Pitney Bowes Inc.

Review: We have 2 lease agreements with Pitney Bowes for a postage meter. The most recent is dated 8/25/11. The original lease agreement is not dated, but there is a fax time stamp from 2/1/08. The most recent (dated 8/25/11) says it is for a term of 42 months. We are trying to return the postage meter. Pitney Bowes claims that we are still in contract with them until Jan, 2016. We were under the impression that the lease agreement was for a term of 42 months from 8/25/11. They are now telling us that we are bound to the company and we must buy them out to get out of the lease "early" which will also warrant an extra $300 charge beyond the quarterly payments that would have been made. We feel their lease contracts are deceptive and un-sound (ie the lack of dates on the original contract, the lack of effect date on the second contract).Desired Settlement: We would like to return this machine and incur no further charges.

Business

Response:

March 09, 2015

Revdex.com, Inc.Attn: [redacted]

RE: Revdex.com [redacted]

Dear Ms. [redacted],

This is in response to [redacted] Revdex.com complaint [redacted] filed by [redacted]. I have researched Ms. [redacted] account and have found no evidence of deception.

Schedule 001 signed by Mr. [redacted]. This lease clearly shows 17 quarters @ $158.00 per quarter and the client paid the lease to term without dispute.

On 08/25/2011 (schedule 002 the lease in question) Mr. [redacted] signed a 42 month lease @ $158.00 per quarter. At this time schedule 001 was still active. On 07/23/2012 [redacted] received their first invoice detailing payments for lease schedule 002.

I have reviewed all the statements for this account. They explain in detail the schedule numbers and bill through dates. Ms. [redacted] mistakenly thought the lease commenced on the day it was signed however; the lease commenced after schedule 001 lease had been satisfied (per terms and conditions) and per invoicing went right into schedule 002. [redacted] has 3 quarters left. If [redacted] would like to terminate the lease early, we can offer a settlement.

If you do not wish to exercise this option, kindly continue to pay your account as invoiced.

Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner.

Retention Support

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: A letter was written to Pitney Bowes on September 9, 2013 requesting the cancellation of our lease for the postage meter equipment due to increased charges for supplies and surcharges. The request for cancellation of the lease contract was denied as per the settlement request with Reference#3-4[redacted]. We were told that we were going to be held to the original contract which extended through April 20, 2014. Discussion about a "mailed in postcard" took place with [redacted], an account specialist, afterwhich a fax was received by our Church. The fax, dated October 1. 2013, stated that "Your lease expires on 4-20-14 . . . The last billing would be Jan. 21-April 20, 2014." We have honored that original contract and the faxed resolution sent to the Church. Even though we have not used the equipment, we continued to pay the quarterly charge. I have called Pitney Bowes several times (each date and time recorded) to received information and packaging to return the postage meter equipment. Each time, Pitney Bowes states that someone will "get back to me" concerning this. I have not received any information on returning the equipment and now we are being billed for yet another quarter's charges plus "late fees". They have yet to cancel the contract even though the resolution of October clearly stated our contract was done in April. The last PItney Bowes Rep referenced a mail-in postcard and referred to it as an additional contract, having no record of the resolution stated on October 1, 2013. I am concerned that the church will continue receiving bills and late charges even though this matter was supposedly resolved in October 2013. Please help us to return the equipment and end the billing. Thank you.Desired Settlement: An end to billing past the official April 20, 2014 contract end date. Arrangements made to pick up the Pitney Bowes postage meter equipment; either by mail or pick up.

Business

Response:

June 23, 2014

We leased smartmailer software for a 48 month period. Six months into the software lease, we were changed to a different software called connectright. The new software does not have the capabitliy necessary to handle our needs. When we complained to Pitney Bowes, they offered to send someone out at our expense, $400, to train us on the software. We were baited with an excellent software program and switcthed to an inferior software with 42 months left on our lease. We have made 5 contacts to our sales representative, and one contact to corporate headquarters. Everyone says they will look into our case, but no one resolves the issue. Meanwhile, we are being billed for a lease, but not getting what we signed for. I refuse to pay and expect to be released from the lease. We have changed to [redacted], which meets our needs much better than ConnectRight.

Review: Pitney Bowes incorrectly charged us a $32 late fee for a bill that was never late. Once I realized that we were charged in error, I called the company. I was told that the company does not have the ability to return funds back onto the credit card that was used to pay the bill; they could only give "account credits".

In addition, the first operator I spoke to told me that they could only give me a credit of about $28 and that she had to submit a separate form in order for the remaining monies to be credited as well. She warned me that if that didn't go through, that we might get charged a SECOND late fee as well! When I asked her if it was possible to get a confirmation as to whether or not the form went through once it was submitted, I was told that there was "no way" for me to be contacted about the status of the form submission and that I had to just keep checking the account.

I called back two days later to see if another operator could help me get the money back on our company credit card. The first operator once again told me that it wasn't possible, but "luckily" I had a $28 credit on the account. After going up the ladder, I was told that the only way for me to get my money back was to file a dispute with [redacted], which is what I will be doing. I asked the supervisor to send me an e-mail confirmation that the claim needed to be disputed. Interestingly, his e-mail says that I have a $32 credit on the account....Desired Settlement: I want Pitney Bowes to be able to give refunds back to the credit cards or bank accounts that were used to pay the bills in the same way that [redacted] can. Part of me feels that there is a scam element to their current policy--a way of insuring that they will always have a little money on retainer from the customer, whom Pitney Bowes would assume would be too tired to keep asking for their money back. I feel this way partly due to the fact that I had to speak to 4 different operators before I was told that I could get the money back on my card; the first three operators said that there was "no way" for that to be done.

Business

Response:

May 6, 2015

Review: I am a practicing attorney and have been a long time customer of Pitney Bowes, leasing their postage meters and mail processing systems. I pay a lease for the equipment, plus pay for the postage used. I received an email from a sales agent, [redacted], on February 23, 2015. The email, in part states: "I have been trying to reach you about your lease renewal for your Pitney Bowes equipment that we sent you a couple months ago, but I haven't ever been able to reach you and we have not received the renewal back. I just wanted to give you a reminder that your renewal is expiring ON FEBRUARY 28 and without it you will see a price increase. We do need it back and if not submitted by February 28, 2015, we will not be able to honor that pricing. On March 1, 2015, we will have a price increase, so if the lease is not signed and processed by 2/28/2015 we will have to send you out another lease with higher pricing. With the lease I sent out to you pricing would remain the same, however, it needs to be returned by 2/28/15." A new lease was attached with electronic signing to approve it. First, there was never any contact by [redacted] prior to this email. I began to check into this, and looked at the existing lease. IT DOES NOT EXPIRE UNTIL 2/28/2016, a year from now. Had I signed the proposed lease from [redacted], I would have obligated myself for another four years. When I responded to [redacted] and confronted her about this, she never replied to several emails. I went to her supervisor, and he responded that it was not an offer to renew the lease now, but only to lock in prices for next year. I told him that if this were so, why was a new lease attached. I asked to speak to his supervisor, but she, like him, only made excuses for [redacted] and said she did nothing wrong. There is more to the [redacted] email that I can quote here, but it is clear that my lease was about to expire, and if I didn't renew, there would be a price increase. It was a false statement because the lease was not expiring.Desired Settlement: I requested a reduction in my existing lease of $1,000. The balance of the existing lease has payments of approximately $2,000.00 I told the supervisors that I felt this was a fair resolution. They were not interested. I will, of course, pay my obligations under the existing lease, but I have no intention of renewing when the current lease expires. On online search shows that this has occurred with other customers.

Business

Response:

Review: I have contacted the company since May 2014 to return their equipment. I agreed to keep the lease agreement in place until it ended on 9/10/14. I have been unable to get the address to return the equipment from numerous people I have spoken with. No one will divulge this information. I feel we are not liable for any charges after 9/10/14.

The company also is not divulging itemized charges. Every billing statement show monies owed and no one can give us information as to why that is happening.Desired Settlement: I want an address to return the equipment and a letter stating the leasing agreement has expired as of 9/10/14 and no further monies are owed.

Business

Response:

December 16, 2014

Review: I represent the International [redacted] Association doing business at the same address as previously entered. I notified Pitney Bowes on 12/17/13 that I would not renew my contract and desired to return equipment. On 1/3/14 I received bill for upcoming period so I removed my payment information. On 1/14/14 Pitney Bowes drafted my bank account and on 1/16/14 I received return box and returned on 1/20/14. Contacted Pitney Bowes 1/22/14 to inquiry why they took money and was told the draft rejected. I stated that PB account showed paid and bank account showed money removed. Bank also provided ACH transfer numbers. Pitney denies having money. I have copies of where it shows paid from both entities.Pitney should not have taken so long to send box and should not have draft account after I removed bank info from site and had cancelled my account. Their customer service has been very poor and deceptive and return of money is sought.Desired Settlement: Return on money not owed

Business

Response:

January 24, 2014

Review: Pitney Bowes has a practice of leasing their mailing equipment using 5-year contracts. My company was in an unfavorable position with Pitney Bowes, having approximately 30 locations using their mailing equipment. The person in charge in my company did not have time to make a vendor change, so he began letting the leases lapse and working with Pitney Bowes on a month-to-month basis as each lease term elapsed, a costly situation.In June 2013, I notified my PB representative, [redacted], that we were terminating our relationship with them. I asked for his assistance in sending out kits to enable us to return our postage equipment to him. After several emails and a phone call to Mr. [redacted], with no response and obviously no intent to contact or assist me, I finally gave up. I then went through their customer service department. One person in that department began sending out return kits to our offices. Then she terminated her employment and did not turn my case over to anyone else. Eventually,I called customer service again. This time someone took my request seriously and began sending out the return kits, though it is taking a very long time. They are charging us $100 for each machine returned, and they are expecting that we should continue to pay on these machines that I requested be returned two months ago.In the midst of this, Pitney Bowes sent us a 3-month billing, as though there had been no request to terminate the relationship.I replaced this vendor with one who is charging us about one-fourth of what PB charged and providing much better service.

Product_Or_Service: Pitney Bowes mailing equipment

Account_Number: Lease [redacted]

Desired Settlement: DesiredSettlementID: No settlement requested - for

I would like for others to know what it's like doing business with this company so they can make vendor decisions accordingly.

Business

Response:

Business Response /* (1000, 5, 2013/08/07) */

August 7, 2013

CT Revdex.com, Inc.

94South Turnpike Road

Wallingford, CT XXXXX

[redacted] Vadnais Center Dr

St. Paul, MN 55110-5196

RE: [redacted]

Dear Ms. [redacted]

I am in receipt of complaint number [redacted]. Ms. [redacted] disputes the charges to her account past expiration of the lease and the charges for equipment return.

Pitney Bowes does not automatically cancel leases upon expiration. As stated in our terms and conditions, if a written request for cancellation is not received within the last 90 days of the lease the customer is deemed to have agreed to enter into a successive month-to-month or quarter-to-quarter extension of the agreement. During that term the customer may choose to exercise any of the end of lease options including cancellation of the lease. Written requests for cancellation of a lease within the last 90 days are to be sent to Customer Relations at the following address:

Neenah, WI XXXXX

Additionally, it is stated in the end of lease options section of our terms and conditions that if the customer elects to return the equipment at the expiration of their lease, they may pay applicable fees to receive return materials from Pitney Bowes or choose to test, pack and return the equipment through their chosen vendor. A copy of the terms and conditions is attached for your reference.

As evidenced by the above, the lease billings and return charges are justified. [redacted] is responsible for payment on any outstanding lease invoices as well as payment for equipment return.

Respectfully yours,

Customer Relation Active Leases Agent

Neenah, WI XXXXX

XXX-XXX-XXXX Ext [redacted]@pb.com

Consumer Response /* (3000, 7, 2013/08/09) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I took over account management from another individual in my company, who did not have a copy of the Pitney Bowes contract. Several times, I requested a copy of that contract from my representative, and he ignored my requests. In light of my being unaware of the contract terms that require 90-day cancellation notice, and the low level of service received from Pitney Bowes, I request that they accept the prorated payment on our account that we have already paid. In addition, I am paying the $100 per machine return charges. I request that Pitney Bowes accept this in full payment of our obligation.

Business Response /* (4000, 10, 2013/08/15) */

August 7, 2013

Revdex.com of CT

[redacted]

St. [redacted], MN 55110-5196

RE: [redacted]

Dear Ms. [redacted]

I am in receipt of customer response to complaint number [redacted]. Ms. [redacted] disputes the charges to her account past expiration of the lease and the charges for equipment return.

Based on this response, Pitney Bowes agrees to cancel all expired schedules of the above mentioned lease with no additional payments being due.

For those accounts not due for expiration, I have contacted Ms.[redacted] for resolution. I will remit information for the early termination of certain leases as necessary to Ms.[redacted] directly. Copies of each of these letters are attached for your convenience.

Respectfully yours,

Customer Relation Active Leases Agent

Neenah, WI 54956

800-624-5639 Ext [redacted]@pb.com

Review: Harassing phone calls over bills we do not owe.

On 11/19/02, Putsch and Company Inc, rented postage meter on lease agreement #XXXXXXXXXX. The contract was cancelled by Putsch and Company, Inc. in October 2012. Pitney Bowes mailed a return tag to Putsch and Company with a return date of 11/30/12. On 11/30/12, the shipping department of Putsch and Company, Inc returned the postage meter to Pitney Bowes using the label provided by Pitney Bowes. To date, Pitney Bowes continues to harass us for 235.32 that we do not owe them. Desired Settlement: Credit the bill and remove us from their customer list and do not ever contact us again for any reason.

Business

Response:

Business Response /* (1000, 5, 2013/05/16) */

May 16, 2013

Revdex.com of CT

Revdex.com #XXXXXXXX

Putsch & Company

354 Cane Creek Road

Fletcher NC XXXXX

Dear Ms. [redacted],

I am in receipt of Revdex.com XXXXXXXX. [redacted] put in a Revdex.com complaint due to receiving collection calls from Pitney Bowes Inc. [redacted] stated Putsch & Company canceled their agreement with Pitney Bowes Inc and the equipment was returned on November 30, 2012. This indeed is true and the equipment has been received by Pitney Bowes Inc.

Putsch & Company does however, have a balance on the Purchase Power account of $235.32. A portion of this balance is for postage that was downloaded into the postage machine on November 1, 2012. $99.83 is the Purchase Power amount that was used to refill the machine, there was a balance of $0.17 in the prepaid account, a total of $100.00 that was added to the machine on November 1. 2012.

Pitney Bowes Inc, has also adjusted the final invoice. There was a balance remaining of $18.50 for the last monthly charge. This was amount was billed to the Purchase Power account.

There have been no payments made to Purchase Power account to satisfy the balance. Late fees have been accruing on the account. There is a total of $116.99 in late fees. The late fees ($116.99), postage purchased ($99.83) and final monthly statement ($18.50) brings a total of $235.32 that is due on the Purchase Power account.

To resolve this issue for the client, I will waive the late charges on the Purchase Power account. This will bring the balance on the Purchase Power account to $118.33. Pitney Bowes apologizes for any confusion this may have caused and we appreciate the feedback from our clients.

Respectfully yours,

2225 American Dr

Neenah, WI XXXXX

XXX-XXX-XXXX

[redacted]@pb.com

Review: [redacted] sent a second check for payment of a $100.00 invoice due to a concern that the original remittance had been lost in the mail. Pitney Bowes has cashed both checks and has refused to remit the excess payment back to [redacted]. Depsite numerous requests and correspondence spanning over eight months and including all documentation necessary to verify the issue, Pitney Bowes continues to hold $100 in excess payments. Since [redacted] has properly terminated service (the $100 payment was part of the termination process) [redacted] is left with no other recourse than legal action.Desired Settlement: Return of the excess $100.00 remitted to, and presently held by Pitney Bowes.

Business

Response:

Review: Pitney Bowes sent me a scale which I never ordered, nor did I ever speak with anyone from this company prior to receiving this scale. I have no account with them. The only way I can imagine they got my address to send me the scale is because I ship through PayPal, whom works with Pitney Bowes. I asked them why they sent me the scale, and no one I spoke with could come up with any explanation. I expressed clearly that I want to send the scale back asap as I never ordered it. They had me give them a handful of different numbers on the scales itself so that they could track the scale and send me an email with return postage I could print out in order to ship the box back. A week and a half later I still have not received an email. The catch with this issue is that if you keep the scale, they charge you for it. This is what I was told when I asked, "What happens if I chose to keep the scale? Do I then get charged for it?" The answer, "Yes ma'am." So this is their scam - they send equipment to people who never asked for it, don't have an account with them, and then make it very difficult to send the equipment back. I called them again today from work, where I don't have the scale, and since I don't have an account with them, they conveniently cannot find any information about me or the scale with my name, phone number, address, or email address. So I now have to go home and get the scale out of the box again, call them back for a THIRD time, give them all of the same serial numbers, and hope they send me something so that I can ship this thing back before they charge my PayPal account - which is directly connected to my checking account - for this device. Very shady business practices, Pitney Bowes.Desired Settlement: I want someone to successfully send me the required information to send the scale back. Additionally I better not be charged for this device, and if I am they will refund the money as well as any fees that may be accrued in the case that my checking account is overdrawn due to this unforeseen expense.

Business

Response:

March 19, 2014

Review: A Pitney Bowes stamp machine was delivered to my home/corporate address last year. I brought the box to my restaurant and later contacted Pitney Bowes regarding why this was sent to me. I advised them I never ordered a machine as I operate a restaurant and have no use for stamps. I was advised to return it and I did. Pitney Bowes acknowledged receiving the machine but they have continuously mailed bills, threatening letters, and collections calls and letters from several attorney offices demanding I pay for something I never ordered. I have repeatedly asked for the calls and threats to cease but to no avail. [redacted] from [redacted] continues to call although she has confirmed that the unit was returned and Pitney Bowes has record that I informed them I never ordered this machine. As I explained to her I never ordered, asked to be ordered, nor signed or received any contract regarding this machine. I have even asked for them to match my signature with whatever or whomever signed for this machine. They have never provided any documents where anyone affiliated with my company requested this machine. Yet they have initiated collections and negative credit reporting against my company.Desired Settlement: I am demanding full retraction with written correspondence from any and all credit agencies who have been provided any information regarding this fraudulent matter either positive or negative. I am demanding a full written apology for the intentional disregarding of my attempts to clear this matter and the continued pursuit of collection. I also want an apology for the continued harassing phone calls and threats for legal action in an attempt to place me under duress to pay the invoice.

Business

Response:

Review: For an extended period of time we leased a postage Meter from Pitney-Bowes, paid as required and were happy with the association. Last fall we began getting many calls from several "sales people" pushing us to renew or lease and get a newer meter. We resisted and finally were told we could keep our old meter if we signed a new lease. We were sent a lease stating that and on March 7. 2014, signed a new lease provided by Pitney-Bowes that stated we could keep our existing meter. However, Pitney-Bowes sent me a new meter, anyway and began harassing me to return the older meter. I asked for and was promised a label to return the new meter, but it was not sent. On June 1, 2014, Pitney-Bowes shut off service to the original meter (even though we had signed an agreement that we could keep it on 3/7/14) with prepaid postage on it. We told Pitney-Bowes that we considered that a cancellation of the lease on the original Meter (that's the only lease that existed) and eventually they sent us labels to return both meters. They have now begun to demand payment for the full lease as settlement.We have received at least 50 phone calls. It is as though they do not understand what their "representative" agreed to (that we could keep our existing meter) even though I have sent them copies the signed agreement that they provided.We have returned Pitney-Bowes metersThere was postage on the meter when they stopped service and we had paid the lease, they now say the meter is obsolete.We have received as many as 5 calls to our office in one day.They do not seem to know or care what the lease (3/7/14) says.Desired Settlement: Pitney-Bowes forced us to terminate service and should understand that the lease is invalid and should be terminated. Terminate the lease and quite harassing our personnel.

Business

Response:

June 22, 2014

Review: This complaint is about SERVICE & SALES issues.My experience with this company has been the WORSE I have EVER been through.From being shipped equipment I didn't order to being LIED to and IGNORED.I have no other choice but to file a complaint against this company.Desired Settlement: I want my billing credits and rewards funds as promised.

Business

Response:

July 28, 2014

Review: I cancelled the lease of a postage meter from Pitney Bowes, sent the machine back a year ago and they continue to try and bill me for it. Made numerous phone calls, was given 3 cancellation numbers, wrote letters to confirm cancellation, and they continue to bill me. I received a letter from them recently threatening to report me to a credit bureau. This is the worst organization I have ever dealt with.Desired Settlement: To write me an apology letter cancelling my account once and for all as I have wasted much time and resources dealing with their customer service by mail and phone.

Business

Response:

July 17, 2015

Review: I have recently rented out a mail station 2 fromPitney Bowes company I receive it and it was good so farUntil it got paper jam with the mini stickers they give forBig packages got stuck twice and got funds taken awayTwice from my account. I've called Pitney Bowes of day of incident Said they where gonna work on it and to call the following week Which I did and was told sorry they've haven't work on your caseI don't know why so they did it again, and said call the fallowing weekSame thing happen again. I was told haven't work in it I'm tired so I haven't gotten credit back to the billDesired Settlement: I just want a refund in the account and pay what belongs to my partAs me owing the $60.00 is wrong it got paper jam twice with 5.75 I've called Pitney Bowes all I get is the run around it's just a bad company and would not recommend Any order company to do business with you.

Business

Response:

December 2, 2013

CT Revdex.com, Inc.

94South Turnpike Road

Wallingford, CT 06492

Re: Revdex.com [redacted]

Dear Ms. [redacted],

I am in receipt of Revdex.com [redacted] filed by [redacted] of [redacted].

Mr. [redacted] has a Mailstaion 2 postage machine. He stated within the complaint the machine jammed and did not properly stamp the postage tape for a larger package. This happened twice and $11.50 was lost. Mr. [redacted] is seeking a refund for the funds lost.

Our final solution was to give Mr. [redacted] $20.00 worth of free postage. This exceeds the amount original loss of $11.50. The $20.00 worth of free postage was added to Mr. [redacted] postage account on November 25, 2013.

Best regards,

Office of the President

Pitney Bowes, U.S. Mailing Solutions

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I'm rejecting the responds due to the fact I'm no longer doing business with Pitney Bowes

So I don't need the $20.00 in free stamps no longer need there service due to poor handling of case stating false statements

Review: Our company has 4 Pitney Bowes machine on a lease. I wanted to end the lease and pay up the cost of it.

1. They don't let me talk to the departure department. communication is email only.

2. Most emails does not get reply, if you do get reply it takes 7-10 business days.

3. I contact them in the beginning of May 2015. Got the early termination Quote only on July.

4. I sent in the payments, (checks were cashed) until now they only canceled one account. The rest are still active and getting regular lease charges.

5. I contact Pitney Bowes via email and phone a number of times with no answerDesired Settlement: I want all charges from May dropped, Pitney Bowes machines picked up and accounts cancelled

Thank you

Business

Response:

Please see attached documents

October 13, 2015

Review: To the folks at the Revdex.com: The following is a string of emails between myself and Pitney Bowes. The email at the bottom was my initial one sent to them after the mayhem that they caused at my office. It explains in detail what happened. As can be seen by their response back to me, they did not even address my requests, but rather gave a shallow apology, and an offer for me to 'buy out' my contract. This has prompted my complaint to the Revdex.com.

________________________________________________________________________________...⇄ />
/Schedule # [redacted] Associated CAN # [redacted]

Good Morning [redacted],

This is [redacted], from the Retention Support Department of Pitney Bowes. I wish to begin this message with an extension of our deepest apologies over your amount of frustration. It is unacceptable that you (or your company) have been shown any disrespect from Pitney Bowes. I want to thank you for your patience with our company.

We have received your request for information regarding cancellation of this account, Because there is time remaining in your lease, we have calculated a settlement amount for your company (system generated) to exit the contract early. The settlement offer is valid for one month from today, but please note that you are not obligated to exercise this option. (Also note: Your lease expiration date is documented on this settlement letter). The offer will be arriving to your email inbox from [redacted] (and please check your spam folder if you should fail to receive it). Thank you for contacting Pitney Bowes, [redacted]. I wish you luck with everything, and if you have any further questions—you can reach us at [redacted] or [redacted]. Until then, have a wonderful remainder to your day!

Respectfully Yours,

Retention Support Specialist

Active Leases Department

Pitney Bowes, Incorporated

1313 [redacted]

From: [redacted]

Sent: Wednesday, January 28, 2015 6:17 AM

To: [redacted] Subject: FW: contract-[redacted]

Good morning,

This customer is not going out of business so they would need to follow the normal settlement procedures.

Thank you [redacted]

Client Support Services

Pitney Bowes, U.S. Mailing Solutions

[redacted]. | [redacted] | [redacted]

Every connection is a new opportunity™

Please consider the environment before printing or forwarding this email. If you do print this email, please recycle the paper.

This email message may contain confidential, proprietary and/or privileged information. It is intended only for the use of the intended recipient(s). If you have received it in error, please immediately advise the sender by reply email and then delete this email message. Any disclosure, copying, distribution or use of the information contained in this email message to or by anyone other than the intended recipient is strictly prohibited. Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of the Company.

From: [redacted]

Sent: Tuesday, January 27, 2015 12:17 PM

To: [redacted] Subject: FW: contract--[redacted]

Please see the last paragraph to the customers letter. Could you possibly assist?

Thank you,

From: Dr. [redacted]]

Sent: Tuesday, January 20, 2015 11:17 AM

To: [redacted] Subject: contract--[redacted]

To whom it may concern:

My name is [redacted] at [redacted].

Account # [redacted]

Product code [redacted]; serial # [redacted].

I wish to end my contract with you immediately. Last week, our device ran out of ink, and my assistant, [redacted], ordered a new ribbon. He checked yesterday, and was told that a new ribbon would not be sent due to an ‘outstanding balance’. The woman on the phone was rude, but reluctantly agreed to send out a new ribbon with a credit card purchase. (This offer was later revoked by another inept person.) Meanwhile, I checked with my bank and discovered that my payment of $394., on Dec. 30, 2014, had been sent to Pitney Bowes and was received. Subsequent investigation (3 more phone calls) at P.B. found that the payment had been received but applied to the wrong account. I was informed that it would take 3 -4 days to re-apply the payment, and several more days to send out the new ribbon, and that we would receive it “next week sometime”, 2 weeks after the original order!!! Unbelievable! We have a pile of mail waiting to go out, and this was the best you could do!!??!!

Everyone that we dealt with yesterday was rude, barely spoke English, and demonstrated absolutely no desire to resolve our problem. P.B. showed me how little respect, and more likely scorn that you have for your customers. I have been with P.B. for over 15 years, and we have had multiple problems, but never anything of this magnitude. I can’t do this anymore.

Ironically, in spite of what your inept phone team told me, the ribbons arrived this morning. We refused them, and sent them back.

I hereby request an immediate termination of my contract, with no strings attached, no fees, no arguments. I want a refund on our unused postage. Your company’s abuse and mishandling of me and my staff constitutes a breach of contract, justifying you to honor my request. If you cannot agree to my terms, I will immediately report you to the Revdex.com, for starters. Any threats from you or other trouble, and I will initiate a lawsuit, alleging harassment and breach of contract, as well as requesting legal fees.

[redacted]Desired Settlement: As stated in my initial email to Pitney Bowes, I request an immediate termination of my contract with a zero buyout fee, and a refund of the unused postage amount ($61.51) that remains in my meter.

Business

Response:

Feb 11, 2015

To Revdex.com, Inc.

Attn: [redacted]

Lease [redacted]

RE: Revdex.com [redacted]

Dear [redacted]

In response to [redacted], our records indicate the Purchase Power account that was used to buy postage and supplies was over 91 days past due when [redacted] assistant tried to order ink.

Purchase Power is a line of credit and if goes over 60 days past due, Pitney Bowes will suspend any activity until the account becomes current. When [redacted] called regarding the account that is when he discovered his payment posted to his lease account. He was advised that the payment could be transferred and would take 3-4 days to apply.

The customer has requested to cancel without penalties as he felt this was unacceptable.

The ink order arrived and was refused by the client.

On 12/31/2013 there was an inquiry with a credit on the client’s account. The agent spoke with [redacted] and advised of the 3-4 days transfer time. The client was aware of Pitney Bowes transfer processing time.

On 02/02/2015 a settlement letter was sent per client’s request. (Please see attached).

To ensure Purchase Power payments are applied correctly, the remit to address for Purchase Power payments is enclosed.

Make checks payable to: Pitney Bowes Purchase Power

Purchase Power

Overnight Address

Purchase Power

Attn: [redacted]

Respectfully,

Pitney Bowes Leasing Support

Cc: Pitney Bowes Office of the President

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: The following was sent by email to three Pitney Bowes Executives on the same day of this submission. It is their first notification of the issues. The email was also copied to a Pitney Bowes Account Supervisor and to a Regional Sales VP- both are people I have had extensive contact with over the past 5 months in attempts to end our lease contracts with Pitney Bowes and resolve these issues. With the email sent to Pitney Bowes Management and Executives, previous email correspondence was attached (as referenced in the letter below). Also, a detailed chart of equipment and costs was attached. I am unable to attach those items here, but would like to submit them to the Revdex.com to further demonstrate the problems encountered and to document some of the previous attempts at resolving the problems directly with Pitney Bowes.

Dear Mr. [redacted], Mr. [redacted] and Mr.[redacted];

I am writing to you in hopes you can help me with a problem I have been attempting to resolve with Pitney Bowes for more than five months. This email is going to be long, so I think you might appreciate going to get a cup of coffee before you continue reading.

[Our business] has been a Pitney Bowes customer for over 25 years. We began leasing mailing systems from Pitney Bowes in the late 1980's and continued upgrading and leasing systems until July of last year. Since 2001, [Our business] has paid Pitney Bowes Credit Corporation, for leases alone, a total of $161,449.

Since July 2014, I have been attempting to end our last two Pitney Bowes leases and resolve matters of incorrect and unexplained charges, questionable lease terms and questions about property tax charges. I have also been attempting to return all Pitney Bowes equipment still in our possession that has not been used since July and longer. My many calls to sales and leasing representatives, including supervisors and directors in both departments, have continued to lead me in circles for the past five months. And all attempts with both sales and leasing personnel to obtain instruction for returning equipment have resulted in their refusal to provide instructions or an address for return of equipment.

Because of the effort, time spent and number of Pitney Bowes representatives I have already spoken with in an attempt to end our leases and return equipment, this email has been copied to those who have been involved in my attempts to resolve this dispute, executives at Pitney Bowes who may be able to help, and to the Revdex.com.

Most of this information has been provided in previous correspondence and in phone calls with lease department and sales department personnel as well as with the Pitney Bowes representative who handles the Revdex.com complaints. I have attached an October email that summarized problems and a more recent December email that summarized questions I have been attempting to resolve since July of 2014.

For Pitney Bowes executives and other recipients who are being informed of this problem for the first time, I am providing a new summary here:

It has taken me over five months, countless phone calls and an extraordinary amount of time to extract random pieces of information from Pitney Bowes about hidden, convoluted, confusing and unexplained details of our leases. I have compiled these details in a chart (attached) to summarize some of the problems and demonstrate the inexplicable math which leads us to these conclusions:

1. No person or department at Pitney Bowes has an accurate record of the equipment we currently have on our premises and no one is able to accurately explain the charges we have been assessed or why we have been charged such outrageous amounts for the equipment and software leased.

2. There is no logic, no formula, no standards and no guidelines of ethical business practices that are followed when a Pitney Bowes lease is established. The numbers are made-up.

3. Pitney Bowes sales people do a fantastic job of gaining the trust of their customers. And they do a fantastic job of making sure the numbers they invent sound reasonable to the unwitting customer. Then, when questions arise, nearly every staff answering phone calls in both the leasing and sales departments at Pitney Bowes excel at giving the run-around. Calls are transferred, blame is thrown back and forth between leasing and sales, between regional sales and internal company sales. And questions about real costs for equipment, software and services under an existing lease agreement are consistently answered with this statement: “That’s proprietary information not shared with customers.”

4. Pitney Bowes Leasing has mastered the art of hidden costs, adding “Valuemax" and “Softguard” charges to invoices without verifying the charges are justified. And the salespeople are practiced at including unnecessary and non-functioning software, equipment and services in leases.

5. Pitney Bowes lease terms are configured to make it necessary for a company to continuing leasing from Pitney Bowes ad infinitum in order to run a small mailroom.

We understand that when you hold a monopoly, as Pitney Bowes has for the past 94 years, it gives you free reign to do business any way you please. But it does not give you free reign to operate unethically. Pitney Bowes is giving our small company a hard time about ending our leases and is sending us in circles, delaying resolution, simply because you can, not because it’s the right thing to do. You are abusing the privilege of being a monopoly and your business practices are unconscionable.

In light of all of the information we have gathered these past five months, what we are asking of Pitney Bowes is simple, and is more than fair and reasonable given the amount of money we have paid to Pitney Bowes over the past 25+ years. By all rights, we should be requesting a rather sizable refund. However, this is all we are requesting:

1. Immediately terminate all [Our Business] lease agreements held by Pitney Bowes.

2. Eliminate all charges, late fees, service fees and remaining balances that are currently showing on [Our Business] account.

3. Close our account immediately and assess no further charges.

4. Pick up all Pitney Bowes equipment from our premises as soon as possible, at no charge.

Here are details to explain why we feel these four simple requests are reasonable and more than fair:

Pitney Bowes leases have cost our company over $74,000 for the past five years alone. That’s nearly $15,000 per year. We recently discovered that the equipment and software is valued at less than a quarter of that amount. We have asked Pitney Bowes to justify these outrageous charges. No one has been able or willing to provide straight, clear answers to our questions. And the numbers we have been given simply don’t add up.

We are a small business. Though it may be peanuts to Pitney Bowes, this is a considerable amount of money to us. It has become crystal clear that we have been had in a very big way. Those dollar figures do not include the cost of time our staff has put in to resolving the myriad, constant technical issues and they do not include the excessive amount of our time spent on phone calls, emails and research attempting to understand the charges Pitney Bowes has assessed us in just the past five years.

During the past five months of frustrating, fruitless and time-consuming calls, more than one salesman has offered to resolve the issues by starting a new Pitney Bowes lease with new equipment. Seriously? The quality of the Pitney Bowes mailing equipment and software has consistently gone downhill over the past ten years. We wanted to end our leases ten years ago. Unfortunately, Pitney Bowes mailing systems were the only option available to small businesses such as ours – until recently.

We are now using a mailing system that functions extraordinarily well, requires no maintenance and cost us less than $1000 (one-time charges) to purchase and set-up. And so far, the monthly software fee of less than $35 has been waived every month we have used it, because of the amount of postage we purchase. If you needed a mailing system and had this option, would you choose to renew a Pitney Bowes lease?

As our leases were coming to an end, I made some startling discoveries about how Pitney Bowes does business. In addition to being provided with substandard equipment, we have been grossly overcharged and misled regarding the value of Pitney Bowes equipment. The more I researched and the more questions I asked, the more I learned about the unethical practices and misleading ways Pitney Bowes works a lease agreement. Please refer to the attached chart and two emails for details.

The October email was initially sent to [redacted] - Shipping & Mailing Business.

The December 4th email is the last communication received from [redacted], Pitney Bowes, U.S. Mailing Solutions.

The attached chart explains further why we have come to the conclusions we have about Pitney Bowes. It is my attempt to make some sense of the lease information and costs. Given the number of years [Our Business] has been your customer, the amount of money we have spent with Pitney Bowes, and the amount of time and effort we have expended to resolve these problems, I ask that you spend a few minutes more to read the attachments and help us achieve the simple resolution we have been seeking.Desired Settlement: 1. Immediately terminate all [Our Business] lease agreements held by Pitney Bowes.

2. Eliminate all charges, late fees, service fees and remaining balances that are currently showing on [Our Business] account.

3. Close our account immediately and assess no further charges.

4. Pick up all Pitney Bowes equipment from our premises as soon as possible, at no charge.

Business

Response:

January 20, 2015 Revdex.com, Inc. Attn: [redacted] RE: Revdex.com [redacted], On January 13, 2015 Pitney Bowes reached an amicable agreement with [redacted].to terminate their lease without penalty for client satisfaction. Once the equipment is fully back in stock the accounts will be terminated. [redacted] will owe Pitney Bowes nothing. [redacted] will receive a letter and call to coordinate the pick-up. Pitney Bowes fulfilled its duties per the agreement signed by [redacted] and continues to be committed to providing its clients with the finest products backed by the highest quality service and support. Pitney Bowes values the longtime relationship with [redacted] and offers best wishes in their future endeavors. Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this offered resolution is satisfactory to me.

However, I have not yet received a phone call to schedule pick-up of Pitney Bowes equipment. As their offer is on the condition that equipment be back in their possession, we cannot consider this resolved until Pitney Bowes demonstrates follow-through. We will notify Revdex.com when Pitney Bowes picks up their equipment and sends final written notification that our account is clear, all leases are cancelled and no balance is owed. Because previous attempts to resolve this matter without the assistance of Revdex.com have been delayed or ignored by Pitney Bowes, I request that this complaint remain open until all offers of resolution have been completed.

Sincerely,

P.S. I am attaching files that are referenced in the original complaint so that Revdex.com's information is complete.

Review: We purchased the Mailing Systems from Pitney Bowes a year ago and have been asking to add another feature to equipment. We have been requesting their review of our current equipment and the addition of another feature for six months. Their sales representative continues to tell us they are working on our request, but to date we have not received the first indication that they are prepared to make the proposal. The addition of the mailing service to our equipment is vital to the shipping of our product. I cannot determine if they have been dishonest with their sales presentation indicating the addition will do what we need or they are just negligent in responding. I have contacted their corporate office, local office and sales representative many times.

Product_Or_Service: SendSuite Xpress

Account_Number: [redacted]61Desired Settlement: DesiredSettlementID: Other (requires explanation)

We would like the requested features added to our equipment or a refund on a portion of the equipment if it is not possible.