PetAmberAlert.com

Review: I paid for over $350 worth of services. This included my lost pet being posted to social media, 150 alerts of my lost pet being sent to local businesses within a 25 mile radius, and alert phone calls (which I assume to be automated) to be sent to neighbors within a certain mile radius. The social media post on Facebook did occur- however they put my entire address in the post, which is VERY concerning for obvious privacy issues. My online account says that alerts were sent to 150 businesses, but many of the businesses listed stated they did not receive anything. My online account says "N/A" for coverage map, and has no one listed for neighbors contacted. After asking several neighbors, they all stated that did not receive an alert. I have proof that I have tried to call petamberalert.com several times a day, and have left numerous messages. I also spoke to a woman named Bethany who stated she was "only a messaging service" and could not answer any questions or give me any information about my account. She did say she would leave a message. I of course did, and no one will contact me. It is extremely disappointing that the company is clearly taking advantage of people in an emotionally charged situation. When one has a lost pet, urgent communication is vital- especially when you pay a hefty financial price! The website states they "spread the word rapidly" which clearly isn't true. 48 hours for a social media post, and a week later and no neighbors have been notified is hardly rapid. The website also states they issue "immediate alerts via phone, fax, facebook...". Since when is over a week considered "immediate"? All I want at this point is a full refund, and for no one else to be scammed in such an emotional situation as I was.Desired Settlement: Full refund and an apology for the busines... not in the form of a letter, but a verbal apology.

Business

Response:

This order was already cancelled and refunded on 3/**/13 per the customer request.

Review: I requested services through Pet Amber Alert.com because my two dogs ran off after some deer while on a hike. Time was of the essence as the longer a dog is missing, the harder it is to find them. I requested their service on Monday 2/*/13 at 6:30am PST. I did not receive any response until 11:18am with a link to the poster that they had put together for me. The email stated "Your poster alert about [redacted] & [redacted] has been processed to 50 pet agencies in a 25 mile radius", however I dropped off posters that I had made myself to vets in town just a few miles from where my pets were lost; NONE of the vets had received any information from Pet Amber Alert.com. Additionally, they say that they will make phone calls to neighbors in the area where the pets were lost; no phone calls were made. I tried to contact the company by phone multiple times and received the message "this number is temporarily unavailable". It was out of service every time I tried to call that day.

I have requested contact from the company for a full refund as they did not provide any services that they promised, both through their call service AND through email. It took them FIVE HOURS to even make the poster. (I made my own in less than five minutes and used that instead.) I have not heard from the company.

This company preys on people who are panicking about their lost pet. They do not follow through and provide services promised. And it's impossible to get a hold of them for assistance. The company truly needs to be shut down. I have contacted them to notify that my dogs have been found; they have not removed them from their website.Desired Settlement: I would like to be refunded the $119.98 already charged. I would also like confirmation that they have cancelled my "subscription" for "search is still active" and promise that no further charges will be incurred. I would like for them to remove my pets from their "lost pet" section. I would really like to see the company and the website shutdown. None of the services they promised were carried through. Extremely disappointed and concerned about other people losing their money by trusting this company. I can not reach the actual company and only get their calling service.

Business

Response:

Case #: [redacted]

Thank you for contacting us regarding this complaint. Our Quality Assurance Team has received the request and our billing department confirmed the refund has been approved and processed. We are committed to providing outstanding service to our Representatives and Customers Please allow 3-5 business days for completion. – Thank you again!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any refund from this company. The card that I used to pay for their services has been cancelled because of their lack of response; I truly believe that the charges were fraudulent & acted accordingly to protect my financial status. I have left multiple messages for the company by voicemail & email; none have been returned. The only way that I have received ANY response from them is through this complaint. I continue to be disappointed with their lack of response. It truly appears that this company is defrauding people during their time of grief.

Respectfully submitted,

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A refund has been issued. If the card was cancelled. It will be transfered to your new card by your bank. Please call your bank to check on the transaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I filed the original complaint on February [redacted], 2014. My desired outcome addressed many issues. I requested a refund of the funds charged. I requested confirmation that they have cancelled my "subscription" for "search is still active" with a promise that no further charges will be incurred. I asked that they remove my pets from the "lost pet" section. I also requested that the company and the website be shutdown.

I had contacted the company numerous times via phone and email. I got absolutely no response UNTIL I went through Revdex.com to file my complaint. I received an email on 2/*/14 stating that my "subscription" had been cancelled. I checked the website and my dogs were still listed on the "lost pets" section. I emailed them again, requesting that they remove my dogs. I had already submitted a "found my pets" request through their website AND their phone system. Finally they removed my dogs from their website. (For clarification, this took FOUR contacts by me to make this happen!!)

The Revdex.com advised on February [redacted], 2014 that the company responded that "Our Quality Assurance Team has received the request and our billing department confirmed the refund has been approved and processed...Please allow 3-5 business days for completion." I did not receive a refund. I had to advise Revdex.com that the company had not processed the refund as promised. I again left email messages and phone messages for the company. None were returned.

On March [redacted], 2014, I received an email from [redacted] with a refund receipt, nothing further. On March [redacted], I received an email from the Revdex.com stating that the business had responded, stating that the refund had been issued. I checked my bank statement and the funds were refunded on 3/**/14.

Please note: I requested a refund and a response from the company all the way back on 2/*/14. They did not respond until I contacted Revdex.com. They promised a refund on 2/**/14. None was given. The refund finally arrived on 3/**/14. It took more than EIGHT attempts by me to contact the company to finally be refunded the money. I have NEVER received a phone call from the company, nor any direct communication from them apologizing for their lack of response.

My biggest concern has always been and remains to be, that others who are less physically capable than me are paying for Pet Amber Alert's "services", are assuming that steps are being taken to find their pet(s), and are paying good money for little to nothing being done to actually recover their pet(s). With time being of the essence with missing pets, every minute counts and this company's failure to respond in a timely manner greatly decreases the chances of someone's pet being found. IF the company is truly trying to help people, they are falling WAY short and need to politely excuse themselves from business. If they are intentionally defrauding people, then something needs to be done and they need to be shut down. Either way, they need be out of business.

All of my original complaints and desired outcomes have not been addressed, therefore I must select the option that the business's response does not resolve my complaint. This company makes promises and does not follow through. It's impossible to ever reach anyone at the actual company; you only receive their "answering service". I have never dealt with such a poorly run business and truly believe that they are only defrauding people who are going through a horribly stressful experience. It's very sad.

Respectfully submitted,

Review: I lost my cat and was given the pet amber alert website by my vet's office. I went on the site which said you could choose from several packages, including a free package. Their instructions, however, were nonexistent. I chose "30 days free...$9.95" but it gave me an invoice of $9.95. I instant messaged someone "[redacted]" and he said that if I went to paypal and checked out, I would not be charged. But I was charged $9.95 and from what I understand, will be charged $9.95 per month forevermore. I immediately called and got a message stating they would return my call in a few minutes. I never heard from them. I placed several calls and many emails and never got any type of response. The thing is that after I paid the $9.95, it again took me to the paypal site with an invoice that said "30 days free then $29.95 per month". I just clicked off. My account was never activated and now I am worrying about being charged $9.95 every month. FYI, June **, 2013 is when I went on the petamberalert.com website.Desired Settlement: I want my $9.95 for an account which was never activated refunded and I do not want to be charged again. I want this account cancelled!

Business

Response:

Account cancelled and refunded.

Review: I paid 89.99 for them to issue faxes and phone calls concerning my missing cat. No service was provided. They don't answer or return calls and I was sent an email on May **, 2014 appologizing and confirming they would give me a refund but did not. They are not responding to any of my calls or emailsDesired Settlement: Refund to [redacted] for service not provided.

Business

Response:

Thank you for contacting us regarding this

complaint. Our Quality Assurance Team has received the request and our billing department

confirmed the refund has been approved and processed. We are committed to

providing outstanding service to our Representatives and Customers. – Thank you again!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, I did receive the refund, after numerous attempts at contact. After contacting [redacted], Revdex.com and **. Had the service I paid for been provided I may now at this time have my beloved pet back, which I don't. Had the service I paid for been provided in a timely manner perhaps someone would have spotted him or known he was not a stray. I spent hours of my time trying to get a refund. I spent more hours having to investigate that the service promised was not provided to me. So yes I am glad for the refund but unhappy with the fact that petamberalert hampered the return of my cat and leaves me wondering how many others pay for this service but don't actually recieve it? I feel they owe me much more than 89.99. I cannot put a price on my grief but my time and effort is certainly worth far more than 89.99. I am at this point considering taking legal action. Payment for my time and grief would be well worth the effort so that someone else isn't duped as I was.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by PetAmberAlert.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

It took so much of my time and energy and complaints before they would even reply to me. They did give me a refund through [redacted] but I lost precious time in getting the word out that my cat was missing - which is the service they were supposed to supply. They cost me a lot more than 89.99. I am sure if they did this to me they have done it before and will continue to take money from people while not providing the service promised of robocalling a Pet Amber Alert or sending faxes to all shelters and agencies in the area. The are deceitful and dishonest. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We were double charged. A charge appeared on our bill for both $69.00 and $89.00. In addition, the business did not provide any of the services promised. The company has not responded to any of our emails concerning the double additional charge.Desired Settlement: We would like to have both charges refunded.

Business

Response:

Thank you for contacting us regarding this

complaint. Our Quality Assurance Team has received the request and our billing department

confirmed the refund for the double charge has been approved and processing. We are committed to

providing outstanding service to our Representatives and Customers Please allow

3-5 business days for completion. – Thank you again!

Review: I filled out my missing pet form and put in my credit card information. I then was sent an email saying that they it was confirmed and they were on the case sending faxes, emails, and phone calls to everyone. About an hour later I get an email saying that there was an error processing my payment. So I then filled out the form again and used my other credit card and I recieved another email saying that it was confirmed. I never got another email saying that my credit card did not process. But no neightbors recieved a phone call. So I called costumer service and they said they will call me back immediatly...so I waited all day, never got a phone call back so I called them back and they said that they were really busy, so I will get a phone call later that night. Of course it is 2 days later and no phone call. I wanted to know if they billed our card once or twice or what.Desired Settlement: I just want our money back if they took money out of our bank and to go ahead and cancel our pet search.

Business

Response:

Case #: [redacted]

Thank you for contacting us regarding this complaint. Our Quality Assurance Team has received the request and our billing department confirmed the refund has been approved and processed. We are committed to providing outstanding service to our Representatives and Customers Please allow 3-5 business days for completion. – Thank you again!

Review: We hired Pet Amber Alert to contact 250 of our closest newborns to inform them of our lost cat. They did not do this. I spoke to about 10 neighbors and nobody received the call I am only aware of one person who did, and they do not live in our neighborhood. I contacted this company 4 times, 2 via email and 2 voicemail (they do not answer their customer service line), and have no heard back from them.Desired Settlement: Refund of amount paid

Consumer

Response:

At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

A full refund has been issued.

- Mark Jakubczak

Review: I ordered and paid for a pet amber alert for my lost cat, "Spaz", on 10/**/15. Their website claims to immediately begin calling 250 neighbors, use social media, etc. The confirmation email states that the entire process will be completed within 24 hours.

[redacted].

[redacted].

As of 10/**/15, my account still shows no phone calls made to neighbors and their [redacted] page never showed my lost pet. In fact, their [redacted] page has not been updated since 10/**/15.

I have tried using their live chat for several days and while it pops up telling me an agent is available to help me, no one ever answers the popup screen. I also sent an email on 10/**/15 and got no response.

5 days with no evidence of any action is not what petamberalert.com promises and is certainly not in any way within the 24hours promised in their email.Desired Settlement: I would like a refund.

Business

Response:

Orders submitted over the weekend may be delayed past 24 hours due to FTC regulations in certain states. A full refund was already issued.

Consumer

Response:

The Revdex.com response from petamberalert.com would contradict the email, which BTW was generated on a weekend day, they sent me which clearly stated the effort would be complete in under 24hours. Their response, generated on Saturday, October ** follows:[redacted]

I would suggest that the company update their documentation to correctly reflect what they truly can and cannot promise to it's worried patrons who are attempting to try to locate a lost pet.In addition, this was not simply a case of the order not being completed on a weekend. As of October [redacted], the process still had not been completed. 5 days had passed. This is well beyond a delayed weekend response, particularly when time is of the essence when trying to locate a lost pet family member.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that refund is satisfactory to me and the matter has been resolved. I hope, for future patrons of this service, that petamberalert.com will consider less false promise and more response.

Sincerely,

Review: I ordered a Pet Amber Alert on 8/**/13. I have called customer service multiple times, but have left only 2 voice messages. A representative never once answered the phone. I also emailed them once, and periodically checked their site for a chat support representative, all to no avail. One of the services included in the package I bought was an alert poster, customized to my missing pet's information. There is a QR code on the poster. If a neighbor sees my lost cat, s/he can contact me through this QR code. I quickly noticed the QR code was broken. If a neighbor has tried to use this code, I will not receive a notification. I was finally able to contact a chat support representative regarding this matter, and was told the webmaster would fix the QR code on Saturday 8/**. The code still has not been fixed and I cannot get a hold of anyone at Pet Amber Alert. It has been several days and I would like my problem fixed, as this is a time-sensitive matter. At the time I was able to get a hold of the chat support agent, I was awarded a free service of 25 alert posters faxed to businesses in close proximity. I'm not sure if some of them received a fax, because I visited one of the businesses (Petco; they have a bulletin board set up for announcements, etc.) listed as having been faxed a poster, and it was nowhere to be found. This has been a very frustrating and tiresome experience.Desired Settlement: I would like Pet Amber Alert to please fix the QR code on my pet's alert poster. I would also appreciate a refund or partial refund.

Business

Response:

Qr code has been fixed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes - the QR code was fixed, but only after 5 days of persistent attempts, by me, to contact customer service. I left multiple messages - both voice and electronic. Also, I, the customer, was the first and only one to notice the error. There was no quality control. 6 days had gone by with a serious error - I did not notice the error on day 1 because I assumed everything was correct. In a missing pet situation, time is of the essence. If a neighbor had used that link to contact me regarding my missing pet during those 6 days, I would not have received the information. I would have absolutely no knowledge of an alert regarding my missing pet. I was initially promised a fix-by date of Saturday, 8/**. The problem was not fixed 8/**, as promised. I unsuccessfully tried to contact customer service every day, multiple times each day, for over 48 hours until I finally reached an agent. The day I was initially promised a repair date of 8/**, I was compensated with a 25 poster alert faxed to businesses in close proximity. I called several of those businesses on the recipient list today (8/**), and none had received the fax. On Monday (8/**) when I had reached a customer service agent, I had another 25 poster alert credited to my account, making that a total of 50 poster alerts. I have the chat transcript of this conversation, but I do not yet have the recipient list for the 25 new poster alerts or an email confirmation of this compensation. I would appreciate a partial or full refund. It's been very aggravating to have to double check all the services I paid you for.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are unable to refund orders older than 5 months. A refund has been sent via paypal to [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Advertising, Billing, Refund, Customer Service and Product are all issues I would like to address with this complaint. This services advertises that they will help find a lost pet by contacting a _____# of people within a set radius from which your pet was last seen. They guarantee that notifications will be sent out with in 24 hours. We were given a list of names and a map of those who contacted but this took upward of 4-5 business days. Secondly, we were charged on July [redacted] for $29.95 and July [redacted] for 9.95 for services which we did not order, nor were we notified. You are told to notify them when your pet is found. Mine was found deceased weeks later in a neighborhood which was within the "circled" radius. We were given no confirmation, information or feedback from the phone calls and faxes that made. After the notification were made, again about 4 days afterward, I began receiving phone calls about a man leaving a message with my phone number regarding dry cleaning for about 1 week. When we noticed the charges on our card I logged in to the account. Again, I do not see further services for the additional charges on the dates of July [redacted] and [redacted]. I did report my pet found and notated that she was found deceased, the second entry wanted to hear the happy ending to the story and ours did not end so happy. I then receive a congratulations for finding my pet. There is no option to state a pet was not found or found deceased. I then proceed to remove the credit card from the profile and subsequently I was charged for $119.95 for another Pet Amber Alert services. Upon contacting customer services both tonight and other occasions regarding the initial services you are asked to leave a voicemail and your call will be returned within 2 hours. However, that did not happen. As soon as we saw we were charged again - we immediately suspected a scam and they are not recognized on your website. Our credit card has been notified but I hope to protect someone else from fraudulent charges and mostly likely a fraudulent services.Desired Settlement: I would like a refund for the unauthorized charges made from the company

Business

Response:

It appears the customer signed up for two subscriptions, one on 5/** and 6/*Petamberalert does not store credit card information, so it is not possible to remove it from your profile since it does not exist in the first place. To cancel a subscription you must login to your [redacted] accountPlease see [redacted]