PetAmberAlert.com

sans-serif;">A full refund was issued for months of back serviceThe original alert was also sent to over agencies out of only ordered.
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***

We sincerely apologize for the error, your subscription should have
been cancelled.
It is possible that since you used a different email to pay with
Paypal than the one on your pets account, the subscription had
trouble cancelling.
/>
I have removed your subscription and will be refunding all the
charges back to youI apologize once again and thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They didn't appear to even read the complaintThey took hours, even after informed the dog was found and my refund was promised, to even make callsI was charged for a service they didn't actually provide
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't even have access to my account and when I type in to reset password it says my e-mail is not even valid so how can they charge me for something I don't even have access to I also called within minutes of paying to try and resolve along with e-mails and leaving messages and yet to receive a call back and had to go through Revdex.com to even get response which is horrible customer service i've provided a phone number and e-mail to contact me so I could at least have access to my account and no response I would like a full refund because the contract has not been fulfilled on their end that I can't access, not recognized as a customer and nothing sent but a poster to me in e-mail
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You never completed any of the work that was paid for with the I would not have had any issues paying the money if you would have done anything for us but you didn't even generate any of the notifications thst you promised in the email saying you were "on the case." You took advantage of us and didn't even provide a follow up email stating that any work was done.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand about the no refund policy. I asked for confirmation that the payment would no longer be deducted from my account. However, the payment was again deducted on March **, as you can see from the attached files
*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Petamberalert.com DOES NOT state that they have volunteers put up posters and ads in my community
Petamberalert.com is an automated notification service which faxes local pet businesses and agencies in your areaThe alert was sent to the following agencies:
GREEN
TOWNSHIP VOLUNTEER FIRE DEPARTMENT
MOORES LANDING RD
LACHINE, MI
(989) 379-
THUNDER BAY GOLF RESORT
M E
HILLMAN, MI
800) 729-
BERNARD BUILDING CENTER HILLMAN
M-
HILLMAN, MI
989)742-
ST AUGUSTINE PARISH
VETERANS MEMORIAL HWY
HILLMAN, MI
989) 742-4542
HARDWERE HILMAN
STATE STREET
HILLMAN, MI
(989) 742-
HILLMAN POST OFFICE
N STATE ST
HILLMAN, MI
989-742-
THE GRIND-DING SHOP
HERRON ROAD
HERRON, MI
(989) 727-
HILLMAN AREA FIRE DEPT
W THIRD ST
HILLMAN, MI
(989) 742-
THUNDER BAY COMMUNITY HEALTH SERVICE, INC
STATE ST
HILLMAN, MI
989-742-
RIVERS EDGE GOLF CLUB, LLC
WERTH RD
ALPENA, MI
989) 356-
HOPE LUTHERAN CHURCH HUBBARD LAKE
WEST NICHOLSON HILL RD
HUBBARD LAKE, MI
989) 727-
SWITZER VETERINARY CLINIC
M W
ALPENA, MI 49707-
TRUE NORTH RADIO NETWORK
M-WEST
ALPENA, MI
989-354-
WALMART SUPERCENTER
M W
ALPENA, MI 49707-
WORD OF LIFE BAPTIST CHURCH
NBAGLEY STREET
ALPENA, MI 49707
) 354-8019
ALPENA GOLF COURSE
GOLF COURSE RD
ALPENA, MI
989) 354-5052
ATLANTA VETERINARY CLINIC
COUNTY ROAD
ATLANTA, MI 49709-
MONTMORENCY COUNTY SHERIFF OFFICE
P O BOX
ATLANTA, MI
989) 785-4238
ELK COUNTRY ANIMAL SHELTER
P.OBOX 434
ATLANTA, MI
989-785-
SUNRISE VETERINARY SVC
US HIGHWAY S
ALPENA, MI 49707-
ATLANTA SCHOOLS
COUNTY ROAD
49709, MI
989-785-
ATLANTA BRANCH - HEADQUARTERS
HAYMEADOW
ATLANTA, MI
989) 785-
THUNDER BAY PHARMACY
M-PO BOX 850
ATLANTA, MI 49709
989-785-
ALPENA POLICE DEPT
WCHISHOLM STREET
ALPENA, MI
517) 356-
FAMILY ENTERPRISES EMBROIDERY
S2ND AVE
ALPENA, MI
989-354-
ALPENA VETERINARY CLINIC
US HIGHWAY N
ALPENA, MI 49707-
ELK RIDGE GOLF CLUB
ROUSE RD
ATLANTA, MI
COMMUNITY FINANCIAL
COUNTY ROAD 612
LEWISTON, MI
989-786-

A full refund has been issued via *** to ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
/>
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I filed the original complaint on February ***, 2014. My desired outcome addressed many issues. I requested a refund of the funds charged. I requested confirmation that they have cancelled my "subscription" for "search is still active" with a promise that no further charges will be incurred. I asked that they remove my pets from the "lost pet" section. I also requested that the company and the website be shutdown
I had contacted the company numerous times via phone and email. I got absolutely no response UNTIL I went through Revdex.com to file my complaint. I received an email on 2/*/14 stating that my "subscription" had been cancelled. I checked the website and my dogs were still listed on the "lost pets" section. I emailed them again, requesting that they remove my dogs. I had already submitted a "found my pets" request through their website AND their phone system. Finally they removed my dogs from their website. (For clarification, this took FOUR contacts by me to make this happen!!)
The Revdex.com advised on February ***, that the company responded that "Our Quality Assurance Team has received the request and our billing department confirmed the refund has been approved and processed...Please allow 3-business days for completion." I did not receive a refund. I had to advise Revdex.com that the company had not processed the refund as promised. I again left email messages and phone messages for the company. None were returned.
On March ***, 2014, I received an email from *** *** with a refund receipt, nothing further. On March ***, I received an email from the Revdex.com stating that the business had responded, stating that the refund had been issued. I checked my bank statement and the funds were refunded on 3/**/14.
Please note: I requested a refund and a response from the company all the way back on 2/*/14. They did not respond until I contacted Revdex.com. They promised a refund on 2/**/14. None was given. The refund finally arrived on 3/**/14. It took more than EIGHT attempts by me to contact the company to finally be refunded the money. I have NEVER received a phone call from the company, nor any direct communication from them apologizing for their lack of response.
My biggest concern has always been and remains to be, that others who are less physically capable than me are paying for Pet Amber Alert's "services", are assuming that steps are being taken to find their pet(s), and are paying good money for little to nothing being done to actually recover their pet(s). With time being of the essence with missing pets, every minute counts and this company's failure to respond in a timely manner greatly decreases the chances of someone's pet being found. IF the company is truly trying to help people, they are falling WAY short and need to politely excuse themselves from business. If they are intentionally defrauding people, then something needs to be done and they need to be shut down. Either way, they need be out of business
All of my original complaints and desired outcomes have not been addressed, therefore I must select the option that the business's response does not resolve my complaint. This company makes promises and does not follow through. It's impossible to ever reach anyone at the actual company; you only receive their "answering service". I have never dealt with such a poorly run business and truly believe that they are only defrauding people who are going through a horribly stressful experience. It's very sad.
Respectfully submitted,
***

This website is a fraud which preys on people who are distraught about losing a beloved pet I unfortunately was taken in by them and subsequently have lost about $ Do not use this site

The complaint has been notedThank you

Order was cancelled and refunded per customers request.
The customer placed the order online at 10pm Sunday nightShe then immediately called our hotline at 10:15pm to leave this message:
"background-">Message: You ripped her off and took her money She got nothing, she cant sign in to use your services but you took money out of her checking account and she would like a call immediately She is reporting you to the Revdex.com
Order has been cancelled, no alert will be sent

A refund has been issued in effort to close this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
Each of my (4) different cancellation requests to this company starting at WEEK after sign up have been met with "we are terribly sorry and will take care of this cancellation and refund IMMEDIATELY"This has been told to me each and every time throughout the YEAR I have been trying to resolve this without any voluntary refundIn desperation I enlisted *** and *** gave me an automatic month refund (their maximum allowed)I used this companies service for a week and cancelled immediately but was billed for months after the cancellationI am still owed months of erroneous monthly charges for a service that had been cancelled repeatedly with no effectThis company has promised to correct their mistake by refunding me time and time again with no follow through of action on their partNow they are stating a policy that would ONLY apply if no cancellation attempts had been madeThis is pure fraud and is flat out wrongA fair resolution is to refund me fully for the monthly charges this company continued to take from my card for a YEAR AFTER I cancelled their service.
Thank you,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** state we do not accept phone or email cancellationsAny cancelations must be submitted online via the automated processThis account subscription was cancelled manually and credited for month as a courtesy

Orders are process at all times of the day but the alerts are not sent out till after 9am and before 9pm as the FCC permits
"">We are very sorry for this but as soon as your order was submitted all the information needed to find your pet was being collected automatically via third party companies/websites and PetAmberAlert has incurred costs for the information collectedTherefore we cannot provide you with a refund
Information about no refund policy is provided on our website and also on the bottom of our order forms, right under ourTerms of Service and Privacy PolicyIt was also included in the confirmation email that was sent to youThank you!

At this time, I have been contacted directly by PetAmberAlert.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
class="MsoNormal" "margin: 0in 0in 10pt;">[Your Answer Here]
The company contacted me on July **, recommending that I upgrade my service. They indicated that they provided a full refund but I have not received anything yet. Attached is a copy of the email transcript with the last contact from the company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
**

Case #: [redacted]
"">
Orders are process at all times of the day but the alerts are not sent out till after 9am and before 9pm as the FCC permits
We are very sorry for this but as soon as your order was submitted all the information needed to find your pet was being collected automatically via third party companies/websites and PetAmberAlert has incurred costs for the information collectedTherefore we cannot provide you with a refund
Information about no refund policy is provided on our website and also on the bottom of our order forms, right under our Terms of Service and Privacy PolicyIt was also included in the confirmation email that was sent to youThank you!