Pitney Bowes Inc.

Review: Every single time a rep sets up a service appointment the technicians are at least 24 hours late. They do not return phone calls (even though when you file a request it says they will be contacting you within one hour) So far on this particular service call they have reset their appointment with me 4 times and have not even called me to let me know. I have just had to call in every time the technician did not show up. I have never experienced a company with such poor customer service.Desired Settlement: I don't believe my company should be charged such astronomical repair fees when customer service is so poor.

Business

Response:

I am amazed they are still in business! Our year contract is finally up, and in that time we have not yet had a correct bill. It takes 2-3 hours to go through it with their "customer service" only to find that it is completely wrong and they will rebill. We never get a rebill, just a notice of past-due, different amount, with no explanation. The terms of the contract were never lived up to.

We are a small business in California.We received a brochure from Pitney Bowes regarding the Mail-station 2, free delivery, free postage, 19.99 a month rental. But what it doesn't tell you that every time you refill your postage they charge you $7.99 each time. Luckily this has a 60 day free trial. Beware of the fine print that is not printed on the brochure. My solution:cancel and send it back before they hit me with "unknown" fees!

Review: I discontinued my services with Pitney Bowes due to poor quality service. I returned my equipment for a credit along with the postage credit on the meter. I then received a statement with a credit balance. I called the company requesting a refund since I no longer required their services. I had to wait on the phone over 35 minutes to speak with someone. I was then told I needed to request a refund in writing or they would not refund my money. They said it would take a few weeks to send me the refund request report and then for me to fill it out and return it. This is unreasonable!! They know that they owe me money and refuse to refund unless I file a paper! I asked to speak with a supervisor and my request was denied. I believe this is a very dishonest company trying to keep monies owed its former customers.Desired Settlement: I would like a refund plus interest due and penalty from Pitney Bowes. If I owed them money and was late paying, they would add these fees.

Business

Response:

October 31, 2014

Review: I purchased a $10 balance on my PBsmartPost account. I only saw a refund of $4.51 on my [redacted] back in July for when canceling the trial. The account number was [redacted]I tried printing a label before canceling for $5.49 but I couldn't get it to print so I asked it be refunded and cancel the label. It is now late November and I still have not been refunded! I already filed a Revdex.com complaint [redacted] on August 24, 2013. The amount was never refunded or posted with my bank after they researched this. All they could find was the $4.51, but not the $5.49. I heard back from [redacted] on September 3, 2013 who said that she was checking with colleagues in billing locating the funds. I continued to follow up with her but never heard back on the status of this.Desired Settlement: After all of this effort, and PB's lack of effort in investigating this and refunding me as I should have been when canceling my account and not using the postage due to the system error, I expect a full refund for the missing $5.49.

Business

Response:

November 27, 2013

Review: A couple months age I leased one of their postage machines and at that time I was told I would have to purchase $30.00 in postage, which I did. A few days later I recieved the postage meter and when I tried to use it to mail a package I was told there was no postage in mty account, so I purchased another $10.00 in postage. After I thought about how much this postage meter was going to cost me each month vs the amount od usage, I figure it was going to cost me to much a month and contacted them the next day to return the unit. They sent me a return shipping label and I sent it back. I called them several days later to inquire about the unused $30.00 to get a refund for it and was told I would have to wait 15 days. I have been trying to get this refund for almost 2 months now and after 7 or 8 phone calls and as many different people I talked to, I still do not have my refund. The last person I spoke to was suppose to be a supervisor named Jessica. She insured me that it would be taken care of within a week to 10 days because they had to get the money back from the Postal Service, then send me a chack and she would either call me or send me an email in that amount of time latting me know what was going on. That was almost 2 weeks ago and I have called her twice and both times I left a message for her to call me and as of this time she has not. All I'm getting is a run around and I want my refund of $30.00.

Desired Settlement: DesiredSettlementID: Refund

I want my $30.00 refunded to me.

Business

Response:

Business Response /* (1000, 5, 2013/05/16) */

May 16, 2013

Revdex.com of CT

RE: Revdex.com # XXXXXXXX

[redacted] W 3rd St

Medora, IN XXXXX

Dear Ms. Chaney,

Pitney Bowes is in receipt of Revdex.com complaint # XXXXXXXX. Pitney Bowes understands the frustration of the customer Mr. [redacted] regarding his postage refund.

Pitney Bowes apologizes for the difficulty and attempts in receiving [redacted] unused postage refund. Thank you for your feedback regarding the lack of follow up by [redacted], this will help us train and coach her so that she will be able to provide superior service experience in the future.

Pitney Bowes refunded $30 back to [redacted] on May 7, 2013. Our refund check runs are on Friday's, this refund check was sent out on May 10, 2013. Please allow 10 business days to be received by [redacted] via USPS.

Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service.

Respectfully yours,

2225 American Drive

Neenah, WI XXXXX

X-XXX-XXX-XXXX x [redacted]@pb.com

Consumer Response /* (-5, 10, 2013/05/25) */

I still haven't received my refund and it's been 14 days since it was suppose to have been mailed. I think they are telling you the say B.S. they have been telling me for over 2 months now. I want my refund! Can you not do something????

Business Response /* (4000, 13, 2013/05/29) */

May 29, 2013

Revdex.com of CT

RE: Revdex.com # 84118474

Jym Herring

Boogers Bodacious Collectables

7238 W 3rd St

Medora, IN 47260

Dear Ms. Chaney,

Pitney Bowes is in receipt of Revdex.com complaint # 84118474. Pitney Bowes understands the frustration of the customer Mr. Herring regarding his postage refund.

Due to a system glitch, the refund was not processed and the funds were actually moved to Boogers Bodacious Collectables Purchase Power account. Pitney Bowes does apologize for this error and the time Boogers Bodacious Collectables has spent waiting for this refund. I've confirmed from our Accounts Payable department the Purchase Power credit of $30 has been refunded and the check will be mailed on Friday, May 31st.

Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service.

Respectfully yours,

Jamie Weyenberg

2225 American Drive

Neenah, WI 54956

1-800-840-3826 x 5071

[email protected]

Review: Our business has fallen into some economic issues over the course of the last six months. We fell behind in our payments,by not making the proper monthly payments. However we are paying something each month, no less than 20.00 dollars. Pitney Bowes is calling our business almost every day. I have explained the situation to the caller, and let them know as soon as business picks up we will pay the full amount that we owe. I have explained that we are paying what we can on a monthly basis. Each time the caller has noted this but yet the calls continue. This is nothing less than harassement. If we had the money to pay the account off we would. Other businesses have worked with us to this end. I would like the phone calls to stop.

Account_Number: XXXX-XXXX-XXXX-XXXX/

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the phone calls to stop, as I have explained that we are paying what we can and we are not using the equipment or the purchase power option.

Business

Response:

Business Response /* (1000, 5, 2013/05/02) */

May 2, 2013

[redacted] AGENCY

27 GLEN RD, SANDY HOOK CT XXXXX

RE: # XXXXXXXXXXXXXXXX

Subject: Revdex.com XXXXXXXX

Dear Ms. [redacted],

I am in receipt of Revdex.com XXXXXXXX. I called to speak with [redacted] and was advised she was not in. This is the second message left. The first was a voice message on April 29th asking [redacted] for a call back to discuss a payment program for her account. May 1st, I left a message with [redacted] for [redacted] that the purpose of my call was to discuss a payment program. This is the second message that was left for the customer, leaving my direct phone number for her to call back however the client has not responded.

The clients payment history for 2012 to 2013 has been 31 to 120 days past due. They have continued to use Purchase Powers line of credit since July 05, 1996. The following is an account of Purchase Power calls made to the customer in chronological order:

* 2/5/2013 when the account was past due a voice message was left in the general mailbox for the customer to call back with payment information and advising of account status

* 2/12/2013 another voice message was left in the general voicemail box with the same message.

* 2/19/2012 a message was left with [redacted] for [redacted] asking for a call back regarding payment information and was told she would forward the information to [redacted].

* 2/26/2013 agent called customer to obtain payment information and was told that they are paying on a monthly basis and hung up.

* 3/1/2013 a voice message was left in general mailbox asking for a call back with payment information, when payment due and minimum amount due to bring account current.

* 3/8/2013 a voice message was left in general mailbox with the same message as the last.

* 3/15/2013 an agent called and was told the accounts payable was not in and hung up.

* 3/18/2013 there has been no response from the client. A legal collection letter was sent from a Pitney Bowes attorney. This is our procedure for accounts past due 90 days or more. 3/29/2013 voice message was left for accounts payable advising of account days past due, minimum due and call back number also advising of payment options (check by phone or Pitney Bowes website).

* 4/5/2013 an agent spoke to someone that advised a check for 20.00 was sent and they cannot pay the minimum payment as cash flow is slow and they are paying the bill according to what they can. She said they wanted to cancel the service but declined to be connected to that department.

* 4/12/2013 when agent called was advised that she was going to report Pitney Bowes to Revdex.com for harassment and they are having financial difficulties. The customer hung up before the agent could offer a payment program.

* 4/19/2013 when agent called customer, was advised a letter has been sent to Revdex.com.

* 4/23 another call was made to the customer and was told the same as last.

* 4/26/2013 when customer was called the agent was told they have spoken to Pitney Bowes enough and hung up.

After receiving the Revdex.com letter I personally called [redacted] to offer and discuss a payment program that would best suite her needs. I was put through to her voicemail and left a message giving her this information and my direct phone number for her to contact me.

Purchase Power is a line of credit provided to our customers to obtain postage. All customers are provided Terms and Conditions of using this line of credit. When accounts are past due they are electronically sent to a system that enters these accounts into a dialing system to the agents assigned to this system. Customers are only to be called every 3 days and no more.

Pitney Bowes goal is to provide the highest level of customer service. Once we hear from the client we will discuss a payment program to address their needs.

Sincerely,

PP Collections

Review: My company purchased a Connect+ from a company that had gone out of business. When I first called for service, I explained the circumstances to the tech support team and asked if the service agreement would be transferred. He replied yes but sent me a service notification with the other companys name on it. Upon the techs visit, I again explained my situation and asked if it would be covered under the agreement. After confirming with his manager, he again told me that it would and it was. I called PB to switch the machine over again so that I could get access to their graphics program. They said that it would be updated in 24hrs and it was. Not long after, another part of the machine required service. I called tech support and they told me that it would be covered. I again told them that the info needs to be updated to the new company and they kept assuring me that it had been. The previous owner received a bill for auto-renewal of the service agreement. I called PB again to explain that the agreement could not be auto-renewed as the other company is out of business. The rep explained to me that the agreement expires 05/31 and that we could be charged for the auto-renewal. I explained that they would need a contract for this as it is a different company. I asked if I would be able to use the remainder of the agreement. She replied yes, that it was still active and that she was having difficult time transferring it over to our company. I told her that it was supposed to be done in March. She said she would send it over to another dept. to do it. Later on, we received a bill for $1821.98 (parts and labor for the 2nd visit). I disputed the charges twice with references to my previous calls. Their reply is that they cannot transfer agreements, it is not a part of their policy and that the amount on the invoice is correct. Companies are liable for their employees actions. How would I know that their policy stated that it could not be done when several employees told me that it was taken care of?Desired Settlement: I want the charges for the second visit to be removed.

Consumer

Response:

From: [redacted]

Sent: Wednesday, July 23, 2014 1:47 PM

To: [email protected]

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

To whom it may concern:

I have contacted Pitney Bowes today and found that I reported the first visit's coverage in error. The second visit was the one that was covered. My complaint should read as follows:

My company purchased a Connect+ from a company that had gone out of business. When I first called for service, I explained the circumstances to the tech support team and asked if the service agreement would be transferred. He replied yes but sent me a service notification with the other company’s name on it. Upon the techs visit, I again explained my situation and asked if it would be covered under the agreement. After confirming with his manager, he again told me that it would. I called PB to switch the machine over again so that I could get access to their graphics program. They said that it would be updated in 24hrs and it was. On 05/21, another part of the machine required service. I called tech support and they told me that it would be covered and it was. I again told them that the info needs to be updated to the new company and they kept assuring me that it had been. The previous owner received a bill for auto-renewal of the service agreement. I called PB again to explain that the agreement could not be auto-renewed as the other company is out of business. The rep explained to me that the agreement expires 05/31 and that we could be charged for the auto-renewal. I explained that they would need a contract for this as it is a different company. I asked if I would be able to use the remainder of the agreement. She replied yes, that it was still active and that she was having difficult time transferring it over to our company. I told her that it was supposed to be done in March. She said she would send it over to another dept. to do it. Later on, we received a bill for $1821.98 (parts and labor for the 1st visit). I disputed the charges twice with references to my previous calls. Their reply is that they cannot transfer agreements, it is not a part of their policy and that the amount on the invoice is correct. Companies are liable for their employees’ actions. How would I know that their policy stated that it could not be done when several employees told me that it was taken care of?

Thanks,

Cassandra Carter

On Mon, Jul 21, 2014 at 12:21 PM, <[email protected]

Business

Response:

July 28, 2014

Review: My company moved offices and in doing so we updated out [redacted] IP phone ( it was much cheaper for us) the mail station wouldn't work so they sent us an adapter. after our location was moved my wife call in and asked why it wouldn't work and they tried to walk her through she was uncomfortable doing it so she told them I would call back since I was more tech savey. I call in and after much troubleshooting we found that their equipment was uncompadable with our network. So I needed to cancel the product. almost 6 months later I get a collection call. saying I owe 75.75 I shouldn't have to pay for a service I was unable to use. with the business of the office move we lost track that we still had the equipment. I made sure they sent out the new return box.

Product_Or_Service: 14.74/ mo lease

Desired Settlement: DesiredSettlementID: Refund

Refund all amount due and except the return equipment

Business

Response:

Business Response /* (1000, 5, 2013/05/06) */

May 6, 2013

Revdex.com of CT

RE: Revdex.com # XXXXXXXX

Erie, PA XXXXX

Dear Ms. [redacted],

Pitney Bowes is in receipt of Revdex.com complaint # XXXXXXXX. Pitney Bowes understands the frustration of the customer Mr. [redacted] in regards to the collection calls he has received along with the return of the mailing equipment.

Per our Service department notes on 01/3/13, we provided technical assistance to [redacted] to clear an inspection due on their meter and realized there was no dial tone. Pitney Bowes advised/provided [redacted] to use their equipment through analog line or through their pc, the customer advised they would call back. In reviewing the account, Pitney Bowes does not show any additional attempts from [redacted] to return the equipment or get additional assistance. Per Pitney Bowes policy, our customers are required to contact us regarding their request to cancel so we can try to obtain our customers or cancel the account and release the materials needs to return the equipment. Our Service department does not have the authority to cancel accounts as they are not trained to do so.

Our records indicate your rental account was cancelled on Thursday, 5/2/2013. Your return materials which will include a shipping box, pre-paid UPS label and unused funds refund instructions were released this morning. Please allow 10-14 business days to receive these materials. Once you've put your unused funds back on your Reserve account, you are eligible for the funds to be refunded. If you have unused funds in the amount of $25 or less in your meter, you will need to contact your local Post Office to refund these monies. If you have more than $25 in unused funds left, please fill out the below USPS required refund form;

https://esign.pbemessages.com/CustomerService/Launch/PostageRefund

I've credited your outstanding balance on your Purchase Power account number XXXX-XXXX-XXXX-XXXX for the amount of $153.28 for a courtesy regarding the confusion on cancelling your account. We have now ceased our collection efforts for this account.

Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service.

Respectfully yours,

2225 American Drive

Neenah, WI XXXXX

X-XXX-XXX-XXXX x [redacted]@pb.com

Review: Pitney Bowes has held me hostage for years. When they first pitched their sale to me they mentioned NOTHING about a contract. They sent me a postage machine, which I have never used. when I called several months later after realizing Im never going to use this machine to cancel my acct and return the machine, I was informed I am under a binding contract and would have to pay $300 in order to cancel it. This was in 2012. they have been charging my credit card $14 a month for a service I Have NEVER USED and refuse to stop charging my [redacted] card. I called them again several days ago and had to speak to two seperate departments to eventually get to a person who had the authority to, and this is in the service representatives words, not mine.. "CLOSING a account is a lengthy process that can take many months, and usually involves a team of people to complete" I am not kidding! She then took my email address and said that in about a week, I shouls receive a email that will have instructions on how to "START THE PROCESS OF CLOSING MY ACCOUNT"! I have paid Pitney bowes SO Much money, rather, Pitney Bowes has STOLEN So much money from my [redacted] card over that past 4 to 5 years and they still refuse to stop charging me! I am at my whits end.. I do not know what to do anymore! I have in my posession a postage machine Ive never used and because of a sales pitch years ago by a person that said nothing about any contract.. I tried there service and have been held hostage and forced to pay pitney bowes monhly fees for nothing in return on a threat of a binding contract that I never heard anything about until after already "being bound to it".. Now the contract is supposedly over and remeber that Pitney bowes has not DONE ANY SERVICE for me whatsoever, however I have paid them $14 a month for 4 to 5 years! now they are telling me that to close my account is a lengthy proccess that takes months to complete and a team of people! Are you kidding me? I am poor, I wish I had the money to hire someone who could help me get my money back. Unfortunately Pitney bowes has stolen so much money from me! I have never recieved ANY SERVICE FROM THEM!Desired Settlement: I would like all the money back that Pitney bowes has taken from my visa card over the years, when in fact they have done NOTHING! for me no service of any kind whatsoever!

Business

Response:

December 22, 2014

Review: This involves customer service issues, contract issues, and advertising issues. I am a Law Office that leased equipment from Pitney Bowes based on information given to me by the sales rep that was completely false. I expressly made clear to the sales rep my desire for a machine that could handle my high volume demands. I was very clear about the desire for high quality machines that would last for years and well beyond the lease term. I even requested to move up to a higher model to ensure that the machines would meet my quality requirements. The sales rep guaranteed me that I was getting high quality equipment that would last me at least 10 years past my lease term but actually broke soon after leasing. After multiple calls for service, someone came out and "fixed" the machine. It was not fixed, so I called again and again. At one point, the service technician actually applied tape to try and fix the machine and left. After several more attempts by their technicians it was still not fixed and I had now been unable to conduct business for months. I was also informed by one of the service technicians that these machines had been discontinued because of their problems, and they had been discontinued since before I entered into the lease. I lost thousands in business revenue and the only thing I can get from Pitney Bowes at this point is collection calls. I keep telling them I am not paying for broken cheap machines and they keep promising to talk to someone higher up and return my call or fix the problem. However, I get called again the next day with a collection call and it is the same song and dance. I have not had ANYONE contact me that was higher up than a bill collector and the customer service is terrible. I am blown away because I thought Pitney Bowes was a reputable company who stood behind their equipment.Desired Settlement: I would like a refund of my lease payments, the equipment picked up, and the lease to be cancelled effective the day entered.

Business

Response:

Review: I have cancelled a Pitney Bowes account at one of our acquired companies. An email was sent to me with return instructions on how to proceed with a return. After having contacted the shipping company on the next steps to return my equipment, I was told that I need to provide what was deemed as a return authorization form.

In an effort to ensure I returned everything in a timely manner, I reached out to Pitney Bowes to obtain the form. I spoke to 4 different people over the course of 3 days. Each one of them saying they had requested to have the form sent, and each time saying it was sent.

I've verified my email 4 times, phone number, etc. Still have yet to receive the form. Finally, I spoke to a woman who answered the phone with "yes". I was confused. She then said "what's your account number" in a demanding tone. I proceeded to ask for the form. She said it was sent, and she'll send it again. I asked to speak to her manager, she said she'll have them call me back in 24 hours. She also offered for my proper department to call me back, but that it would be 5 business days... 5 days. That is way too late considering the shipping company said they needed the form today in order for the equipment to be returned on time.

I expressed my need for the form. She said there was nothing that could be done. I asked to speak to some one else, she said no because they would tell me the same thing. I need to speak to someone to obtain what I need and could not be helped. I began asking additional questions regarding something Pitney sent me via email. I asked if that was the form I needed, she said she had no idea. A customer service rep who can't answer my question... what a peach.

Any assistance would be appreciated.

Thanks,

[redacted]Desired Settlement: To get my proper form that is needed for my return before I pull ALL of our accounts from Pitney Bowes.

Business

Response:

June 22, 2015

Review: In Fall/Winter 2012 I contacted Pitney Bowes to return a postage machine, I was told at that time that we had 1 year on our lease and could not cancel w/o penalty. I stated at that time that I would not be extended our lease beyond our contract. Just last week I contact Pitney Bowes to return our Postage machine and was told we still had 2 years left on our contract. I was surprised since in 2012 it was 1 year left and now it was 2014 with 2 years left??? I questioned them how I could still be under contract since it had been our intention to return this back in 2012. I was told that in November of 2012 I signed a new contract that would not start until November 2013 for an additional 3 years. After receiving a copy of the contract that is difficult to read due to the poor copy quality it shows that I "E" signed a new contract on November 13, 2012. When I checked my work calendar I was out of the office at a convention on November 13, 2012. I have been now been notified that if I do not pay $1,514.13 I will be sent to collections. I deny ever signing or "E" signing a contract that would continue our lease. I have now contacted Pitney Bowes twice with no resolution other than Pitney Bowes threatening collections.Desired Settlement: Send me information on how to properly return the postage meter and stop threatening collections. Close our Account [redacted] with a "0" balance and nothing due to Pitney Bowes or their collection agency.

Business

Response:

October 2, 2014

Review: Purchase Power Acct# [redacted]Postage by Phone Number: [redacted]Customer ID# [redacted]We are a [redacted] located in [redacted]. We signed up for a Purchase Power account in July/August 2013.We have been experiencing an issue with Pitney Bowes where all of our payments are not being reflected in our account balance.To date, we have issued 4 payments which total $1146.56. Our account balance credits us for only 2 of the 4 payments and we continue receiving bills that have a balance that grows monthly.When I call Pitney Bowes to have the situation corrected, it turns into a "who's on first" type of conversation. For example, I asked to speak with a Supervisor and was told that Supervisors do not have telephone access; I asked for the Supervisors first and last name and was told the Supervisors name is [redacted] and his last name begins with an "A". Proof of payment has been faxed in addition to multiple phone calls and emails all of which reflect proof of payments via purchase orders and electronic check numbers with the date(s).Desired Settlement: I would like our account to reflect the total amount of payments made WITHOUT any late charges. In addition, I believe we should have a credit as our payments total MORE than what we are being billed for.

Consumer

Response:

Good afternoon,

I am writing to inquire about a complaint I filed on June 11th agains Pitney Bowes (ID # [redacted]).

I understand that in general, the Revdex.com waits to hear from the company before contacting the one initiating the complaint. Because we are a new Department of Education high school who heavily depends on postage for school mailings, we need this matter resolved as soon as possible. This year our school only consists of 9th grade students but come September, we have a new group of students coming in which will require additional mailings. Currently, our postage balance is low and because or issue with Pitney Bowes is due to our payments for postage NOT being applied to our account, we do not want to submit any more money to them.

Any assistance would be greatly appreciated.

Thanks for your time!

Business

Response:

July 1, 2014

Review: On 8/1/12, I signed a lease for our machine thru sales rep, [redacted] at Pitney Bowes. She had bugged me several times prior to this by phone saying how my lease was up very soon and I needed to sign a new contract. I have a note dated 7/9/12 that I had not even talked wither her like she had inferred. I have several contracts that she continuously and annoyingly sent dated 7/2012 for $140, 7/23/12 for $112, and the final on 8/1/12 for $98 for 36 mos. I finally gave in and signed the last one when she said "I had to get this done as the contract was up very soon." She inferred that the next billing cycle would be the new rate. She lied.

ON 9.7.12, I called and spoke with [redacted]s as the new bill had come with the "old" price of $165.85 and I wondered why as [redacted] was supposed to have changed this. [redacted] informed me that my contract was not up until 6/1/13. I told her that was incorrect, that I just signed a new contract with [redacted] on 8/1/12 that she inferred was effective immediately on next billing statement. So I reviewed this contract, and no where on it does it say any dates. Is this my mistake for not double checking, yes. But [redacted] had inferred several times it was "soon" and next billing statement. So, no I didn't double check but it SHOULD have said it on there that the contract I was renewing wasn't even up until the following year. Almost 1 year past the date I signed the contract. I was duped. [redacted] resequenced the lease amount and dropped it down to $149.80 until June 2013 to "make up" for [redacted]'s lies. At the time, we were using the machine enough, that I agreed to that even though in disappointment.

Now, we don't use the machine enough to warrant the extra fees and charges. So I called and spoke with [redacted] at Pitney Bowes to cancel the macine. She said I would have to accessed a calculated settlement fee that would be much higher than even keeping the machine thru the contract date. I am again disappointed in this company. I was duped in a contract in 2012 and now being told I have to keep the contract until 2016. This is not fair and I would like out of the contract with no fees as I don't feel I owe anything for all the lies and annoying phone calls told by [redacted] in 2012. I signed this contract in 2012 with it saying for 36 months and from the date I signed it on 8/1/12, so I am at my 36 months.

I have all contracts, mailings, and letters to support this to and from Pitney Bowes.Desired Settlement: I don't want to pay anything further and out of this so called "lease".

Business

Response:

August 27, 2015

Review: [redacted]/Pitney Bowes has refused to close out my account after they have received the postage equipment. They continue to give me the run around and not furnish me with an itemized invoice so that payment can be made.I signed up under a special of receiving a credit of $100.00 they have not applied that at all and insist my bill is $200+. They provided payment coupons and I mailed in my payment and they returned it with a form saying my payment was not made out to the correct payee. - They are running a scam in my opinion if they have issues me providing payment via their payment coupon. They are trying to ruin my credit by keeping a line of credit open long after they've received notice by a phone conversation from me. When I asked for a phone number to phone back they said they are not allowed to give out the office number.Desired Settlement: They need to apply the $100.00 credit I signed up under & mail me an itemized invoice reflecting the equipment being received, remove the fees & interest for the months of January - May. Additionally they need to implement proper business etiquette and upon receiving equipment from customers send a letter on letterhead to acknowledge that transaction. Also when a customer calls don't tell them they read the paperwork wrong. Act like they are in business to gain business & referrals.

Business

Response:

Please see attached supporting documentation.

May 13, 2015

RE: Revdex.com # [redacted]

MRS. [redacted]

Dear Ms. [redacted],

Pitney Bowes is in receipt of Revdex.com complaint # [redacted]. Pitney Bowes understand the frustration of Mrs. [redacted] in regards to their [redacted] account balance.

Pitney Bowes provides our clients a total of $100 in free postage when the client has finished their free trial. Pitney Bowes sends 4 coupons for $25 each to our clients in their welcome packet to send in to us. On 8/21/2014, the $100 credit was manually applied to Mrs. [redacted] Reserve account number 50230861. Mrs. [redacted] has not downloaded any postage since 8/20/14 therefore the credit remained in Mrs. [redacted] Reserve account until 3/13/15 when the funds were removed since Mrs. [redacted] cancelled their account. Pitney Bowes does not refund free postage nor can it be applied against an open balance.

Pitney Bowes received a money order addressed to the United States Postal Service. Pitney Bowes does not accept money orders as a form of payment for our entities. Additionally, Pitney Bowes cannot cash an applied fund to Mrs. [redacted] account when payment is addressed to the United States Postal Service. In lieu of this Pitney Bowes did credit Mrs. [redacted] account a free month of billing for $24.99 which posted on 12/8/2014.

Mrs. [redacted] downloaded a total of $110 in postage dated 8/14/14 for $10 and then $100 dated 8/20/14. On 12/13/14, the unused funds from meter number [redacted] were put back on the [redacted] account for $33.68. Mrs. [redacted] is responsible for $10 in postage downloaded to [redacted] on 8/14 and $90 downloaded on 8/20/14. The postage download on 8/20 was for $100 but Mrs. [redacted] had check number 1001 for $10 on the Reserve account to download. Pitney Bowes [redacted] has only received a payment of $33 dated 10/3/14 as of today. The current amount due for the postage downloaded is $43.32. ($110 - $33 payment dated 10/3 = $77 - $33.68 in unused funds credit = $43.32).

Pitney Bowes requires a 30 day cancellation notice before any rental billing can be ceased. Mrs. [redacted] contacted Pitney Bowes on 12/5 to cancel and Pitney Bowes ceased billing as of 1/4/15 and adjusted rental invoice number [redacted] accordingly. Please see Attachment A in regards to the breakdown of the rental invoices billed.

Pitney Bowes has waived all [redacted] fees to bring the current balance to $169.58. Pitney Bowes is billing for $43.32 in postage mentioned above and $95.54 in rental invoices billed based on Attachment A. Pitney Bowes does not provide revised [redacted] statements or [redacted] statement of accounts. Pitney Bowes has attached all invoices in question for review.

Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service.

Respectfully yours,

Case Manager, Client Experience

T + [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: We purchased Excal Visual on February 26. The previous owners told us we could take over their lease for the Pitney Bowes machine. I agreed because the only documentation I ever saw was an invoice that we were to pay thru April of 2015 & an 'Assignment of Lease & Assumption Agreement' which showed no length of time we were committing to or dollar amount. It only showed we were now responsible for the machine.

I have called Pitney Bowes now 3 times & talked to them or been on hold for over 45 minutes each time trying to explain I want to close my service with them & return the equipment. I have found that we do not send out mail & I do not need to pay for a machine we do not use. I was told I agreed to continue on a 21 out 35 month lease. I have explained I never saw any documenation, nor was this ever disclosed that this was anything more than a 3month to 3 month plan (as shown on the invoice). They refuse to let me out of the contract but never once sent me anything stating I was again taking over this 21/35 months of a lease.

I have also contacted the previous owners about this not being disclosed to me.

My intentions were 'oh, this is 3 month. I can see if this is something we need & if not we will return it before April." I come to find I have to keep paying for something I don't even remotely need for the next 21 months even though on every document I signed there was no mention of these terms. I have exhausted all other resources. I don't see how this can be legal, ethical or promote good will for Pitney Bowes business.Desired Settlement: I would like the lease/contract to be terminated & they take back the machine so we are not stuck in a situation we never should have been put in. We will make sure the equipment gets to them safely & will not pursue any other coarse of action.

Business

Response:

April 29, 2015

Review: [redacted] signed a 51month term lease with Pitney Bowes, for a postage mailing machine, on 2/24/09. In February of 2013, I called Pitney Bowes to confirm the end date of the lease was 5/24/13, which they confirmed via a telephone conversation. We recently received a bill this month from Pitney Bowes. After making a couple of calls to Pitney Bowes, they now state that our current lease isn't up until January 2014. They stated that the 51 month term lease signed on 2/24/09 wasn't active for 6 months after the signed date, even though it never stated that on the lease. Because I was informed that the lease ended on 5/24/13, I have already signed another lease with another company for the same service.

Account_Number:[redacted]

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like our current lease voided as of 5/24/13 and any billing that happened after 5/24/13 to be voided as well.

Business

Response:

Business Response /* (1000, 5, 2013/07/26) */

Hi [redacted],

The supporting documents will be emailed to you.

Best regards,

July 25, 2013

Revdex.com of CT

[redacted] US Highway 20

Hampshire, IL XXXXX-XXXX

RE: Revdex.com [redacted]

Dear Ms. [redacted],

I am in receipt of complaint number[redacted]. Mr. [redacted] states that she wishes to terminate her lease with Pitney Bowes on grounds that the expiration date in our records is incorrect based on the date the agreement was signed.

A renewal of the lease was signed Feb. 25, 2009; however this was an early renewal offer. Therefore, the commencement date of this lease is not congruent with the signature date. The signed renewal states that it will commence when the previous lease expires. Pitney Bowes uses three digit schedule numbers to distinguish between installments of the lease. In this case, the attached agreement renews schedule 003 to become 004 of the lease. Attached also are the final invoice for schedule 003, to confirm expiration date, and the first for schedule 004.

As evidenced by the above, the lease is in effect until January 2014 and cancellation at this point would result in an early termination. If Mr. [redacted] is interested in working with Pitney Bowes on alternative options, we would be more than happy to discuss this with him.

Respectfully yours,

Customer Relation Active Leases Agent

[redacted] American Dr

Neenah, WI XXXXX

XXX-XXX-XXXX Ext 5416

[redacted]@pb.com

Consumer Response /* (3000, 7, 2013/08/06) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I would like a copy of the contract that Ms. [redacted] submitted to Pitney Bowes. I would like to compare it to the current contract that I have.

Business Response /* (4000, 9, 2013/08/15) */

From: [redacted]

Sent: Thursday, August 08, XXXX X:XX PM

To: [redacted]@ct.Revdex.com.org)

Cc: PBI-OfficeofthePresident

Subject: RE: [redacted] Revdex.com[redacted]

Hello [redacted],

Per the client's request, attached is the original sch 002 lease along with sch 003 & 004.

Thank you.

[redacted], Customer Advocate, Office of the President

Client Loyalty & Retention

Pitney Bowes, U. S. Mailing Solutions

Review: At the end of contract wanted to return equipment. Did not have the terms & conditions page of contract, asked to have it emailed, did not get same. Representative told me that I had to pay $100 to return equipment and that it was written in the terms & conditions of contract. Told if I paid $85 with credit card while we were on the phone that would take care of same. I disputed the $100 but he insisted it stated same in contract. I gave him my credit card number to get the return process underway. (4/29/2013) On 5/6/2013 I call again, finally got the contract terms and conditions and the rep I spoke to this time stated that no amount was stated in contract but that I would be responsible for the cost of returning the equipment. After receiving the terms & conditions I see that I had the option to pay Pitney Bowes to arrange for shipping or I could do same myself. When I asked for a refund of the money I was manipulated into paying (well in excess of actual return costs) I was told it was too late they had already shipped the box for packaging,which I have not received. I was lied to about what the contract stated and did not receive a copy of same to review until after I paid what I was told I had not choice but to pay. I was deceived and lied to by the representative at Pitney Bowes. My file also never had "terms & conditions" only the signature and duration of contract pages.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Refund of the funds not actually used for the shipping costs. I could have mailed same for far less than $85.

Business

Response:

Business Response /* (1000, 5, 2013/05/08) */

May 8, 2013

Revdex.com of CT

RE: Revdex.com # XXXXXXXX

Philips MFG & Machine Corp

118 ½ E Ely St

Alliance, Oh XXXXX

Dear [redacted],

Pitney Bowes is in receipt of Revdex.com complaint # XXXXXXXX. Pitney Bowes understands the frustration of the customer Ms. [redacted] in regards to the equipment return fee.

Pitney Bowes does provide a copy of our customer's lease agreement and terms and conditions before their lease commences for their records.

Per paragraph 5 Philips MFG & Machine Corp's terms and conditions, the equipment returned fee is outlined per the below;

Upon 90 days prior written notice, you may, if not in default, elect among the following options with respect to the Equipment, such election to be effective no earlier than the end of the Stated Term: (a) enter into a new lease on mutually agreeable terms, or (b) purchase the Equipment as is, for fair market value as reasonably determined by us, or (c) return the Equipment in its original condition, reasonable wear and tear expected. If you elect to return the Equipment, you may pay our applicable packaging and pick-up fee and make the Equipment available for our retrieval, or you must de-install, test, pack and insure the Equipment for its full replacement value and deliver it on board such common carrier as we specify, freight prepaid in any U.S. destination we specify. If you have not elected one of the above options, you shall be deemed to have entered into successive month-to-month extensions of the Stated Term. During any such extension, you may elect (effective upon 90 days prior written notice) to return, purchase or lease the Equipment as provided above in this section

Pitney Bowes charges this fee in order to pay for the following;

* Transportation and fuel costs for the boxing and shipping

* Account reconciliation

* Re-stocking and recovery costs

* USPS reconciliation (Check meter out of service) and/or funds transfer of remaining postage

* Electronic waste disposal fees imposed by certain states (except Alaska and Hawaii )

Pitney Bowes is not in the business of manipulating any customer into anything, all terms and conditions are spelled out and by signature agreed to by all parties. The equipment return fee is a valid fee and will not be refunded.

Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service.

Respectfully yours,

2225 American Drive

Neenah, WI XXXXX

X-XXX-XXX-XXXX x [redacted]@pb.com

Consumer Response /* (3000, 7, 2013/05/10) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

My complaint was that I was "Lied" to by Pitney Bowes employee in that he stated it was stated in the contract's terms & conditions that a $100 fee was required and the $100 amount was in writing he told me in the terms & conditions, AND IT WAS NOT WRITTEN. The employee knew I did not have a copy of the terms & conditions to look at when we were speaking and when I requested same he did not send as agreed. He insisted I had to pay $100 or give a credit card for a fee of $85. I finally paid the $85 believing the employee was telling the truth but HE WAS NOT! The terms & conditions DO NOT STATE $100 - they give an option to send on my own. Pitney Bowes did not respond to my complaint.

Business Response /* (4000, 9, 2013/05/14) */

May 13, 2013

Revdex.com of CT

RE: Revdex.com # XXXXXXXX Rebuttal Response

Philips MFG & Machine Corp

118 ½ E Ely St

Alliance, Oh XXXXX

Dear [redacted],

Pitney Bowes is in receipt of Revdex.com complaint # XXXXXXXX and the client's rebuttal. Pitney Bowes understands the frustration of the customer Ms. [redacted] in regards to the equipment return fee.

During an audit of the phone call Ms [redacted] had with the Customer Relations agent on 04/29/2013 the agent made it very clear what the equipment return fee was for. The agent also informed Ms. [redacted] that she had an option to pay $85.00 on that day, or wait for the equipment return fee invoice that would be generated a month later. At no time did the agent indicate that if the fee was not paid the return process would not begin. Ms. [redacted] agreed to pay the $85.00 to "Save a few dollars". At no time did Ms. [redacted] ask if she could return the equipment herself.

Further, the agent indicated that per the terms and conditions the client was responsible for the return of the equipment and related charges. The agent did not specify that the $100.00 was spelled out in the terms and conditions, just that the terms did spell out that the client was responsible for the return. The agent then advised the client the amount and what it covered

The final position of Pitney Bowes on this matter is the return fee is in fact a valid fee and will not be refunded.

Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service.

Respectfully yours,

[redacted], - Customer Experience Management

Case Manager

Pitney Bowes, US Mailing Solutions

2225 American Dr, Neenah WI XXXXX

O: XXX-XXX-XXXX xt. [redacted] Fax: XXX-XXX-XXXX

[redacted]@pb.com

Review: We recently returned our PB postage meter. Before returning it, per PB instructions we transferred all of the remaining funds in the meter back to our PB Purchase Power account. See "PB refund email 1" attached. This email shows a credit of $58.69 was credited back to our account on July 17.We then asked for a refund of the balance since we no longer have a PB account. As you can see from "PB refund email 2" they claimed they could not process the refund because we did not have a credit balance. Prior to the start of these transactions we had a 0 balance in the account with the last account activity in December 2012. We had also given PB 90 days notice that we were returning the meter and closing the account.

Product_Or_Service: October 23 2009

Account_Number: XXXXXXX-XXX

Desired Settlement: DesiredSettlementID: Refund

We would like the refund of $58.69 returned to us via check as we were led to believe would happen from the PB web site.

Business

Response:

Business Response /* (1000, 5, 2013/07/24) */

Hi [redacted]

The postage refund form will be sent via email. [redacted]

July 22, 2013

Revdex.com of CT

RE: Revdex.com # [redacted]

HARVEY LA XXXXX

Dear Mr [redacted],

I have received the Revdex.com complaint [redacted]. I sincerely apologize for any inconvenience in regard to receiving the postage credit of $58.69 from your Purchase Power account [redacted]. I do indeed see the credit on your account, and have attached refund request form that should be submitted in order to receive the refund check sent to you. I have also removed the late charge of $39.99 from that account.

Again, I do apologize. We greatly appreciated your business, and strongly encourage you to contact us with any future needs.

Respectfully yours,

[redacted] Customer Experience

Pitney Bowes, U.S. Mailing Solutions

2225 American Drive Neenah WI XXXXX-XXXX USA

O: 800.XXX-XXXX ext. [redacted] I: 460-[redacted]@pb.com

Consumer Response /* (3000, 7, 2013/07/25) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

They stated that they had removed the late charge and emailed a refund request form on July 22. Not surprisingly I received neither. As of July 25, 2013 I checked the account and the late charge has still not been removed. I sent another request for refund which was denied because of lack of funds. In other words they did not do anything they claimed in their response. If they actually refund the money I will accept it. But lying about it is even worse! I have printed out a copy of my account as of today and can provide it if they deny it.

Consumer Response /* (3000, 11, 2013/08/05) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Again, if what they said had any relationship to the truth I would be very happy.

First - I have not received any communication regarding the refund or the attached refund form. P.B. has my email and I am still receiving other emails from them, but these emails never reach me.

Second - I can no longer sign in and view my account balances so there is no way I can verify that the credit was made this time. I get an error message stating that the account is inactive when I try to view the balance.

I filled out a "request for refund" on line this morning. Considering that the last time they said they had credited my account they lied, and they have never sent me any of the emails that they claim to have sent. I have little faith that I will get a different response this time then I did the past two times when they denied my request for lack of funds.

Consumer Response /* (-5, 13, 2013/08/16) */

We have finally received the refund from Pitney Bowes. This complaint can now be marked as resolved.