Perfect Aqua Purifier

[redacted] purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 1/20/In days our customer is billed $for filters which is on 2/19/ and every months after, until cancelledWe have shipped package to [redacted] , GA 30281- [redacted] with tracking [redacted] for the pitcher and UPS tracking number for the filters is [redacted] We have a 60-day return policy, so if our customer is seeking a full refund of $149.85, they would need to return our Clearly Filtered Water Pitcher along with the replacement filters by 4/19/Once we receive the water pitcher and filters, we will issue the credit of $immediately if received on timeI do see they spoke via phone to [redacted] on 2/27/She did offer downgrade and return options, but the customer refused these optionsWe do not offer the filters for the price point that [redacted] has stated, if the customer can provide where this was seen, so I can track down this sourceOur Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/ Ashley MCustomer Service Assistant Manager

[redacted] purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 1/20/In days our customer is billed $for filters which is on 2/19/ and every months after, until cancelledWe have shipped package to [redacted] , GA 30281- [redacted] with tracking [redacted] for the pitcher and UPS tracking number for the filters is [redacted] We have a 60-day return policy, so if our customer is seeking a full refund of $149.85, they would need to return our Clearly Filtered Water Pitcher along with the replacement filters by 4/19/Once we receive the water pitcher and filters, we will issue the credit of $immediately if received on timeI do see they spoke via phone to [redacted] on 2/27/She did offer downgrade and return options, but the customer refused these optionsWe do not offer the filters for the price point that [redacted] has stated, if the customer can provide where this was seen, so I can track down this sourceOur Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/ Ashley M.Customer Service Assistant Manager

[redacted] purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 12/5/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 45th day of purchase date, which is 1/25/for filter replacements at $each, which adds up to $Since the customer has contacted us to have the filters stopped from shipment, I have issued a refund of $back to the account it was withdrawn fromWe are unable to write checks to customers, the funds will be automatically put on the same account it was release fromOur Terms of Service can be found at: [redacted] [redacted] Customer Service Assistant Manager

[redacted] has previously returned the pitcher filters for a refund of $This was sent over to our Merchant Account for a refund and I do see that this was refunded per our MerchantI have attached proof of the refund invoiceIf the customer has not seen the funds applied, they need to provide their bank with the invoice and inform the bank that the funds should have been applied [redacted] Customer Service Assistant Manager

[redacted] purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 12/7/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 30th day of purchase date, which is 1/6/for filter replacements at $each, which adds up to $We did receive the pitcher back in stock, however, the filters had already been shippedSince she returned the filters, we have issued her refund of $Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/ [redacted] Customer Service Assistant Manager

[redacted] refused the package of pitcher filters delivered to him via USPS with tracking number [redacted] on January 8, , 3:pmThe last destination per tracking is January 28, , 9:am Arrived at USPS Destination Facility ATLANTA, GA Once the package arrives here in stock, we are authorized to issue a refund to [redacted] Since the item is still in transit, we cannot credit his fundsHis subscription was previously cancelled on 1/7/to make sure he will not have any further billings or shipmentsAttached is the offer stated before submitting orderThe trial is $9.95, which was paid on 12/3/for one free pitcher and you only pay postageThe pitchers are $69.95, which customers do not pay when accepting the trial [redacted] **Customer Service Assistance Manager

In response to the rejection, we have once again attached the offer that is located above the submit order button and below credit card information. This is a large paragraph customers must read before proceeding. UPS tracking does state that the 3 filters are delivered to the address listed in the previous response, that he manually put on his account. Here is the UPS tracking number [redacted] .We are more than willing to refund the funds for the filters, we have just not received the filters at this point. We cannot issue a refund for items that have not been returned. A UPS claim is to be made for packages that are lost/stolen. Once a claim is made, if the customer [redacted] can provide us with proof of the claim, we will be more than happy to issue an immediate refund. [redacted] Customer Service Assistant Manager

center;"> DATE: 12/11/Re: [redacted] TO: [redacted] / Dispute Resolution Specialist Our mutual customer [redacted] purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 10/9/He also purchased our Clearly Filtered Water Bottle for $on the same dayWe did speak to the customer and explained the promotional offer of the FREE pitcherThe customer was not satisfied and requested a Return Shipping Label so he may return all items and receive a refundWe have did send the label to his email address provided and his membership for future filters was cancelled so there are no future chargesWe did explain that the only refund that he would receive is for the filters and water bottle as the $is nonrefundable due to shipping chargesWe have not yet received the items back to our warehouseOur Terms of Service can be found at: [redacted] Please review and contact me if you have any further questions [redacted] Assistant Manager Contact our support team at: [redacted] Phone: [redacted] Fax: [redacted] Hours of Operation: Monday - Friday: 9am - 5pm CST

[redacted] purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 12/5/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 45th day of purchase date, which was 1/4/ for filter replacements at $each, which adds up to $ We have shipped package to [redacted] with tracking # [redacted] for the pitcher and tracking # [redacted] for the pitcher filtersWe have a 90-day return policy, therefore customer has until 4/4/to return product for a full refundOur Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/ [redacted]

Complaint: [redacted] I am rejecting this response because:The statement from [redacted] about being past days, I dispute From the time I made the purchase to the time I returned the products was calendar days and calendar days from date from order to receipt from USPS the products were delivered back to Perfect Water PurifierThe delay seems to be with the company and all the excuses they have provided to us over the course of total calls to them to try and get my refund As of today 3/29/16, there has not been a credit posted back to my account and the total refund due is $= $for the pitcher and $for the filters totaling $Until the refund has been received, this matter is not closed I have been told several times by this company a supervisor would call back...to date, no one has called back Their excuses and untruths, should not go unnoticed This seems to be a current pattern for this company I hope the Revdex.com can resolve with this company and I can finally receive my refund I have been told many times, they have contact the merchant for the refund...they seem to have washed their hands of any accountability Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: the company did not refund me for the last filter they sent me The filter was returned unopened and marked Refused on the package I unfortunately have no proof of return since the mail carrier took the package back I protested the charge with the credit card provider but the outcome of that was they could not help So much "for the Customer ,always being right Regards, [redacted]

Our mutual customer [redacted] purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 11/9/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 45th day of purchase date, which is 12/24/for filter replacements at $each, which adds up to $We have shipped package to [redacted] *** with UPS tracking # [redacted] We have a 60-day return policy, so if our customer is seeking a full refund of $149.85, they would need to return our Clearly Filtered Water Pitcher along with the replacement filters by 2/24/Once we receive the water pitcher and filters, we will issue the credit of $immediately if received on timeOur Terms of Service can be found at: [redacted] Please review and contact me if you have any further questions [redacted] Assistant Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] was informed by our representative back on November 17th, of the Terms of Service refund policyShe also stated that she would contact us after, with her decision to keep or returnWe never heard back from Miss ***, and unfortunately, she is long outside of the refund policyThe first time we were contacted after the initial contact was on 2/3/The refund policy is located within our Terms of Service on our website, [redacted] [redacted] ** Customer Service Assistant Manager

[redacted] purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 12/13/In days our customer is billed $for filters which was on 2/2/and every months after, until cancelledWe did receive the filters back in stock previously and I do see that [redacted] was fully refunded in the amount of $I have sent her the refund invoice for proof of refundIf [redacted] is not seeing the funds, she will need to contact her bank in regards to the refund since the money was released back to her on our end Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/

We received a dispute from [redacted] on 12/30/15, so even though the filters were returned on 12/27/2016, we were unable to issue a refundWe never received proof that the dispute was dropped, until we check the Merchant Account just now and emailed the MerchantThey just notified us that the dispute was resolved and I have requested the refund be appliedThe subscription was previously cancelledI apologize about this confusionOnce a dispute is in place, we are unable to refund funds unless directly notified by the bank or credit card companyPlease allow 7-business days for the refund to apply [redacted] **Customer Service Assistant Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] thank you for your help, I could have never resolved it without your help!

Complaint: [redacted] I am rejecting this response because: Their response is the same type of response they have been giving me since January 13thThis is the fourth time they have stated the money would be refunded to me within a certain numberof daysThe first three times they gave this response they refused to refund the money I will only be satisfied when and after they have returned the money they took from my account and honor the money back guarantee they advertised Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]