PetAmberAlert.com

You can login to our member's area anytime by using the following details: Login Email : [redacted]Login Password:  [redacted]Login URL:  [redacted]
 
An update poster is available for download in your online account. Unfortunately his order is non refundable. The poster alert was sent to 46 businesses out of 25 ordered.

Revdex.com:
The Revdex.com response from petamberalert.com would contradict the email, which BTW was generated on a weekend day, they sent...

me which clearly stated the effort would be complete in under 24hours.  Their response, generated on Saturday, October ** follows:[redacted] **
[redacted]
[redacted]
[redacted]
I would suggest that the company update their documentation to correctly reflect what they truly can and cannot promise to it's worried patrons who are attempting to try to locate a lost pet.In addition, this was not simply a case of the order not being completed on a weekend.  As of October [redacted], the process still had not been completed.  5 days had passed.  This is well beyond a delayed weekend response, particularly when time is of the essence when trying to locate a lost pet family member.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that refund is satisfactory to me and the matter has been resolved.  I hope, for future patrons of this service, that petamberalert.com will consider less false promise and more response.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted].
Sincerely,
[redacted]

A full refund has been issued

Review: Ordered my alert on March *, the phone calls are just now going out to my neighbors on March [redacted]!!! The website promises all faxes and phone calls will go out on the same day it was ordered. I've called and left several messages with this company and have never heard back. I have even tried to used their online chat and no one ever responds. I have already filed a complaint and asked for a full refund from [redacted]. Now, their phone system seems to be calling all my neighbors upwards of 5 times, I'm getting complaints! This company is very disorganized and definitely does not do what it promises. How is this service suppose to help me find my missing cat if they can't do what they promised and end up bothering my neighbors with all the phone calls.Desired Settlement: I would like a full refund to be posted to my [redacted] account before I have to escalate it to a [redacted] Claim and I would like my account canceled.

Business

Response:

A full refund has been issued for the phone alert.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received a refund for my pet amber alert. I hope this company can get the help it needs to provide the service they promise in a more timely manner. Even though my missing cat is still missing, the service the pet amber alert company offers is very valuable to customers like me who just want to find their lost pet and need to get the word out quickly.

Sincerely,

Review: I ordered a Pet Amber Alert on the website www.petamberalert.com on Friday July **, 2014. My order was for their basic package at a charge of $79.95. I received an email confirmation of my membership on July [redacted] at 4:41 p.m. with the password to their website. I was promised 250 immediate phone calls to neighbors, fax and phone alert to neighboring businesses, detailed alert area and map, and a dedicated pet counselor. I have received none of these promised items and have not been able to reach anyone at the business. I have sent 2 emails, tried repeatedly to contact them on the website chat and have left 2 voice mail messages. It has now been 5 days since my initial purchase order and I have not received any services promised.Desired Settlement: I would like a full refund of my payment and have this business investigated for fraudulent activity.

Consumer

Response:

At this time, I have been contacted directly by PetAmberAlert.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The company contacted me on July **, 2014 recommending that I upgrade my service. They indicated that they provided a full refund but I have not received anything yet. Attached is a copy of the email transcript with the last contact from the company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A full refund has been issued via [redacted] to [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your help!

Sincerely,

Review: I paid $99.98 that were instantly charged for Pet amber alert to send out an alert about my missing dog to the residents of [redacted] I received to bill but only a message in which they state that they are calling and leaving messages to neighbors and businesses around the area. However, no such thing was done. After asking residents in the neighborhood, no one received the alleged alert. I have also checked the company's social media pages such as [redacted] and [redacted] and nothing was posted on my dog. I have luckily found my dog with the help of NYC police department and I called to cancel the account and to request a refund and the customer service agent claims that she does not directly work for this company, that she simply passes on the messages. I asked her for a [redacted] name or another contact number and she said she only has the address and the same number I had. She also added that I should really fight it because they will continue to charge me a monthly fee- Something not advertised on their website.Desired Settlement: A complete refund of the $99.98 and a cancellation of my account immediately.

Business

Response:

[redacted]

Thank you for contacting us regarding this complaint. Our Quality Assurance Team has received the request and our billing department confirmed the refund has been approved and processed. We are committed to providing outstanding service to our Representatives and Customers Please allow 3-5 business days for completion. – Thank you again!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been res

olved because:

[Your Answer Here]

I have not been refunded yet. I paid them almost $100 for a job they did not do. This will not be resolved until I get my money back!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The refund email address has been corrected and resent.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Somewhat satisfactory as it took 8 months to get a response.

Review: According to the list provided on the website, and contrary to the agreement I paid $49.95 for on 11/**/15, NONE of my 100 neighbors in a 5 mile radius were called, to verify this, I asked 5 of them myself - they informed me they never received any such call. This service was never delivered. Additionally, when I called customer service to ask if posters could be printed from their website the customer service rep stated no, not at all - being as I was upset her flat tone and lack of empathy gave me no sense of assurance I had made the right decision - also, as it turns out, you can in-fact print posters of your missing animal from your page which I learned after I learned that none of my neighbors had been called and after I had handmade my own signs/flyers. Additionally, as a 'buy now deal' I was set to get 250 neighbors called and somehow got roped into only 100 for the same price. I'm highly disappointed because not only did I feel taken advantage of while I was distraught - I paid for absolutely nothing. After I reported my cat found, they put up a lost cat poster on their facebook so they could state that they were a part of locating it when it was found before the posting was made and before any calls were made. When they asked for a review of the company they give the option for poor, but will not allow you to submit it stating "Please give us a rating".Desired Settlement: Complete refund of entire amount paid.

Business

Response:

Orders placed over national holidays will not go out until the next alert window.

Review: In October [redacted], 2015, I purchased a Poster Alert Only for $29.95 from Pet Amber Alert, since I lost one of my pets. They were offering to fax the poster alert to local veterinarians/Animal Shelters, pets store; also I will get an email with a Poster Delivery Confirmation the same day of the purchased with the list of the places where they sent the posters. After I made the purchase, I wait for a few hours without get any email, just one confirming my membership. I made a call requesting the list of the places where they send the poster, the person that answered my call told me that I will get the email in an hour, so I wait again for a day, and nothing. After that, I contacted them again, and someone answered me just because I pressed the number 1 since its the option for make a new lost report where they make money, with the other options no one answered ; I asked again for my list, and they told me that somebody will contact me, but no one did. After that I had been calling several times, and no body answer, I leave a message but no body contact me again Still. I went to my local shelter, local veterinarians, local pets store, and NO ONE GET THE POSTER THAT I PAID FOR.Desired Settlement: I want my money back, and also I want the delivery those posters to the local shelters, veterinarians, pet store as they promised, since I made this alert 4 days after I lost my pet, and I trusted this company to help me to find my pet as the offered.

Business

Response:

This order was fully processed without any problems or issues on 10/*/2015. The poster alert was sent to 46 agencies out of only 25 ordered. Over 20 alerts have been sent free of charge to the following businesses: [redacted]

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[Your Answer Here]Thank you for the answer, but this don't resolved my complain. First, after I bought the posters, pet Amber alert never send me the list of the places where they sent the posters ; I walked to every single local store, pet store, vet clinics, etc. and no one got the poster that they supposed to send. Second, yesterday I finally got the list and, I took the time to check the distance from my house to the stores where they claim to sent the posters, and is just one store on the list that is 0.6 m. the rest are all 1.5 m. and above, some are more than 6.0 m. Was why any of my local stores never get the posters. I called to the phones on the list, and the most didn't get any fax, or any of the posters for what I paid for, just 3 places told me they got it. And for finish my complain, I would like to attach the poster that pet amber alert sent me and to the stores on the list; one of the lines are on the top of the other one, so disappointed. And, I would like to attach also, a complain that I found from someone else that bought the posters. Very designated with this company, and I will not recommend to anyone.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[Your Answer Here]Thank you for the answer, but this don't resolved my complain. First, after I bought the posters, pet Amber alert never send me the list of the places where they sent the posters ; I walked to every single local store, pet store, vet clinics, etc. and no one got the poster that they supposed to send. Second, yesterday I finally got the list and, I took the time to check the distance from my house to the stores where they claim to sent the posters, and is just one store on the list that is 0.6 m. the rest are all 1.5 m. and above, some are more than 6.0 m. Was why any of my local stores never get the posters. I called to the phones on the list, and the most didn't get any fax, or any of the posters for what I paid for, just 3 places told me they got it. And for finish my complain, I would like to attach the poster that pet amber alert sent me and to the stores on the list; one of the lines are on the top of the other one, so disappointed. And, I would like to attach also, a complain that I found from someone else that bought the posters. Very designated with this company, and I will not recommend to anyone.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

You can login to our member's area anytime by using the following details: Login Email : [redacted]Login Password: [redacted]Login URL: [redacted] An update poster is available for download in your online account. Unfortunately his order is non refundable. The poster alert was sent to 46 businesses out of 25 ordered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseStill not fixing my problem, I do not care about they update the poster because the posters that they sent were bad made. I don't ask to them to send the posters to 46 of 25, I paid to this business for send the posters to 25 LOCAL stores, means ON MY NEIGHBORHOOD! Also, just 3 stores got the posters of the 25 or 46. I still want my money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I simply want the company to return my calls. The first call was about the fact that I couldn't find my account, couldn't get a password, etc. The second call was to cancel the alert because the cat was found, and I cancelled the alert at 9:08am. Wanted to find out if the rate of $150 I had just paid could be prorated, since the company doesn't start calling area neighbors until after 9am, and they might not have even started yet. They simply won't even return my calls. I was told told, on the morning of Sun. Aug. [redacted], that I would get calls back. I called again on Wed. Aug. [redacted] and left a message saying if they didn't call me back I would go online and complain. They STILL haven't called back and today is Friday, Aug. [redacted]. The name on the account, which I can't access like I said, is [redacted] and [redacted] (or [redacted] and [redacted]) on [redacted]. My son was house-sitting, so I had to set up an account for people who weren't even in town. There were also other problems with the whole process, and I haven't even gotten to for lack of time.Desired Settlement: Refund. The company was "in-humane" to us in some of the most frightening, most intense moments in recent years. I can't believe they haven't called back after 3 phone calls. I wanted a pro-rate, but since they won't even call me back, I want a refund.

Business

Response:

Petamberalert terms of service will not issue a refund due to customer service issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I finally found a kind woman to chat with on the website. She looked up the account for me finally. Even though I just read the terms of service, I don't believe I should have to pay $150 to this company. They should have, in the least, called me back regarding access to the account after tell me they would call back.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted]. They have only contacted me once, very impersonally, through Revdex.com, but still not directly.

Review: Petamberalert.com is a site that claims to reach out to neighbors to inform them of a missing pet for a fee. However, after filling out all the necessary information of your pet and credit card, no receipt is issued and you are then prompted to sign into PayPal, where they make you subscribe to "Search," with no explanation. When I called PetAmberAlert at the phone number they listed, I was instructed to leave a message and a representative would call me back within a few minutes. I left three messages over a 12 hour period with no response. I am uncomfortable with the way they took my credit card information without and confirmation or receipt. This is unacceptable and it is a shame that there are people like this who take advantage of those who have lost pets.Desired Settlement: I want my services to be canceled and I expect a full refund to my credit card.

Business

Response:

Disclaimer

1. PetAmberAlert is purely a notification service notifying your neighbors by phone and businesses by fax of your missing pet.

? PetAmberAlert is strictly a notification service and does not solicit for business.

2. While the goal of PetAmberAlert is to safely locate your pet, PetAmberAlert does not guarantee the return of your pet.

3. I understand that PetAmberAlert automatically processes orders all hours of the day an Night I.E. ( Even at 3 A.M. ) and in the event my pet is found before the PetAmberAlert alert goes out I will not receive a refund due to the fact that PetAmberAlert has already incurred the cost during their automated processing.

In addition with regards to refunds, I understand that:

? There are no refunds once I have purchased a package. No exceptions.

? By purchasing one of our packages, I am in agreement with each item listed in this disclaimer.

? I agree not to ask PetAmberAlert to give a partial or full refund just because my neighbors or businesses did not know anything or decided not to call me back after my alert has gone out. PetAmberAlert will give no refunds due to lack of involvement of your community.

4. By using the services of PetAmberAlert, you are providing your personal information to the public at your own risk, and are agreeing to release PetAmberAlert from any and all liabilities thereof.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I have sent numerous emails to this business over the past couple weeks. First, I wanted them to remove the flyer they made for my cat from the internet since it shows my phone and address and comes up in a [redacted] search (I only wanted that information made available to businesses and neighbors in my local area). Also, I requested that they send me a list of the businesses they had sent my flyer to (because I wanted to know which businesses had received flyers so I knew which ones I should visit myself). I did not receive a reply to any of my emails and then called them the other day and have still not heard back. At this point, I would like a refund and I would like them to remove my listing from their website. If they are unwilling to give a refund, then I expect them to immediately remove my listing from their website and also to email me a list of the businesses to which they sent my flyer.Desired Settlement: I would like a refund and I would like them to remove my listing from their website. If they are unwilling to give a refund, then I expect them to immediately remove my listing from their website and also to email me a list of the businesses to which they sent my missing pet information.

Consumer

Response:

At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

[redacted]

Thank you for contacting us regarding this complaint. The information such as your phone number has been removed from our website. Our Quality Assurance Team has received the request and our billing department confirmed the refund has been approved and processed. We are committed to providing outstanding service to our Representatives and Customers Please allow 3-5 business days for completion. – Thank you again!

Business

Response:

A Refund of $99.95 has been issued to the [redacted] email address [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid 79.95 for pet amber alert on monday at 7:30pm, that same night 1 and 1/2 hours later my pet was found by a neighbor. I called them immediately and requested to cancel my account. They had not even sent me a confirmation email yet. After leaving multiple messages and filing a [redacted] dispute they responded telling me "

no refunds." They scammed me out of my money and did absolutely no work. I'm appalled they take advantage of people when they are desperate and in need, searching for their loved pets. BEWARE and STAY AWAY they will steal your money.Desired Settlement: refund since no services were rendered, my account had not even been made.

Business

Response:

Once the order is placed there are no refunds. Please see the terms of service agreement and disclaimer that is agreed to before submitting your order. A link to the terms and disclaimer is also found on the bottom of every page of the website.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

You all have received $79.95 from me for doing absolutely nothing. I placed the order at 7:37 and called you at 9 to cancel as my dog had been found by my neighbors. I'm appalled you would take advantage of people this way when they are desperate and in need. This is terrible business practice on your part you all are Shamming hardworking people out of their money. You have given refunds previously for this very same incident. I'm not understanding why not for me. My issue has not been resolved I would still like refund as no services were rendered from you, I called and left multiple messages and could not get a response until I filed a dispute. Furthermore, you have multiple people complaining of the exact same things it's terrible business practice on you part. PetAmberAlert has truly let me down

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A refund was issued via [redacted] against petamberalert terms of service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The matter was resolved as [redacted] investigated and issued me a refund. Petamberalert did not assist in this resolution.

Sincerely,

Review: I paid for service on Thursday the [redacted] 2014.. Received confirmation of services yet no service was implicated.. My account not even showing on web site until Tuesday the [redacted]... Unable to reach any human being to work it out.. Left 4 messages to be called back to resolve the issue of them not providing the service I paid for.. Still no return.. I would like full refund of service.. I have spent more time trying to contact the company I hired to look for my lost pet then I have trying to find my pet.. Truly feeling taken advantage of.. This company did not provide the service they claimed the did or any support person to help resolve issue.. What a waste of my time and money,

Sincerely,

[redacted]Desired Settlement: I would like this made public so no one else has to experience this time and money suck!!. I would like to be fully refunded with a apology and have my account closed... Please Help!! Thank You as this truly is a last resort to recoup my money.. Still haven't found my dog:(..

Business

Response:

Thank you for contacting us regarding this

complaint. Our Quality Assurance Team has received the request and our billing department

confirmed the refund has been approved and processed. We are committed to

providing outstanding service to our Representatives and Customers Please allow

3-5 business days for completion. – Thank you again!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case #: [redacted]

Our billing department has reissued the refund to the card that was charged. Please allow 3-5 business days for completion. – Thank you.

Review: PetAmberAlert.com is a pet finding service. I registered on March-* and indicated that my pet was found on March-**. Despite that, my credit card is being charged monthly. There is no way to discontinue my petamberalert.com account online. There is also no way to contact anyone by phone since their 1-800 number is an answering service and no one calls back.Desired Settlement: I would like all changes made to my card refinded for the following months: April, May, June, July, August (total of $149.75).

Business

Response:

Case #: [redacted]

Thank you for contacting us regarding this complaint. Our Quality Assurance Team has received the request and our billing department confirmed the refund has been approved and processed. We are committed to providing outstanding service to our Representatives and Customers Please allow 3-5 business days for completion. – Thank you again!

Review: I recently lost a pet and would do anything to find him, so I stumbled upon www.petamberalert.com I signed up for the service, however after doing so I read the Revdex.com listing and it said it was rated an F. Searching further I saw that there were boundless complaints against the company. I attempted to cancel my order, as I never received a confirmation email or login so I could follow the steps of finding my cat, where someone said that I could mark the cat as found so that 1000 phone calls would not go out with my cell phone listed. I do not desire to get angry phone calls on my own cell phone. I have called almost 10 times, left 3 messages, talked to only two human beings, sent 3 emails and I have yet to hear from someone in the "office". The only people that I have talked to are phone service representatives who don't work for the company.Desired Settlement: I would like to hear from the owner either via email or phone and get a refund of some sort. I feel that a lot of people have been tricked by this service, and it is one that should not still be in business.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding PetAmberAlert.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

After much stress and effort, I was able to obtain a refund. In the process I had to call my bank and they were not able to contact the business by phone either. I was only able to push through multiple "chat" sessions on their website to get a refund, and then the chat was only available after 3pm.

Sincerely,

Review: On 8/**/15 I paid for a PetAmberAlert. I paid $109.95 and calls were to go out to all my neighbors. I checked with a good selection of my neighbors and none of my neighbors received a phonecall. They also said we would receive the same call and we never got any such callDesired Settlement: I would like 100% of my money refunded as they did not do what their contract stated they would do

Business

Response:

Attached is listing of all neighbors who received your phone alert. Your poster alert was also sent to the following 46 businesses out of 25 ordered:[redacted]

Review: I requested and paid to notify 250 phone numbers in my area for help locating a lost pet. I received two emails about "zero" notification posters being sent out (which is fine because I didn't order any), but customer service did not respond to my inquiry about the calls I paid for. I received an email one week after ordering the service, and 6 days after my pet had already been returned. I sent two more emails about my dissatisfaction with the service and the delay, and requested a refund. I have received no replies. Thank you.Desired Settlement: Desired Settlement: Refund-Credit Card Credit

Consumer

Response:

At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case #: [redacted]

Thank you for contacting us regarding this complaint. Our Quality Assurance Team has received the request and our billing department confirmed the refund has been approved and processed. We are committed to providing outstanding service to our Representatives and Customers Please allow 3-5 business days for completion. – Thank you again!

Consumer

Response:

At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted]. They have promised refunds on at least two occasions in the past 4 months but I have not received it.

Sincerely,

Business

Response:

Case #: [redacted]

Our billing department has reissued the refund to the card that was charged. Please allow 3-5 business days for completion. – Thank you.

Review: After losing my dog, I contacted pet amber alert, which advertised 500 phone calls, and contacting local businesses simultaneously to spread the word of the missing dog. First, the dog was mislabeled as a cat, with no phone calls, which took about an hour to resolve, pushing the time past courtesy hours. I expected to wake up at 9 am the following day to [redacted] posts, phone calls, but nothing. The dog was found at 12 pm that day, still with no calls going out. I spoke with their answering service, explaining that I paid for a service and over 12 hours later, it still hasn't been provided, and the dog was found. They assured me a representative would call me back and discuss a refund. That call didn't happen, and they sent me an email saying the calls had been made at 3pm, so 20 hours after I paid for a service that advertised success due to timely networking, not to mention the dog was recovered, which they knew. I made several phone calls in the next two weeks, always being promised a return call that I didn't receive. I basically paid $129 for a service that wasn't rendered.Desired Settlement: A refund

Business

Response:

Orders are process at all times of the day but the alerts are not sent out till after 9am and before 9pm as the FCC permits.

We are very sorry for this but as soon as your order was submitted all the information needed to find your pet was being collected automatically via third party companies/websites and PetAmberAlert has incurred costs for the information collected. Therefore we cannot provide you with a refund.

Information about no refund policy is provided on our website and also on the bottom of our order forms, right under ourTerms of Service and Privacy Policy. It was also included in the confirmation email that was sent to you. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They didn't appear to even read the complaint. They took 20 hours, even after informed the dog was found and my refund was promised, to even make calls. I was charged for a service they didn't actually provide.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case #: [redacted]

Our Quality Assurance Team has received the request and our billing department confirmed the refund has been approved and processed. We are committed to providing outstanding service to our Representatives and Customers Please allow 3-5 business days for completion. – Thank you again!

Review: these guys claim to do many things to find your lost pet but they did none of the things they claimed

1) no flyers or posters

20 No faxes to local business or vet offices

3) no social media flyers

4) no robo calls to anyone in the neighborhood

5) can't up load a picture of animal

6) but they got you email to they harass you for their money w/o doing anything

7) we went door to door and while looking for the dog asked if anyone had got phone cal or msg, none had

I personally with me and my team did all of the above so I nowhere are no flyers or poster, I went to every vet and pet stores in a 10 mile radius and they never got anything from these guys

I used another service since contacting these guys and they were doing what t they claimed and their faxed flyers are at all the vets and pet stores, I verified their claims and they did what they claimed [redacted] are a complete scam don't waste you hard earned money they do nothing, go to "lost my [redacted]" they did what they claimed and all the vets and pet store recommend themDesired Settlement: I tried to email these guys but all they want to talk bout is getting paid and hide behind there [redacted] address it's the only email that gets any response and they state its for payment only not issues so pay up sucker is there attitude

I should have known when you can't upload a picture in the form but have to email it, so if you have a pop email you have to leave the page and try and member the address or surf back to it (almost impossible) they want you to login but I was never run through a registration to fill out form so I have no name or PW to log in with

these guys have a great domain name with a lot of name power but that is where it stops I believe hey are padding their own comment section too, just try and leave a bad one and see how long it stays there if at all

Business

Response:

This customer did not submit an order. No payment or pet photo was received, only harassing emails.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,