Peoples Gas

I informed Mr [redacted] new refund to be issued & he should receive it in & days Refund will be sent to [redacted] Northfield Il If Mr [redacted] doesn't receive refund after he can call me back

I spoke with Ms [redacted] who is very upset that the gas meters were crossed in her apartment buildingI apologized to her for the inconvenience and explained that a Peoples Gas Technician found the meters crossed hereIt is not determined if Peoples Gas or a contractor working here crossed the meters, but it is not necessarily an error on PGLThe only thing that Peoples Gas can do is to bill her based on how much gas was used on her meter, and that is what was doneWe are not sure how long this has gone on, but per Illinois Commerce Commission rules, we will go back a yearShe was rebilled from Oct- Oct2015, and there happens to be a difference on her part of $I apologized again and advised we can establish an affordable payment planIt is set up for her to pay $a month for monthsIf she has trouble paying and needs more time I advised her to call and make that request, we will make this as easy as we possibly canShe was satisfied with that responsePlease consider this case closed Thank you very much

10/31/16....Customer account has been reviewed Due to section ICC Administrative Code 280-Preferred Payment Date, customer is not eligible to change his bill due date I was unable to leave a message on customer voice mail Received message stating voice mail not accepting calls at this timeThis case is now being closedIf you have any questions, I can be reached at [redacted] Thank you, [redacted] Support Center

Tell us why hereGas service for the property at [redacted] S [redacted] was restored 2/12/for Building/basement - 1st & 2nd floors [redacted] from [redacted] Properties to provide us with who's responsible for occupant gas usage

I contacted the customer and had him forward a copy of his credit report to me, which I then sent to Credit/Collections DepartmentThe credit bureaus have been advised to remove all negative reporting of late payments from customer's accountA letter has been issued and mailed to customer

11/9/17- Customer has been advised that per payment processing, the refund check for $will be applied to her current account

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ August 12, This response is in regards to your Revdex.com Inquiry concerning the account at [redacted] Per my phone conversation with the customer, the agent informed the customer that she needed to make a payment for $by 8/3/and to call back to report the payment and set up a payment plan to avoid interruption of serviceThe customer made a payment for $which posted on 7/31/but she never called back to report the payment and set up an STATherefore the service was cut off on 8/7/ Customer has been advised that as a onetime courtesy the service will be restored and that she will need to call back to set up a payment plan on her total bill once her account becomes active This case is now being closedIf you have any questions, I can be reached at [redacted] Thank you, T [redacted] Support Center Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: I asked to know what happens to my personal information after I emailed it to People's GasWhat are the protocols for protecting my information? The response from the People's Gas rep that called me was basically "nothing." Which tells me it is sitting in an email account somewhere, but no one can tell me what security protocols are in placeYes my application was accepted and my gas is turned on, but my concern was never about thatIt was always about the protection of my personal information and the information of all other customers who may be emailing and faxing sensitive data across unsecure linesI guess that is not a an issue the company can resolve in a Revdex.com complaint, but it is something they must work on systematically Sincerely, [redacted] ***

Tell us why here...Jamar [redacted] states he was not informed of our credit reporting policy and request we remove the negative information from his reportIt was explained to him that it is indicated on the back of the gas bill and online that Peoples Gas may report to the Credit Bureau'sWe are obligated to report truthful information and if a payment was paid late, that is what we have to reportHis reporting was reviewed and found to be correct reporting to the credit bureau Please consider this case closed Thank you very much

I called customer on 09/01/16, there was no answerI left a voice message with my name and phone number asking her to contact me and also mailed a letterI received no response A final bill was issued per the customer’s request on 08/24/The customer will only be responsible for gas service up to 8/24/An appointment was not necessary to complete this requestFor this reason an appointment was not scheduledThere is still an outstanding balance owed Customer has my name and phone number if they have further inquiries Thank you! Tell us why here

I spoke with [redacted] regarding his service complaintWhen he applied for gas service, he was not informed to submit his deed to the propertyHe was also misinformed about how to proceedWe needed to confirm the date that he started using the service so that he could be properly billedI reviewed the account and show the gas was on when he purchased the property 8/26/He applied for the service after we disconnected the service on 3/18/17, he states he was not aware that he needed to callHe was never informed by the condo association that he needed toI immediately scheduled a date for the service to be turned back on because he did attempt to comply with our requestsI advised him that we confirmed through investigation that he purchased the property on 8/26/He agreedI advised him we would bill him back from 8/26/to 4/4/for all of the gas used for this amount of timeI scheduled an appointment to have service turned onHe will make the full as soon as he is ableHe was satisfied with this resolution Thank you

Initial Business Response / [redacted] (1000, 7, 2015/07/21) */ I reached out to the customer regarding her inquiry and she never returned my callThis case is now considered closedIf you have any further questions, I can be reached at XXX-XXX-XXXXI will be out of the office until 8/3/ Thank you, [redacted]

I spoke with Mr [redacted] and informed him he filed for bankruptcy on 12/5/and all bills up to 12/5/are covered under the bankruptcy The balance of $are bills after bankruptcy was filed and he would be responsible for that balance

The customer states he requested a cut off on 11/21/There was an appointment scheduled for 11/30/The customer did not have access to the meter, the appointment was rescheduled for 12/6/on 12/6/the customer was not there, the technician reported no response when he calledThe gas was left onThe customer requests the service be taken out of his name as of 11/21/17, the original request dateWe apologized to the customer and adjustment was made on 12/13/billing the customer back to 12/13/The account is now final as of 11/21/The final amount due is $The customer is satisfied with this resolution

7/21/17- Customer has been informed that the account has been cancelled as of 4/26/and that a refund check will be issued in the amount $36.38.This case is now being closedIf you have any questions, I can be reached at [redacted] .Thank you, [redacted] Support Center

Mr [redacted] inquires why PGL disconnected the gas service at [redacted] I explained the service was disconnected because our meter here was locked on 5/28/According to records, the service was turned back on and being usedIt was disconnected again on 12/16/15, Mr [redacted] called later the same day after the service was disconnectedThe application was held and a lease was requestedHe submitted the necessary information and was scheduled for the next available day 1/13/I contacted him to make sure we get in today to turn on the servicePlease consider this case closed Thank you very much

11/10/17- Customer has been advised that a service person came out on 11/9/but no adult was there to provide access Must be years or older Customer has been advised that a service person will be out on 11/11/-total day to restore service.This case is now being closed If you have any questions, I can be reached at [redacted] Thank you, [redacted] Support Center

Complaint: [redacted] I am rejecting this response because: my account was charged $1,700.00 without justification or clarification which lead to my heat being... turned off without warning. I am entitled to clarification to how this happen and to know my exact balance amount. Sincerely, [redacted]

10/10/17- To complete an application for natural gas service, a customer may be asked to present proof of identity via fax, email or at one of our Authorized agents We understand this is an inconvenience, but it is one of the many steps we take to protect the personal and financial information of our customers and guard against fraudAlso in April 2003, the Illinois Commerce Commission modified Illinois Administrative Code part allowing Illinois utilities to use an Application Scoring System when a residential applicant applies for service.Customer's application has been approved The service is scheduled to be restored on 10/11/ Peoples Gas apologizes for any inconvenience this may have caused you.This case is now being closedIf you have any questions, I can be reached at [redacted] Thank you, [redacted] Support Center

Voice message left for Mr. [redacted] , informing him I'm investigating his inquiry regarding refund check