Pitney Bowes Inc.

Review: We purchased the Mailing Systems from Pitney Bowes a year ago and have been asking to add another feature to equipment. We have been requesting their review of our current equipment and the addition of another feature for six months. Their sales representative continues to tell us they are working on our request, but to date we have not received the first indication that they are prepared to make the proposal. The addition of the mailing service to our equipment is vital to the shipping of our product. I cannot determine if they have been dishonest with their sales presentation indicating the addition will do what we need or they are just negligent in responding. I have contacted their corporate office, local office and sales representative many times.

Product_Or_Service: SendSuite Xpress

Account_Number: [redacted]61Desired Settlement: DesiredSettlementID: Other (requires explanation)

We would like the requested features added to our equipment or a refund on a portion of the equipment if it is not possible.

Review: The following was sent by email to three Pitney Bowes Executives on the same day of this submission. It is their first notification of the issues. The email was also copied to a Pitney Bowes Account Supervisor and to a Regional Sales VP- both are people I have had extensive contact with over the past 5 months in attempts to end our lease contracts with Pitney Bowes and resolve these issues. With the email sent to Pitney Bowes Management and Executives, previous email correspondence was attached (as referenced in the letter below). Also, a detailed chart of equipment and costs was attached. I am unable to attach those items here, but would like to submit them to the Revdex.com to further demonstrate the problems encountered and to document some of the previous attempts at resolving the problems directly with Pitney Bowes.

Dear Mr. [redacted], Mr. [redacted] and Mr.[redacted];

I am writing to you in hopes you can help me with a problem I have been attempting to resolve with Pitney Bowes for more than five months. This email is going to be long, so I think you might appreciate going to get a cup of coffee before you continue reading.

[Our business] has been a Pitney Bowes customer for over 25 years. We began leasing mailing systems from Pitney Bowes in the late 1980's and continued upgrading and leasing systems until July of last year. Since 2001, [Our business] has paid Pitney Bowes Credit Corporation, for leases alone, a total of $161,449.

Since July 2014, I have been attempting to end our last two Pitney Bowes leases and resolve matters of incorrect and unexplained charges, questionable lease terms and questions about property tax charges. I have also been attempting to return all Pitney Bowes equipment still in our possession that has not been used since July and longer. My many calls to sales and leasing representatives, including supervisors and directors in both departments, have continued to lead me in circles for the past five months. And all attempts with both sales and leasing personnel to obtain instruction for returning equipment have resulted in their refusal to provide instructions or an address for return of equipment.

Because of the effort, time spent and number of Pitney Bowes representatives I have already spoken with in an attempt to end our leases and return equipment, this email has been copied to those who have been involved in my attempts to resolve this dispute, executives at Pitney Bowes who may be able to help, and to the Revdex.com.

Most of this information has been provided in previous correspondence and in phone calls with lease department and sales department personnel as well as with the Pitney Bowes representative who handles the Revdex.com complaints. I have attached an October email that summarized problems and a more recent December email that summarized questions I have been attempting to resolve since July of 2014.

For Pitney Bowes executives and other recipients who are being informed of this problem for the first time, I am providing a new summary here:

It has taken me over five months, countless phone calls and an extraordinary amount of time to extract random pieces of information from Pitney Bowes about hidden, convoluted, confusing and unexplained details of our leases. I have compiled these details in a chart (attached) to summarize some of the problems and demonstrate the inexplicable math which leads us to these conclusions:

1. No person or department at Pitney Bowes has an accurate record of the equipment we currently have on our premises and no one is able to accurately explain the charges we have been assessed or why we have been charged such outrageous amounts for the equipment and software leased.

2. There is no logic, no formula, no standards and no guidelines of ethical business practices that are followed when a Pitney Bowes lease is established. The numbers are made-up.

3. Pitney Bowes sales people do a fantastic job of gaining the trust of their customers. And they do a fantastic job of making sure the numbers they invent sound reasonable to the unwitting customer. Then, when questions arise, nearly every staff answering phone calls in both the leasing and sales departments at Pitney Bowes excel at giving the run-around. Calls are transferred, blame is thrown back and forth between leasing and sales, between regional sales and internal company sales. And questions about real costs for equipment, software and services under an existing lease agreement are consistently answered with this statement: “That’s proprietary information not shared with customers.”

4. Pitney Bowes Leasing has mastered the art of hidden costs, adding “Valuemax" and “Softguard” charges to invoices without verifying the charges are justified. And the salespeople are practiced at including unnecessary and non-functioning software, equipment and services in leases.

5. Pitney Bowes lease terms are configured to make it necessary for a company to continuing leasing from Pitney Bowes ad infinitum in order to run a small mailroom.

We understand that when you hold a monopoly, as Pitney Bowes has for the past 94 years, it gives you free reign to do business any way you please. But it does not give you free reign to operate unethically. Pitney Bowes is giving our small company a hard time about ending our leases and is sending us in circles, delaying resolution, simply because you can, not because it’s the right thing to do. You are abusing the privilege of being a monopoly and your business practices are unconscionable.

In light of all of the information we have gathered these past five months, what we are asking of Pitney Bowes is simple, and is more than fair and reasonable given the amount of money we have paid to Pitney Bowes over the past 25+ years. By all rights, we should be requesting a rather sizable refund. However, this is all we are requesting:

1. Immediately terminate all [Our Business] lease agreements held by Pitney Bowes.

2. Eliminate all charges, late fees, service fees and remaining balances that are currently showing on [Our Business] account.

3. Close our account immediately and assess no further charges.

4. Pick up all Pitney Bowes equipment from our premises as soon as possible, at no charge.

Here are details to explain why we feel these four simple requests are reasonable and more than fair:

Pitney Bowes leases have cost our company over $74,000 for the past five years alone. That’s nearly $15,000 per year. We recently discovered that the equipment and software is valued at less than a quarter of that amount. We have asked Pitney Bowes to justify these outrageous charges. No one has been able or willing to provide straight, clear answers to our questions. And the numbers we have been given simply don’t add up.

We are a small business. Though it may be peanuts to Pitney Bowes, this is a considerable amount of money to us. It has become crystal clear that we have been had in a very big way. Those dollar figures do not include the cost of time our staff has put in to resolving the myriad, constant technical issues and they do not include the excessive amount of our time spent on phone calls, emails and research attempting to understand the charges Pitney Bowes has assessed us in just the past five years.

During the past five months of frustrating, fruitless and time-consuming calls, more than one salesman has offered to resolve the issues by starting a new Pitney Bowes lease with new equipment. Seriously? The quality of the Pitney Bowes mailing equipment and software has consistently gone downhill over the past ten years. We wanted to end our leases ten years ago. Unfortunately, Pitney Bowes mailing systems were the only option available to small businesses such as ours – until recently.

We are now using a mailing system that functions extraordinarily well, requires no maintenance and cost us less than $1000 (one-time charges) to purchase and set-up. And so far, the monthly software fee of less than $35 has been waived every month we have used it, because of the amount of postage we purchase. If you needed a mailing system and had this option, would you choose to renew a Pitney Bowes lease?

As our leases were coming to an end, I made some startling discoveries about how Pitney Bowes does business. In addition to being provided with substandard equipment, we have been grossly overcharged and misled regarding the value of Pitney Bowes equipment. The more I researched and the more questions I asked, the more I learned about the unethical practices and misleading ways Pitney Bowes works a lease agreement. Please refer to the attached chart and two emails for details.

The October email was initially sent to [redacted] - Shipping & Mailing Business.

The December 4th email is the last communication received from [redacted], Pitney Bowes, U.S. Mailing Solutions.

The attached chart explains further why we have come to the conclusions we have about Pitney Bowes. It is my attempt to make some sense of the lease information and costs. Given the number of years [Our Business] has been your customer, the amount of money we have spent with Pitney Bowes, and the amount of time and effort we have expended to resolve these problems, I ask that you spend a few minutes more to read the attachments and help us achieve the simple resolution we have been seeking.Desired Settlement: 1. Immediately terminate all [Our Business] lease agreements held by Pitney Bowes.

2. Eliminate all charges, late fees, service fees and remaining balances that are currently showing on [Our Business] account.

3. Close our account immediately and assess no further charges.

4. Pick up all Pitney Bowes equipment from our premises as soon as possible, at no charge.

Business

Response:

January 20, 2015 Revdex.com, Inc. Attn: [redacted] RE: Revdex.com [redacted], On January 13, 2015 Pitney Bowes reached an amicable agreement with [redacted].to terminate their lease without penalty for client satisfaction. Once the equipment is fully back in stock the accounts will be terminated. [redacted] will owe Pitney Bowes nothing. [redacted] will receive a letter and call to coordinate the pick-up. Pitney Bowes fulfilled its duties per the agreement signed by [redacted] and continues to be committed to providing its clients with the finest products backed by the highest quality service and support. Pitney Bowes values the longtime relationship with [redacted] and offers best wishes in their future endeavors. Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this offered resolution is satisfactory to me.

However, I have not yet received a phone call to schedule pick-up of Pitney Bowes equipment. As their offer is on the condition that equipment be back in their possession, we cannot consider this resolved until Pitney Bowes demonstrates follow-through. We will notify Revdex.com when Pitney Bowes picks up their equipment and sends final written notification that our account is clear, all leases are cancelled and no balance is owed. Because previous attempts to resolve this matter without the assistance of Revdex.com have been delayed or ignored by Pitney Bowes, I request that this complaint remain open until all offers of resolution have been completed.

Sincerely,

P.S. I am attaching files that are referenced in the original complaint so that Revdex.com's information is complete.

Review: I contacted Account Specialist Brittany R[redacted] on June 16, 2015 to return our postage meter as we are no longer using it due to the cost of the meter lease. I was told by Ms. R[redacted] that we were unable to return the equipment due a payment being made on the account after the new lease had begun on April 20, 2015.

This payment was for the invoice covering the lease period of December 20, 2014 thru April 20, 2015, Invoice # [redacted] in the amount of $226.69. There have been no payments made on the current contract for Invoices #[redacted] & [redacted].

We are not using the postage meter and would like to cancel the contract and return the equipment as soon as possible.

We received a response back from CoryAnn K[redacted] in their Client Relations office on October 13, 2015. In order to return the equipment, we are required to pay $1624.56, which once received, they will send the box to return the equipment.Desired Settlement: Since no payments were made on the current contract, which started on April 20, 2015, we do not feel that we are obligated to pay what amounts to be the balance of the current lease (aka Early Termination Fee) and just want to return the equipment and thus we would no owe Pitney Bowes anything except for the postage that was purchased prior to the start of the current contract. The current meter has been deactivated but unable to return because we are unable to obtain the shipping carton required to return the product since we are "locked" into a contract.

Business

Response:

October 13, 2015

Review: I agreed to a 36 month lease of a postage meter. Finding this company constantly trying to up-sale me different products and services, I was irritated and wanted to terminate my aggrement to lease the equipment when the 36 months was completed. When I tried to contact them, they transfer you around, put you on hold for 30 to 45 minutes everytime and try to get you to give up. I was finally able to talk to a human after days of getting "were experiencing unusually high call volumes, please leave a message...." and the representative told me to call back on the last day of the lease and they would arrange to the have the equipment picked up. Of course I couldn't get through to anyone that day, and after multiple days of leaving messages, no one called back. In the mean time I continued to pay the bills they sent. Now they claim they sent a letter, which I most probably discarded as junk mail, that said if I continued to pay the bills, then somehow I was automatically signed up for a 36 month extention on my obligation. What a complete fraud, they make it nearly impossible to contact, much less resolve anything, then deceptively try to obligate you for something you neither want or need. This company is run by thieves and deceptive business practice criminals who deserve to be in prison. I will never, ever, ever do business with them again, and I would caution anyone thinking about it. This company must spend thousands of hours thinking of ways to screw people and get away with it. Believe me, buying stamps is much more conveinent than doing business with liars and theives.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to terminate any so called "obligation" they think I have, pick up their stupid machine and never contact me again.

Business

Response:

Business Response /* (1000, 5, 2013/06/24) */

June 24, 2013

Revdex.com of CT

RE: Revdex.com # XXXXXXXX

[redacted] Land Surveying

[redacted] Drive

Great Falls, MT XXXXX

Dear Ms. [redacted],

Pitney Bowes is in receipt of Revdex.com complaint # XXXXXXXX. Pitney Bowes understands the frustration of the customer Mr. [redacted] regarding his lease agreement number XXXXXXX-XXX.

On 2/8/12, Pitney Bowes Global Financial Services sent the attached invoice stating [redacted] Landing Surveying's final lease payment had been received along with a discounted rate for their upcoming coverage period. The verbiage on the invoice stated "This invoice represents a reduced payment if you want to renew your lease at 36 months. Please review the enclosed letter which provides details on the new offer and your other options." The reduced payment was made on 2/21/12 with check number 7957 confirming the client agreed to the lower renewed lease.

Lease XXXXXXX-XXX commenced on 3/20/12 for 36 months at $205.70 per quarter. [redacted] Landing Surveying has validated this lease with 4 quarterly payments along with 3 postage downloads to the equipment. Pitney Bowes Global Financial Services confirms this lease is valid and will not be cancelled. If [redacted] Landing Surveying would like to terminate their lease early, they will need to pay an early termination fee. The early termination fee for lease XXXXXXX-XXX is $1,587.70 valid until 7/25/2013.

Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service.

Respectfully yours,

2225 American Drive

Neenah, WI XXXXX

X-XXX-XXX-XXXX x 5071

[redacted]@pb.com

Consumer Response /* (3000, 8, 2013/06/26) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I do not accept the response due to the fact it does not address the issue that it was my desire to terminate the lease after the original 36 months and Pitney Bowes made it virtually impossible to contact them to do so. As I stated in my original complaint, I made every effort to contact them prior to the lease expire date and was given nothing but the run-around. The fact that I continued to pay the lease was an attempt to continue to be a responsible person in the interum, while trying to get a response from them. The fact that I uploaded postage was simply logical since I had paid for its use.

If Pitney Bowes issue is that I was given a discount rate, I would be happy to pay the difference between the regular rate and the discount rate for the time that I have had the meter since the end of the original rate. In exchange I demand that Pitney Bowes immediately terminate the so called "lease" that I did not. in writing, or in any other way, agree to. Once again, the letter, which was obviously overlooked, is a deceptive, illegal and dishonest way to trick customers into a committment they did not want.

If Pitney Bowes does not accept this offer, it should be clear that their only desire is to obligate by deception. The offer is logical conclusion to this dispute if their only concern is loosing money on a dicounted rate.

Business Response /* (4000, 10, 2013/07/01) */

June 28, 2013

Revdex.com of CT

RE: Revdex.com # XXXXXXXX - Rebuttal

[redacted] Land Surveying

[redacted] Drive

Great Falls, MT XXXXX

Dear Ms. [redacted],

Pitney Bowes is in receipt of Revdex.com complaint # XXXXXXXX. Pitney Bowes understands the frustration of the customer Mr. [redacted] regarding his lease agreement number XXXXXXX-XXX.

Per the account notes, we do not show [redacted] Land Surveying contacting Pitney Bowes in 2012 requesting to cancel. Our clients are responsible for reviewing any correspondence Pitney Bowes Global Financial Services sends in regards to their lease, Pitney Bowes is not responsible for the client not reviewing correspondence and assuming it is junk.

[redacted] Land Surveying did not contact Pitney Bowes when they received the discounted invoice in regards to why the payment was lower than their past payments. They paid the lower amount in which they needed to review the invoice to do so. The verbiage for the renewal is directly under the total amount due.

Pitney Bowes Global Financial Services confirms this lease is valid and will not be cancelled as the verbiage on the invoice stated Pitney Bowes Global Financial Services intent to renew their lease with a lower payment.

Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service.

Respectfully yours,

2225 American Drive

Neenah, WI XXXXX

X-XXX-XXX-XXXX x 5071

[redacted]@pb.com

Review: This Company obtain authorization to renew a lease from an employee that was not authorized to do so. This lease was renewed over the phone in Nov of the year prior to the old lease running out. No employees of this company can authorize contracts. This employee had taken it upon herself to do so. When I as the owner discovered this after she resigned and before the new lease started I was told we were stuck with this 51 month lease. I have read many complaints about this practice by this company. They trick companies into these rediculously long leases and make it impossible to get out of them.

Business

Response:

October 9, 2014

Review: I started receiving calls from [redacted] at Pitney Bowes about a month ago. She spoke with our business manager and then to myself stating that we were nearing the end of our contract and we needed to sign the new lease. I took the opportunity to shop around for a better rate for a postage meter. I found a new meter from another provider and ordered it. When [redacted] called to remind me we needed to sign our new lease, I told her we found another provider and would not be renewing. Her response was, "ok." Nothing more. End of conversation. I expected to hear something from customer service about returning the meter. I heard nothing so my administrative assistant called to request instructions for returning the meter. She was told that we still had over a year on our lease and we needed to pay a settlement fee along with the remaining quarters due. I called customer service to confirm this information. I told them I found this practice to be very misleading. I called [redacted] back and asked if there was any chance there was some confusion in her calling us over a year before our lease was up to tell us we were "nearing the end of our lease." She responded that they were instructed to say this and only give the actual lease end date if it was requested from the customer. I reminded her that she said nothing when I told her that we would not be renewing as we had found a new provider. She explained that I needed to do any follow ups with the corporate office because they handle those things. This is a huge disappointment to us as we have been loyal customers for many years. This is the sad ending to that longstanding relationship.Desired Settlement: End lease effective immediately and remove lease charges from our account. Also, do not contact us with any form of advertising. We will not do business with Pitney Bowes again. We would be happy to return the meter to wherever it needs to go.

Business

Response:

Dec. 31, 2014

WATCH YOUR BILLS CLOSELY!!!
Worst customer service, worst billing process ever. I had went back through the last 6 months of our bills and noticed a $29.99 late fee every month, after looking at all the cancelled checks, they cashed all checks within 3-5 days before the due date. Keep in mind we would mail out the checks 10-12 days before the due date. I was only able to get 1 late fee removed and was told a manager would call me back. That has not happened so far. If this continues we will cancel PB. It's almost like a scam to see if anyone catches it.

Review: I was solicited for a contract renewal in Dec 2012. I advised Mr. [redacted] that I did not want to renew my contract (# XXXXXXX) He said that my contract ended March 31, 2013. I then contracted with another firm. In april I received invoices from Pitney bowes. I contacted them and was advised that my contract does not end until Oct 2013. Mr. [redacted] provided false information and has not returned any phone calls or emails.Other employees of Pitney Bowes have stated that I must pay the invoices or they will go to collection. ([redacted] and [redacted]) I have repeately requested to send back the equipment but have received no information on how to do that. My request for a supervisor has only been answered by "pay the bill or go to collection"I have been mislead by Mr. [redacted]s and been provided false information. In this difficult time I was given false information and believed I terminated my contract in the correct time frame only to be advised differently by other parties. PB should NOT allow their solitors to give false information. I have my correspondence in email format and Mr. [redacted] only contcted my via telephone and did not make notes in the file. At this time I am being harassed. Please help with this situation.

Product_Or_Service: lease XXXXXXX

Account_Number: XXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Allow PB to terminate my lease as Mr. [redacted] stated that it was out of lease by March 31, 2013 and Allow me to return the equipment with no additonal cost to me.No invoices should be due payable.

Business

Response:

Business Response /* (1000, 5, 2013/05/09) */

May 9, 2013

Revdex.com Dispute Resolution Department

Atten: Paris Chaney

94 South Turnpike Road

Wallingford, CT XXXXX

Company: [redacted] CONSTRUCTION

Lease: XXXXXXX SCH 002

Equip Location: 2 SPRINGDALE AVE EAST ORANGE NJ

Revdex.com Rebuttal: XXXXXXXX

Dear Ms. Chaney,

This letter is in response to your recent termination request from [redacted] CONSTRUCTION.

Review of the above account for [redacted] CONSTRUCTION confirms a 36 month Lease was signed on 8/31/2010. This lease renewed a previous lease that ended 10/10/2010. This lease renewal will be completed as of 10/10/2013. There are two payments remaining that are due to complete this agreement which totals $ 318.04.

This customer was offered a new lease renewal in December of 2012 to either continue with existing equipment at the same rate or upgrade as needed for their business. Pitney Bowes will contact customers to inquire if there is interest in renewing or upgrading equipment with in the last year of the active agreement. This in no way implies there is early termination of their current agreement. No intentional deception that lease ended any earlier was provided to this customer.

Just as this dispute was filed with Revdex.com, the customer [redacted] was working with our Customer Service Leasing Dept and was offered reduced settlement of $159.02 to settle this lease as courtesy. Arrangements have been made with Ms [redacted] for this payment and for termination of the lease.

Please contact me with any questions or concerns at XXX-XXX-XXXX ext 5570.

Respectfully,

Technical Support Lead

Pitney Bowes Global Financial Services

cc: Pitney Bowes Office of the President Office

Review: Pitney bowes promised to give me free postage since January and did not happen. I have been requesting for them to send me the mail for return

but did not happen. Please resolve the matter by removing my other two late payments, cancelling my account and sending the package to return back my instrument

thank you

Desired Settlement: please resolve by waiving my two months of late payments.

Business

Response:

Business Response /* (1000, 5, 2013/08/08) */

August 6, 2013

CT Revdex.com, Inc.

Attn: [redacted]

94South Turnpike Road

Wallingford, CT XXXXX

[redacted] Rd

Irving, TX XXXXX

RE: [redacted]

Dear Ms.[redacted]

This letter is in receipt of the Revdex.com #[redacted]. Ms. [redacted] is stating that we did not follow through with applying free postage to her account and not cancelling out her account properly since January of 2013.

- Ms. [redacted] called in on 2/25/13 regarding a late fee and reset fees on her invoice. The first agent she spoke with waived the 29.00 late fees and then customer stated she wanted to cancel and agent transferred to Customer Relations.

- When the Customer Relations agent spoke with Ms. [redacted] she wanted the reset fees waived stating she had not been informed that she could be charged for reset fees. The Customer Relations agent explained the reset fees process and waived 39.95 of reset fees for customer satisfaction and so Ms. [redacted] could continue renting her meter.

The Customer Relations agent also put in a request to have $480 in free postage coupons made out for Ms [redacted] to use.

- On 7/5/13 Ms. [redacted] called back in and spoke to an agent about free postage they resent her postage coupons and explained how to redeem them. The agent also put in request to have the first two postage coupons applied. The free postage of $120.00 was applied to reserve account for customer to download to meter on 7/11/13.

- Ms. [redacted] called in her last time on 8/2/13 requesting four late fees to be waived and 30days of billing or she was going to cancel. The agent that talked to her advised he could waive two late fees and 30days of billing and Ms. [redacted] agreed.

- Since 2/25/13 Pitney Bowes has waived $87.00 in late fees, $39.95 in reset fees, added $120.00 in free postage and waived 30 days of billing. When looking over the account, Ms. [redacted] has not sent in a payment on her account since 4/12/2013, and this is the cause for the late fees. With all that was noted Pitney Bowes feels we have gone above and beyond to assist Ms. [redacted] per her requests to not cancel.

Pitney Bowes has been more than accommodating to Ms. [redacted]'s request and we will be holding her to her commitment term.

Respectfully yours,

Outbound Customer Relations Rep.

Review: This complaint is regarding the company I own along with my siblings. [redacted] has been using postage machines for years. I received a phone call from [redacted] stating that our contract was going to expire the end of November 2013 and they needed to upgrade my machine with a new one and that if I did this soon I could get a better price. I spoke with the other members and we decided to start emailing our clients their invoices. I spoke with [redacted] again the end of November and told her we weren't going to renew our lease and she gave me instructions to have the machine picked up. You have to understand the cost and hours that went into upgrading our software so that all invoices can be emailed and then the time to contact our clients and safeguards to make sure that we had notification if the emails didn't go and so on.When I called to have the machine picked up I was told that the lease didn't expire until August 2014.[redacted] wouldn't have spent all the money or time to make the change to email invoices had [redacted] been honest about when our lease actually expired. We would have postponed this change to Aug. 2014.I have talked to [redacted] (sales rep)who promised a call back after he spoke with his boss-never called back, a woman named [redacted] at the main office and multiple other people at Pitney Bowes. All I have really gotten from all of them was "I am sorry [redacted] wasn't honest - she is a telemarketer.I don't think [redacted] should be held responsible for the balance of this bill which is (April)$1,779.69 and now they have turned us over to collections and the balance is $2,746.97. I am not sure how the balance grew $1,000 but nonetheless this should be their loss for not training their "telemarketers" properly.We have leased more than 20 postage machines in the past and have been a good customer. This is just bad business and we don't deserve to be deceived in an effort to make even more money.Desired Settlement: I don't think we should have to pay the balance of the lease and whatever other fees that have been tacked on by their collection company. Their efforts to make more money by deceiving their long standing customers is just unacceptable and appalling.

Business

Response:

August 27, 2014

Review: [redacted] purchased a new DF-800 Office Right Folding Machine on November 26, 2012 and we were extremely dissatisfiedThe product has not worked properly since it was receivedWe believe this item to be a "lemon"Several service calls have been made and conducted.We have requested a new machine to replace what we beleive is a defective itemPitney Bowes advised in their last correspondence, dated November 13, 2013that "user error" was responsible for the equipment not working This is unacceptable; in all our prior correspondence, user error has never been referenced as a factor.Desired Settlement: We are requesting a replacement, at no charge, since we consider the equipment to be defective and a "lemon"

Business

Response:

[redacted]

Review: Relentless phone calls continuously made. Persistent pressuring of non authorized person to sign contract. Business is deceptive.

Product_Or_Service: P7L1

Account_Number: XXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Contract to be VOIDED

Business

Response:

Business Response /* (1000, 5, 2013/03/28) */

March 28, 2013

Revdex.com of CT

Revdex.com #XXXXXXXX

[redacted] Enterprises DBA [redacted] Airways

800 W Idaho St Ste 304

Boise ID XXXXX

Dear Ms. [redacted],

I am in receipt of Revdex.com XXXXXXXX. [redacted] wrote the Revdex.com in regards to our sales department pressuring a non authorized person to sign the lease agreement. Ms. [redacted] stated our business is deceptive. Relentless phone calls were continuously made to their business. I will take full ownership and apologize on behalf of Pitney Bowes Inc. if we made her organization feel this way.

Our sales department is required to speak to an authorized signer for the company. If the person we are speaking to, in this case [redacted] states they are an authorized signer, Pitney Bowes Inc. does believe that individual's word.

In reviewing of the account for [redacted] Enterprises DBA [redacted] Airways, the lease has been ratified. There have been 4 leasing payments made to this account. The first payment received was on June 1, 2012 in the amount of $193.98. The most recent payment we received was on January 22, 2013.

Upon further review of the postage, in 2012 the postage machine at [redacted] Enterprises DBA [redacted] Airways was refilled each time for $500.00. The total postage usage in 2012 was $2,900.00. There was clear usage of the postage machine.

Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service.

Respectfully yours,

2225 American Dr

Neenah, WI XXXXX

XXX-XXX-XXXX

[redacted]@pb.com

Review: Contract #[redacted] - I am unable to find out what the charges to cancel a contract will be with paying more money!

We purchased the business in April 2013 and there was 21 months left on a contract the previous owner signed. We are not using the postage meter therefore we thought we would just pay out the contract and return it. I phoned and spoke to accounting at Pitney Bowes. I am told there is a $50 fee to produce a manual invoice, which will tell me what the early termination fee is from the lease. All I want to know is how much it will cost me to cancel this lease without having to pay money to find out how much it is so I can make an informed decision on continuing to pay it every 3 months until the lease is up versus just returning it. We will NOT be using it either way. There must be some kind of formula or policy that I can use to determine this, I am happy to pay the 15 months left at $71.84/month (I can calculate that manually all by myself!) I just need to know how the early termination fee is determined so I can decide if it is worth paying the $50 to get this manual invoice.Desired Settlement: I want to know how much it will be to get out of this contract without paying money to get the information! If it is excessive I will continue to pay every 3 months for 4 more payments and save myself the $50 manual invoice fee.

Business

Response:

[redacted]

Office of the President

Piney Bowes Canada Inc.

Pitney Bowes Inc.

200 - 314 Harwood Ave.

Ajax, ON

L1S 2J1

T: ###-###-####

F: ###-###-####

E-mail: [redacted]

www.pb.com

September 12, 2013

Revdex.com of CT

Re: Revdex.com 84123995 Dr. Amanda Mulloy

62 Argyle St N

Renfrew, Ontario, Canada K7V 1S8

Dear Ms. [redacted],

I am in receipt of Revdex.com complaint ID [redacted] for Dr. [redacted].

I have left a message for the Doctor to call me back. In the meantime, I am having the $ 50.00 processing fees waived.

I have requested our back office to go ahead and calculate the balance of payment. Once received I will forward the invoice to the customer.

This process normally takes about 21 business days

I will advise the doctor on Monday when she call me back and circle back with the final outcome.

Respectfully,

Office of the President Representative

Pitney Bowes Canada

Phone:###-###-####.

Fax :###-###-####.

Email: [redacted]

Visit us at: http://www.pitneybowes.ca

Review: As a charitable, not-for-profit organization we must adapt to a changing and uncertain funding environment and as a result over the last year have had to reduce the number of paper mailings we undertake. This has resulted in our organization no longer requiring a postage machine. Multiple attempts have been made to review the contract #[redacted] with Pitney Bowes agents with a view to cancel the current contract; however those conversations have been met with cavalier responses.Desired Settlement: Review the contract #[redacted] with a view to cancel the current contract.

Business

Response:

October 6, 2014

Review: This company has provided us with a credit limit, however they are charging $3.00 per $500 transaction to fund the postage machine. All balances are paid by us with the time line in full. This is usary. The customer (us) is being charged to use the credit line for funding a machine we can't purchase.Desired Settlement: Change there policy and refund the charges.

Business

Response:

Please see supporting documents.

March 20, 2015

Pitney Bowes Inc. provides the worst customer service and gouges customers with fees worse than any company we have ever worked with. Once you are a customer, it is like being caught up in a nightmare....only it is real.

Review: We recently declined to renew our lease with this company to go for a cheaper and easier in house option. As we are a doctor's office and decently busy, I put off calling for a lighter scheduled day. Upon calling them I was on hold for over 45 minutes regarding a mysterious invoice that we never received from back in September of 2012. There were no late fees, so had the invoice been sent to us, wouldn't those have incurred over the last almost 3 years?? When I asked about it we were told that they went to the vault and pulled invoices that we have supposedly neglected to pay, though we were told that we had $ 100 left to pay on our account. A check was sent out and paid for that amount. We then received another $ 100 invoice to send back their equipment. Plus three invoices for cartridges for the printer that we KNOW we had sent in. We had been told we were paid in full...... Now all of these invoices are threatened to be thrown into collections if we don't pay. Plus they told us that upon sending back a cartridge that had yet to be open, STILL in original plastic and sealed, that we may still be responsible for that invoice since it's over 90 days and they can't resell the cartridge, which I find hard to believe since it's never been used.Desired Settlement: I would like the invoice from 2012 to go away. They can't suddenly send us an invoice that we never received in the past. I would like to be credited for the cartridge. And they can take their own equipment and PAY for it to be shipped back to themselves.

Business

Response:

February 9, 2015

Revdex.com, Inc.Attn: [redacted]

RE: Revdex.com # [redacted]Dear [redacted]

Pitney Bowes is in receipt of Revdex.com complaint# [redacted] by the client [redacted]. Pitney Bowes understands the frustration of the client regarding invoice #[redacted] dated 08/20/2012 in the amount of $82.15. The complaint received is a dispute for the validity of this invoice.

This is for supplies that were ordered online from the client. Although the client is not disputing the supplies were not received, they are stating they never received the invoice; therefore they are not going to pay it due to the age. The client logged in under their PB account, user ID “[redacted]” and ordered the supplies on 8/20/2012. The supplies were shipped under [redacted] tracking # [redacted].

The client has the option on how to pay for the supplies when the order is submitted on line. They can either pay with a credit card at the time of the order, or request to be invoiced for the shipment to be paid at a later time. The client opted to be billed for item shipped on this order.

The client is correct that they did not receive a late statement regarding that invoice due to a potential Pitney Bowes system error. The client was called regarding the invoice and was sent several faxes (to fax#[redacted]) and emails (email address: [redacted]) with the invoice and notices that it was past due beginning on 10/12/2012.

Pitney Bowes did not receive any response from the client on this matter and as a result the client was advised of the potential for the invoice to be placed with a 3rd party collection agency.

The client further has two other invoices for supplies that remain unpaid as well:

Invoice [redacted] for $89.06 ordered on 01/24/2014 order shipped via [redacted] tracking # [redacted] remains unpaid.

Invoice # [redacted] for $89.06 ordered on 01/30/2015, order shipped via [redacted] tracking [redacted]

The invoices previously mentioned are valid invoices. The client ordered and received supplies from Pitney Bowes. Pitney Bowes in good faith shipped those supplies and invoiced them correctly; attempts were made to advise the client of the past due amount to no avail as the account remains unpaid. Pitney Bowes expects payment for goods provided.

Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide Excellent Customer Service.

Respectfully yours,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Invoice # [redacted] for $89.06 ordered on 01/30/2015, order shipped via [redacted] tracking [redacted] ( was refunded because the cartridge was sent back in original packaging ) see below :Account Number: [redacted]Service Request Number: [redacted]Invoice Information (Invoice Number, Date, Amount): Dear Valued Customer,The above invoice(s) has been cancelled because we have received your returned supplies. Adjustments to your account may take30- 45 days.For your convenience, Pitney Bowes offers online services. Through www.pb.com you can now create a My Account profile, which allows you to make payments, place requests for service, request address changes, manage postage funds, and much more. All you need is your billing account number to get started!We appreciate your business and look forward to our continued relationship. Thank you,Pitney BowesWe have no issues with paying the invoices that we received in a timely fashion, I care little regarding an error on the company's behalf as that is not our issue to deal with, that is theirs. I will ask my boss to pay for the 2014 invoice for supplies, but we will not pay for the 2012. It incurred no late fees, we have no reason to believe that we owe it as we never once received an invoice for it, not by fax or e-mail. And for the record, we don't order supplies offline, we have always called to order.

Review: Om 3/25/15 I received a refund check #[redacted] for $225.60 for my account. the check was made payable to both my company and an employee who no longer works here. My contract is only under my business.

I contacted them the same day by phone and was told to mail the check back and they would reissue it under just my business name within 5-7 days.

almost 2 months and 4 phone calls later they have no idea if what I mailed back was received nor how to help me get anew check and I just get switched over to CSR rep to CSR rep over and over again.Desired Settlement: I want the check for $226.60 to just to be reissued under my business name of [redacted]

Consumer

Response:

HI

my account # with Pitney Bowes is [redacted]

Business

Response:

June 2, 2015

Review: Have been a customer of Pitney Bowes since 2000. Never had issues till my company has now gone paperless. Contacted Pitney Bowes account servicing concerning my choosing not to renew my release. I received a renewal form in the mail on 1/08/14. Contacted servicing, and found that my account renewal isn't till 10/01/14, after I told them I just received my renewal notice to renew within 21 days to lock in my rate. I told them at that time that I have gone paperless, and thelease equipment is no longer needed. That's when I found out, when the lease was ending, and that what I received was to renew at this time, instead of at the renewal date. Looking back, this isn't the first time they have done this. They make it seem that your lease is expiring, to have you renew well before your lease actually ends. If I didn't discuss wanting to not renew, and what directions do I need for returning the equipment, I would have never known what they have been doing in the past, and again with this last notice.The main thing that prompted this complaint, was the charges that would be made if I cancelled9 months early. Along with not being willing to give me specific instructions to end or not renew the lease, and have the account ended, so more charges wouldn't be added, to all the charges and fees they were telling me at the time. After all these years, it's so clear that the practices they use, are aimed at making it extremely difficult to end a relationship when you don't need the service anymore.Desired Settlement: A fair release to end this relationship. Their practices used are aimed clearly at making thisnear impossible. The marketing ploys that make it appear to be sincere, are to stay ahead ofthe actual terms that were originally presented

Business

Response:

January 17, 2014

Revdex.com Dispute Resolution Department

Atten: [redacted]

Lessee: [redacted]

Lease Account: [redacted]

Location: [redacted]

Revdex.com File # [redacted]

Dear Ms. [redacted]:

Thank you for the opportunity to assist you regarding [redacted] Lease Account.

It is my understanding that [redacted]. is disputing the enforceability of the lease. Our records show [redacted]. entered into a 42 month lease renewal agreement signed on Januay 5, 2011. This lease renewal commenced 07-20-11 and will expire 1-20-15. This renewal agreement requires 14 quarterly payments and only 11 have been received as of 1-14-14. Three final payments are required to satisfy the agreement.

Piney Bowes provides courtesy options on all leases nearing their expiration date so there is no lapse in billing

for renewal or to provide convenient options for equipment upgrades prior to the end of the current agreement. The emailed notice sent 1/8/2014 indicates [redacted]. lease was soon to expire and our offer to renew was given expiration of 21 days to respond. This offer does not indicate the lease was satisfied.

Leases are non-cancelable agreements per the terms and conditions. The final balance due is $ 489.00 and will required for payment in full by 2/15/2014 to settle lease. We will waive the equipment return fees as courtesy with your payment. Payment should be mailed to the following address for termination of your lease:

PB [redacted]

If we can be of any further assistance, please do not hesitate to contact me.

Respectfully,

###-###-####

Technical Support lead

Pitney Bowes [redacted]

cc: Office of the President

Review: On 5/30/13 I settled an account with a collection agency they chose to represent them [redacted]. I was told by an individual working there at the time [redacted] that once I sent payment and returned their equipment to them that I was done with Pitney Bowes. Since receiving their equipment they have continued to run up a bill of $634, call, email, and harass me. They have even placed my company with the same collection agency. Their business practices are unethical and shady at best. They tell you multiple things that aren't true and try to lock you into long contracts for multiple accounts. They have had their equipment and final payment since may of last year but yet they continue to harass my employees at me company and myself. This account needs to be cleared immediately and they need to stop harassing me.Desired Settlement: The balance needs to be cleared and they need to stop harassing me and my employees.

Business

Response:

February 13, 2014