon and others you can't purchase unless you are logged in. so how can they charge my card unless I am logged in? That last time I used the reverse service I had three vouchers left but when I logged in the night I saw my card charged again.. which was on 5/4/2014 it had 4 vouchers left.

But they did email me and said they are going to refund my $9.95 in five business days. So we will see what happens....

Review: I'm filing this report along with contacting and filing a complaint with the California State Attorney's office. I signed up for the trial period, advertised on People Finders web site, for $14.95. I understood that if I did not cancel within seven(7) days[as read & understood at that time] that I would be charged the normal fee. Within one(1) day(3/6/15) I was charged $19.95, should have been $14.95(see above). I did not call to cancel because I was relying on my understanding of the terms of use. People Finders did not/does not send a email alerting you of the pending end of the trial period. Nor do they send a email notifying you of the additional charges. After four(4) days I was charged(3/10/15) $29.95. I did not receive a email notice. Then three days later(3/13/15) I was charged $24.99 for People Finders Rewards feature. I did not sign up for this feature much less know what it was. I had to get on People Finders site to find out what it was. Again there was no email alerting me of these additional charges. Fortunately I checked my "[redacted]" prepaid reloadable card account on 3/14/15. Who knows how many more charges People Finders would charged me for. I called People Finder's customer service. The person I talked to(I asked for their name, but couldn't understand, so I asked the representative to repeat their name, and again could not understand) said I agreed to the terms when I signed up. The representative said the terms are displayed during the sign up process. At that time I told the representative I wanted to cancel my account. I think of myself as a pretty savvy customer/shopper, so "if" I missed the terms as they were displayed, their display is not clearly evident. I believe these terms should be clearly displayed and explained on the same page as the Trial Offer and not buried in the sign up process. This appears to me as deceptive practises. As I stated at the beginning that I'm following up this complaint with filing a complaint the California State Attorney's office.Desired Settlement: One: I would like an apology for the inconvenience and borderline deceptive practises. Two: I would like People Finder's agreement to make their terms/additional charges more forthright. Three: People Finder's agreement to put these terms/additional charges on the same page as the Trial Offer, instead being buried in the sign up process. Four: In the future when People Finders charges a customer for any of their services, they should send an email notice. Fifth: I would like a refund of $59.94.

Business

Response:

At the time of purchase you chose to receive a discounted price ($19.95) for your Background Report in turn for signing up for a 3 day trial to our Membership (attached Screenshot 1 and 2). PeopleFinders.com does not offer a Background Report for $14.95. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and value•Background Reports – Contains a wealth of information about most any individual in the United States. When you order this report, our system searches through billions of records and retrieves every relevant piece of data. You had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee ($29.95) on the fourth day.The charge of $24.99 is for PeopleFinders Rewards program. The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout (attached Screenshot 3). Users may either accept or decline the offer. PeopleFinders Rewards members also have access to-* Free self-background checks every month* Free family safety alerts show registered sex offenders in your neighborhoodWe did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 on the eight day.Per your request over the phone on 3/14/2015 your membership was cancelled and your account is closed. There will be no further automatic billing. The charges are non-refundable per the Terms you agreed to.

Consumer

Response:

Hello Jorge, The response that I sent earlier was faulted. I didn't find the screen shots until I completed my response. I viewed all three(3) screen shots and found the first two(2) acceptable. The last one #3 where the Rewards program option is offered shows no proof that I accepted or rejected the offer which I disputed in my original complaint. Therefore I'm amending my complaint by accepting the charge of $19.95 for the trial offer and $29.95 for the membership fee. I'm standing ground on the charge $24.99, for the Rewards program, as the amount of restitution. In viewing the screen shots you will see how easily it is to make the mistake of not declining. The decline option is in much smaller print and under the Complete My Order button. People Finders didn't offer a screen shot of the next step. I don't believe the next page offered a review before the membership registering process was completed. If the review, with list of the total charges, was offered before the completion of the membership registering process, it probably help avoid any mistakes by the consumer and remove the appearance of deception along with reducing the number of complaints. I apoligize for my mistake with regards to the screen shots. Cordially, [redacted]

Business

Response:

As a onetime courtesy we will refund one charge of $24.99 for the PeopleFinders Rewards program. Please allow 2 to 5 business days for this credit to reflect.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I used PeopleFinders website to obtain address info for 1 person. I ordered the report for 0.98. Surreptitiously and without my consent PeopleFinders SLAMMED me into "A membership" and started billing my credit card a monthly service charged of $24.95. They charged me twice for the SINGLE report (0.98 + 0.97 and then tacked on 12.48). I did not catch the charge the until the second credit card statement when they charged me again $24.95. I called them the next day to request a refund and they refused stating that I had to cancel to stop the charges. This is just a deceptive scam designed to defraud trusting customers. I will not tolerate their dishonest business practices and crawl away quietly. I shutter to think how many customers they have defrauded.Desired Settlement: The only acceptable solution for me is a complete refund of the 38.40 to fraudulently charged my credit card.

Business

Response:

The website clearly states that the product selected comes with a membership. As the Terms of use state the product is not refundable. Services were rendered. However, we will refund the most current months billing of $24.95 on 12/18/15. There will be no further billings.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I am terribly embarrassed to say that I only just now noticed (during end-of-year tax calculations) that I have been charged $24.95 each month since 2/14/2015 by [redacted] People Finders. I suspect, but cannot confirm, that I used their service one time probably near January or February of 2015, paying using my credit card, and that the company then continued to charge me for a monthly subscription to the service that was not clearly described in the original payment process and was, therefore, technically not authorized. VERY shoddy practice and, I would think, illegal to the point that a class action suit might be appropriate. The company does not even provide an email address or "Contact Us" forum to cancel such a subscription or to appeal for a refund. At a very minimum the company should cease and desist such fraudulent practices.Desired Settlement: A refund of $300 (as of 1/28/16) along with some assurance from the company that they intend to cease and desist their fraudulent, or at least very questionable practice of committing one-time customers to continual subscriptions.

Business

Response:

The customer signed up for the membership at the time of their initial purchase. The membership can be canceled by logging into their online account at any time, by calling customer care or emailing. The customer did call into customer care for assistance. They received 1 refund. We are issuing an additional 4 months refund to the customer. This makes their refund a total of $124.75. Per the Terms of Use previous months billing are not refundable. As a courtesy we have refunded the most recent 5 months billings.

Consumer

Response:

I am rejecting this response for this reason:Although I am grateful that the Revdex.com’s influence has helped me to get a refund of some of my money (four out of 13 months, and another month as a direct response to my complaint to the company), I believe the company is misleading customers by not making it clear that a subscription is being taken out and not just a one-time service.