Peoplefinders.com

Review: MAJOR COMPLAINTS:1)Inaccurate listing of personal identifying information. 2)Listing service is causing multiple types of harm due to discrimination by prospective employers, based on age, address/telephone prefix information that identify neighborhood/part of town/county. 3)PEOPLEFINDERS requires the harmed party to agree to their privacy policy, register IP, and/or create a personal account/"My Account," in order to "opt-out" of their service - which is a further invasion of privacy and could exacerbate the problem of PEOPLEFINDERS readily providing personal identifying and inaccurate information to prospective or current employers for the purpose of discrimination. I am not a current subscriber to PEOPLEFINDERS nor should I be forced to subscribe, in order to delete my l "opt out," through their avenue of confirming, storing and warehousing even more personal data. That would be contrary to my complaints and reaching a resolution and illogical for me to provide and confirm for PEOPLEFINDERS, more personal identifying information when the company is currently misusing and profiting from selling personal data (inaccurate at that) which is directly causing discriminatory and irreversible harm. 4)PEOPLEFINDERS states "trusted sources," and has NOT proven when/how their data (each piece of information) was sourced legally and/or is distributing data provided by other private entities that have illegally abused privacy laws and policies in disclosing/sharing personal identifying information. 5)PEOPLEFINDERS does NOT provide an 'accountancy of disclosures' nor of acquirement of personal identifying information. NOTE: Prospective employers cannot legally require applicants to live within a certain proximity to job location nor provide age, however, there is evidence that many prospective employers are using the listing and information services provided by PEOPLEFINDERS, and sourcing its inaccurate personal identifying information, for purposes of discrimination in hiring. Employers question reports.Desired Settlement: All of my personal identifying information (in full and part thereof), including full name and aliases, name initials, age, gender, physical addresses, email addresses, phone numbers/area codes/prefixes, associate/relatives names and adresses etc, to be completely removed from any and all PEOPLEFINDERS and CONFI-CHEK,INC websites and to NO longer be sold or shared among third-parties.

Business

Response:

Public records are collected from thousands of sources. Here are a few examples:

Supermarket Rewards Cards: Every time anyone makes a purchase from a grocery store or drugstore with a loyalty or "rewards" card, that information is used to build a very personal profile of your shopping habits.

Product Warranty and Registration Cards: Do you fill out the warranty and product registration cards for every new product you purchase? If so, you probably assume this is standard procedure for making sure your warranty is valid. In fact, warranty and product registration cards do very little for the consumer. Moreover, all your personal information on warranty cards is collected and used for marketing purposes.

Raffles and Sweepstakes: Though raffles and sweepstakes offer a one-in-a-million chance of winning some type of luxury item, free gym memberships or dream vacations you should be aware how your contact information is used. Often, you are asked to proved Name, address and phone number as a means of contacting you in the event you should win. In reality, this information is used for direct marketing purposes.

You do not always have to enter a raffle or surf the Internet for someone to collect personal data about you. In fact, many of the activities and responsibilities you have as a member of society, property owner and licensed driver contribute to what is known as your "Public Profile." Other sources include voter registration, hunting and fishing licenses, magazine subscriptions and much more.

Anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. For this reason, we require the user to agree to our Terms. We cannot guarantee the permanent removal of their information. Information provided through the opt out process is used only to suppress the desired records and not to update your public record data. In fact, we do not modify or update the data in any way and only distribute it exactly as it was reported publically.

Removing information from PeopleFinders.com does not require any sort of Account or Subscription. Anyone can opt out by following our automated process online. For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

The information on PeopleFinders.com is not a CRA (Consumer Reporting Agency) as defined by the FCRA (Fair Credit Reporting Act). We are not FCRA compliant. This means it cannot legally be used for any type of employment screening. Our service only provides public data and we do not guarantee our results because of this. You can read more about the FCRA on the Federal Trade Commission website www.ftc.gov. This is disclosed on each report, email communication and at the bottom of every page of PeopleFinders.com.

Review: I signed up for a one time search and they have billed me for two months. Will not refund.Desired Settlement: They agreed to refund one months charches and I want both months. I never agreed to an ongoing service.

Business

Response:

Directly after your purchase on 12/15/2013 you were presented with a full page offer. This page clearly and concisely explains the monthly membership coverage and the automatic renewal. It offers a three day trial to the membership where you may cancel at any time via email, phone or your online account manager to avoid the membership fee. You had the choice to either accept or decline this additional offer. Our records show on 12/15/2013 you affirmatively selected to enroll in the trial membership. Our customer service was available to take your cancellation at any time. You failed to contact us until 5/5/2014, five months after the membership was initiated. Per your request over the phone on 5/5/2014 we granted one refund of $24.95 as a courtesy. The other charges are non-refundable per the terms you agreed to.

Review: This company somehow charged my Credit card on a monthly basis when I thought that I had only approved a transaction. Either they charged my credit card without authorization or they imbedded a small approval box that I did not see authorizing some kind of re-occuring charge. Either way it was not my intent to sign up with People Finders and I tried to call them to cancel and tehy did not answer the phone. I will call again tomorrow if they don't answer I will call the bank and report fraud charges.Desired Settlement: Please have this predatory web based compnay refund me the $25 that they have tried to sneak out of my account.

Business

Response:

We received your request and issued a refund for $24.95 . This amount will be shown on your credit card statement within five business days. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) 718-8997. Thank you for contacting PeopleFinders.com.

Review: I cancelled my peoplefinders account in april of 2014 as evidenced by my last login on 4/11/2014. There is a link to cancel and I cancelled at that time. I noticed that they have been billing me monthly for this service that i've authorized or gotten value out of and called immediately. the woman who answered the phone asked if id received a confirmation number and I said no. she said that it wasn't their fault I didn't check my bank statement. she said she saw a cancellation for today. But again, today, I did not receive a confirmation number of any kind. this company is a scam and needs to be shut down.Desired Settlement: Refunded money going back to 4/11/2014

Business

Response:

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your initial request over the phone on 6/5/2015 the automatic renewal of your membership was cancelled. We have found that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

Consumer

Response:

I am rejecting this response because: I in fact did cancel. Per the bank, the charges fraudulently started up after a period of some months of not being charged. The rude person I spoke with asked for a confirmation number. even after I cancelled a second time I did not receive a confirmation number. Ipso facto, this company sets the customer up for theft. this "business" needs to be shut down due to unethical and fraudulent practices as well as theft.

Review: I feel as if this business is a very sophisticated scam. I signed up for the $9.99 package. I searched 1 person and a charge of $19.95 & 29.95 showed up on my account. I called and asked for a reimbursement and they refused. Horrible customer service. It's like corporate stealing from consumers.Desired Settlement: I want a refund of $49.90 ASAP. And an apology.

Business

Response:

The customer's initial purchase was a Background Report on [redacted] for $19.95. This product came with a 3 day trial period of our Background Report Membership. The customer then ran another report on [redacted] and was not billed for it, since they were using the trial membership. They did not cancel within the 3 days, therefore they were billed the membership fee as the website states. As a courtesy, we have refunded $29.95 today. There will be no further renewals.

Business

Response:

The customer's initial purchase was a Background Report on [redacted] for $19.95. This product came with a 3 day trial period of our Background Report Membership. The customer then ran another report on [redacted] and was not billed for it, since they were using the trial membership. They did not cancel within the 3 days, therefore they were billed the membership fee as the website states. As a courtesy, we have refunded $29.95 today. There will be no further renewals.

Consumer

Response:

I am rejecting this response because: No apology, not a correct refund. Your business is running a scam and you know it.

Consumer

Response:

I am rejecting this response because: No apology, not a correct refund. Your business is running a scam and you know it.

Business

Response:

We apologize for any inconvenience. However, the customer's first purchase was not for $9.95 as they stated. The product they selected was for a $19.95 Report. As the attached screen shot shows (PF Screen Shot1), the full price of the report is $39.95 . But, they selected the $19.95 discounted price by also including a trial membership. If they do not want the membership as stated, then they would have selected the $39.95 option. The service was rendered. This customer got the discounted price of $19.95, and then stated they did not want the membership. Per the Terms of Use the product is not refundable, however we went ahead and refunded them the membership charge of $29.95. Please note, before the customer checks out they are able to view this total price of their order, then they enter their billing information and click the Terms of Use to complete the purchase. Services were rendered for the $19.95 Background Report, as the Terms of Use state it is not refundable.The customer states they signed up for the $9.95 package. The only package we have for $9.95 is a Background Report membership that is $9.95 a month for 6 months, the total they would have been billed was $59.70. We have attached a screen shot of that offer as well.(PF Screen Shot 2)At this time we have refunded them for the membership they said they did not want ($29.95). They received the background report, of $19.95, at the discounted price, not the full price of $39.95. We will not be refunding the initial purchase of the background report that we provided to them because services were rendered.

Business

Response:

We apologize for any inconvenience. However, the customer's first purchase was not for $9.95 as they stated. The product they selected was for a $19.95 Report. As the attached screen shot shows (PF Screen Shot1), the full price of the report is $39.95 . But, they selected the $19.95 discounted price by also including a trial membership. If they do not want the membership as stated, then they would have selected the $39.95 option. The service was rendered. This customer got the discounted price of $19.95, and then stated they did not want the membership. Per the Terms of Use the product is not refundable, however we went ahead and refunded them the membership charge of $29.95. Please note, before the customer checks out they are able to view this total price of their order, then they enter their billing information and click the Terms of Use to complete the purchase. Services were rendered for the $19.95 Background Report, as the Terms of Use state it is not refundable.The customer states they signed up for the $9.95 package. The only package we have for $9.95 is a Background Report membership that is $9.95 a month for 6 months, the total they would have been billed was $59.70. We have attached a screen shot of that offer as well.(PF Screen Shot 2)At this time we have refunded them for the membership they said they did not want ($29.95). They received the background report, of $19.95, at the discounted price, not the full price of $39.95. We will not be refunding the initial purchase of the background report that we provided to them because services were rendered.

Consumer

Response:

I am rejecting this response because:your website is set up to confuse consumers on what they are choosing to pay or not pay.

Consumer

Response:

I am rejecting this response because:your website is set up to confuse consumers on what they are choosing to pay or not pay.

Review: I signed up for a one time search in July, 2015 and used the service one time. When I reviewed my credit card bill for October of 2015, I saw a $24.95 bill from Peoplefinders. I then saw that I had been charged $24.95 for each of the months July, August, and September. I called the Peoplefinders number [redacted] and was told that my account would be closed, but I had agreed to the $24.95 monthly charge. Peoplefinders sent a screen shot of their offer in which the fine print indicated that the $24.95 would continue if the trial was not cancelled. I have no recollection of seeing the requirement to pay $24.95 a month unless I cancelled the service. I would not have actively signed up for a $24.95 monthly service when all I wanted was a one-time search.Desired Settlement: I would like an immediate refund of $99.80 for the four months I was billed. In light of the many complaints I have read, I would like to see Peoplefinder required to eliminate any form of enrollment that is triggered if there is no follow-up by the individual requesting the service. Any enrollment with regular billing must be actively requested by the individual requesting the service.

Business

Response:

The customer selected the discounted People Search product that some with the Trial Membership. This membership sign up is shown in multiple places in the check out process. Before completing the purchase the customer also checked a box that agrees to the Terms of Use stating that previous months memberships are not refundable. As a courtesy, we have refunded the most recent month's billing. However, as the Terms of Use state the previous months will not be refunded. The membership has been canceled, there will be no further billings.

Consumer

Response:

I am rejecting this response because: As I stated in my complaint, I have no recollection of agreeing to automatic enrollment of $24.95 per month. The total amount I was overbilled was $99.80, not $24.95 that Peoplefinders is offering to repay.

Business

Response:

The customer selected the People Search Report at the discounted price. The attached screen shot shows a price of $0.95. Before check out they are shown that the product comes with a membership. During check out they clicked on the box saying they agree to the terms of use. Per the terms of use months that have already been billed are not refundable. We have issued 1 refund for the most current charge, there will be no further billings.

Consumer

Response:

This is the first time I can recall paying too much for any product or service and not being compensated for the overcharge. I normally look closely at terms of payment to make sure the product or service matches the payment. I used the Peoplefinder service one time and was willing to pay the expected cost of $0.95 which showed on my Visa bill as two separate charges of $0.48 and $0.47. It was clearly not my intention to sign up for an ongoing $24.95 monthly service. From their response and the presentation of their payment terms, the intention of Peoplefinders is to trick individuals into signing up for the $24.95 monthly billing. Please let me know what steps are necessary to recover the full $99.80. I plan to lodge a complaint with the Sacramento District Attorney regardless of whether or not Peoplefinders refunds the full $99.80. Thank you again for your response. I will be watching closely for any communication on the subject. [redacted]

My experience with this company gives me the impression they are a scam. I signed up for a free trial account which was supposed to include add ons of all records, including divorces, etc. There was, in fact, an additional $1 for each in depth report. I decided that was ok and ordered several. After being allowed to view 9 records, with 5 of them being the extra $1 "in depth" ones, my account was suddenly locked and I had to call to have it reopened. I had already ordered several other $1 in depth reports, but they were not delivered, so I called to have it unlocked so I could view them. I asked if the account lock out happens often and was told "only for new accounts and should not occur again" That was Monday, April 7. The reports still never showed up and the next day, yesterday, my account was locked again. I wasn't able to call yesterday, so called today and was told my account has been closed for "verification issues." When I asked what the verification issues were, I was told "I don't know, that's a different department." I asked if I could speak with that department and was told, "They don't take phone calls." Sooo..... I still haven't received the reports I PAID for, and will probably file a Revdex.com complaint as well as this review. Oh, and a good bit of the information in the reports I actually received was wrong. For instance...a divorce was reported for me, yet I've never been divorced. And, no it wasn't someone with my name..it was me...my birthday, address, etc. So, I would have canceled this worthless account anyway, but need to make sure people know it's actually just a scam.

Don't use! They put you on automatic billing cycle. My 18 year old son inadvertently signed up for the monthly subscription and was billed $39 for a month He has mild cerebral palsy and we didn't notice $ coming out of his account for almost a year. The company did nothing to remedy the situation. They are just awful. I hope they go out of business. What a scam company.

I find,as others have, that if you try to use People Finders free search option you will not get any results. If you try to search by using a one time search fee, you will be automatically signed up for a membership that you didn't want. People Finders will keep the information on file for whichever credit card you use and will start charging you a monthly fee in about 6 months for the membership you didn't realize you were signing up for to start with! People Finders claim the membership info is very clear on their website. I disagree! After trying to cancel this membership online without success, I called my credit card company to stop any further charges. Then called People Finders. Their automated system told me to cancel online. Well I knew that didn't work so stayed on the line and talked to a representative who did close my account and agree to refund 1 monthly charge. She said that it was my responsibility to know what I signed up for. That may be true but People Finders don't make it easy on their website for you to know what that is.

I've found my info. listed on their website, and I wanted them to remove it, but their opt out search did not show the listing, I'm 100% certain that my profile is on their database, they just tricked the system so that it doesn't show when I was on the opt out search

After you have entered your card information for a charge of $3.95. Their website links try to trick you into subscribing for a monthly subscription for $12.48.

Despite noticing what they were trying to do, I errantly clicked on the wrong button. The charge went through immediately. You can login and cancel the subscription immediately but they claim the charge is irreversible. Definitely a big scam. I am on computers all day and consider myself tech savvy and they still screwed me out of the $12.48 plus the $3.95 I had been okay with paying.

Review: I visited Peoplefinders web site March 8, 2014. I did not notice or see any info regarding me to take a monthly contract for $24.95. After I search for a person and gave Peoplefingers my credit card they gave me the information I wanted and I paid $.47 & $.48 for their service. A week later I was viewing my credit card purchases and noticed they charged me a fee for the monthly. I called PF's and complained to management that I had not acknowledged or signed for any monthly charge. They said that there was a small box that said, "you have 3 days to cancel this subscrition or you will be billed $24.95. I asked them to cancel this fee. They never did. Again, I did not see it and if I did I would of taken note and cancelled it immediately. At the same time of this call they said PF's were highly credited by Revdex.com. I went to the Revdex.com web site and there are several hundred of the same complaints. With all these complaints why is Revdex.com still say they are in good standing. Peoplefinders charged me again April 8 for $24.95. I called my credit card company and they issued a warning to PF's, blocked all further charges from this company and credited my account for the two charges. Watch out for this company as it is a scam and fraudulent. Watch for this so called small window that gives you 3 days to cancel the subscription. Revdex.com wake up and check out this company, because you look bad with your recommendations.Desired Settlement: There is no proof of my acknowledgement or my signiture and I do believe this small window comes up after they get you credit card number.

Business

Response:

The customer

has a choice to accept a special discounted price available with a monthly

membership or the full price for the search without membership. If a customer does not wish to enroll in

membership they may choose the full price for one report. Our records show this customer affirmatively selected to enroll in the trial membership by selecting the discounted price $0.95 instead of the full price $1.95 for one report. The membership

provides a three day trial to try our services.

Our membership service provides unlimited searches and other features

for a monthly fee. This is clearly and

conspicuously disclosed on the initial order selection page. Then on the purchase information page the consumer is provided with an entire section, directly below the total in standard text, outlining the terms of the membership which clearly and conspicuously states

that after the initial trial, unless the consumer cancels the service the

service will continue monthly and the card they provided will be charged until

they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than

two times on two pages before the order is complete.

Given that

members can conduct unlimited searches for a monthly membership fee our terms

do not allow for any refunds and simply allow members to cancel anytime to

avoid future

charges. For the period of

the membership the customer will be charged each month. During that time, our

customer service is available to take the cancellation at any time. Our

records show we have not received contact from this customer regarding his membership. Rather, we received a dispute from the credit card company on 4/15/2014. Because this

dispute process has been initiated we are unable to issue any courtesy refunds. We will comply and provide the card company information about our self-service site outlined here and

they will make a decision on the validity of the charges. Usually this process will take a few billing cycles and you will receive the findings by mail. In conclusion this customer failed to contact us to cancel the trial

membership selected, the account is closed, we are unable to process any refunds due to a dispute through the credit card company, and there will be no further automatic billing.

Consumer

Response:

I am rejecting this response because: I did cancel this so called subscription in March 8, 2014 when I discovered Peoplefingers charged me $24.95 on my credit card statement without a signiture, compliance or acknowledge of receiving this so called offer. When I called Poeplefinders by phone mid March, the person who spoke to me refused to cancel this subsription and as a result billed me another $24.95 for April. This person also said they were in good standing with Revdex.com. I researched Revdex.com and there over 1000 simular complaints. On further research Revdex.com does not endorse Peoplefinders. My credit card company blocked Peoplefinders from any further action on this false and fraudulent billings. Watch out everybody as this company knows what they are doing and it just a matter of time when they will be charged with fraud.

Business

Response:

PeopleFinders.com keeps records of all phone calls and user activity. We do not have record of any direct contact from you via phone, email or your online account manager. Rather, your credit card company and the Revdex.com have contacted us on your behalf. The charge of $24.95 occurred on 3/9/2014 and usually does not appear on your statement for several business days. If you had cancelled on 3/8/2014 you would not have incurred any $24.95 membership fees as this would be within the three day trial you agreed to online. Regardless, you chose to dispute these charges through American Express instead of directly with us so you will need to follow their policies.

Consumer

Response:

I am rejecting this response because: Peoplefinders sent a email April 21/14 confirming crediting my AX account for $24.95 April 20/14. They really don't know who or what they are doing.

Review: I was looking for an old friend and signed up for a "free" subscription. Instead I was charghed $9.95 for a premium subscription--and then $2.95 to cancel it!Desired Settlement: I would like the full amount refunded to my credit card. I have also filed a dispute with the credit card company.

Business

Response:

We do not state that the service is free. We state that there is a 3 day trial period of our membership If the customer does not want the membership , which is $24.95 a month, then they can cancel it and only pay $2.95 for the 3 days of usage. In this case the customer purchased a Background Report on Joy Ludwig for $9.95. This service was rendered. They purchased that report with the trial membership. Since they canceled the membership they were not charged the $24.95 monthly fee, they were only billed the $2.95 for 3 days as the website states. There will be no refund per the terms of use and service rendered.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Without my knowledge, or consent this business has not only enrolled me in their service, but charged me a 25$ recurring fee.Desired Settlement: I would like to be refunded the money they stole from me.

Business

Response:

The customer already called into customer care and received the assistance they requested.

Consumer

Response:

I am rejecting this response because: I did not call in to their customer care. I was able to stop recurring charges online. I would still like a refund of the 25$ they stole

Business

Response:

We apologize for the confusion. They did not call, they contacted, support on 2/15/16 in the form of an email in which we have record of. We replied to them stating we have canceled their membership and refunded them the $24.95 that same day. On the same day the customer both emailed us in regards to the membership, we replied back saying we refunded and they also logged in and canceled their membership themselves.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Cancellation of 3-in-1 Membership services dated February 7, 2013 with continued charges on credit card for 2/24/13, 3/24/13,4/24/13 and 5/24/13.

On February 7, 2013 I contacted People Search Customer Care Department

requesting cancellation of my 3-in-1 Membership Service. I continued to find unauthorized charges on my credit card for 2/24/13, 3/24/13, 4/24/13 and 5/24/13. I have been in contact with my credit card company challenging these charges, and have since cancelled my credit card account. Desired Settlement: I want to file a public complaint with the Revdex.com regarding billing practices of People Search

Business

Response:

Business' Initial Response

Hello,

We were not able to find the account you are referring to using the e-mail address you supplied. Our records show this account was closed per your request on 2/7/2013. There has been no further billing on this account. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com.

If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com.

Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

My Citibank credit card statements show continued billing following cancellation of my membership on February 7, 2013. Unauthorized charges are for $7.95 and have been disbuted with Citibank and resolved in my favor. The dates of these charges have been listed in the initial complaint and are as follows: February 24, 2013, March 24, 2013; April 24, 2013 and May 24, 2013.

Business' Final Response

Our site does not offer any product at the price point of $7.95. Please make sure you are contacting the correct company. We show your membership with PeopleFinders.com was canceled per your request over the phone on 2/7/2012. Prior to this, your membership was renewing at $24.95 monthly. The last time you were charged this amount ($24.95), which was prior to your cancelation, was 1/21/2013.

Review: Online option to cancel account not available, resulting in repeat monthly charges. I want a complete refund of all monthly fees taken from me.

Already given. Desired Settlement: All monthly payments

Business

Response:

Initial Business Response

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time via phone (XXX) XXX-XXXX Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST), via email, or via the online account manager. We have cancelled the automatic renewal for you per your request here.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I phoned the customer service department and was directed to cancel online. In fact I was told the only way to cancel the subscription was oneline, and as I already explained, there was no way to cancel online on the website.

Which is why I complained in the first place.

Final Business Response

Customer Care representatives are available to take your call Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) (XXX) XXX-XXXX. Simply remain on the line and a search specialist will answer if you have any other questions or concerns. You may also email us at [redacted]@PeopleFinders.com. Your PropleFinders account was closed per this complaint on 9/9/2013.

Review: Unauthorized monthly charge of $24.95 from march 2013 to November 2013, for total fraudulent charge of $224.55.

Back in March of 2013 I did a person search on this site for cost of 95 cents. Then without my authorization or knowledge, this site started charging my debit card $24.95 per month for the past 9 months. I just happen to catch their charges looking at my bank online today in November 2013. They defrauded me of $224.95Desired Settlement: To refund back to me the $224.95 they stole

Business

Response:

Initial Business Response

The customer has a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($1.95). If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. [redacted] did not contact us to cancel his membership until 11/26/2013, nine months after his membership had been activated on 3/14/2013. Per his request over the phone on 11/26/2013 we agreed to refund four charges of $24.95 each as a one-time courtesy. The other charges are non-refundable. His PeopleFinders.com account is closed and there will be no further automatic billing.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

PeoleFinders.com can verify I only used the website one time for a single search that they charged me 95 cents for (which is what I intended to do). . That was my intention, to do a single search. There was no notion of charging me $25 membership monthly. If I had opened my bank statements I would have caught this unauthorized charge back then in March or April 2013. But I don't check my statements. So this business continued to charge me $25 per month for 9 months, before I found out! They can see I have not even accessed their site a single time during the 9 months they have been charging me. They have 245 billing complaints with Revdex.com of this same nature! And probably hundreds of more victims that don't bother filing with Revdex.com. Refunding me only 4 of the 9 charges they made, is inadequate. They have now kept $125 of my money, knowing I never used their service and never meant to. Hundreds of victims of PeopleFinder.com unauthorized billings, can not all be stupid people! I like to receive back the remaining 5 charges ($125 total) they have chosen to keep.

Final Business Response

PeopleFinders feels we have already addressed the issues in this additional response. We have explained that the $0.95 is not a one-time only purchase so if that was the customer's intention then the wrong product was selected. The charges are normally non-refundable but we have granted four refunds of $24.95. Usage is irrelevant as it is a membership service that is being provided. In addition, It appears from our records that the customer did not review his credit card billing statement sufficiently to realize that he was not using our services.

Review: I signed up today, and searched one person, didn't find the phone number. So I called people finders, a lady picked up the phone. She told me that the person should have blocked the information for public, and said "anything else I can help you?". I said :" I want to know a little bit more about how to use your services", she hanged up.Bad customer services.Desired Settlement: sell people's information for profit is unreasonable. I can't imagine it could be allowed.

Business

Response:

We apologize for any issues you may

have experienced when contacting our Customer Support. We have reviewed

the call and spoken to the rep who handled your account and implemented the

appropriate ramifications. In your request we see that you were trying to

get information regarding our services and how to use them. Because there are

so many types of products on the site we recommend visiting the site and

clicking on the product you would like to get a breakdown of what is included,

pricing, billing cycles, etc.

Review: FOR THE 3RD TIME, THIS JOKE OF A COMPANY HAS MADE AN UNAUTHORIZED CHARGE TO NY CARD IN THE AMOUNT OF $24.95Desired Settlement: REFUND IMMEDIATELY AND REMOVE ALL MY INFO FROM DATABAE

Business

Response:

At the time of purchase you chose to receive a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any address

•Social Profile Searches – See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your written request and as a onetime courtesy, we will grant one refund for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card.

We have also cancelled your membership.

Review: People Finders have charged my card without my permission. I was initially charged on 8/15/14 0.98 and 0.97 and 0.99 for information that was inaccurate. Then on 8/19/14 I saw a charge for $24.95 on my bank account and my bank told me it is an automatic monthly billing, which I did not authorized. I called People Finders, the first Representative hung up the phone on me, the second representative refused to give me her name and was extremely unprofessional. I believe these people are running a scam!Desired Settlement: I want my money back ($24.95) that I did not authorized for them to take!

Business

Response:

Although PeopleFinders

provides public records, we do not create or modify them in any way. We are

only able to display the information provided in each record, so we cannot

guarantee their accuracy.

Our records show on 8/13/2014

you affirmatively selected to enroll in a 3 day trial to our Membership. This

membership allowed you to receive an unlimited number of:

•People Searches – Get the

facts you need to find anyone, anywhere

•Email Searches – Obtain

email addresses, or learn about the owner of any address

•Social Profile Searches –

See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out

if a man or woman has ever been married

•Divorce Searches – Check the

divorce status of any man or woman

•Property Searches – Learn

about any piece of property, including the current owner and value

You had the option to cancel

this membership trial at any time via your account manager on the website, via

email, or via phone. We did not receive any notification that you wished to cancel

this trial. The 3 day trial has ended; therefore, you were charged the

membership fee on the fourth day, and for every month thereafter.

We have found that during a

phone call to our Customer Care department on 8/20/2014 you mentioned you would

be contacting your bank or Credit Card Company and filing a dispute instead of

working with us regarding the membership fee. Often, due to the dispute, you

are given a conditional refund by your bank; therefore we cannot offer you a

refund. In this case, you will now need to follow their policies and procedures

regarding these charges.