Pitney Bowes Inc.

This company not only has antiquated systems to support your office, they are inflexible with their overpriced lease. I am paying more in lease payments than in postage. When I spoke to a customer service rep, who was very rude, he told me that when I re-negotiated my lease last spring, a year was added to the remaining two years on my lease. What I didn't realize and should have read the lease more carefully, was they added another year on to this lease. The customer service rep said I should have read this, but didn't apologize that their people didn't mention it when I was on the phone with them. I explained to the "customer relations" man that I was closing my business and he said, that's too bad, you're still committed to the lease, so pay the whole thing off with a cancellation fee or I was off to collections. When I complained about the lease, he said, "you are just mad because I didn't tell you what you wanted." Aren't customer service people chosen because they have good temperaments. It is very difficult to get out of a lease with them unless you monitor your lease dates. I would not go near this company. Don't sign a lease without your attorney looking at it.

Review: Pitney Bowes created an account in my old business that had been closed for over a year. The bill states A/P contact[redacted]. Several times I have written and called to resolve the issue. I recieve a new bill with credits then a current late charge. I have never had their product, I have never heard of this company until they started to send me a bill for 9.99 a month to my home address for a business that had be closed for a year before they opened this fradulent account. When I call they stated I was not a contact for my old business.Desired Settlement: I wish Pitney Bowes to close this fraudlent account they opened in my business name and to stop billing me.

Business

Response:

January 27, 2015

Revdex.com of CT

RE: Revdex.com # [redacted]Dear [redacted],

Pitney Bowes is in receipt of Revdex.com complaint # [redacted]. Pitney Bowes understands the frustration of the client [redacted] regarding the charges for the fraudulent PB Smart Postage account.

On 09/25/2014 the client sent correspondence stating that the account was not theirs as her business had closed over a year ago and she did not have Pitney Bowes service now or in the past. Following Pitney Bowes business processes the agent forwarded the information to cancel the account, cancel the services and issue credits to offset the fraudulent billing. The client again sent correspondence on 09/29/2014 and called regarding the same issue on 10/24/2014. Due to a Pitney Bowes process failure there was a lack of follow through on the part of agents involved. Pitney Bowes sincerely apologizes for the lack of follow up and the frustrations this caused the client. Pitney Bowes wants to assure the client that proper corrective action is being taken with those agents responsible for the lack of follow through.

The client can be assured this issue is now resolved. The charges are being cancelled, the account is closed, and the agents involved are being addressed. There will be no further billing on this account now or in the future.

Pitney Bowes expects their agents to provide world class service to all of our clients and unfortunately in this case that service fell short. Again, Pitney Bowes offers our deepest and heartfelt apologies for the error that occurred in this matter.

Pitney Bowes does apologize for any and all confusion and frustration this may have caused the client and does appreciate all the feedback given by the client. It is this type of feedback that assists Pitney Bowes in educating our staff to ensure we provide excellent client service.

Respectfully yours,

[redacted]%3

Review: Hi,On our Pitney Bowes website account, we are shown that automatic payments are enabled on our account. However, we are still repeatedly being charged late payment fees. Phone calls to PB's support have gone unresolved with long hold times. We are very dissatisfied with their deceit in charging us late fees even though automatic payments are enabled on our account.Desired Settlement: Refund of unfair late fees.

Business

Response:

July 30, 2014

Review: I had rented a postage meter in February 2014 to try out for my small business. I rented it just to see if I had enough need for it in my business. After a couple months of use, I've determined that for the price I pay to rent it, I do not get enough use out of it. So I called to cancel my rental and they said oh no you can't - you're in a 12 month lease. I replied stating I am absolutely not, I have the original order form that says I am on a monthly rental. I never signed a lease, signed a contract, or gave them permission to sign me up for 12 months. They cannot provide me a paper lease I signed for proof (since I never agreed to this or signed anything stating it) or any other form of proof. They are now telling me I have to pay for 12 months rental even if I don't keep it. I'm under 19 years of age as well (And in my province you cannot enter into a legally binding contract until 19 years of age). And yet, they refuse to let me cancel.Desired Settlement: I need them to immediately cancel my meter subscription, allow me to return it to them and never bill me a penny again. I will pay my final month's rent. But I will not pay for 12 months when I don't even have the device. Upon agreement, I will return the device and I will never deal with the company again.

Business

Response:

CT Revdex.com, Inc.

Attn: [redacted]

June 26, 2014

i[redacted]

RE: Revdex.com 10103297

Attn: [redacted],

I am in receipt of Revdex.com complaint# [redacted] filed by [redacted]. Here are Pitney Bowes findings:

On 02/12/2014 [redacted] placed a web order for a Mail Station 2 Postage meter.

To do so they went online through our website that can be located at the following address:

https://www.pitneybowes.ca/MyAccount/TunnelCheckout?langId=-33&catalogId=118...⇄ />
The terms and conditions are clearly stated on our website: http://www.pitneybowes.com/ca/en/postage-meters/mailstation-2-postage-meter.html...⇄ />
*Offer is only valid for new Pitney Bowes meter customers. Pitney Bowes will provide new a meter customer with a 50% credit on initial postage downloads, up to a maximum of $200 (excludes applicable taxes). The postage credit will be applied through a Pitney Works® account upon activation of a new meter with a minimum lease of 12 months. The additional postage credit is only valid during the lease of a Pitney Bowes postage meter and cannot be transferred or refunded. Offer expires June 30th, 2014. **5% or greater savings on shipping products. This excludes Small Packet services and select remote destinations.

On 2 different occasions the client called Pitney Bowes and PB explained the advantage of this 12 months deal. The client downloaded postage twice and is using the meter.

Please note before receiving the meter, the client had to check off they accept the terms and conditions on the checkout page which reads:

I agree to the Terms & Conditions and confirm that I have the authority to enter into the transaction(s) on behalf of the company.

As per the terms and conditions of the deal the full 12 months contract is binding.

Respectfully yours,

National Telesales Manager, SBS

Pitney Bowes Canada

(P) ###-###-####

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Most of what is stated in the response is incorrect. The first thing I noticed is posting a quote that said "Pitney

Bowes will provide new a meter customer with a 50% credit on initial

postage downloads, up to a maximum of $200 (excludes applicable taxes)." I did not even receive any sort of free postage at all, it is correct that I refilled my postage twice (but I did not get $200 free). You also stated "On 2 different occasions the client called Pitney Bowes and PB explained the advantage of this 12 months deal." Not once did I call in regarding any sort of contract or agreement. The only times I've ever called were to report hidden fees, billing errors, and recently, to cancel. Also mentioned, you claim I checked a box that said "I agree to the Terms & Conditions and confirm that I have the authority to enter into the transaction(s) on behalf of the company.

As per the terms and conditions of the deal the full 12 months contract is binding." Once again, I never check a box that stated that, and it seems Pitney Bowes cannot provide proof I did. Have a look at the file I submitted on my first message - it clearly shows a month-to-month rental (not lease) with absolutely no mention of any contract at all. I will also add in again, that I am under 19 years of age, which in my province means I cannot enter into a binding contract or agreement. A simple contact to my lawyer and for that reason alone, I've got a winning case. I would like to resolve this peacefully without contacting my legal counsel but if that's what it takes to win this battle, I am certainly prepared to seek further assistance from my attorney.

Sincerely,

Business

Response:

CT Revdex.com, Inc.

Review: Pitney is a rip-off. Mail is declining and our company does not send out a lot of mail any more. In January 2013 when we moved we had to lease a $15,000 BIG MSF 1 postage machine because it was the only one that worked in a wireless environment. It has color, which we do not use, and it is overkill for our office. PB needs to keep up with the times and develop smaller equipment that is wireless. MAIL ALL OVER IS DECLINING. Also you supplies are priced way too high; I just purchased seven small red ink cartridges for over $900 which is the only one we use.Desired Settlement: I just want people to know about Pitney Bowes and how the operate.

Review: I was a customer with Pitney bowes paying around $30 per month for their meter service.Someone called me and said that my meter had to be changed for upgrades etc. He asked me to sign a contract so he can change my meter. I said I will sign so long as he price remains the same per month. He said ok and he sent me and I signed the contract. In the last year as well as this years, the price went up to $77 per month plus other charges that were not there before and no I pay more than a hundred per year just for the privilege of using the meter. I called to change that and I explained all of the above but they threatened to sue me for breach of contract if I stopped paying them.In fact they sent me a threatening letter from their lawyers.

Product_Or_Service: Meter

Desired Settlement: DesiredSettlementID: Refund

I feel I have been defrauded by an unconscionable sales person. I want a refund for the money they have been charging in addition to what I was paying when I first signed up and to go back to the price we had agreed.Or I completely stop the service if they don't want to refund my money.I no longer want to be a client and want to end the contract with no consequences or get the new service as I started at the beginning for $24 a month.

Business

Response:

Business Response /* (1000, 5, 2013/05/30) */

May 23, 2012

Revdex.com Dispute Resolution Department

Atten: [redacted]

Wallingford, CT XXXXX

Company: XKR ESSEX INC

Lease: XXXXXXX SCH 002

Equip Location: [redacted] 8

LONG BEACH CA

Revdex.com Number: XXXXXXXX

Dear Ms. [redacted]

Thank you for the opportunity to assist you regarding XKR ESSEX INC Lease Account.

It is my understanding that XKR ESSEX INC is disputing the validity and enforceability of the lease. Our records show XKR ESSEX INC entered into a 39 month lease agreement signed electronically on January 13, 2012. The contract indicates [redacted] acknowledgement of the lease terms and lease rate. This document is the executed legal copy of this lease and constitutes as the original document for all effective purposes. Copy is enclosed as courtesy. This lease commenced 04/10/12 and expires 7/10/2015 after all payments have been received.

Pitney Bowes Global Financial Services acted in good faith in entering this business relationship, and relied on representations made by XKR ESSEX INC signer as to their understanding and acceptance of the lease terms. XKR ESSEX INC payments under the lease further enforced the validity of the agreement. There has not been any change of the intial lease rate since the lease commenced.

Leases are non-cancelable agreements per the terms and conditions. Settlements are offered in situations when it is requested by a company to return equipment earlier then the term of the agreement. Settlements include remaining contractual payments, property tax, and equipment return fees per contract terms and conditions.

Satisfaction is important to us and we offer the following termination option. The settlement is $ 1,745.98 and will remain valid until 6/23/13. If XKR ESSEX INC wishes to accept this settlement option, payment should be mailed to the following address:

PB Global Financial Services, [redacted] Ste 3000, [redacted] XXXXX

If you do not wish to exercise this option, kindly continue to pay your account as invoiced. Please let me know if there

is anything further I can assist you with.

Respectfully,

[redacted]@PB.com

Leasing Technical Support

Pitney Bowes Global Financial Services LLC

Review: Pitney Bowes (PB) erroneously withdrew $600 from my account to cover charges of another companies debts. They have admitted to this error. I was told the only way to get the money back was to dispute the charges through my bank, [redacted]. I did this but PB only refunded me $400. I have faxed them, repeatedly, the bank statements showing three deductions of $200 to equal $600. For some unknown reason, they will not repay the other $200. I have spoken to all levels of personnel and have yet to get any solution.

PB needs to be held accountable for this mistake and apologize for their errors and unprofessional manner in which they have handled this.Desired Settlement: I would just like my $200 refund which is due to me.

Business

Response:

June 18, 2015

Review: I have a lease with PG and the account # [redacted]

The return letter has been jamming for months and the technicians have not been able to correct the problem. I want and am really tired spending many hours with tech working and playing around with the machine.

After the last fix the main office told him that it is a known flaw in the collators that the return envelope does not work well and jams.

That itself is grounds to investigate a faulty problem.

Please have them canscel my lease and credit me for the months or problems with this lemmonDesired Settlement: Replace this machine ASAP with a new one not a refurbished one or cancel my lease

Business

Response:

Sal Giambrone

Review: I started using Pitney Bowes since 2007. Never made late payment even though numerous technical problems and using 4 different machines due to machines not working. My current business is closed permanetely so I called this morning to return the machine for termination. They told me that I have 9 months left on three year lease term. I was never told I have three year lease agreement and I thought I could cancel anytime? Like I said I was loyal customer and my business is closed so how could they expect me to keep the machine for another 9 months? I do not understand why we can not purchase these machines or any other stamp machines? They are thousands complaints against Pitney Bowes and we should not let them get away with it.Desired Settlement: I just want to return the machine without paying next 9 months.

Business

Response:

Hello Maureen,

Please see the attached business response.

March 13, 2014

Review: For over a year I had problems with the [redacted] product from Pitney Bowes. The problem would result in lost postage and has been documented online by other users. Rather than taking a serious look at the problem or refunding the lost postage, Pitney Bowes kept sending new machine after new machine, each machine with the same old problem. With each new machine my office was interrupted not only to set up the new machine but to pack up the old one and return. In good faith, a former engineer who now works in my office performed diagnostic test for Pitney Bowes at their request. After many hours of testing and presenting our results, Pitney Bowes sent a tech of their own to my office. The problem was reproduced for the PB tech, who went away reassuring us he would take care of things. That was the last PB ever discussed the issue with us. After my own employee spent hours tracking down an design/engineering problem with the [redacted], in good faith my office tried several times to resolve the issue by phone with PB, but after several attempts it became clear that PB has one plan only for customer complaints which is to put people on hold and transfer them from department to department indefinitely, NEVER even intending to resolve anything. As a result, we had to stop using it due to the loss of time and money the problem was incurring on my office. However, were unable to contact anyone at PB to accept responsibility for breaking their own contract, which they did by failing to provide the service as had been agreed to. All Pitney Bowes meters have been returned to them. I am no longer in possession of any PB equipment. However, PB continues to bill my office and will not stop. They have threatened to blackmail my employee, who tried in good faith to help them by providing his engineering service at their request, by telling him they would trash his credit. To date, PB still has failed to acknowledge the problem and has not even attempted to settle the matter. All PB does is send unexplained bills.Desired Settlement: PB must accept responsibility for its failure, cancel the account and leave my office alone. Stop sending fraudulent bills for non-service.

Business

Response:

April 9, 2015

Review: For the past 2 or more years, I have been receiving mailings from Pitney Bowes, aprox 35 pieces. Every other time or so, I contact them to take me off of their mailing list - either via phone, u.s. mail or on [redacted]. Today, I received what has got to be my 36th - 40th piece of mail from them.

STOP already!

You made a requestMay 27, 2014

No Postal Mail and No Name Sharing

Cr: [redacted] Source/Key Code: [redacted] SentYour request was sent to Pitney BowesMay 27, 2014

UnconfirmedYour request has not been confirmedAugust 25, 2014

After waiting 90 days, we did not receive confirmation from Pitney Bowes

Delete

CreatedYou made a requestMay 27, 2014

No Postal Mail and No Name Sharing

SentYour request was sent to Pitney BowesMay 27, 2014

UnconfirmedYour request has not been confirmedAugust 25, 2014

After waiting 90 days, we did not receive confirmation from Pitney Bowes

Delete

CreatedYou made a requestJuly 26, 2014

No Postal Mail and No Name Sharing

Cr: [redacted] Source/Key Code: [redacted] SentYour request was sent to Pitney BowesJuly 26, 2014

WaitingAwaiting response from Pitney BowesSeptember 29, 2014

We are waiting to receive confirmation from Pitney Bowes. If you received confirmation outside of TrustedID Mail Preference Service, you can forward the email to [redacted]Desired Settlement: Stop sending me JUNK! I've had it.

Business

Response:

Review: I contacted Pitney Bowes about a month ago, as my meter needed an inspection but I was unable to get the software to download on my new [redacted] computer. I spent about 2 hours on the phone with them and tech support remoted into my computer to try. They were unable as well, and I was told "go buy another computer." Last week the meter broke, this was the 2nd time I've had to replace it, and when I called to try to cancel I was told I had to pay $1084.00 to cancel my contract. Trying not to get into a big 'to-do' I agreed for them to replace the meter again, despite me wanting to cancel. I received the new meter and started trying to follow the setup options, but then came to the 'connect to a computer' step, which I cannot do, as the program they developed does not work on my machine. I cannot deactivate the old one or activate the new one. They suggested hooking to a telephone line, which my office does not use as we are 100% internet based, even our phone systems. I explained that I wanted to cancel my lease, without fees, as I now have a broken machine, and a new machine that cannot be set up. How could they possibly hold me to a contract for a service, when I cannot use the service, of no fault of my own. I was told again by Pitney Bowes that they cannot cancel the contract unless I pay $1084.00, even though I now am paying a monthly fee for something I cannot even use. Also, the $1084.00 figure, is more than what I would pay them in my quarterly lease payments should I keep the remainder of my lease!!!!Desired Settlement: I want them to take this meter back, and end my lease, with no costs to me.

Business

Response:

February 9, 2015

Revdex.com, Inc.

RE: Revdex.com [redacted]

Dear [redacted]

Our records indicate that on 01/19/2015 [redacted] spoke with a Pitney Bowes agent regarding their lease # [redacted]. She was informed at this time that there were still 27 months remaining on the lease. [redacted] was instructed to email our Active Lease Team on 01/19/2015 at: [redacted] to request a settlement. (See attached).

On 01/26/2015 [redacted] was sent a settlement letter. On 01/28/2015 [redacted] was transferred to our Product Support Team for assistance; a PC communication device to assist client in connection. As 1/30/2015 [redacted] was able to download $50.00 into her meter.

On 2/10 a Product Support representative ([redacted]) followed up with [redacted] to confirm the meter reset. Per [redacted], the connection device worked and client is happy with the resolution. .

Thank you for bringing your concerns to our attention. Pitney Bowes strives to provide the best customer experience in a timely manner.

The settlement offer is attached if [redacted] still wishes to exercise that option. If not, please continue to pay your account as invoiced.

Sincerely,

&

Review: Pitney-Bowes third party collection delegation.

My complaint is not against [redacted]. They are the only local representative of Pitney Bowes shown on the Revdex.com list. Pitney is such a large company that is very difficult to identify where they are.

A previous manager for my company, [redacted], agreed to place 3 PB meters in our offices. In 2010 I personally took over administration of our accounts payable. This included the Pitney Bowes account. It was one of the most difficult vendors to reconcile and keep current. It was complicated by the fact that they really have 2 accounts for each machine. One was for the lease of the meter and one for the "Purchase Power Postage". We also had another account for supplies for all three machines. So my small company had seven accounts. PB had an online system to view and even pay the bills. It was very confusing and easy to overlook coming due dates. If a date was missed we received immediate calls for centers that obviously not made from the USA. Often the callers accent was so heavy that they could not even be understood. They had a script that was so limited, we could not even determine what account they were calling about. We had the same problem when we called their support number.

I won't get deep into the general concept of why we even have these machines that probably double our actual postage costs. This is a very outdated concept in this era of email. Even the US Postal Service is going broke. In 2012 I let the lease one machine expire. A PB rep who spoke English talked me into renewing the other two machines at a rate about 1/3 of the previous deal. It became obvious that they were not honoring the new deal and were charging an amount less than the old lease but higher than the amount I agreed to. When I tried to call PB, I could only reach a person in a call center who didn't understand what I was talking about.

I decided in early 2014 that the time had come to part company with Pitney Bowes. I paid over $2000 in the outstanding bills on the website. I asked that they retrieve the machines. At this point it became very confusing if I was talking to collection agencies they have sent our account to.

A guy named [redacted] who said he was from Pitney Bowes sent me a [redacted] shipping label to send one machine back to PB in [redacted]. He said I was all paid up and no money was due. The next month a guy named [redacted] from a collection company called to say I owed about $1400 on one lease. He did not have an account number that I could correlate to a PB account number. We agreed to settle the account for a little over $500 and he hit my credit card for that amount. In May he sent me a shipping label and we returned the last machine. [redacted] was from a firm called [redacted].

I thought this would be the end of this nightmare. I have been buying rolls of stamps from the post office at face value. They even are self adhesive.

For about the last month I have been receiving call from [redacted]. He want about the same amount as [redacted] took. He says I broke the contract and they are about to take legal action. Yesterday I received another email letter from their next step guy. He gave me 7 days to pay. He attached a copy of the lease the I agreed to in 2012, but was billed at a higher amount.

Pitney Bowes is such a large company that I don't even know who to contact. I see that some PB location are Revdex.com rated A+. Some not even a member. Other businesses must be having the same issues with them. Their product has seen it's day. They are using legal and intimidating tactics to retain customers. They use "lowball" postcards to lure new ones.

Any help would be appreciated. [redacted]Desired Settlement: Stop collection efforts!

Business

Response:

August 26, 2014

Review: My company rented potage metering equipment from Pitney Bowes last year, however, we determined it is more cost-efficient to use stamps. I cancelled our Pitney Bowes service and requested instructions on how to return our rented equipment. I mailed the equipment per Pitney Bowes instructions via [redacted] in November 2013, however, we are still receiving quarterly rental invoices. I have contacted customer service multiple times regarding this issue. In November 2013, the service agent I spoke with said she would correct the problem, but we subsequently received another invoice. After contacting customer service again in March 2014, I received an email on April 2 telling me an assigned agent would be contacting me. It is possible an agent tried to contact me, as our office received messages from an unidentified caller asking us to contact a customer support number. However, when I called the number no identifying information was given. I was told to leave a message but not to whom I was speaking (or what company). We just received another invoice and the customer service center is closed. This is a simple issue that should have been resolved the first time I called.Desired Settlement: I would like to receive verification that my company's account with Pitney Bowes has been closed, that the equipment was returned, and that we do not owe any back or future payments.

Business

Response:

July 9, 2014

Review: This complaint pertains to ticket #s [redacted]. After discussing our contract which is up for renewal with a representative, our CEO was reminded that we have free servicing and maintenance on our machine, which we had not had in some time. A technician came out to service our machine and clean it. The following week when we tried to print postage from our machine, it would not print. After a lengthy call to the service department, we were informed a technician would come to fix what he had broken. No technician showed. We received a call at the end of the day informing us we would be overnighted a new machine. We waited and the machine never arrived. The next day, after calling Pitney again, we were informed that because the order for a new machine was placed after 1pm (by the technician, not us) it would take an additional day to arrive. So two days after our "overnight" was promised, the machine arrived. To begin installing, I first had to dump all remaining postage off our non-printing machine in order to install the new one. When the dump wouldn't work per the instructions Pitney provided, I called customer service for assistance. An hour and a half later, the frustrated agent told me she would have to schedule a technician to come service the new machine. I was then told at 11am that they could have the technician come the following week. I was livid and informed them that with 6 hours left in the work day, surely someone could become available. After being transferred to a supervisor, I was told that a technician had been scheduled and would be out that afternoon. The technician failed to show up. So the company broke our machine, scheduled a technician to fix it that did not show up, took two days to "overnight" a new one (which was broken), and then scheduled another technician who also failed to show up. If you are looking for a reputable, responsive, receptive, and dependable company for your postal needs, this is not the company for you.Desired Settlement: I would like our Company, the SADS Foundation, to be reimbursed for the staff time dedicated to this problem, a formal reprimand from Corporate Headquarters to the local office responsible for causing the problems, as well as an extremely discounted re-negotiation of our expiring contract if we are to continue to do business with this organization. Likewise, we would like a shorter lease time than the current option of 36 months so that if the service continues to be abysmal we are not stuck.

Business

Response:

July 3, 2014

Revdex.com, Inc.

Attn: [redacted]

Sudden Arrythmia Death Syndrome Foundation

RE: Revdex.com [redacted]

Dear [redacted],

I have received the Revdex.com complaint [redacted] and would like to respond to the situation described in our client’s, Sudden Arrhythmia Death Syndromes, letter to you. After looking into the recent service history, I see the following transactions have occurred:

· On June 20th, a preventative maintenance call was performed by a Pitney Bowes Field Service Representative. The technician noticed the client had been using the incorrect ink which can cause print issues with the meter. The technician replaced the print head and ink tank for preventative maintenance.

· On Wednesday, June 25th, the client, [redacted], called to state that the meter would not print postage and it had cost them $5.00 in postage. A Pitney Bowes Field Service Representative was dispatched the same day the client called. The Technician explained that incorrect ink could cause this issue, but apparently the client did not accept this explanation. For customer satisfaction, a new meter was ordered June 25th; however, due to the time of day the order was placed the time line for the over-night delivery for the carrier was missed.

· On Friday, June 27th, the meter arrived to the client location according to tracking information from the carrier.

· On Monday, June 30th, after having attempted over-the-phone technical assistance to install the new meter, a Pitney Bowes Field Service Representative was dispatched to the client location. Upon performing service on the new meter, the Technician was able to successfully install the meter as shown through our Postage by Phone System with a successful refill.

· On Tuesday, July 1st, according to our Pitney Bowes Authorized Service Provider, a site visit was conducted ensuring that the install was successful and funds were removed from the previous meter.

We apologize for the additional day it took to order the replacement meter on June 25th as we missed the cut-off time to send the meter overnight as well as the difficulties the client experienced in attempting to self-install the new meter. However, after learning of the difficulties installing the new meter, we attempted to assist by phone and sending a technician to site and as a result the meter was successfully installed and postage added by the Field Service Technician on June 30th.

Unfortunately, the use of non-compliant third party ink was determined to be the cause of the initial meter failure. The customer was advised of the correct ink to use in the meter by the Field Service Technician.

As a courtesy Pitney Bowes will supply a complimentary replacement ink (793-5) United States Postal Service compliant, which is designed to work in the their [redacted] machine.

Order [redacted] MARKED for Overnight and will be delivered next week as Friday is a holiday.

Respectfully yours,

[redacted], Project Manager

Review: I tried cancelling my account and requested a return postage form. I waited months to get a return postage form and was to pay a $50 re-stocking fee. I never got the form and then they told me I needed to pay $300 to close the account to send the meter back to them. I later received an e-mail saying they received the postage meter ( that I never shipped) and because they wouldn't work with me to make payments they still want the $300 for a service I never used and have sent it to collections and hit my credit score.Desired Settlement: I want them to drop the collections, and fix my credit because I never used the service. I will send the unit back if they resolve the issues.

Business

Response:

December 14, 2015

Review: I cancelled an equipment maintenance account 2 years ago at Pitney Bowes. A year ago I received another bill and had to fight tooth and nail with them to cancel the "renewal" bill. They continued sending me bills and finally I resolved the matter (2-3 months later and after several threatening invoice statements and collection notices). I even received a confirmation notice that the account was terminated. Now this year I received another invoice for the same account. I just spent another 45 minutes trying to get this account cancelled. I offered last year's confirmation number to no avail. The new invoice is due July 31st, 2015 and is for the next 12 months. I was transferred around 2 four different people and lo and behold, I again was told that the account is now terminated and received a brand new confirmation number. PB is an awful company to do business with and I would strongly caution anyone against doing business with them. They are stupid and ruthless all at the same time, and cannot be trusted.Desired Settlement: To never send me another bill for a terminated account again. They acknowledge that no money is owed to them by me and that the account is now terminated. I should not have to hire an attorney to fight them. I have a full file on them should I ever need it.

Business

Response:

July 10 2015

Review: There is a charge on my [redacted] card from Pitney-Bowes made on February 18th in the amount of $15.99 that was unauthorized.

I signed up for a free 30 day trial and within a couple of weeks, discovered that the customer support and service was not up to the standards I would have expected and began trying to close the account prior to the end of the trial.

I had requested cancelation and closure of my account numerous times by email, but they were never answered. My attempts to contact them by phone also failed as I would be put on hold for a ridiculous amount of time (never less than half an hour) without the option of ever talking to a human. Unfortunately they use the same phone number for all of their departments and I've tried all of the menu options trying to get an actual person on the line. I also wasn't able to cancel the account online, presumably because they want to give you a sales spiel, and their site tells you to call them. They also have an option to have them call you, but they call immediately and a computer puts you on hold, no different than calling in yourself.

All of what I'm stating is documented - in the form of emails and call logs.Desired Settlement: That the first recurring charge be completely refunded and that future charges be terminated. I would also suggest that PB increase the amount of staff who answer customer phone calls, find out how my emails ended up being ignored, but also configure their website to allow account cancelation online so future issues like these can be prevented.

Business

Response:

March 10, 2015

CT Revdex.com, Inc.Attn: [redacted]

Connected Performance Computing & Consulting

RE: Revdex.com [redacted]

Dear [redacted],

I am writing in response to Connected Performance Computing & Consulting Revdex.com (Revdex.com) complaint.

Mr. [redacted] apprised Pitney Bowes of a [redacted] credit card charge on February 18th in the amount of $15.99. I also understand that when Mr. [redacted] tried to contact our customer service, there was an extremely long hold times, and the client was unable to speak with an agent that could assist with your concerns.

On behalf of Pitney Bowes, I am very, very sorry for this hassle! Although it probably doesn’t seem like it based on the experiences you have had recently, Pitney Bowes really does care that a client of ours has had a poor experience and Mr. [redacted] feedback helps us in making process improvements.

Accordingly, I have cancelled your pbSmartPostage account, so you will no longer be charged $15.99 for the service. We have also issued a credit in the amount of $15.99 back to your credit card, to reverse the charge from February 18th. Confirmation [redacted] is for your reference.

.

Thank you for bringing this matter to our attention.

Respectfully yours,

Technical Support Lead

Client Operations, North America

T + [redacted]

Pitney Bowes

Cc: Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I signed up for PB online as a suggestion from a friend as a convenience and savings for my business. Online it seemed like a good deal. To date, I have used $10 in postage and have returned the machine, but I have been charged over $170 in billed fees.After receiving a satisfaction survey from PB, I let them know about my dissatisfaction. I have attampted to resolve this issue directly with PB, who had a representative contact me. That representative, [redacted] called me and listened to the entire detailed scenario and agreed that it did not make sense that I was billed the charges that I have been. He stated that my account would be resolved to zero and that I would not need to worry about collections proceeding on my account. Since then, I continue to receive collection calls.Bottom line is - they marketed a 2 month free trial followed by $25 a month. What happened was I was billed for $150 (far from $25 a month, even if billed in advance as they say), and when I attempted to call and resolve, no one was EVER available, and I had to call and be transferred from this person to that. Setting up payment was impossible. I feel I was tricked into a balance over the rental of a machine that I have returned. I used $10 in postage, I have paid them $35 for said postage and the rest of what they say I owe is literally trumped up charges that a representative from their company stated would be resolved. I never purchased anything from them, and I can prove I returned the machine. Please help me resolve this billing disupute with them, I'm not sure where else to turn.

Product_Or_Service: Machine Rental

Account_Number: XXXX-XXXX-XXXX-XXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

zeroing out of balance. I feel I am owed the $10 in postage I didn't use, but at this point I would be happy to just be done with this.

Business

Response:

Business Response /* (1000, 5, 2013/08/05) */

August 5, 2013

Revdex.com of CT

Revdex.com[redacted] Studio

[redacted] Transoms Road

[redacted]m MD [redacted]

Dear Ms. Chaney,

I am in receipt of Revdex.com [redacted]. Ms. [redacted] put in a Revdex.com complaint due to lack of follow-up and invoices still generating. She would like to have invoices stop and billing be brought down to a zero balance.

In reviewing Ms. [redacted] account, there was only $10.00 in postage added to the machine. The cancelation of the meter took place on June 5th and the meter has since been returned. Invoicing for the equipment and PB Smart postage has continued to generate.

On behalf of Pitney Bowes, I would like to apologize for any confusion this may have caused Ms. [redacted]. I have waived all billing on the account that has recently generated as well as all previous invoicing. The account will be at a zero balance. It will take a full 30 days for all credits to apply to the account and bring the account to a zero balance.

Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service.

Respectfully yours,

2225 American Dr

Neenah, WI XXXXX

[redacted]@pb.com

Review: After many frustrating years I successfully returned my PB postage machine in the summer of 2015. I am still waiting to receive my nearly 1K postage refund. The byzantine delaying tactics employed by PB are astounding. I just want my money back.Desired Settlement: I want my unused postage refund. I hope PB realizes my firm resolve on this matter. Each day of delay will be met with escalation on my part. I appreciate having the Revdex.com as a forum to publicly shame this bad actor.

Business

Response:

December 14, 2015

Revdex.com Serving Connecticut

Attn: [redacted]

RE: Revdex.com # [redacted]

Dear Ms. [redacted],

Pitney Bowes is in receipt of Revdex.com complaint #[redacted] for [redacted] account filed by [redacted]. Pitney Bowes understands the frustration of the client [redacted] regarding the postage refund.

In reviewing the account I show the refund request was received on November 24 2015. Prior to November 24 2015 I am not showing a refund form had been received by Pitney Bowes. The confirmation number for the November refund request is [redacted]. The funds were swept from the account in September 2015 by the [redacted] as the account was inactive.

The funds have been re-applied and the refund has been processed. The check should arrive within 10 business days.

Pitney Bowes appreciates all of your feedback and apologize for any miscommunication.

Respectfully yours,

Carrie S[redacted]

Case Manager, Client Experience

T + ###-###-####

Pitney Bowes

Cc: Office of the President

Consumer

Response:

Review: [redacted]

I am rejecting this response because: