Peoplefinders.com

Review: I did not contract for a monthly service. Only to find a person. ONE PERSON! I was charged for service that I did not want. I want a refund.

One day in May I needed to find an old friend [redacted] I looked on line for him and could not find him. I saw a website "peoplefinders.com" The said on their web site they could find anybody for a small fee. This fee was less that $3.00. So I purchased the $3.00 service. They found my friend for me. Later on 06/03/2013 My Debit Card ending in 5727 was charge $24.95. If this charge was to be charged it was not made clear in the online trans action and I would have not approved it. I have not used the service nor do I ever intend to use this service. I have canceled this automatic account and want a refund of $21.95 for the over billing. I have tried to contact peoplefinders.com to resolve this issue but can not. I can only get the chance to cancel the service.Desired Settlement: A refund of $21.95

Business

Response:

Business' Initial Response

Hello,

At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of:

*People Searches - Get the facts you need to find anyone, anywhere

*Email Searches - Obtain email addresses, or learn about the owner of any address

*Social Profile Searches - See updates on all of your friend's social profiles in one spot

*Marriage Searches - Find out if a man or woman has ever been married

*Divorce Searches - Check the divorce status of any man or woman

*Property Searches - Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter.

Our records show on 6/6/2013 we received an email from you asking to have your membership canceled. There will be no further automatic billing.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership you were charged each month. During that time, our customer service was available to take your cancellation at any time.

Our hours of operation are:

Monday-Friday-7:00AM-6:00PM (PST)

Saturday-Sunday7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[email protected]

(800) 718-8997

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

It was not clear on your FREE offer that I would be billed monthly. I feel tricked into paying the $24.95 for getting one phone number. Therefore I am requesting a refund less #3.00 for you service. Check your records and you will find I only used your service for one phone number. Furthermore, your offices do not take phone calls that are not automated answers, so there is no one to speak to about this matter. Please forward a refund of $21.95 to my debit card.

Business' Final Response

The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time via phone, email or via the online account manager. Our website requires payment for information and does not state that it is free anywhere on the site.

Review: On 24 June 2013, I requested information on my husband [redacted] through Peoplfinders.com,

I requested through Peoplefinders.com on my husband [redacted] which I have been trying to track down an address, Phone number for over 10yrs, for a divorce, I though by using peoplefinder.com I would finally have atleast some information for my lawyers. Peoplfinders.com states that the information would be sent to the email address that I have applied within 4-24 hrs. I checked back all I received was the confirmation of my purchase for the information, on their website you can log in to view your report when I tried to log in to the website it keep stating that my password was incorrect. I wrote down my password so I knew is should not have been incorrect. after a number of trys I request my password. and it was verified by peoplefinders.com that I was entering the correct log in name and password but it continue to state that my password was incorrect. I also tried to contact there customer service and the number seems to continue be busy. there is not other number listed. I send an email to them no response. Desired Settlement: I only paid $3.00 for the information due to only needing limited information but what about the people whom is pay the requested $39.95 how do not receive the information that people.com promise to provide they are stealing from people and if the Revdex.com allows this to happen then the Revdex.com is not better then Peoplefinders.com

Business

Response:

Business' Initial Response

Hello,

We were not able to find an account using the e-mail address you supplied. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com.

If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com.

Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response

Good Morning, I read following Response obtain by Peoplefinders.com on why I

did not receive the information that I paid for. The copied and past

response is untrue. Due to the fact Peoplefinders customer Service have sent

me a number of email at: [redacted]@yahoo.com so there is no way that

can say that they were not able to find an accont using the e-mail address I

supplied.

Business' Final Response

Hello,

Unfortunately, we are unable to accept registrations from outside of the continental United States at this time. We apologize for any inconvenience this may cause, and hope to be able to accept international registrations in the future. Your credit card has not been charged. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com.

Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Review: usa-people-search.com refuses to delete my information from their site.

I have twice now followed the instructions at usa-people-search.com, filling out their form and mailing it to them to have my name and information deleted from two pages on their website. Still it remains.Desired Settlement: I wish to have my name and information deleted from the two pages on their website usa-people-search.com which show up on a Google search of my name, and from any other affiliate websites that they may run, and to have an e-mail sent to me at [redacted]@uwm.edu when this task has been completed.

If I do not receive a satisfactory response in a reasomable amount of time, my next step will be to file a complaint with the FTC.

Business

Response:

Initial Business Response

We have reviewed our records and show that we first received your request for removal on 2/16/2013 and later on 4/23/2013 for the removal of some additional listings. At that time, per your request, we removed your listings. Today we are unable to find the listing you are referring to on USA-People-Search.com when searching by your name. If you are seeing an old link to your listing showing on Google.com you will need to contact that company directly about removing the link from search results.

Public records are collected from thousands of sources. Here are a few examples:

Supermarket Rewards Cards:

Every time anyone makes a purchase from a grocery store or drugstore with a loyalty or "rewards" card, that information is used to build a very personal profile of your shopping habits.

Product Warranty and Registration Cards:

Do you fill out the warranty and product registration cards for every new product you purchase? If so, you probably assume this is standard procedure for making sure your warranty is valid. In fact, warranty and product registration cards do very little for the consumer. Moreover, all your personal information on warranty cards is collected and used for marketing purposes.

Raffles and Sweepstakes:

Though raffles and sweepstakes offer a one-in-a-million chance of winning some type of luxury item, free gym memberships or dream vacations you should be aware how your contact information is used. Often, you are asked to proved Name, address and phone number as a means of contacting you in the event you should win. In reality, this information is used for direct marketing purposes.

You do not always have to enter a raffle or surf the Internet for someone to collect personal data about you. In fact, many of the activities and responsibilities you have as a member of society, property owner and licensed driver contribute to what is known as your "Public Profile." Other sources include voter registration, hunting and fishing licenses, magazine subscriptions and much more.

We have suppressed your information again as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Unfortunately, there's no one to discuss anything with at (XXX) XXX-XXXX. All that is there is a recorded message telling me to send you more infomration than you have now, including my [redacted] and current and previous addresses, through the mail at P.O. Box XXXXXX, Sacramento, Ca, XXXXX.

This of course is unacceptable.

Why would I send you more information, when I am attempting to have my information deleted?

I'm not sure how you can claim that "Mr. [redacted] does not appear in search results on USA-People-Search.com" when I have provided links that show exactly that.

Here is all the information you need, in order for you to comply, these are the links:

http://www.usa-people-search.com/names/p/[redacted]

http://www.usa-people-search.com/names/[redacted]-1

You can see my name in the URL itself.

Please delete my name and information from these and all other affiliate websites and databases, including the URLs themselves, and respond to this claim when you have done so.

If I do not receive a satisfactory response in a reasonable amount of time, my next step will be to file a complaint with the FTC.

Thank you.

Final Business Response

We do not have the power to prevent a user from typing any URL into their web browser. This includes a URL that happens to contain your name. As stated previously, the URLs provided do not display any results for [redacted] in West Allis, WI. We cannot remove all people with the name [redacted] from our database because this request by law has to come from the individuals themselves and not someone unrelated who also happens to be named [redacted].

Again, you will need to speak to a representative in our Customer Care department to explain. When calling, simply remain on the line to be connected to a representative. Do not select any of the automated menu options. Do not select the option that explains how to remove your listing from the site because as we have both stated you have already completed and understand this process.

Review: No response to my repeatedly ask that my information be removed from this site

I have submitted request on their website to remove my personal information and explaining to them that these are showing up on Google search, but no response from them. I tried another route emailing them about the issue, but week has passed still haven't heard back from them. I am tired of trying this or that yet nothing is resolved. I just want my personal information including age, family, relatives and known residences be removed!!

Here are the information found on Google search:

xxx xxxxx Relatives, Public Records & Phone Number

www.peoplefinders.com > People Directory > x

Cached

Explore xxx xxxxx public records such as phone number, address and criminal records using the ... People Search results for xxx xxxxx ... xxx xxxx xxxxx. 37.

xxx xxxxx Relatives, Phone Number & Public Records

www.peoplefinders.com > People Directory > x

Cached

Uncover xxx xxxxx public records such as phone number, address, and marriage records using the ... People Search results for xxx xxxxx ... xxx xxxx xxxxx. 37.

xxx xxxxx Location, Public Records & Phone Number - PeopleFinders

www.peoplefinders.com > People Directory > x

Cached

Analyze xxx xxxxx public records such as phone number, address, and criminal ... xxx xxxx xxxxx ... We also came across records of xxx xxxxx in xx and xx.

xxx xxxxx Age & Relatives - Free People Search - PeopleFinders

www.peoplefinders.com > People Directory > x

Cached

xxxxxxx xxxxx, xxx xxxx xxxxx. Known Residences: xxxxxxx, xx. Relatives of xxx: xxxxx x xxxx, xxxxxxx xxxxx, xxxx xxxxxxxx, xxx xxx xxxxxx, xxxx xxxxxx ...Desired Settlement: I just want these to be removed!!!

Business

Response:

Initial Business Response

Our records show a request to have this information removed submitted online on 9/17/2013. We no longer show this link coming up on Google or on our site. The only person we find using the Google search engine and matching your first and last name is located in New York and has a different middle name. The links provided on this complaint are through Goole and, judging by the word "Cached" in the links provided, are in fact cached search results. Please be sure to delete your browsing history and cookies. If you are still seeing these links through Google, we recommend contacting the Google web master to remove the link.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

It's still showing my name and age here:

xxx xxxxx Relatives, Phone Number & Public Records

www.peoplefinders.com > People Directory > x

Uncover xxx xxxxx public records such as phone number, address, and marriage records using the ... People Search results for ... XXX XXXX XXXXX. 37.

And it's still showing my name with the relatives' name, and place of residences here:

www.peoplefinders.com > People Directory > x

xxxxxxx xxxxx, xxx xxxx xxxxx. Known Residences: xxxxxxx, xx. Relatives of xxx: xxxxx x xxxx, xxxxxxx xxxxx, xxxx xxxxxxxx, xxx xxx xxxxx, xxxx xxxxxx.

Final Business Response

We will verify that we are no longer feeding the information to Google. Please allow a few business days for this to reflect online. Again if the link remains on Google we recommend contacting them to update their search results and remove the link.

Review: did not provide information and will not refund the money charged on my account

Looked up information on 12-27-13 I received nothing but worthless addresses. Called company on 12-30-13 asked for a refund and I was charged more money and received credit for less than was charged on 12-30-13. I now owe $101.80 and received nothing. When I called employees were rude, argued with me and refused to even listen to me. This business is set up to scam people it's a shame they are allowed to continue to do this.Desired Settlement: I am due a total refund of $101.80 because they did not give me information.

Business

Response:

The account listed under the email address provided was created on 12/26/2013. After selecting the desired listing you proceeded to purchase a comprehensive background check on an individual for $39.95. This report was generated with information and is still available on your account. A few moments later you selected a 30 day Social Profile membership at $39.95. This membership, however, was never used. Ten minutes later, another background check was purchased on the same individual. During the initial checkout process you enrolled in a 7 day trial to the PeopleFinders Rewards program. This trial allowed you to get this second (duplicate) background check at a heavily discounted price of $1.00. The total amount of charges on this account is $80.90.

We do not have any record of you contacting us regarding this account by email or phone. There have been no refunds or partial refunds on this account prior to today. Per this complaint we will grant a refund of $39.95 for the Social Profile Membership because it was never utilized by running a search by email address. We will also grant a refund of $1.00 for the duplicate report. The remaining Background Check ($39.95) is non-refundable per the terms you agreed to. The requested information was already generated and we pay for access to this data.

Every report you order is available at PeopleFinders.com for 90 days. To view your report, please login to your account, and click the "My Reports" link in the upper right corner of the page. You will be shown a list every report you've ordered, and you can click on any of the live reports to view them online.

Your report may have several tabs, and you can click each one of them to see more information. If you would like a permanent copy, click the "Print Version" icon and you will be shown a printable version of your report.

Review: People Finder had a 7 day free trial which I signed up for $3.95 when I went back on line to cancel the service they had already charged me for $19.95 for a 3 day trial there was no mention or visual of $19.95 for a 3 day trial I ended up paying them the 3.95 plus the 19.95 they now tell me the 3.95 was for a portion of their service and I had only three days to cancel before the charge of 19.95 was taken out of my account again they advertised for a 7 day trial for $3.95Desired Settlement: the second charge of $19.95 refunded back to my bank account

Business

Response:

Our records show that the $3.95 trial membership was selected by this customer on 1/14/2014. As advertised the trial membership associated with this product is for three days and not seven. We did not receive notification that they wanted to cancel the membership until 1/19/2014, five days after the trial was initiated. As agreed, they were charged $19.95 on the fourth day 1/18/2014. We received a phone call to our Customer Care department on 1/19/2014 from this customer and cancelled the membership per her request. Two minutes after this phone conversation our records show the customer logged in and closed the account online. The membership fee $19.95 was refunded as a one-time courtesy per this online request. In conclusion, this customer’s account is closed, there will be no further automatic billing and we have refunded a charge of $19.95.

Review: I signed up for a service that was $24.95 a month. The billed me twice that amount for 6 months before I caught it. The service manager assures me that I signed up for that second service (opted in). I've Googled these guys. I am not the first person to accidentally "opt into" paying double the advertised price. They make it look like you are upgrading to a monthly service (which I wanted) not opting into a SECOND monthly service which I did not want.Desired Settlement: The manager went as far as refunding 3 months back to me. I've been billed for six or seven months. I want all of my money back.More importantly I want them to re work their site so that it is clear that they have two different levels of service, one at $24.95 a month and a second at $50 a month. I am not the first person to get duped by their "opt in" process.

Business

Response:

The charge for $24.99 is for PeopleFinders Rewards program. This allows you to get discounts on the Background Checks or Reverse Phone reports offered on our website. Our records show this customer affirmatively selected to enroll in this additional membership through a full-page advertisement after her initial membership purchase of $14.95 on 8/20/2013. The page clearly and conspicuously explains the membership coverage and the user may either click “Yes, sign me up for PeopleFinders Rewards” or “No, don’t sign me up.” Directly above the automatic renewal notification on this page there is a confirmation check box, which the user is required to click in order to be enrolled in this additional program.

We did not receive notification that they wished to cancel this within the 7 day trial period, therefore they were billed $24.99 on the eight day and for every month thereafter. Our Customer Care department was available to take the cancellation at any time via email, phone or online. The customer requested to close the account online on 2/1/2014, six months after the PeopleFinders Rewards membership was initiated. We closed the account per this request and refunded the most recent month of membership fees ($24.95 and $24.99). When we were contacted by phone on 2/4/2014 we agreed to refund two additional charges of $24.99 as a onetime courtesy. In conclusion, this account is closed, there will be no further automatic billing and we have refunded a total of $99.88.

Consumer

Response:

I am rejecting this response. All of the things that they said are factually correct. My complaint is that their sales tactics are dishonest and misleading. I did not know I was signing up for a second service and did not notice the 2nd charge for several months. If they had been honest about what they were selling, I would still have the one service that I wanted to pay for. Instead they chose to trick me into paying double. I didn't want the second service.

Sincerely,

Business

Response:

Attached is the PeopleFinders Rewards offer for your review. Your regular PeopleFinders Membership ($24.95) and PeopleFinders Rewards have two separate functions on PeopleFinders.com.

Our PeopleFinders Membership allows you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any address

•Social Profile Searches – See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current owner and value

PeopleFiners Rewards allows you to receive heavy discounts on some of the products offered on PeopleFinders.com. Background checks, for example, are offered to PeopleFinders Rewards members at $1.00 instead of the normal price of $39.95. We understand that you did not wish to enroll in PeopleFinders Rewards. The wrong option was selected through the post transaction offer. Because of this misunderstanding we have refunded three charges of $24.99. The previous charges are non-refundable.

Review: TO WHOME IT MAY CONCERNI IN LISTED THE SERVICE OF PEOPLE FINDER'S TO HELP ME AND IT WAS SUPPOSESD TO HAVE BEEN A ONE TIME,PAYMENT I JUST FOUND OUT FROM MY BANK THAT THIS COMPANY HAS BEEN DEBITING MT ACCOUNT FOR THREE MONTH'S AND HAS MY ACCOUNT OVERDRAWN,I WOULD LIKE TO HAVE THEM TO PAY ME MY MONEY BACK AND PAY MY OVER DRAFTFEE TO MY BANK I HAVE CONTACTED PEOPLE FINDER TO REQUEST THAT THEY PUTTHE FUNDS BACK AND THEY ONLY SAID THAT THEY CAN ONLY PUT THE FUNDS, BACK IN MY ACCOUNT FOR THE MONTH OF MAY.SO IF YOU CAN PLEASE ADVISE ME ON HOW GET MY MONEY BACK. THANK YOU.Desired Settlement: I WOULD LIKE PEOPLE FINDER'S TO REFUND ALL MY MONEY FOE THE MONTH'S IN QUESTION, MARCH APRIL,THANK YOU.

Business

Response:

We have reviewed our files and found an order for a search was placed by you on 1/30/2014. At this time you had a choice to select the full price report for a single search or the discounted price report which comes with a three day trial membership. The membership provides unlimited searches and other features for a monthly fee. Our records show the discounted report with trial membership was affirmatively selected on 1/30/2014. If your intention was to run only on search on that day you had selected the wrong product. You failed to cancel this trial within the three days therefore you were billed $24.95 on the fourth day and for every month thereafter. We apologize for the inconvenience, but overdraft fees are something we do not control and do not provide reimbursement for. To get help with this issue, we suggest that you contact your bank or credit card company where you are receiving the fees from. We apologize that we could not be of more assistance regarding this matter. Per your request over the phone on 5/14/2014 we agreed to refund one charge of $24.95. Later that same day a supervisor called out and spoke to you. She agreed we would grant one additional refund of $24.95. The two remaining charges for the initial purchase ($6.95) and one membership fee ($24.95) are your responsibility. In conclusion, you have been refunded two charges of $24.95, your account is closed and there will be no further automatic billing.

Review: I went to the peoplefinders.com website to see what information they had on me. I chose the one time $2.95 charge, and when the information came up. I received a pop-up that asked me if I wanted to see this information. The pop-up was also consent to a membership fee, which was not properly labeled. I could not see the information I paid for without clicking 'yes' I want to see my information. When I called the company they informed me of my 'consent' and informed me the fee is non-refundable.Desired Settlement: I want my money back and I want better labeling for their blasted pop-ups.

Business

Response:

We received your request and issued a refund for $24.95 as a one time courtesy. This amount will be shown on your credit card statement within five business days. We have reviewed our files and found that immediately after completing your initial purchase, a full-page offer to our trial membership was displayed. It offered our services free for three days and explained that by clicking the "YES" button you are agreeing to an automatically renewing membership. It clearly and concisely states that if you do not cancel the trial membership within three days, the card you provided will automatically be billed $24.95 on the fourth day and for every month thereafter. You had the option to accept or decline this offer by clicking "YES" or "NO". Our records show you affirmatively selected to enroll in the three day trial membership. We did not receive a cancellation from you therefore you were billed $24.95. We hope this resolves any concerns you might have. If you need anything further feel free to let us know.

Review: The website claims to give you a one-time phone number look-up. They claim that you agree to a $24.95/month charge. This information is not clear. It is also a scam to get you to continue to pay this monthly service because you don't know you have to cancel the service.Desired Settlement: Refund of three months. They granted me a one-month one-time refund when I canceled the service.

Business

Response:

At the time of purchase on 8/17/2014 you with an offer to a 3 day trial to our Membership through a full-page offer directly after checkout. You had the option to accept or decline this offer. Our records show you affirmatively selected to enroll in this trial membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per this complaint, and as a onetime courtesy, we will grant one additional refund of 24.95. Please allow 2-5 business days for the refund to process back into your credit or debit card. Your account with PeopleFinders.com is now closed.

Consumer

Response:

I am rejecting this response because: I was unaware that I had to cancel the service within the three day period. I thought I was paying for one phone number. My life is hectic and I needed one phone number. I would not have paid for the one phone number, let alone months of service. My time in August was spent getting two children off to college, buying their books, taking care of my father who is ill (my mother died in April) and returning to my job as a public school teacher. I have not been any less busy since then, and I just happened to notice these charges on my credit card bill for this month. My complaint is the method that they do business, having a system set up that forces you into a plan by you unknowingly spend money they don't intend to spend. My account with them will show I never looked up another number since August.

Business

Response:

We feel we have already explained how the charges came to be. PeopleFinders.com is a self-service site where users must navigate and select the products themselves online. You selected a membership product on 8/17/2014 which provided the capability to run unlimited searches and other features for a monthly fee. If your intention was to run just one search then you had selected the wrong product. Our Customer Service was available to take your cancellation at any time via the website, email or over the phone. Unfortunately, you are not eligible for any further refunds per the Terms you agreed to on Peoplefinders.com.

Review: I cancelled the service 5 minutes after signing up. I realized it was not giving me the proper info I was looking for. Months later I looked at my bank statements and realized I was being charged monthly for a service I definitely cancelled. I'm requesting a full refund.Desired Settlement: Full refund for recurring bill.....

Business

Response:

At the time of purchase on 3/22/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Our records show you successfully closed your account online on 4/27/2015, two renewals cycles after the membership was initiated. Per the online request, and as a onetime courtesy, we granted one refund for the most current month of membership (April). Please allow 2-5 business days for the refund to process back into your credit or debit card. We then received our first phone call to a representative later that day (4/27/2015) and we went over your membership and cancelation dates. You are not eligible for any additional courtesy refunds. Your account is closed, there will be no further automatic billing and we have issued one refund of $24.95 as a courtesy. The remaining charges you are responsible for are the initial trial cost of $0.95 and the March membership fee of $24.95.

Review: I originally used the PeopleFinder service in 2013. Successfully, but as I did not need the service ongoing, I called to cancel the service in early 2014. Not only did they continue billing me, but they signed me up for an additional "Rewards" service, at an additional 24.99 per month.I would like to be refunded in full for the charges that were billed after January 2014. This is an unfair practice, or maybe just their clerical error. In either event, they did not follow my cancellation request.Desired Settlement: Refund all fees charged after my cancellation telephone call in January 2014.

Business

Response:

At the time of purchase on 9/21/2013 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your online request on 6/14/2015 we closed your account and, as a onetime courtesy, we will grant one refund for the most current month of membership at $24.95. Please allow 2-5 business days for the refund to process back into your credit or debit card. The charge of $24.99 is for PeopleFinders Rewards program. This extra service is presented to you through a full-page offer directly after checkout on 9/21/2013. Our records show you affirmatively selected to enroll in this additional membership. This allowed you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 on the eighth day and for every month thereafter. As a onetime courtesy we have refunded one charge of $24.99 for the most current month of Membership. Please allow 2 to 5 business days for this credit to reflect. We find no record of a cancellation prior to 6/14/2015 therefore there will be no further refunds on your account.

Review: I ordered a search for .95 cents. It didn't even have the information that I wanted. All of a sudden I see billing for $24.95 per month. I have 2 months of billing that I want removed. I didn't want this service and never used this service except for the one search and that didn't have the info I wanted.Desired Settlement: Please credit my account for the 2 months billing $24.95/month

Business

Response:

At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Our records show you called our Customer Care department on 9/24/2015, the trial Membership you selected was explained to you and one refund of $24.95 was offered. You declined the courtesy refund offered to you. Per this complaint we will issue the previously offered refund of $24.95 for the most current month of membership, as a one-time courtesy. There are no further refunds available.

Review: I have been charged for a service I did not ask for or authorize. $24.95 was charged against my bank account in both December 2014 and January 2016. The web site for this business claims they will not reimburse these fees. I have not received any services from this company. My credit card has been compromised.Desired Settlement: Refund $24.95 X 2 and stop debiting my account.

Business

Response:

We cannot locate an account using the email address provided. Did the customer run a people search on our website? Could there have been a different email address used at the time of purchase?

How in the world could this be an A+ rating company when they have 600 complaints in the last 3 years. They are very deceiving and dishonest and don't provide the service that they advertise. Their website needs to be regulated and required to be upfront and not confusing and dishonest about charges.

I used this service once in Dec of 2014. Was careful to only use a one time look up for a total of $19.95. 4 days after they charged my credit card an additional 24.95. In Jan again $24.95 and Feb again $24.95. I did not notice until I pulled up my credit card to look at the charges. They said at checkout they offered a 3 day trial which I signed up for. NOT TRUE. I could not lock onto their site with my email to check because they said my email was put in wrong. She would only credit one month. I feel this is a total scam! BUYER BEWARE

Awful choice for a search! Use anyone else first...

Even my own info was less that half complete and definitely inaccurate. I used the Monthly service offer of $19.95 for less than 2 hours and both called and emailed to cancel & be refunded. Nothing doing, I was told after 3 calls and as many emails!

Save your money. Absolute scam and horrible customer service. Nasty "Amy" is anything but capable of providing Customer service solutions.

Utah's basic street addresses all have North, South, East, or West. PeopleFinders does not display any of them. None. Other search companies display them. When I called PeopleFinders there was NO interest in looking into what I explained. I was told several times during the call that they display what they are given. I told the individual that the product was not of use to me then and that I would like a refund. I got the response of "no, per the terms of..." which I understood. But, I will say that I have found that the service is not interested in customer feedback. I do NOT recommend them at all as there are better options available.

I have been billed $24.95 for 6 months, I have never consented to join this membership company....I called your number to cancel, which lead me to your home page, and I couldn’t cancel they need an account, I have no account.......there was no person to talk to.....I have to cancel my credit card..and hopefully my visa people at state farm will try to help me this is a terrible company,,,,,,to be billed for something I did not want or choose. or maybe tiny letters that I could never read, I will tell everyone not not not not to do anything with your company, I request a refund. I notified Revdex.com in raleigh, already,

Review: I would never contact the Revdex.com except in a situation I feel is worth reporting. This has to do with my private info (previous marriages) being listed on this site. I emailed this company and asked that they remove this info. I then received an email directing me to their opt out link.I tried to explain to them that this was not working for me. When using the opt out page and after entering my name and info, a page displays showing numerous last names as mine but not my first name or me. I was not showing up so I could not opt out.Yet when typing in my full name (maiden name associated with their listing) in Google peoplefinders comes up showing my name and when I click onto the link my full maiden name is visible along with past marriages.Apparently they have my info with my name listed for all to see but I am unable to use the opt out feature. I emailed them and explained this and their reply was-(Marriage records are not something we are able to opt out. Per law we are obliged to provide that as it is a public record.)I would like to know what California law states that "per law peoplefinders is obliged " to list this info? I emailed them to direct me to this law and as of today no reply.I need this info deleted as soon as possible for my safety as I am having problems with stalking and I am trying to remove all personal info such as this from the net. It surely does not help a victim to have companies such as this display all your personal info.I would appreciate the company taking all info including my maiden name, married name, past marriages, addresses, emails or any other info they have on myself out.I think it really is deplorable that a person has to go to these lengths to protect their privacy and hope that in the future more legislation is created to protect the individual.Desired Settlement: I wish all my info on my maiden name be removed from their website along with any info for my married name, including name, marriages or any info they have listed as soon as possible.

Business

Response:

PeopleFinders.com values your privacy as a safety risk and can submit your Marriage Record removal given the situation. We can confirm that an opt out request was received regarding your listing on 8/10/2014. However, we are unable to find your Marriage Record with the information provided on this complaint. Please provide the PeopleFinders.com URL where the listing can be found or call our Customer Care team to walk us through how to find it. Please ask for our removal specialist [redacted] ([redacted]) to assist in submitting this opt out.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I personally talked to [redacted] this morning and supplied him with the link. He said he would submit the info for removal. He also indicated it would take 5 business days.

I also emailed the link to his company. I appreciate the company doing this for me. Thank you