Peoplefinders.com

Review: Visited and requested marriage/divorce information on my deceased husband, to see how many legal marriages Preceeding my divorce from him. The report I received held only addresses he lived no other information. PeopleFinders list a whole line of the reports of information that is available, so when you sign up, you think the site is going through every repost, highlighting as through searching.I called the company to report to them there was no record of our marrage or divorce and it showed only known addresses which he moved to in the last 30 years. Customer service claims those reports given to me were the only ones allowed. I further ashed them: where were the marrage/divorce and they asked me if I read their agreement, I replied yes, he then said, I would relieve only those allowed.I then said WHY do you list all those reports on the first page, if you receive only known addresses, he told me I have to go to city hall records. I said then why do you list those reports, when in actuality they cannot be accessed? I told him illegidlly it is false advertising and they received $12.00 for address, which I can receive by going to the white pages. I told him I was reporting this to you, it's unethical and misleading.Desired Settlement: $9.95 for the bonus pack, they can keep $2.95 they got me on for the address info, I didn't need.

Business

Response:

Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. We are including the marriage and divorce coverage below for your convenience. To obtain records from states that are not listed below, you may contact the county office where the marriage or divorce was filed. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. Marriage Searches:Results may include bride and groom's name, bride and groom's age at time of marriage, county and/or state, and filing number. California (1960-1985) Colorado (1975-2004) Connecticut (1966-2002) Florida (1970-1999) Iowa (1835-1926) Illinois (1793-1920) Kentucky (1973-1999) Maine (1892-1996) Minnesota (1976-2003) Nevada (1968-2000) Ohio (1970-2004) Texas (1968-1998) Utah (1800-1999)Divorce Searches:Results may include petitioner, respondent, file number, marriage date, and county and/or state of filing. Colorado (1975-2000)Florida (1970-1999)Minnesota (1970-2003)Nevada (1968-2000)Texas (1968-1998) Per this complaint, and as a one-time courtsey, we will issue a refund for your unused Background Report vouchers at $9.95. This amount will be shown on your credit card statement within five business days.

Consumer

Response:

I am rejecting this response because: if you go to their website, it's contents is not advertising what they offer, it's aledgedly misleading the public to a service thet cannot provide. I appreciate the refund, however I still speak for all those that will mislead.thank you in advance.

Review: I tried to use the service as advertised. I purchased one report for $3 after the site indicated that it could provide the name associated with a phone number. When I got the report it did not contain anything that was not already available (i.e. the phone number). I called to ask for a refund of my $3 and was told I had purchased the trial membership. This was a lie and I have screen images to prove it. I have had to change my credit card number to stop future fraudulent charges.Desired Settlement: I have informed my credit card company of the fraudulent charge and changed the number to stop further theft. Seriously, if this was done on the street theses people would be arrested immediately. Surely someone can stop this type of internet mugging?I want the $0.95 back on principle. It should have been $3 or so as I purchased just one report but they changed it without my permission so they could sneak out the $24.94 "membership fee in a few days".

Business

Response:

As you stated and our records show you purchased the Reverse Phone Report. You were charged $0.95 for that order. We have reviewed the report(s) you purchased. Caller ID can be changed with phone providers so that the person's name doesn't show up on caller ID. When the caller ID has been changed we only have access to the name it was changed to. Sometimes it can be a first name or last name only, or it can be a city and state. We are sorry that you did not receive the results you were hoping for. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. We have closed your account per your request over the phone on 4/29/2015 so there is no need to change your card number. You stated that you have already contacted your bank or Credit Card Company and filed a dispute for the $0.95 purchase you made on our site. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

Review: I initially signed up service to do a reverse look up of phone number. I wanted to know who the number was because they call my phone about 20 times a day and then hang up even if they hear my voice, so I went on-line and thru people finders was directed to free trial membership. The site states that the trial period is 3 days THEN my account would be charge $14.95. I purchased it figuring that if they could tell me who the phone number belonged to which was indicated that they could if I paid for the service it would be worth it. After buying the report and membership because you cannot get the report without agreeing to the 3 day trial membership I called their customer service to make sure my card was not charged for the 14.95 and it was! They charged me on day 1 and this is day 3 and the trial ends after today and they charged my account. Even though their website clearly states that the 3 day trial is fee. CROOKS! When I called to clear it up they said no refunds.. I said I am not asking for a refund just not to be charged when clearly they had no permission to charge my account before the 3 day trial was up. The customer service rep I spoke with was rude and said there was no supervisor I could speak to. When I tried to explain, she spoke over me and referred me to the web site to read the fine print of terms of service. I then hung up with her and read the fine print...all of it...called her back and tried to explain how my card was not supposed to be charged before the end of the 3 day trial let alone the minute I placed the transaction. This time I demanded to speak with a supervisor and she said I would have to call back and get someone else. She said this was not her problem I did not read the fine print.. I said are you kidding me..it’s your job to explain as a customer service rep the details of why my account was charged and to help me understand. She said no it is not...I am floored.. so I called back and someone transferred me to a supervisors voice mail. I left a message. Who knows if I will get a call back or not?Desired Settlement: Lastly and most horrific to me is I have a high voice so I was accused of not being who I am..are you kidding me...that is discrimination/unlawful..and in no way did they even verify my identity by asking me any questions...however, if they had I would have gladly answered them to prove who I am. I want a full refund $14.95 and full cancellation of my membership. If not then I will contact a lawyer and I will see them in court.

Business

Response:

We apologize for the confusion. It appears that the customer had selected a Premium Membership to be active on that same day. However, we went ahead and refunded the $14.98 today.

With careful navigation I was able to get to just the one-time $.95 report. But to access the information I was looking for just once, it cost another $19.95 - only to find out they didn't have it to begin with. They didn't have my email until this order - I'm sorry I gave it up.

Review: Company failed top provide the service

PeopleFinders failed to provide the service they offered.

The reverse phone number's owner's name and address was never provided of many numbers I tried, INCLUDING MY OWN.

A number that is not in service appeared as if it had a name. That's impossible.

===

I need to find the business address of a phone user who took money, didn't provide the service and his invoice has the wrong address. I have two working numbers he answers and need to find his real address.

The Revdex.com gave these crooks at PeopleFinders.com an A + !!!

These people have been in business for 13 years robbing customers blatantly by promising to give us what they don't have. How is it possible the Revdex.com would give them an A plus?

Before we pay they claim to have the name of the owner of the Phone number, but when the search is done, the "name" is the name of the CITY!!! This information is available without the service.

So they have no names and no addresses to offer really, only a pretty website harvesting millions of dollars from unsuspecting customers.

Desired Settlement: PeopleFinders failed to provide the service they offered.

The reverse phone number's owner's name and address was never provided of many numbers I tried, INCLUDING MY OWN.

A number that is not in service appeared as if it had a name. That's impossible.

===

I need to find the business address of a phone user who took money, didn't provide the service and his invoice has the wrong address. I have two working numbers he answers and need to find his real address.

The Revdex.com gave these crooks at PeopleFinders.com an A + !!!

These people have been in business for 13 years robbing customers blatantly by promising to give us what they don't have. How is it possible the Revdex.com would give them an A plus?

Before we pay they claim to have the name of the owner of the Phone number, but when the search is done, the "name" is the name of the CITY!!! This information is available without the service.

So they have no names and no addresses to offer really, only a pretty website harvesting millions of dollars from unsuspecting customers.

I paid with a debit card and I am afraid these crooks will try to collect more money from my account.

I am canceling the subscription I paid for $3.95 to avoid a charge of 19.95 in 3 days.

Today is June 9 2013.

I can't believe how low the US is coming to.

I BEG YOU LOWER THESE CROOKS RATING. DON'T BE A PARTNER IN THEIR DIRTY BUSINESS. I CHOSE THEM BECAUSE OF YOUR INACCURATE RATING.

Business

Response:

Business' Initial Response

Hello,

Our records show you have already been assisted with this matter. You called us today 6/11/2013 and we have issued a refunded of 3.96 as a courtesy. This amount will be shown on your credit card statement within five business days. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX.

Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I do accept the response of courtesy refund of the $3.95 charged.

Thank you

Review: I wanted to just find one person. I did not agree to a free 3-day trial or a year's service. I made sure to click no-thanks every time on every screen. I was charged 24.95 for a year's service. There is no way to refund my money or a supervisor to talk to.Desired Settlement: I would like my 24.95 refunded for the service that was charged that I never authorized.

Business

Response:

Our records show you have already been assisted with this matter. At the time of purchase on 12/2/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at any time on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day. Per your request over the phone on 12/9/2014 your account was closed. Then, on 12/10/2014 you were contacted by a supervisor. She agreed to refund $24.95 as a onetime courtesy. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: On 12/23/14 I went on this web site to find an address of an old friend. I was billed a small amount. In both January and February I was billed $25.00. I was certainly not aware of a commitment to any "membership" When I called today to inquire, I was told that using the site constituted a membership and that because I didn't cancel I was charged.Desired Settlement: 24.95 X 2== 49.90 credited to my **

Business

Response:

At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card. There are no further refunds available per the Terms you agreed to. We have also cancelled your membership.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: The people finders website is very tricky. I am very careful and read all fine print. I set up an account for the trial period, and I cancelled before the trial period. I went back on the site an did an individual inquiry for a couple of dollars. It never stated I was starting a membership with them. I understood I was just doing a one time charge. I received no notifications that I was being charged and when I was being charged. That website is very misleading. I called the complany and they representatives were so rude. The representative would not hear me out, she was talking over me and she hung up. My second call was to a [redacted]. I explained to him I wanted my money back, he told me that was not going to happen. I asked him how do I dispute this he said there is no way to dispute it. He didnt not offer no resolutions. I asked to speak to a supervisor and was told they can only transfer me to a voicemail. The voicemail had no name attached to it. It all seems just fishy. I would never deal with their service again. They trick you into a membership. I want my money back.Desired Settlement: I want my money back, I will settle for the last 2 months. I want the owner of that company to contact me for his rude employess. They need to listen to the call I made.

Business

Response:

We have reviewed our files and found an order for a search was placed by this customer on 6/16/2014. At that time a $1.95 Reverse Phone Lookup Report plus Reverse Phone Membership Trial was selected. This trial was cancelled via the online Account Manager on 6/17/2014. We show continued usage up until expiration on 6/19/2014.

On 7/11/2014 a separate order for a search was placed. This second time the exact same $1.95 Reverse Phone Lookup Report plus Reverse Phone Membership Trial was chosen and the customer proceeded through the same checkout process. This time we did not receive notification that they wished to cancel the trial within the three day trial period. Therefore, they were charged the membership fee ($24.95) on the fourth day, and for every month thereafter. In addition, our records show this user ran many searches up until 9/30/2014, utilizing the membership for three months after it was initiated. On 10/17/2014 we cancelled the membership per her initial request over the phone.

Given that we have provided the ability to run unlimited searches for a monthly membership fee our Terms do not allow for refunds. This customer has also mentioned that they have already contacted their bank or Credit Card Company and filed a dispute. Often, due to the dispute, they are given a conditional refund by the bank; therefore we cannot offer them a courtesy refund. In conclusion, the charges are non-refundable per the Terms agreed to and continuous usage on the account, the account is closed and there will be no further automatic billing.

Consumer

Response:

I am rejecting this response because:

Those terms I did not agree to. I read no such policy or terms. They did not inform me that they were billing. if I knew they were billing me I would have cancelled the firt time I got billed 24.99. But they were sneaky billing.

Business

Response:

You were notified of the automatic billing in clear and concise standard text on each page of checkout. Our records show you were aware of the membership because you logged into your account and used it consistently. The usage of the membership over the period of four months indicates that you did not intend to cancel within the first month. You are free to review the refund and other policies every customer must agree to in order to complete a purchase on PeopleFinders.com at http://www.peoplefinders.com/terms.aspx.

Review: I signed up for a single $0.95 search to contact someone who hit my car. I provided credit card details and completed my order. I received an email of my login info, but no invoice for my order. We get credit card reports quarterly and flagged that I had been charged $24.99/month.When I contacted PeopleFinders, I asked for details and was told that I had signed up for $24.99 a month. I asked for a screenshot or confirmation and I received an image with the name "John Smith" and certain words highlighted in yellow. Curiously, there are 2 "Continue" buttons, with one falling below fold on standard PC screen. When I look at my account, it shows I was charged $0.48 for 1 report.1 purchase, no invoice, no confirmation, deceptive order process, inconsistent charge report, questionable verification.Desired Settlement: I paid for a single report. My account shows it was worth $0.48. I agreed to pay $0.95. If the policy for 1 report is $1.95, I am happy to pay that. I did not want, see, order, confirm or ever use to purchase a monthly subscription.

Business

Response:

At the time of purchase you had the choice to select a single report at the normal price ($1.95) or the same report at a discounted price plus trial membership ($0.95). Our records show on 10/16/2014 you chose to receive the discounted price ($0.95) for signing up for a 3 day trial to our Membership. As the second checkout page states, the total ($0.95) is broken down into two charges; $0.48 for the report itself and $0.47 for a search voucher to use later. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Given that our service provides you the ability to run unlimited searches, our Terms do not allow for refunds and simply allow users to cancel anytime to avoid further billing. Per your request over the phone on 3/12/2015, five months after the membership was initiated, we cancelled your account. In conclusion there will be no further automatic billing, your account is closed and the charges are non-refundable per the Terms you agreed to.

Consumer

Response:

I am rejecting this response because:the only option that appears above the fold is the option for discount. This is misleading. I can see from the many other complaints that this appears to be the practice of this company to mislead and defraud. If if that is, in fact, how you would like to leave this, after a very logical and reasoned response, I guess there is no other reasonable action for me. Thanks you, Revdex.com, for trying to help out. Clearly, there is only one motion left at this time.

Review: The company was not transparent in the advertising process when they did not disclose that the cost was $300 a year and it was a annual contract. They only advertised that it would cost 95 cents for the address. I only needed the address. I do not need or want an annual membership nor can I afford it. They refuse to refund my money which was my next week grocery money for my child.Desired Settlement: A refund now

Business

Response:

At the time of purchase you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this monthly membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day. Per your request online to completely close your account on 4/25/2015, and as a onetime courtesy, we have granted one refund of $24.95 for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card. There was no yearly contract or $300.00 charge on your account.

DON"T DEAL WITH THESE PEOPLE .. THEY TAKE MONEY BUT DON"T DELIVER

People finders is a "come on" operation , they promise but they don't deliver. They will fraudulently bill you and then make it difficult for you to get in touch with them, note there tel number give a minimum of information , there is no way to talk with a real person, they have no email address for their so called "customer service.

Agreed to pay $1 to run my record. No records were found, that I needed. Scammed me later for $25, when I haven't used any of their service and haven't logged in. Another monthly subscription scamming machine. Beware. They stick their no refund policy into your face, when you ask for your money back.

terrible experience, charge 19.99 and next day another 29.99 for some trial WATCH WITH THESE PEOPLE!!

Beware of People Finders their way of adding on more charges is not set up to accommodate the customer. I am being charged an extra $!9.95 that I do not think I owe, and would not have used their site if I knew how they kept adding on the fees.

What a joke this "company" is - if you dare sign up for a "one-time" check on a phone number (supposed to cost.95 and.50 - you are automatically signed up for one month membership at a cost of $24.95 if you do not email them within 3 days. It is in your best interest to not try anything with this company. After they "stopped" my monthly charges they hung up on me!

Review: On 3/21/13 because of a death I needed to reach someone.

Because of a death I needed to reach someone. They were no longer at the number I had for them. I then went to Peopolefinders. I am seventy-two and was not feeling well from the trauma of the death, plus have health issues so that permanently I do not feel well. I thought I was agreeing to pay only .95 cents, and to that I agreed. But I was NOT provided any information to reach the person. The information that was provided was all old, past, no longer good information. I was not able to reach the person. So that when the .95 cents appeared on my card I called my bank and told them that it was NOT a good business, that the information provided by them was all outdated, past information which was NOT current and was NOT helpful, and that I should NOT need to pay. My bank adjusted the .95 cents. Then when the $24.95 charge appeared on my account I told the bank that was fraud. I had NEVER agreed to that. I thought that this matter had been adjusted back in April. But yesterday I got something from PeopleFinders disputing the matter. This goes back months. I thought it was closed, finished. I did NOT agree to $24.95. I would NEVER have agreed to that. I cannot afford that, so that I would NEVER have agreed to that. I used PeopleFinders for one time only and that one time did NOT provide me current information. The information they had was useless for it was old, no longer current, past information. So that I did not even owe them the .95 cents. To repeat: I used this business one time only and the information they provided was no good and did not enable me to reach the person who I needed to reach. I never used the business again. I consider that they are fraudulent to be charging me for I did NOT agree to any monthly charge.Desired Settlement: To NOT charge $24.95. To tell my bank that as regards Case Number CBXXXXXXXXXXXX they agree to NOT charge. I thought that this was settled. This goes back months. But I just heard from my bank yesterday by mail. They sent me something from PeopleFinders. I don't understand why my bank waited so long to send it. But PeopleFinders is disputing the $24.95, Case Number CBXXXXXXXXXXXX. I seek for PeopleFinders to agree to NOT charge. I will go to Consumer Protection for the State of California if I need for I NEVER agreed to any $24.95. I consider that this is fraud, especially when what I did agree to was the .95 cents which did NOT even provide current appropriate information.

Business

Response:

Business' Initial Response

We have reviewed our files and our records show that an order for a search was conducted by the customer on 3/21/2013. At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by them on 3/21/2013. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time. We did not receive a contact from the customer to cancel until three after the membership was initiated. The account was closed prior to this because we received a dispute through their credit card company on 5/16/2013. On 5/30/2013 the charge was determined to be valid by the credit card company. We have advised this customer no less than six times that this case is closed. In conclusion, the entire account is closed and the charges will not be refunded.

Consumer's Final Response

Dear Revdex.com,

I have heard from my bank that the temporary credit they had issued, regarding the dispute of the business' charge, is now a permanent credit. By reason of that fact it closes out my complaint for there is no practical need for the Revdex.com to pursue the monetary dispute I had with the business.

However I would ask, as a consumer and a member of the American public, that the Revdex.com reconsider the high rating given the business until and unless the business makes its website much more clear. When people turn to peoplefinders.com they can be in the midst of a tragedy or misfortune, so that emotions can be upsetting their understanding of how the business' website functions. In addition some people, especially among the elderly or the less talented, may never be that good with the computer and with understanding it. The computer can be confusing for many members of the public. So that it may not even be that peoplefinders.com are being dishonest, but rather that they have a high level of comprehension of their own website so are failing to see that what is clear to them is not that clear for the general public. If there are a lot of problems such as I had -where I did not realize I had committed to a membership, but I had thought it was a one time service- then the business' website needs to be made easier and clearer for the public. For if this happens to many consumers, or even to several consumers, that does serve to indicate there is an ongoing problem with the clarity of the business' website. The business has a duty to its public to ensure that the website is clear enough for the public to understand, since it is seeking to solicit all the public as customers.

In any case because of the letter I have received from my bank, dated July 6th, received just today, I am letting the Revdex.com know that my complaint can be closed as my bank has decided to make the credit permanent. I thank the Revdex.com very much for its efforts in this which I do view played a part in this final outcome. Again, thank you Revdex.com.

Review: Unauthorized Credit Card Use.

On September 24th, 2013 I made a one time purchase of $1.95 for the companies service. On September 30th, 2013 I was charged a fee of $24.95 for allegedly signing up for the monthly service, which I no such thing. I didn't catch the charge on my credit statement the first month, but on October 30, 2013 I did catch the charge and contacted peoplefinders.com. When I contacted them, they told me that they would refund me for this charge only, and close my account. So this prompted me to go back in my records and find out how much I have been charged. Upon review, I found the September 30th charge. I again contacted peoplefinders.com and told them that I didn't sign up for this service what so ever and I provided proof to the company that I made a 1 time purchase. After providing proof, they sent me an email stating that I would receive my additional $24.95 credit. I didn't receive the credit. I emailed back, and I got an email back stating that my issue has been resolved and to call the company. After calling the company, the representative told me she couldn't help me and transferred me to the supervisors voicemail where I was not helped. Desired Settlement: I want all of my money back, 2 charges for $24.95 (which I have received one refund already) and a refund for my 1 time purchase of $1.95. Also, I want the company to delete all of my information they have on the search database.

Business

Response:

Initial Business Response

The product you selected was a people search report for $1.95. After this purchase you were presented with a full page advertisement offering a trial to our services. You had the option to either accept or decline the offer. We understand it was not your intention to have a membership but our records show you affirmatively selected the option to enroll in our monthly membership.

Our terms of use does not normally allow for any refunds but we received the requests you are referring to and issued TWO refunds for $24.95 each as a one time courtesy. These two refunds may take five to ten business days to process. The $1.95 report you ordered is non-refundable and this charge is your responsibility.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

Review: I have contacted PeopleFinders.com repeatly to have my Name and Address information removed from their website. I completed the opt-out request, yet after 4 months now, my information is still showing on their site.This is a major security issue. I did not ask them to publish my address and name and other pertinent information. Everytime I call them, they tell me the same story. I will transfer you too a supervisor voice mail. Leave message.The supervisor never calls back or contact me. The customer service agent have their volume down so low as so they don't want to hear anyone call in. Or they will pretend that they can't hear you. And they are extremely rude.I want my information removed immediately from their site. Link is listed below.[redacted]Desired Settlement: I want my information removed from their site. Or I shall file law suite.[redacted]

Business

Response:

All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

We have reviewed our files and found that per your conversation with a supervisor on 10/1/2014 an additional request was sent to our IT department. They successfully removed an additional listing later that same day. Today we have submitted a listing that we believe to match your information for removal. Please allow 24-48 hours for any changes from today to reflect online.

Consumer

Response:

I am rejecting this response because: This company has repeatedly lies.

As they stated in their response, that my information was removed.

It's been well over a week and my information is still showing on their website. As of today, 10/9/2014

This has been an on going situation with this company to have my address information removed.

I request that my information- address and links on peoplefinders be removed immediately.

Link to site:

screen shot attached.

Business

Response:

Thank you for providing the URL. This is in fact the additional listing we submitted for removal yesterday. Again, please allow up to 48 hours for this change to reflect online.

We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site it is your responsibility to notify us so we can remove it.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Charged me $19.95 for one day of service!

I signed up for a trial subscription that I thought was for one month for the price of $19.95. When I received the receipt, it was for 24 hours! Why in the world would I pay $19.95 for 24 hours! I called customer service to find out how they were going to correct the problem. They told me I had not placed any order but with another company called "Trial Pay". Hmm - the order was placed through the PeopleFinders web site or a link on the site. I have receipt that says "peoplefinder.com", but PeopleFinders says they have no record. This is a complete bull. It appears the PeopleFinder may have signed up with some 3rd party marketing company. However, they have made it so confusing, you can't tell whom you are dealing with. This is an unethical practice to gouge the consumer. Maybe PeopleFinders is not legally at fault, but with these unethical practices, it is a company I would recommend not doing business with. Unfortunately, for PeopleFinder I was impressed by their search capability and ready to upgrade to full service membership at $45 per month. However, I am not going to do conduct business with a company with such poor practices. Desired Settlement: $19.95

Business

Response:

Initial Business Response

Our records show that on 10/8/2013 you signed up for a 24 hour free membership through Trial Pay. Trial Pay is a different company therefore billing is processed separately from PeopleFinders.com. We apologize for any confusion. The advertisement is displayed as a promotional offer from Trial Pay at the bottom of the page. You selected to sign up for another product through them such as a Netflix or a magazine subscription and received 24 hours of free searching on our site. Your billing information has never been entered into our system because the additional product you purchased was through Trial Pay. We can however offer you a complimentary 30 day membership for the confusion. If you would like to redeem this complimentary 30 day membership please contact our Customer Care at (XXX) XXX-XXXX. Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Consumer Response

Two things:

1) I find it odd that a company would be accepting advertisements that drive customers AWAY from their website. Most companies try very hard to drive customers TO their website.

2) I find it odd that Revdex.com awards PeopleFinders.com an A+ rating. PeopleFinders.com has 621 complaints in last 3 years and 192 in last 12 months. I find that astonishingly high. Revdex.com's own Industry Comparison shows Peoplefinders the worst in the industry. I they get at A+?

Business Response

Whether purchasing this product directly through PeopleFinders.com or purchasing it through a promotion from a partner (like TrialPay), you still need to use PeopleFinders.com to access the product. The only difference is, by purchasing it from one of TrialPay's partners we provide the service for free. we still have to pay for the product so you must come to PeopleFinders.com to use it. The terms of TrialPay's promotions vary from offer to offer. Users must read the details of each offer and may purchase a desired product. This is all self-service and at the sole discretion of the online consumer.

Review: personal information for sale, via various websites without my permission.

The company, Peoplefinders.com, offers my personal information for sale, via various websites without my permission.Desired Settlement: The company, Peoplefinders.com, offers my personal information for sale, via various websites without my permission.

Requesting complete removal of my personal information and any hypertext links associated with my name.

Business

Response:

Initial Business Response

All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State, and Federal level, and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

We are not required to remove any information from our website; however, we offer the option to as a courtesy. We are not refusing to remove your information. We will remove this information from being searched on our site once we receive your request.

To fulfill your opt out request you will need to follow the automated process online. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

A) I never gave permission to exploit my personal data, commercially or privately.

B) Selling access to personal information to anybody may be harmful, and may be a base for future legal action.

Again, please remove all of my personal information.

Thanks,

Final Business Response

Again, we are not required to remove any information from our website and offer the option to as a courtesy. It is your responsibility to manage your own public profile on PeopleFinders.com. We will remove this information from being searched on our site once we receive your online request.

Simply navigate to-

http://www.peoplefinders.com/manage/

Follow the online instructions to remove your information. Feel free to review our Privacy Policy at http://www.peoplefinders.com/privacy.aspx which states-

"Unless otherwise required by law, we will only accept opt-out requests directly from the individual whose information is being opted-out and we reserve the right to require verification of identity and reject opt-out requests in our sole discretion. Of course we are unable to remove any information about you from databases operated by third parties. We do not accept opt-out requests via fax or mail."