PetAmberAlert.com

Review: I got involved with this company in middle of September. I had gone to website due to losing a pet, paid the one time fee choice and found pet five days later. When pet was found I called throne and only number for this company and advised them that my pet had been found. I have been getting billed ever since October and found that they had also overcharged my credit. I have been emailing and leaving messages with this company and not one response since September. I had to cancel my credit card so that they could not keep charging me.Desired Settlement: I would like to be refunded the money from Septembers overcharge and the monthly charges from October to December.

Consumer

Response:

At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Thank you for contacting us regarding this complaint. We sincerely apologize for the error, your subscription should have been cancelled.

It is possible that since you used a different email to pay with Paypal than the one on your pets account, the subscription had trouble cancelling.

We have removed your subscription and will be refunding all the charges back to you. Please allow 3-5 business days for completion. – We apologize once again and thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid just under $100 to have pet amber alert send flyers to local businesses with my missing cats information on it, along with calls to local neighbors & alerts to local pet shelters & veterinary offices in my location. Not only were no businesses contacted or sent any flyers, but none of my surrounding neighbors got any calls. My cats poster wasn't even put up on the [redacted] page like promised. I've called the business over 8 times in the last 2 months asking for a refund & have not gotten a single call back from anyone nor received any of my money back. I want my money back paid in full & I want people to know what a scam this site is!Desired Settlement: $99.98 refund to my credit/debit card

Business

Response:

Thank you for contacting us regarding this

complaint. Our Quality Assurance Team has received the request and our billing department

confirmed the refund has been approved and processed. We are committed to

providing outstanding service to our Representatives and Customers Please allow

3-5 business days for completion. – Thank you again!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Due to the transaction being older than 6 months we are unable to refund the original payment. We have sent a refund of $99.95 via [redacted] to [redacted]

Review: My roommates dog went missing December [redacted] in Omaha NE. I signed up for this product and the only correspondence I ever got from this company was a receipt for the purchase. Receipt No: [redacted]. I was never contacted by email or phone by this company and neither was my roommate. When I called to get a refund I was told they had sent an email and refused to refund the money I was charged. At this time, the only thing this company has done is claim to help find lost pets, charge my credit card, and that's it. At this time, I am also filing an Attorney General complaint as well.Desired Settlement: I would like to be refunded the entire $280 that I spent. They promised one thing and delivered absolutely nothing.

Business

Response:

A full refund has been issued per the customers request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Continued faxing to our number

Failure to unsubscribe after completing on-line chat sessions.

Online chat sessions were not continued after they knew it was an unsubscribe request.

No unsubscribe form on website.Desired Settlement: bankruptcy on their part

Business

Response:

Unsubscribed already

Review: I contacted a company called petamberalert.com for my lost cat [redacted], they advertise a service to send a pet amber alert. The sales representative told me that someone will contact me before the alert was sent out to discuss the specific area it had to go to, I told her that I did not want it just going out without this as we needed to narrow down the locations which she said was possible and I will is possible and absolutely will be done. Again, during the conversation I specifically asked her if it can go to a specific area and communities around us and she said yes. She said to go online and first sign up and a pet detective representative will call me. No one called or contacted me to set this up as promised. The next thing that happened was that I received an email confirmation that the pet amber alert went out. I was in shock how it went out without any call to me. I think that's wrong and very deceitful just to take money and not provide the service they sold me. Especially when it comes to a lost pet.

2. I cancelled the following month ofcourse and they continued to bill me for the next 7 months of service. I finally got through on chat and the lady credited me one month and asked me to email her manager. I want credit for every penny they charged me and services that I did not request along with their deceitful initial amber alert that not a single neighbor got at least in my community.

They also cannot continue to bill my [redacted] without my authorization and services I did not request.

I think they put also term and conditions online that are deceitful because the sales in done via chat and then a customer goes and waits for a call and no one calls them. I also left them voice messages to cancel because it was impossible for me to get through and they later told me you cant cancel via phone (messages) or email, that they have some automated system. In my opinion this is a way to trick people. Any written or verbal cancellation should do, I also cancelled via chat. I think I was deceived from the beginning and deserve my money back.

Thank you,

[redacted]Desired Settlement: Refund all [redacted] transaction to my [redacted] email [redacted]

Business

Response:

[redacted] state we do not accept phone or email cancellations. Any cancelations must be submitted online via the automated process. This account subscription was cancelled manually and credited for 1 month as a courtesy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I cancelled via Chat and by talking to someone on the phone, I also left a voicemail and an email. In addition, the service was not provided as discussed with the sales representative initially, I have no idea where a message was sent. No one ever contacted me as requested to send the message as I asked. I deserve a full refund apart from any subsequent charges. I am not sure why I was continued to be billed after I spoke with the representative. This has nothing to do with the terms of service because the service was not provided.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

An additional refund has been issued.

Review: The only correspondence I received was after I paid them. This is the e-mail on August [redacted] I received: Dear [redacted], we know how upsetting it is when a pet goes missing. Please know that we are working on [redacted]s case. You will receive a confirmation email with login instructions once the alert is succesfully completed.

Order Summary

Payment Method: [redacted]

Alert Total: 79.98

If you have questions, you’ll find many answers on our Frequently Asked Questions page.

Thank you for trusting us to get the word out about your missing pet.

Thank you,

Pet Amber Alert

They do not return e-mails, I've sent many on different days or phone calls. They haven't given me a confirmation e-mail with a sign on to the website. There is nothing on their [redacted] page about my cat, though there are many other pets liisted since August [redacted]. The website says "100% satisfaction", which I am not.Desired Settlement: I want my money back. They do not respond quickly, as it states.

Business

Response:

full refund issued per customer request

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid 80.00 for their advertised service to help find lost pets. They stated they had volunteers put up posters and ads in my community, made phone calls to neighbors, contacted local vet offices and animal shelters. I paid them via [redacted]-did not hear from them. I emailed twice and called once. I requested a refund. I have never gotten any response. [redacted] cant help because it is a service.Desired Settlement: I want a refund and some honesty in advertising from them. They are preying on people in despair to find a loved pet.

Business

Response:

Petamberalert.com DOES NOT state that they have volunteers put up posters and ads in my community.

Petamberalert.com is an automated notification service which faxes local pet businesses and agencies in your area. The alert was sent to the following agencies:

GREEN TOWNSHIP VOLUNTEER FIRE DEPARTMENT

1500 MOORES LANDING RD

LACHINE, MI 49753

(989) 379-4112

THUNDER BAY GOLF RESORT

27800 M 32 E

HILLMAN, MI 49746

800) 729-0039

BERNARD BUILDING CENTER HILLMAN

27300 M-32

HILLMAN, MI 49746

989)742-2299

ST AUGUSTINE PARISH

24138 VETERANS MEMORIAL HWY

HILLMAN, MI 49746

989) 742-4542

HARDWERE HILMAN

142 STATE STREET

HILLMAN, MI 49746

(989) 742-4211

HILLMAN POST OFFICE

111 N STATE ST

HILLMAN, MI 49746

989-742-4423

THE GRIND-DING SHOP

6050 HERRON ROAD

HERRON, MI 49744

(989) 727-3449

HILLMAN AREA FIRE DEPT

131 W THIRD ST

HILLMAN, MI 49746

(989) 742-3221

THUNDER BAY COMMUNITY HEALTH SERVICE, INC

15774 STATE ST

HILLMAN, MI 49746

989-742-4583

RIVERS EDGE GOLF CLUB, LLC

6373 WERTH RD

ALPENA, MI 49707

989) 356-3013

HOPE LUTHERAN CHURCH HUBBARD LAKE

5462 WEST NICHOLSON HILL RD

HUBBARD LAKE, MI 49747

989) 727-3206

SWITZER VETERINARY CLINIC

3463 M 32 W

ALPENA, MI 49707-8132

9893564880

TRUE NORTH RADIO NETWORK

1491 M-32 WEST

ALPENA, MI 49707

989-354-4611

WALMART SUPERCENTER

1180 M 32 W

ALPENA, MI 49707-8105

9893540830

WORD OF LIFE BAPTIST CHURCH

1900 N. BAGLEY STREET

ALPENA, MI 49707

989 ) 354-8019

ALPENA GOLF COURSE

1135 GOLF COURSE RD

ALPENA, MI 49707

989) 354-5052

ATLANTA VETERINARY CLINIC

11979 COUNTY ROAD 487

ATLANTA, MI 49709-9288

9897853521

MONTMORENCY COUNTY SHERIFF OFFICE

P O BOX 280

ATLANTA, MI 49709

989) 785-4238

ELK COUNTRY ANIMAL SHELTER

P.O. BOX 434

ATLANTA, MI 49709

989-785-3738

SUNRISE VETERINARY SVC

2640 US HIGHWAY 23 S

ALPENA, MI 49707-4620

9893542241

ATLANTA SCHOOLS

10500 COUNTY ROAD 489

49709, MI 49709

989-785-4877

ATLANTA BRANCH - HEADQUARTERS

11901 HAYMEADOW

ATLANTA, MI 49709

989) 785-3941

THUNDER BAY PHARMACY

11899 M-32 PO BOX 850

ATLANTA, MI 49709

989-785-5535

ALPENA POLICE DEPT

501 W. CHISHOLM STREET

ALPENA, MI 49707

517) 356-3371

FAMILY ENTERPRISES EMBROIDERY

211 S. 2ND AVE.

ALPENA, MI 49707

989-354-5198

ALPENA VETERINARY CLINIC

5025 US HIGHWAY 23 N

ALPENA, MI 49707-7912

9893542925

ELK RIDGE GOLF CLUB

9400 ROUSE RD.

ATLANTA, MI 49709

800.626.4355

COMMUNITY FINANCIAL

COUNTY ROAD 612

LEWISTON, MI 49756

989-786-2201

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The list of phone numbers was not verified by the ones I called to check on. I can provide that list. There were also no faxes or posters as mentioned in the ad.

I have included a copy of the ad. I could have made the phone calls myself to businesses and did to many. I also am including the email they sent to me saying I would be notified and could sign in once it was done and I never got that email. They also did not answer my emails or phone calls.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I review my spam folder daily due to the business I am in. There was never any info at all sent from petamber alert. Nor was there any response to my emails asking for info or phone message I left.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A refund has been issued in effort to close this complaint.

Review: I lost my dog and saw this "petamberalert.com" on a website so out of desperation I signed up online, then the next day I started doing research..it had been less than 12hrs since I signed up. I hadn't even gotten the email to get started with the company yet. I called to cancel and left a message..I called 3 more times in 5 days and was told they were just an answering service and that I couldn't talk to a manager ect...just leave a message. They have deducted my account 79.95 and have not tried to resolve this matter.Desired Settlement: I just want my money back, I never received any service from them in ANY way.

Business

Response:

Tell us why here...Due to upfront costs all orders are non-refundable, please view our terms of service agreement that is signed online before each order is submitted.[redacted]1. PetAmberAlert is purely a notification service notifying your neighbors by phone and businesses by faxof your missing pet.? PetAmberAlert is strictly a notification service and does not solicit for business.2. While the goal of PetAmberAlert is to safely locate your pet, PetAmberAlert does not guarantee the return of your pet.3. I understand that PetAmberAlert automatically processes orders all hours of the day an Night I.E. ( Even at 3 A.M. ) and in the event my pet is found before the PetAmberAlert alert goes out I will not receive a refund due to the fact that PetAmberAlert has already incurred the cost during their automated processing.In addition with regards to refunds, I understand that:? There are no refunds once I have purchased a package. No exceptions.? By purchasing one of our packages, I am in agreement with each item listed in this disclaimer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I NEVER received any service! I cancelled before you had to lift a finger, except to withdraw money from my account! I want my money back! This is criminal!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A full refund has been issued against company policy as a courtesy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contracted with PetAmberAlert.com on 4/**/2014 for lost dog recovery services per their website (send flyers, contact neighbors, call vet offices, etc.). We recovered our dog on our own and I contacted PetAmberAlert.com on 4/**/2014 to inform them their services were no longer needed. However, they automatically drafted my [redacted] account for services I cancelled for another 5 months (until I discovered it and ended the automatic billing). I have sent numerous emails and left many phone calls to their customer service department and have never received a response.

Further, I have since found out that they never provided the initial services I contracted for as described on their website.Desired Settlement: The website is shut down as it is simply an internet scam.

Consumer

Response:

At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

A full refund was issued for 3 months of back service. The original alert was also sent to over 75 agencies out of only 50 ordered.

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

Review: On 8/*/14 I paid this company $109.98 to notify 25 business via a flier faxed and make 500 phone calls to neighbors in search of my lost cat. I also paid for a service for $9.95 per month to keep my missing pet posted on their site. I have spoken with several neighbors and no one person ever received a phone call to alert them of my missing cat. I have tried to call Pet Amber Alert twice. The first time it went into a voice mail promising to call back in 15 mins. I left my cell phone & home phone number along with a refund request & cancellation of the monthly service and never received a phone call back. The next time I called it said "this mailbox has not yet been set up." I have also e-mailed them twice requesting a refund and cancellation of the monthly $9.95 service as well. I see they have charged me the $9.95 on 9/*/14. So, at this point I want a full refund of $119.93 back and the monthly service cancelled. I have now wasted so much time trying to reach them and clear this up...time that should have been spent looking for my cat. It is an aweful way for them to take advantage of a person in distress over their lost missing pet.Desired Settlement: I want a full refund of $119.93 back and the monthly service fee costing $9.95 per month cancelled.

Business

Response:

Full refund issued per customer request

Review: I lost my dog so I signed up for pet amber alert when I made my payment of $ 99.95 the web site kick me out to a sign in when I tried to register it just would have me start all over with my Credit Card when I called the company I was told by the answering service that thee didn't know what the times of business ours they had and when anyone would call me back but they took the money out of my back right awayDesired Settlement: I want a call back and I want my dog found

Business

Response:

Order was cancelled and refunded per customers request.

Review: I have canceled my account with pet amber alert but

There was an unauthorized charge of $49.95 taken from

My credit card from pet amber alert. I have not heard from

Anyone from pet amber alert regarding this. I need a refund.Desired Settlement: $49.95 to be returned to my credit card. And a letter of apology

Business

Response:

We sincerely apologize for the error, your subscription should have

been cancelled.

It is possible that since you used a different email to pay with

Paypal than the one on your pets account, the subscription had

trouble cancelling.

I have removed your subscription and will be refunding all the

charges back to you. I apologize once again and thank you!

Review: On 09/**/2014 our cat got out and we searched for hours; I found PetAmberAlert.com and paid $78 through [redacted] and as soon as I hit the button the cat was found so called company immediately (within 5-10 minutes) to cancel request and not be charged. I got an answering service and they took notes and time I called and said they'd have the call me, which hasn't happened yet. I sent 3 e-mails with no response and tried calling again today and just get answering machines for them to call back and they don't. I never even received a log in and password for site so don't have access to my account and when I put my e-mail in it says unrecognized even though they have sent me e-mails regarding our pet which is no longer missing and I respond back using their customer service e-mail and still nothing. I've filed claim through [redacted] as well and they are not responding to them and the charge has come out of my bankDesired Settlement: I would like a full refund since I called within 10 minutes of placing order so no work was even done on their part and even sent e-mail. They have ignored all calls and e-mails from me and [redacted] and even when you go on web site a pop up comes up says we are available to chat but when you put in your name and click okay it disappears. I've checked with my neighbors and no phone calls have been made so I know nothing has been done and the only thing I've received is a poster via e-mail with picture I provided them to hang up myself and this was after the phone calls and e-mails.

Business

Response:

Please view the terms of service and disclaimer which all customers agree to when submitting an order.

There are no refunds once I have purchased a package. No exceptions.? By purchasing one of our packages, I am in agreement with each item listed in this disclaimer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't even have access to my account and when I type in to reset password it says my e-mail is not even valid so how can they charge me for something I don't even have access to. I also called within 10 minutes of paying to try and resolve along with e-mails and leaving messages and yet to receive a call back and had to go through Revdex.com to even get response which is horrible customer service. i've provided a phone number and e-mail to contact me so I could at least have access to my account and no response. I would like a full refund because the contract has not been fulfilled on their end that I can't access, not recognized as a customer and nothing sent but a poster to me in e-mail.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A full refund has been issued

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Issue has not yet been refunded, but taking them at word since noted on here they will issue refund.. Thank you

Sincerely,

Review: After my cat got out I paid PetAmberAlert to help me find her. two days later I got a call from a neighbor who saw my flyer I had made and I was able to get my girl back. I have tried to call numerous times to cancel and they always say they will call me back and never do. I have tried so many times to get them to cancel my membership but they will not respond to anything. At first I thought they were a good company that helped heart broken pet parents but now I know the truth and I want them to at least refund me for the months I clearly did not want and to cancel my membershipDesired Settlement: To get my money back from the month I first cancelled my membership and to have them stop billing me

Business

Response:

Case #: [redacted]

Thank you for contacting us regarding this complaint. Our Quality Assurance Team has received the request and our billing department confirmed the refund has been approved and processed. We are committed to providing outstanding service to our Representatives and Customers Please allow 3-5 business days for completion. – Thank you again!

Review: I requested PetAmberAlert.com's services on October **, 2014 via their website. I paid them $109.98 for their service of notifying my neighborhood via telephone that my cat is missing with a description. They are also supposed to send flyers to local animal shelters/hospitals with my cat's description in case anyone turned in a cat matching that description. I was supposed to receive log in credentials to their website immediately following payment to see the progress of my case. I never received any correspondence and talked with many of neighbors and they never received a call. I also called the local animal hospitals/shelters and they do not receive any correspondence from this company. They took my money and did not provide their services. I have tried to call them many times and almost every time you can't talk to a live person and you leave a message with no call back. When I have reached a live person they say they are just a messaging service for PetAmberAlert and do not work for the company. They say they are going to let the company know of the issue and request refund for me but I have never received a refund. I have threatened legal action against them but still I do not see a refund credit to my checking account. I have read that this company operates with only 1 individual. Company is a fraud and scam and should be penalized and disbanded.2Desired Settlement: I would like a refund in the amount of $109.98 which I paid to them via my debit card.

Business

Response:

A full refund has been issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased the Pet Amber Alert package for an "Additional 500 Phone Alerts and 50 Additional Businesses" for a total of $119.94 on September [redacted], 2014. On Sept. [redacted] I called the customer service phone number listed on their website to inquire if this had been completed. I left a voicemail message, along with another message on Sept. [redacted], another on Sept. [redacted] and another today.. As of today, Sept. [redacted] I have had no response. I also emailed this company and have received no response. I have logged onto my account on their website and there is no proof that these services were done.

Of note, the original package I purchased for their services was on August [redacted], their website claims that the alerts will be immediately sent out via phone calls, faxes, emails, etc. As of August [redacted] I still did not have any way to know if the alerts were done, so I contacted them via Instant Chat on their website and I then got the list of neighbors and businesses that had been contacted, but this had not been done UNTIL I made the inquiry. ( I know this because later that day I received phone calls from neighbors who had gotten the alert!) Therefore, 13 days had passed and were lost in the search for my missing cat. Needless to say, I'm extremely disappointed in this company, their services and customer care.Desired Settlement: As I have no proof that the additional services I purchased have been done, and am getting no response from the company, I would like a refund for at least $119.94, if not for the entire amount I've paid to them which is $209.87.

Business

Response:

Full refund has been issued for the reorder which was not processed due to missing information

Review: This is my second complaint involving Pet Amber Alert.com. I was refunded my money nearly two months ago due to them failing to deliver on service I paid for. Now, I have come to find out that there are two subscription like charges on 4/** and 5/** in the amount of $24.95 each. This is ridiculous that I am dealing with a situation with a corrupt business that I thought I had already resolved. I have tried to get a hold of them and it goes to voicemail. My calls never get returned.Desired Settlement: Refund of 2 $24.95 charges.

Business

Response:

The customer failed to close out his/her online account and Paypal Subscriptions. We have closed it and refunded the charges.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not fail to close out my account, hence my previous refund in March. The business is impossible to contact. 1 refund of $24 & some change started to process to my account, but now it has disappeared. In addition, I am asking for a refund for April & May, not just May.

Again, I have received NO such refund as of now.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Both charges have been refunded on May **

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, the business still displays the worst customer service I've ever encountered & would advise consumers to think twice before using.

Sincerely,

Review: Signed up for a pet alert service with this business late at night on 6-*-13 and received an email confirmation of my order. The next morning I called with a question but no answer, I left a message. Later that afternoon my pet was found so I called again and got no answer, left another message. At this point my pet was not yet listed on the website and as far as I could tell none of the other services I paid for has been started. On 6-* I called again, no answer, left a message. In my frustration I went on their website looking for another means of contact and was prompted to "chat" with a customer service rep named "[redacted]". I explained the situation and he confirmed my pet had been marked as found and I would be refunded. When I noticed a couple days later that I had indeed been charged, I called AGAIN, no answer, left message. Then I emailed them on 6-* and received a same day reply with just a link to their refund policy, essentially stating no refunds under any circumstances, which I might have accepted had "[redacted]" not claimed I was being refunded, which is what I replied back and included a copy & paste from my chat with "[redacted]". Since then I have not received a reply or a refund. This business has horrible customer service and unethical practices. They rendered no services and owe me a refund as promised.Desired Settlement: I just want my money back and to warn others.

Business

Response:

Full refund issued per customer request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: PetAmberAlert.com advertises a wonderful package, in which it will call all neighbors in a certain radius, send out flyers and help to find a lost pet for a small price. However, I found that this company did not fulfill any of its claims, which it even openly stated when it e-mailed me.

When I contacted the company to show my displeasure and request a refund, I was ignored. Even worse, the company has continued to bill me monthly, for services that are not being rendered! It does not have any option on my online account to stop said billing, and all calls are not returned. I have sent two e-mails and left my information with three separate people at the company. I have had to block their charges and file a claim with my credit card company to stop the continuous billing.Desired Settlement: I would like this company to refund the money for the several months it has been needlessly charging me, and to advertise that they are a subscription company on their website. I also believe they should not advertise their services as a 100% guarantee, as I have proof that they did not fulfill even 50% of the services I ordered.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding PetAmberAlert.com has been resolved.

Sincerely,

Review: The company stated that it would contact 1000 people regarding my lost cat but when I contacted them asking for evidence of the people that they supposedly contacted, I was unable to speak with anyone. I have complained to my credit card company as well as [redacted], all of whom state that I need to provide evidence that PetAmberAlert didn't contact anyone but I really have no idea how I would be able to do that--how to I provide proof that they didn't call anyone??!! Furthermore, since purchasing the service, I am unable to log into my supposed account. When I try to log into my supposed "account" on the PetAmberAlert website, it states that it doesn't recognize my e-mail address, which means that I can't access any information regarding the service that I was supposedly provided. Yet I received a confirmation of purchase via my e-mail account and my credit card was charged.Desired Settlement: I would like PetAmberAlert to provide me with the names and numbers of the people that they contacted regarding my cat. If they cannot provide evidence that they did indeed provide the service that I paid them for, then I would like them to refund my credit card.

Business

Response:

[redacted] has reported this accounts payment as fraud which as suspended the login and services. Please contact [redacted] for further information regarding this payment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] has forwarded the transaction to my credit card company (Citibank) and the credit card company has stated that the burden of proof regarding the non-delivery of PetAmberAlert.com's services falls on me, the consumer, and that I must provide documentation showing that PetAmberAlert.com did not contact 1000 people. I really don't know how it is possible for me to prove that the company did not contact the 1000 people they supposedly contacted if I don't know who those people are.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please call [redacted]