Peoplefinders.com

Review: This scam company is deliberately deceiving customers and bullying them when they seek renumeration for unauthorized charges. At about 4 a.m. today, I ordered the most basic background search from this company. Instead of the $1.95 it was supposed to cost, there were three charges: one for .98, one for .50 and one for $14.98. Those three charges set off the fraud investigation response from [redacted], and I was shocked to see they had somehow maneuvered it so I was set up for a monthly recurring charge. I immediately got into the account and stopped the monthly "subscription" and wrote customer service to ask for an immediate refund.

[redacted] called me at 8 a.m. and told me I am well within my rights to dispute the charge. I tried to resolve this by calling customer service at Peoplefinders.com and was dealt with so rudely by an employee who is clearly versed in blaming the customer. They allege I signed up for the subscription and refused to refund the money. I was so careful NOT to sign up for anything, I have no idea where they slipped that in. But I did not utilize the subscription. When I asked for a supervisor to call me I was told that I'd ordered a full criminal background check, which triggered the higher charge. I specifically did NOT order a criminal record because I only needed contact details. I want to see how they did this.

This company should face a class action lawsuit. I have never seen such a nasty, duplicitous company so deliberately rip off the consumer. Look at the number of complaints you have fielded. Please help!Desired Settlement: I would like a full refund.

Business

Response:

The customer came to our self service web site on 03/30/16 and purchased a $14.98 background check membership then proceeded to run a background report. No refund will be issued.

Consumer

Response:

I am rejecting this response because: I saw multiple screens trying to "upcharge" me and tried to be very careful to only order the location search. I did not want or need a criminal background check. I thought I was paying $3 for the thing. I would NEVER have signed up for the $15 search OR your recurrent subscription. This is clearly intended to deceive the consumer and, because of the number of complaints against this company, it is clear they have done this to many, many people. I want to see where I authorized this and I wish to continue this action and escalate it as far as possible. This is an unscrupulous company and is not to be trusted.

Review: Company claims by using their service for a onetime charge they had the right to bill a monthly subscription.

On May 30, 2013 I used People finders on line service to order information. I did read the billing information and understood I was getting charged a onetime fee of $1.95. On June 3, 2013 my credit card was charged $24.95 for a monthly subscription fee. I called the company on June 24 when I noticed the charged and they said I needed to log onto their website to cancel my subscription and that they could not refund the money already charged. I was told the web site asked me 4 times before the charge was submitted. I can honestly say this is not the case. If this was the case I would not have gone through with the transaction. On top of that I went to their web site to stop any further transaction and it says I am not set up for automatic charges. This is only a $24.95 charge but I do not think it is fair to get charged a fee for something I was not aware I was getting charged. I would almost be willing to accept the charge except for the person who I spoke with the company telling me I did authorize this. I don't know how else to explain that if I thought for a minute I was signing up for a subscription I would have never done it. I am not saying they are scamming anyone but at the same time they are getting $24.95 for having done nothing. I am sure this is the case for another people and it is not a fair business practice.Desired Settlement: I simple would like the $24.95 credited back to my credit card.

Business

Response:

Business' Initial Response

The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time.

Review: Hidden language about one-time use actually creating a monthly subscription. I used this service once and it automatically signed me up for a monthly subscription at a cost of $24.95 on my credit card. I used once at June, they start charge me for 24.95 since then, no email, no phone call.I did not notice the charge for six months. PeopleFinders.com uses deceptive practices and hides the fact that a one time use creates a perpetual subscription. I called company, I was told no refund for all charges which I did not use their services.Desired Settlement: This company need refund all the money, which they did not offer service.

Business

Response:

The account associated with the email address and name provided on this complaint has not had any membership fees of $24.95. One order was placed (after this complaint was made) on 3/1/2013 for a one time People Search report at $1.95. Again there will not be any renewal fees or additional charges associated with this purchase on 3/1/2013.

We were not able to find an account with the charges the customer is referring to using the e-mail address or name supplied. We are an online self-service website. We do not make outbound calls and nothing is pre-selected on the site.

Review: We were doing a search for an individual because we wanted to address and issue with my friends daughter because she didn't believe her sperm donor was actually a criminal. We pulled the report and there was nothing on him, no criminal background at all and we know for a fact he had recently gotten out of prison. This young woman had just been notified by a possible sibling and this person told my friends daughter her sperm donor fathers name. My friend was afraid the donor would try to contact her and needed to verify what his prison sentence was for as we had been told several different things. As this man had threaten to kill my friend and to kidnap and sell her daughter on the black market she was terrified. We paid for the report and when I called to see about a refund as their report did not contain anything other than an address and phone number which we already ad. When I called in the person who assisted me said their disclaimer didn't promise to provide a complete information. I paid 29.95 for this report for my friend. I would not have paid that much had we known this. I don't remember reading that in the terms and conditions. How do they get away with putting stuff like that in hte "fine print" and taking peoples money. Since this is the first time we have ever done this kind fof search we picked a sight we thought was legit.This is not good business to defraud peopleDesired Settlement: I feel that I should get a refund since I had the info they provided and did not get any of the info I was seeking. I have the info now from going to MN dept of Criminals.

Business

Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person or organization. The charge is non-refundable per our Terms of Use, We are unable to provide a refund, but we will be happy to offer you a courtesy search to help you find the facts you need.

Consumer

Response:

I am rejecting this response because:

There was no info other than last known address and family members. There is MN criminal information that is avail able to the public if someone knows where to find it and had your company astually doen the right type of reorts then we would have received the information we were searching for. After we saw your reprot with no informaiton we then talked to an attorney who informed us where to look for this information and we were able to acheive the information we were searching for. Your claim of "up to date accurate infromation" isa lie. You do nto procive the service you say you will. We did not have money to throw away for this informaiton which your website said you woudl do. I can see if there was even jsut a partial amoutn of infomation but there wasn't. No crimal, no leins, no marriages, no nothing. It is like this person abrely existed so I would bet this is nto the only person you do not have info on that you website promises accurate and up to date info. You are not a reputiable company in my book. I hope you feel this charge that means more to me than you gets you what you want. I will make sure everyone I know knows not to trust your website

Business

Response:

We have reviewed your report and found that it contains the individual's name, date of birth, two phone numbers, an email address, seven relatives and their detailed contact information and an entire section with detailed information on each address listed. We paid to retrieve results for Property Ownership, Death Records, FAA Airmen, FAA Aircraft, Marriage, Divorce, Bankruptcies, DEA Registrants, Nationwide Criminal and Sex Offenders. If a category states [redacted] No Records Found [redacted] this means we do not have record of publically reported information matching the criteria you entered.

PeopleFinders.com provides information that is already available publically from hundreds of different sources. You are paying for access to this information through our database in one easy to view report. We pay to access this information so our Terms do not allow for refunds. All information provided on our site is subject to availability and is not guaranteed. Please review the Terms of Use you agreed to on PeopleFinders.com if you would like more information about refunds or other policies.

The free courtesy search will remain on your account until it is used. You may elect to have that free exchange search ran at any time. Just call our number below and a representative will run your search for you.

Consumer

Response:

I am rejecting this response because:

They advertise and say they provide information readily available well they don't becaseu there was no information on their site and I was able to go into the mn criminal database and find otu there was criminal activity. How can they advertise they provide the most upated info when they have none. I guess the 29.95 is just so they can make money without providing any info.

They are a a scam business and shoudl not be able to get away with false advertsing.

What is ont heir home page of website

About PeopleFinders

PeopleFinders.com is the most reliable source for finding people and obtaining public records about them. Find people by name, phone number, address, or email. We search billions of records to help you easily locate people, with access to some of the most accurate public records available. (This si not true) (False advertising)

Why Use People Search?

Obtain a current address and phone number

Reconnect with someone from your past

Verify a person's address

Find out who a phone number belongs to

Perform a background check

eopleFinders

Business

Response:

Again this charge is non-refundable per the Terms you agreed to. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

http://www.peoplefinders.com/terms.aspx

Limited Guarantee. Most of the services accessible from PeopleFinders Applications come with a limited guarantee; this means that if your search does not return any results, we may provide you with another search, at no additional cost to you, but will not refund your purchase. You acknowledge that the Services are provided "as is." You are paying for us to conduct a search on your behalf, not to return any particular result. Information is often obtained by third parties and the accuracy of the information cannot be guaranteed. Users should use extreme caution when interpreting search results. Some of the information provided in searches is based upon logic-based assumptions from information in our database compiled from public records regarding individuals’ names, addresses, ages, last names and the dates which correspond to these names, addresses and ages.

Accuracy of Data. No representations, neither express nor implied, are made as to the validity of any data provided by PeopleFinders. While PeopleFinders has made every effort to supply you with current and valid data, there can be no guarantee as to any specific piece of data obtained by users of our Services.

Consumer

Response:

I am rejecting this response because:

I read your info but again it is all about the way you advertise. Your reports do not give the most complete background info. I want a refund and I will not stop until you refund my 29.95 sicne you are doing false advertising. I bought your service becasue you advertise falsely

Perform a Criminal Search

Review: This site is fraudulently deceptive by tricking people into being billed $19.95 for a so called extensive report. I was tricked into thinking it would be only $2.95 if I canceled within 3 days. I canceled within 3 days (only ordered one report) but was charged $2.95 plus $19.95 and $.50 for the report. The generic report given did not show a restraining order that I learned about later.Desired Settlement: Would like $19.95 refunded.

Business

Response:

We have reviewed your account and found that on 5/7/2015 instead of purchasing a single Background Report at $39.95 you chose to recieve a Background Report at a discounted price of $19.95. The reason this product is discounted is because it comes with a three day trial membership. If cancelled within three days you will be billed $2.95 for the trial. If the trial is allowed to renew you would be billed $29.95 for the membership. We received your cancellation online on 5/7/2015, within the three day trial period, therefore you were billed $2.95 for the trial on the fourth day. This does not negate your initial purchase of $19.95 for the Background Check Report. The charges are non-refundable per the Terms you agreed to on PeopleFinders.com.

Consumer

Response:

I am rejecting this response because: The wording is very misleading. It is a sham!!

Review: PeopleFinders has been billing Visa Card for over 6 months for a membership that I did not sign. I currently have cancelled the Credit card for future payments. PeopleFinder has many complaints of false billing for monthly memberships.Desired Settlement: Stop future billing and reimbursement of 6 months false membership charges which equals $ 149.70

Business

Response:

At the time of purchase on 4/22/2015 you chose to receive a discounted price for your report ($0.95) in turn for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee ($24.95) on the fourth day, and for every month thereafter. Our customer service was available to take your cancellation at any time. You have yet to contact our company directly regarding these charges. Per this complaint, and as a onetime courtesy, we will grant one refund for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card. We have also cancelled your membership. The previous months are non-refundable per the Terms you agreed to upon purchase.

People finder is a horrible service and very misleading in their advertising. They claim that it would be $2.95 for the first 3 days, but they really charge 19.95. Then when you call and complain, they hang up. They only refer you to another website. I will make sure this is all over FACEBOOK and the Internet. They don't pass calls to any supervisors. They are a total rip off, and consumers should be aware that their service is worthless

Since I have been looking for employment, I thought I should know what's on my background report because most employers will require a background/criminal history check. I thought paying 40 cents and a one time cancellation fee of $2.95 is worth it. What made me think this site is legit is because of the information listed when I pulled up my name and has my information on it. So why right? I went on to purchase the three day trial. When I start my search, it said NOTHING WAS FOUND! When I tried to reach their customer service to complaint.. they hung up on me. THIS IS A SCAMMER SITE.

I have never submitted a review to Revdex.com before. But my 5 minute participation with this website was horrible. I used myself as a test, and their was nothing current on the report and many untruths. Thankfully they were inane like # of marriages, addresses, etc., but it is terrifying to think if it was under criminal background, or something similarly of extreme importance.

I wrote to them to cancel my 1 week trial after 5 minutes of trying the site out, strongly suggested they return my fee for the trial period, etc. While I did not expect a response on a Sunday evening, What I didn't expect was when I wrote them again explaining my recent history (hit by a car as a pedestrian, head thru windshield, major operations, permanent disabilities), id theft, etc I was directed to an oops page - not found. They certainly handled that one quickly. I have taken a major interest in this because scams are everywhere, work at home jobs, binary trading sites where the representative had been in jail, personal loan scams (I lost over $2000, and id theft to name a few. I do not want this to be about me, but a way of conveying to consumers that scams exist everywhere. I am a smart woman and fell for it out of desperation. If the Revdex.com can offer ways to help them fight these scams, please do. But I know they r always one step ahead of us and people have dreams, when given one that seems to be too good to be true, we should walk away and report it, but something switches in our brains. My apologies for expressing deep concerns. Back to PeopleFinder, do not sign up. I may be filing a complaint once I see if I am reimbursed or not. Always check with Revdex.com on everything.

Review: This complaint regards the removal of information from Peoplefinders database. I followed Peoplefinders online instructions to remove my info. Subsequently I found that some of the information had been removed. However, other information remained on the property records section of their site. After a week I contacted customer support by email, and was told to wait 7-10 days. I waited. Well after 7-10 days the information was still online. I called customer service, and was told by the rep that she could not find my info on their site, even tho I can see it in an ordinary google search, as well as the directly linked page on their site. (This is not a cookies or cache issue, as I tried from several different computers). I called back to see if I could speak with a different rep, but was repeatedly hung up on! Subsequent emails have gotten no response.Desired Settlement: Removal of information from their database, as stated in their policy.

Business

Response:

We apologize for any delay. We reviewed our records and found that your Property Directory listing was successfully removed by our IT department on 10/1/2014. Visiting the URL today it returns no results.

Unfortunately, we do not have the capability to remove links on [redacted], [redacted] or any other search engine. The information may still be seeing on these sites is probably from an indexed API feed. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site. We apologize we could not be of more help in this matter.

Consumer

Response:

I made this complaint 6 months ago (complaint #[redacted]) and the business claimed it would resolve it, but it has not, so I am filing a complaint again. Peoplefinders.com lists my name and address on it's website under it's property records section. The company's privacy policy clearly describes an 'opt out' policy by which an individual can have their info removed. I have followed the policy to request removal of my info but it has not happened. My info wa removed from part of their site, but not the property records. It can still be found at: [redacted] . I have also had numerous documented email exchanges with customer care at the company, and spoke to rep's on the phone, and was inevitably told to just wait another 7-10 days, or a few more weeks, for the info to disappear. Six months have now past. Occasionally I was also told that it was [redacted]'s fault, or my web browsers fault (i.e. a cached file). Definitely not true! The info is still there on Peoplefinders.com. I have been given the run-around so many times now for this simple matter it is ridiculous.Simply remove my name and information from their website. Again, it can be found at: [redacted]where my first and last name are substituted into the address above.

Business

Response:

We have reviewed the link you provided [redacted] where your first and last name are substituted into the address and found received the message "The page you were looking for does not exist." We are unable to find a listing matching your information appearing on PeopleFinders.com. Feel free to contact us directly and provide the actual URL where the listing appears or walk a representative through how to find it (you may request our Opt Out Specialist [redacted]). [redacted]

Consumer

Response:

I contacted the company directly, again, and they finally removed the listing. I am satisfied.

Review: I utilized the [redacted] internet service by signing up for a month-to-month service in August 2015. I completed my searches within a couple days and returned to the website to cancel further monthly membership as required. My credit card showed the August 2015 billing of $19.95 as expected - that was paid. However, [redacted] did not cancel my further monthly subscription as requested, and has billed me $19.95 for September, October, and November, $19.95 each month. I called them ([redacted]) and asked for a discussion and reversal of the 3 extra month charges and they declined and maintained that I never canceled my membership.Desired Settlement: Refund/credit my credit card for the September, October, and November $19.95 billings (each).

Business

Response:

Our records show the customer called in on 11/23/15 to cancel the renewal of their membership. We have no record of the customer calling in or canceling their membership before that date. However, we have refunded the customer three charges of $19.95 today.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.I appreciate how the online complaint system worked and how quick it was. I also appreciate that the peoplefinders.com company addressed my complaint quickly and to my satisfaction.Thank you.[redacted]

Review: Deliver severely inferior service and use bait and switch practices.

They promise to deliver an extensive background report on the subject you choose. The report I received did NOT include the subject's extensive criminal history. It did NOT have current work history... it was completely USELESS. They've basically set up shop and started stealing.

They also promise that if you cancel it'll only be this much... however this is NOT true.

I spoke with an agent and a supervisor who just brick walled me... and let me know that's what I get. They give what they have in their "Date bank"... they do not have a data bank, folks.Desired Settlement: $39.96

Business

Response:

Business' Initial Response

At the time of purchase you chose to receive a discounted price for the service you selected. You received a discount because you signed up for a 3 day free trial to our 3-in-1 Membership. The trial refers to the 3-in-1 Membership only. You have 3 days to cancel the trial to the 3-in-1 Membership which is $24.95 a month. Your original purchase is not affected.

We are sorry that you did not receive the results you were hoping for on your report. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Review: Billed 24.95 to account on 7-15 after after signed up for a three day trial.

Billed 24.95 to account on 7-15-2013 after after signed up for a three day trial. Website was not clear that with a three day trial I was automatically signed up for a monthly account. No confirming email indicated that I was signed up for an account and that I would be billed monthly until I actively cancelled the account. For accounts that are for a year or more or indefinite a written contract must be provided by the contractor that indicates the length of service and cancellation requirements. This cannot be presented via a website advertisement. No such contract or notification of ongoing billing was received either via email or by letter.

The FTC has also been contacted about this.Desired Settlement: refund of 24.95 to credit card charged.

Business

Response:

Business' Initial Response

The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. Our records show on 8/9/2013 we received a phone call from the customer requesting to close the account. The account was closed per this request and there will be no further automatic billing. The charges are non-refundable per the terms agreed to on 7/9/2013.

Review: Site does not work well at all! Searched for sex offender and did not show a criminal record on him. Seached TBI's most wanted and again NO record!

This site does not do what it claims especially with the worst people as sex offenders. Looked up known sex offenders and it had no criminal record for them! Also tried the Tennessee Bureu of investigations most wanted and NO record!

This by far is a big rip off and con used to decieve people out of money.They should be ashamed of the way they practice business!

How can they put the Revdex.com accredited symbol on their site with over 600 complaints???Desired Settlement: I seek a full refund of $48.00 for the worthless service they provided.

I would also like the Revdex.com to insist they remove their accredited logo from website as that is the main reason I trusted the site to be reputable.

Business

Response:

Initial Business Response

Our records show Your account was closed due to a violation of our Terms of Use. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA). This site cannot be used for employment, credit or tenant screening, or any related purpose. Please review the Terms of Use on PeopleFinders.com if you would like more information about this or other policies. Because of this we have issued a refund for $48.00. This amount will be shown on your credit card statement within five business days.

Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, however, this information must be publicly reported by the person.

Review: The on-line service offering three days free trial - then linked to reports and memberships that cost between 4- and $140. Offers were buried.

I was assisting my elderly mother in searching for her college roommate and ill friend whose family members she couldn't reach. I used People finders to find them and then we notice the 3 days free trial. We clicked on that, as the top line search only provided their names and linked family members. More in depth reporting was needed to find the information so we clicked that - with the free search. The series of emails with questions popped up along the way asking if we wanted a complete report, membership etc. all - but I thought they were part of the free trial and wouldn't be charged. After hitting the key to proceed, I noticed it was processing a fee so I quickly exited out hoping to stop the ordering process, noticing my error. I immediately called the customer service number but received a recorded message stating the hours of operation which were PT. We are EST. I called the number as soon as we reached a destination which was early PT. I explained the issue to the customer service representative show told me I had ordered a report and signed up for an annual membership so I had to pay the $40 for it. My annual membership fee was refunded to my mother's credit card less $40. I used my email address but my mother's credit card. I even put her on the phone to confirm the refund (although it certainly wasn't necessary for the order!). This is very deceitful business practice. I'm a 50 year old woman, VP Marketing for a global organization and oversee on-line marketing. In this case, this is clearly taking advantage of the consumer with a free trial linked to membership lock in to solidify usage. I explained this to the customer service representative who reconfirmed I ordered something I had to pay for. I can be reached at the numbers provided or email address anytime. This type of business should be reported, as I'm doing. Respectfully, [redacted] Desired Settlement: $40 for the report - which I tried to stop. I paid the .99 cents for the 3 days free trial, that is what I agreed to.

Business

Response:

Initial Business Response

We have reviewed your account and the products you selected online through our self-service website. You came to our website on 11/20/2013 and purchased a discounted report at $0.95. As you stated, this report was discounted because it came with a three day trial membership. The coverage of this membership is outlined through a full-page disclosure. As outlined on this page, background checks are not included in the trial membership. The cost to generate one Comprehensive Background Check is normally $49.95. The amount paid at this time ($0.95) did not cover the cost for any background checks. Following you purchase of the trial you then ran a second search on a seperate individual. Because you had already purchased a three day trial for unlimited people searching, the listing came up with the full contact information. You then proceeded to request a full background check on this listing. You were presented with the option to sign up for a full year of unlimited background checks at $144.00. You affirmitively selected this product online. On all three pages of the checkout process, the total of $144.00 is displayed before you are required to click a button that reads "Complete My Purchase" before you card is billed the total. We do not feel this process is deceptive because the customer is made aware of what is being purchased and the total amount many times. After purchasing the yearly Background Check Membership you ran two more background checks on different individuals. These were covered by your membership but they would normally cost $49.95 each. Our terms do not allow for any refunds but per your request over the phone, and as a one time courtesy, we agreed to grant a refund for the remainder of the membership ($104.00) and only charging you for one discounted background check at $39.95. The remaining charges ($39.95 and $0.95) are non-refundable because you have used the product extensively.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

The response provides a detailed account of what occurred, as I explained, but doesn't represent the way it occurs with the design of the button and selections - and the timeframe of the whole time on the website, my mistake by pushing the buttons too quickly and inability to cancel. I'm surprised that Peoplefinders wouldn't refund the $40.00. Very poor customer service.

Final Business Response

PeopleFinders.com feels we have already addressed this complaint. Our terms normally do not allow for any refunds but we have made a one-time exception and granted a partial refund of $104.05. The remaining $39.95 is the hard cost to generate one comprehensive background check. This customer ordered three comprehensive background checks. No further refunds are available because People Finders pays for the information included in the background checks.

Review: I was trying to locate an individual and subscribed to the free service listed on the internet. They were able to find the person and then told me I needed to pay $1.00 which I did. As soon as my credit card information was taken a screen popped up and said we were unable to find the information you were looking for and you will not be charged. the next day there was a $1.00 charge listed on my bank statement. I assumed it would fall off my account after the weekend. I checked my account again on Monday and not only was there a charge for $1.00 there was also a monthly charge for $19.95. I called the number listed on my bank account and spoke to a Jamie in customer service. She informed me that I would not be getting a refund that it says on every page of the website that if you don't contact them they will automatically bill you a monthly service fee for membership. I told her I did not see anything that said I would be charged if I did not contact them and I told her that it said the information I was looking for was not available and that I would not be charged. She told me I needed a screen shot to prove that it said I would not be charged. I told her I did not have a screen shot and she said she would not refund me because I did not have proof. I have contacted my bank to dispute the charge. This is a very misleading company. I would like a complaint filed against them.Desired Settlement: $20.95

Business

Response:

We are more than willing to process a refund given this situation however, unfortunately, the customer stated that the charges were already put under disputed through Master Card. It is too soon to for us to confirm if the chargeback has in fact been completed. We would need confirmation from this customer that they have dropped the dispute and have not received any conditional refunds from the card company. If the dispute has already been completed and we just have not received notice yet, they will have to follow Master Card's policies regarding that dispute.

Review: PEOPLEFINDERS does not have updated databases, when using backgroundcheck the data comes up with inaccurate information about marital status, legal status, business affiliations. I did a search of myself and it waswrong, I requested a refund and was denied.Desired Settlement: a credit of 49.00 dollars

Business

Response:

PeopleFinders.com takes it very seriously when an individual reports unauthorized use of their credit card to us. We are concerned because the person submitting this complaint called our Customer Care team on 4/14/2014 and stated that she did not recognize the $48.00 charge she is referring to here. She stated at that time that she had never been to the site before, had never made any purchase with us, and that she was the 'card holder.' This made sense as this person's name does not match the name on the account and, adding to the validity of her statement, we had changed the card information per the 'account holder's request over the phone on 4/1/2014 and charged the $48.00 to this new credit card. Our records show we have previously spoken with the 'account holder' multiple times regarding the non-refundable $48.00 fee. We believed, from what this person stated, that the 'account holder' had used this other person's credit card information without her consent. Yet here on this complaint the 'card holder' states that she did in fact make this purchase.

Regardless, the $48.00 membership fee has been refunded for unauthorized use and the account was completely closed out. The information has been flagged and cannot be used in our system ever again. As we advised the 'account holder' several times in regards to the information we provide, when you order a report our system searches through billions of public records and collects every piece of relevant information. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. PeopleFinders pays for access to this data and to run the search on your behave, not to return a particular result.

Review: On 11/7/13 I purchased a one time look up on Peoplefinders.com for $.98, which was for a one person look up and info request. total $1.95. I was using this for geneology request. Not thinking anything about it, here it is 6/14, I was looking up another charge on my bank statement and there was a "Peoplefinders" charge of $24.95, looking back there is one every month since the initial one time purchase of $1.95. I called the customer service line to end up with a very rude young lady, which customer service isn't this company's top priority. I informed me that I had requested the monthly charges, but when I told her to look up my activity on the account, she couldn't show me where I was doing any other activity on the account. I requested my money back and told her if not, I would take the proper steps into getting my hard earned money back, and she told me to go ahead, but it wasn't going to help. She told me that before I had called that I had an email repling to the one I had sent early that morning when I had found the charges, and that it had cancelled my account and gave me a refund of the last months payment. I asked her where the rest of the money was($149.70),and she told me I would not be getting it. This company does not care about future customers or good customer service. It's all about the money they can get right now, and so what about anyone's future endeavors with them. To show you that this company isn't as big as they act. I called the first time, and couldn't hear the person, I called back and got the same woman four different times. What's the odds of that? I am willing to fight for my hard earned dollars. I don't mind paying for a service, as long as I know that I am paying for it, but hiding a charge in the middle, when a person is thinking they are getting on a charge of $1.95 is outrageous, and for this to still be happening in this time and era is nothing but a scam. If as many of complaints about this company on line doesn't have something done then the Revdex.com doesn't careDesired Settlement: Paid back for the re-occurring charges of $24.95 that I have been falsely charged for the past 7 months.

Business

Response:

We have reviewed our files and found an order for a search was placed by you on 11/7/2013. At this time you selected a $1.95 People Search Report. Directly after this purchase you were presented with a full-page offer. This page offers a three day trial to our services. Our membership service provides unlimited searches and other features for a monthly fee. It clearly and conspicuously states that after the initial trial, unless the consumer cancels the service it will continue monthly and the card they provided will be charged until they indicate to cancel their membership to avoid future charges. The user may either choose "YES, and show my report" or "No thanks, show my report." Our records show you affirmatively selected to enroll by selecting "YES" to this offer.

Given that members have the ability conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. The amount of usage is up to the user and does not effect monthly membership renewal. For the period of your membership you were billed each month. During that time, our customer service was available to take your cancellation at any time. You failed to contact us until an email to our Customer Care department on 6/9/5014, seven months after the membership had been initiated. Per that request we closed your account and refunded the most recent membership fee of $24.95 as a courtesy. On 6/11/2014 a supervisor called out returning a voicemail from you. They agreed to grant one additional refund of $24.95. There are no further refunds available.

We apologize for any negative experience you had over the phone. The call center is staffed according to call volume therefore at certain times there are more representatives available than others. This may explain why you were directed to the same individual multiple times as the few other representatives available may have been assisting customers at that time.

Review: This could also be an advertising complaint. After using service and charging me $.95 they charged me $24.95 4 days later. NOT clear that this additional charge was being made. At my age I cannot afford this!!!!!!!!Desired Settlement: Credit my credit card!!!

Business

Response:

At the time of purchase on 7/3/2014 you had the option to select a single report at the normal price of $1.95 or a discounted price of $0.95 for signing up for a 3 day trial to our Membership. It is clearly and conspicuously stated on each page of checkout that by choosing the discounted price you are enrolling in an automatically renewing monthly membership after the three day trial has ended. Our records show you affirmatively selected the trial membership option. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any address

•Social Profile Searches – See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial until a phone call to a representative on 7/9/2014, six days after the membership was initiated. The 3 day trial had already ended; therefore, you were charged the membership fee on the fourth day.

The charge of $24.95 is non-refundable per the Terms you agreed to, your account is closed and there will be no further automatic billing.

Review: I tried a temporary 3 day period at people finders.com for services I didn't really get and then later found out I was charged$24.95.When I called them a woman named [redacted] was rude to me and refused to refund the $ 24.95 that I didn't know they were going to charge me....why would I pay even more for something that didn't work in the first place?Desired Settlement: The $24.95 I was charged

Business

Response:

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any address

•Social Profile Searches – See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day.

Your membership was cancelled per your request over the phone on 8/7/2014.

The charges are non-refundable per the Terms you agreed to.

Consumer

Response:

I am rejecting this response because: I did NOT intentionally agree to pay more after 3 days!! I'm very new to ordering things online and I won t be doing anymore in the future! All the B.S. hidden print allows shady businesses like you to take advantage of people and "call" it business! I don't except the generic computer generated response as a solution to my getting ripped off! I want my $24.95 back (plain and simple)that is the only thing that will solve this problem!! I paid the original $1.95 and I don't expect that back even though I didn't get what I was promised for that amount. But, the $1.95 ONLY, is what I thought I agreed to pay. Also, when I called to speak to someone about this, I got a very RUDE woman named [redacted]. In no way did she even try to help me...she was nasty and treated me like an it!!