Pitney Bowes Inc.

Review: Om 3/25/15 I received a refund check #[redacted] for $225.60 for my account. the check was made payable to both my company and an employee who no longer works here. My contract is only under my business.

I contacted them the same day by phone and was told to mail the check back and they would reissue it under just my business name within 5-7 days.

almost 2 months and 4 phone calls later they have no idea if what I mailed back was received nor how to help me get anew check and I just get switched over to CSR rep to CSR rep over and over again.Desired Settlement: I want the check for $226.60 to just to be reissued under my business name of [redacted]

Consumer

Response:

HI

my account # with Pitney Bowes is [redacted]

Business

Response:

June 2, 2015

Review: Re : Lease Account Number [redacted]

We want to cancel this account for the following reasons :

1.) We are not able to provide tracking number to our customers when we are using the postage machine [redacted].

2.) As mentioned to Pitney Bowes Customer Service several times, we are not able to get details of postage to avoid fraud and Pitney Bowes Customer Service are unable to generate detailed report.

3.) We did not know we are leasing on quarterly basis. When we talked with the Customer Service they mentioned extension for the contract is monthly basis now is quarterly basis which is unusual business practices

We need a copy of our contract to review.Desired Settlement: We would like to cancel the contract. Pitney Bowes is asking us to pay the remaining contract plus early termination fee.

FYI, we have been working with Pitney Bowes for more than 10 years instead of satisfying customers they are using unethical or unprofessional business strategy to advantage of customers.

Business

Response:

Please see the attached supporting documents.

April 14, 2015

Review: Pitney Bowes "Smart Postage" continues to double charge our account even though we have twice cancelled the account (obtained 2 different cancellation numbers - now a total of 3 after attempting to cancel again what we hope is once and for all)Desired Settlement: We would like to have the total of $127.92 refunded. 8 months of $15.99 service charges for an account for which we have the cancellation confirmation number.

Business

Response:

Hi Maureen,

Below is the business response to Revdex.com [redacted].

March 14, 2014

Review: This company assured me a free trial with no problems. I advised I did want or need the postal meter and the sales rep assured me there was no problem and that they would send postage for a return etc after the free trial. I called to cancel this service because I used it twice and have problems with it to boot, I paid for my postage using my credit card, so I do not have a balance!. The company never canceled this account and when I escalated to a Supervisor they told me that a box would be sent and a credit applied to the account, this was August 22, 2014 and I have a voicemail from a [redacted] still on my phone that assured me that this was handled. I received the box in about a week. I sent the device back. Weeks later I am being billed again and getting collection notices. Each time I speak with someone they assure me its taken care of only to get another bill and more automated collection calls, where I am on hold for nearly an hour! I tried to call [redacted] back at the number he left a voicemail with ###-###-#### and it is no longer in service!!!Desired Settlement: I wanted this account fully credited and closed. I also do not want to be contacted by this company ever again.

Business

Response:

November 7, 2014

Review: No invoice provided as agreed by US mail service. Company took over an hour to attempt to resolve this situation of over billing. Billed a late and a finance charge. This double cost for a late fee and a finance charge is Double dipping, To be illegitimately compensated a second time for the same activity. No solution provided. This the third time they have dropped the ball on me.Desired Settlement: Resolve situation. Compensate me for the hour wasted by representatives with an adjustment to my account for credit of 200.00 or cancel my account without any charges to my business for early termination of our agreement. A written apology for all the trouble they caused in my office. Take your equipment back.

Business

Response:

August 22, 2014

Review: Our firm inadvertently transmitted funds electronically in two payments of $200 to Pitney Bowes (postage meter). These payments referenced an old lease number from 2007, however these payments should have been sent to an entirely different vendor an error on our part. I have called, faxed, and emailed Pitney Bowes over the past month and our bank has done the same attempting to recover the funds. We both have been unsuccessful in getting resolution. Our bank representative and I have sent multiple emailed to their lease department and received numerous reference numbers. We have had no success in recovering the funds and there is no point of contact within their lease department. The reference numbers Pitney Bowes provide us after each call has proven useless. It was advised that we inform the Revdex.com of these issues since we have been unsuccessful in resolving this issue.

Desired Settlement: DesiredSettlementID: Refund

We wish to recover $400.

Business

Response:

Business Response /* (1000, 5, 2013/07/31) */

July 30, 2013

The Revdex.com of CT

Attn: [redacted]

Subject: FINANCIAL CONSULTING GROUP

Revdex.com - XXXXXXXX

Re: Payment Refund

In regards to (2) payments of $200 submitted by the [redacted] to PBGFS - Pitney Bowes Global Financial Services. The customer sent the payments in error to a lease they once had with PBGFS. Initial requests for research of the payments did not provide enough details to accurately determine if PBGFS had indeed received the payments and if so, where they were deposited. Once all the valid data was provided, the payments were found, moved to another Pitney Bowes business line where [redacted] still had an active account and the funds were posted to that account.

Our records show that the refund was processed in the amount of $400.00 on 7/29/13. Check #XXXXXXXX was mailed to [redacted] Metairie, LA XXXXX.

Please allow up to 10 business days for the check to be received.

We apologize for any inconveniences you and your company may have experienced.

Respectfully,

Manager, Cash Applications

Review: I have contacted this company many times to terminate a lease on a postage meter due to our facility closing. They have called by several time to but to my home phone rather than my cell, and when I do get a message and call back, it's 3-4 days when I receive a return call.I call again on July 2 and was told my call would be expedited and I would recevie a call by July 3 by 5:00pm. I'm still waiting on that call. I think this is a stall tactic to prolong the lease. We were also told a package would be sent to us to return the meter and that package never arrived.I had made my final call to Pitney-Bowes on July 2 and I stated this to the customer rep on the phone. This was my 2nd call about getting the issue resolve, the first time being in early June.

Product_Or_Service: Postage Meter

Account_Number: XXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like a call back ASAP with information on terminating this lease and late charges dropped from the invoice for lack of follow up on their end. I would like the lease terminated ASAP with lease payout invoice ASAP. This is the only invoice outstanding by our company and we want all payables resolved as soonn as possible.

Business

Response:

Business Response /* (1000, 5, 2013/07/15) */

July 11, 2013

Revdex.com Dispute Resolution Department

Atten: [redacted]

94 South Turnpike Road

Wallingford, CT XXXXX

Company: [redacted]

Lease: [redacted]

Equip Location: [redacted] EMPORIA VA XXXXX

Revdex.com Rebuttal: [redacted]

Dear [redacted],

[redacted] lease is a 42 month agreement with 27 months left on contract. Leases are non-cancelable and require completion of all payments per the terms and conditions of the contract.

Settlements are offered in situations when it is requested by a company to return equipment earlier then the term of the agreement. Settlements include remaining contractual payments, property tax, previous balance due including late charges, and equipment return fees per contract terms and conditions.

The current settlement amount is $1,678.40. Per our review of your lease and pay history, the non-negotiable reduced settlement has been approved for $ 1,009.85. This quote remains valid only until 7/30/13. If [redacted] wishes to accept this settlement option, payment should be mailed to the following address:

PB Global Financial Services, 1313 N. Atlantic Ave. Ste 3000, Spokane, WA XXXXX

As requested by [redacted], we have requested for the return of the equipment. The above Lease will be declared in default in accordance with the terms and conditions of our contract without payment by 7/30/2013. Return of the equipment prior to completing the agreement will not cure default on agreement. Failure to cure default will result acceleration of all unpaid balances and remaining Lease payments for third party collections.

Please let us know if there is anything further I can assist you with.

Respectfully,

[redacted] ext[redacted]

Leasing Technical Support

Pitney Bowes Global Financial Services

cc: Office of the President

Review: While ordering business cards on a website I saw an advertisement for the Mailstation. I was called to get more information and of course they make it sound so appealing and basically make you say yes I want to try the product out. So I got the mailstation and I have never used it. I called to have it shipped back before my free trial ends and they did it again told me to keep it longer to see if I changed my mind. I have emailed the company several times and all I got was a call this number and they will help you. I expressed several times that I do not currently have access to a phone and if they could just email me and tell me how I could return the product because I do not want it and my free trial is almost over. I have yet to receive instructions on what to do and my free trial is almost over. I do not plan to pay for something I am not using and do not want. I do not know what else to do.Desired Settlement: I just want an email stating how I can return the mailstation back to the company.

Business

Response:

January 20, 2016

Review: [redacted] signed a 51 month lease for our postage machine. We returned the machine but still had to pay the rest of the lease. Isn't a lease invalidated when the product is returned? I was told by their customer service department that my account had to be cancelled in order to mail the meter back to them. I was never told I would continue to be billed for the remainder of my lease. I paid the lease balance when I was told our company would be sent to collections. I spoke to many departments in the company including customer service, billing, customer relations, and the national meter protection office and had been told my accounts had been cancelled so that future bills would stop.Desired Settlement: I have the desired outcome in that I will never have to be put on hold, hung up on, or speak to countless representatives from different departments that contradict each other or promise something another department has no intention of honoring.

Business

Response:

Dec. 10, 2015

RE: Revdex.com [redacted]

Dear [redacted],

I am in receipt of the Revdex.com filed [redacted]. I have researched [redacted]’s account and have found no evidence of deception.

[redacted] signed a 51 month lease for our postage machine. Then decided to return the meter[redacted] was under the impression that the lease would be invalid if the meter was sent back.

There was no payment made to the new 51 month lease, schedule 002. A Lease Cancel Request (LCR) has been requested and processed. The lease [redacted] has been canceled. The client owes nothing. There was a prior lease schedule [redacted]-001 that is being canceled as this account is in End of Lease. This schedule also owes a 0.00 balance. I spoke to [redacted] and advised that she does not owe any balances on the leases. I gave her my direct email address for contact. Leases [redacted]-001 and 002 have been canceled.

Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner.

Mauricea P[redacted]

Retention Support

Pitney Bowes

Spokane WA 99001

1-866-581-1234 [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I never had such terrible service or lack of service from another other company that I have worked with in my entire life. The total lack of responsiveness from their customer service reps all the way to Management this company is a good example of how not to do business with your customers. I have been waiting for weeks on end for call backs, asked to talk to a manager and was given double talk, my paperwork was mishandled and now I still sit after 3 months still with no machine. If I had another choice I'd never work with this company and I'd be sure never to recommend this company to any of my colleagues.

Review: My account was cancelled on 01/08/2015 per my conversation with Pitney Bowes. On 02/15/2015 another invoice was generated with a late notice attached, I called Pitney Bowes again and spoke with [redacted] (employee ID [redacted]) on 02/23/2015, I was advised to disregard the billing that she would take care of this matter. On March 18, 2015 another statement was generated with another $29.99 late fee. Still no cancellation, and yes the equipment was returned to Pitney Bowes. On 03/24/2015 I placed another call to Pitney Bowes [redacted] at approximately 12:15 CST. It is now 12:40 and still on hold.Desired Settlement: I will not settle for anything less than a cancellation of this account effective 01/08/2015. I should not be forced to retain a service that I cannot cancel.

Business

Response:

Please see the attached documentation.

April 2, 2015

Review: After fulfilling my lease obligation to Pitney Bowe they have filled a lawsuit with a collection company to receive back payment that has become phantom bills. This has happened 6 months latter even after they stated that I could not send back equipment until the lease was paid entirely. Pitney Bowe or the collection agents will not release my payment history at my request.Desired Settlement: I have done web searched and found out this has happened to many people I believe Pitney is engaged in unfair practices that are scaring consumers for payments that do not exist.

Business

Response:

April 1, 2014

Review: On Sept. 13, 2013, our company [redacted] called Pitney Bowes for an overpayment on the account and requested a refund of $577.48. The Pitney Bowes Representative stated we had to complete a Pitney Bowes Refund Request Form, which they fax use the form on Sept. 17th and we faxed the completed form back on Sept. 18th. They stated we would receive the refund within 10-14 business day. As of today November 8th, 2013 we have not received the refund of $577.48. I called Pitney Powes [redacted] again and spoke to another CSR person and now they are stating we need to fill out the same form online at [redacted] and so we completed the form again online and received a confirmation Confirmation Number For this message.Thank you! You have successfully submitted your Refund Request. Once verified, we will process your refund within 10 business days.In the interim, if you have any questions, please feel free to contact the Pitney Bowes Customer Care [redacted] at [redacted] and reference your confirmation number listed above.Return to Pitney Bowes.Desired Settlement: We just want our refund check of $577.48, please. So we can close out our account with Pitney Bowes.Thanks,[redacted]

Business

Response:

November 11, 2013

Review: They continue to bill me incorrectly. 5 times I have spent 45 minutes on the phone to clear up billing disputes--only to have to call back or the issue reoccur a month or so later! They begged me to stay with them. Since then I have been billed incorrectly 5 times. It has taken 9 calls and here we are again. These people are liars who breech their contract!!!!Desired Settlement: I want it fixed and I want to be compensated. These people have wasted HOURS of my time! I have tried to be nice but this is the last straw!

Business

Response:

November 11, 2013

Review: Our company received a coupon to try the Pitney Bowes system and I decided to try the product. I had used Pitney Bowes many years ago and thought it was a good and convenient product, unfortunately things have changed. When I received the postage meter scale combination everything seemed to be fine except one thing...no instructions on how to set up the meter. So I called the company and it took them 3 hours to tell me to plug the machine into our internet server...this should have been known by the person on the phone in less than five minutes. After this, things went down hill. Shortly after we received the meter, about a week, we received coupons in the mall to get our $20.00 per month free stamps...$60.00 at a time not monthly, as stated, but quarterly. I have had problems with billing, and our company gets information after the fact, when it comes to charges. When I call it takes hours to get an answer and our company is nickel and dimed for things we were not aware of and was not in the fine print. I found out, after having the system past my 60 day trial, that every time, after the first 2 times I add postage, I will be charged $7.99 each time I add postage to my meter. This should have been divulged prior to my activating this system not after I see the money taken out of my account. I have been very disappointed at the service and run around I have gotten with this company...very disappointed! I have had to make a phone call at least once or twice a month since we have had the machine and each time I am sent to another department because the person on the line cannot help me. In these switches to other departments, I am cut off the call (having to call back and go through the same run around) or no one knows how to help me. I have asked to speak to supervisors only to be told the supervisor is not available. We are a small company and I wanted this system in hopes of cutting down travel time to get postage, this has cost me more time, frustration, and aggravation of any business I have ever work with. This is not the way to do business and treat customers.I am disappointed in Pitney Bowes, they are not the company they use to be.

Product_Or_Service: Meter machine and Postage

Order_Number: No Number Given

Account_Number: XXXX-XXXX-XX-X

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want to receive all our money back (not including used postage of course), including the postage I currently have on the meter and has not been used, I want to cancel the service with Pitney Bowes at no fines or fees to our company, and I want them to send for their meter, postage paid by Pitney Bowes. Lastly, I want to be off their mailing list and receive no additional information from them in the future.

Business

Response:

Business Response /* (1000, 5, 2013/05/29) */

May 29, 2013

Revdex.com of CT

RE: Revdex.com # XXXXXXXX

Colorado Springs, CO 80918

Dear Ms. [redacted]

Pitney Bowes is in receipt of Revdex.com complaint # XXXXXXXX. Pitney Bowes understands the frustration of the customer Ms. [redacted] regarding her experience with Pitney Bowes.

Pitney Bowes Inc has cancelled The [redacted] rental account. The return materials, which include shipping box and a pre-paid UPS label, will arrive to the above location within 10-14 business days. If you have any unused funds left in the meter, you will receive instructions to put these funds back into your Reserve account for a refund. Once the funds are put back into your Reserve account, please submit the below required USPS form for your refund. Please be advised if the funds are less than $25, you will need to contact your local post office.

https://esign.pbemessages.com/CustomerService/Launch/PostageRefund

Pitney Bowes has credited The [redacted] most recent rental invoice number XXXXXX for $27.49 back to their credit card on file. The adjustment will be seen within one to two billing cycles. I've also removed their credit card on file for any future billing.

Pitney Bowes has also removed all contact information for solicitation.

Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service.

Respectfully yours,

2225 American Drive

Neenah, WI XXXXX

X-XXX-XXX-XXXX x [redacted]@pb.com

Business Response /* (-10, 7, 2013/06/04) */

June 4, 2013

Ms. [redacted]

Revdex.com of Connecticut

Phone: 203-269-2700

RE: Removal from PB Direct Marketing Lists Revdex.com XXXXXXXX

[redacted] C [redacted]

The [redacted]

Colorado Springs, CO 80918

Dear Ms. [redacted]

We received your letter into the Office of the President on May 29, 2013 requesting [redacted] C [redacted] to be removed from our mailing lists. I have contacted our data processing vendor Infogroup and they have added the address to the suppression list.

Also please follow up with the DMA and verify that your name, address and number are added to their suppression list since most marketers scrub all lists against the Direct Marketing Association

(www.the-dma.org).

We apologize for the inconvenience we may have caused you. Pitney Bowes strives to do business in a professional manner and did not intend to cause you any distress.

Respectfully yours,

Direct Marketing Manager

Consumer Response /* (-5, 9, 2013/06/06) */

Our company sent in a coupon for $60.00 in postage and we never received the postage! I would like to receive that $60.00 either in postage stamps from Pitney Bowes or a check in the amount of $60.00. We will be satisfied with either! The meter was sent back yesterday with 30 cents of postage left on the machine. I sent an email to get clearer instructions on how to remove the postage but never received a reply. So postage of $60.30 is the full refund we expect. Thank you!

Business Response /* (4000, 13, 2013/06/07) */

June 7, 2013

Revdex.com of CT

Revdex.com #XXXXXXXX

The [redacted]

Colorado Springs CO 80918

Dear Ms. [redacted]

I am in receipt of Revdex.com XXXXXXXX. Ms. [redacted] responded back to the Revdex.com in regards to wanting a check for $60.00 or postage stamps in the amount of $60.00. Ms. [redacted] was on a meter rental program that allotted her $60.00 worth of free postage coupons quarterly. The first and only coupon code for $60.00 was redeemed on May 14, 2013.

Pitney Bowes Inc will not be refunded the $60.00 in free postage back to Ms. [redacted]. The $60.00 in free postage is a promotional program/incentive program for our customers. The $60.00 worth of free postage is never refunded for cash or used to purchase postage stamps.

Pitney Bowes Inc. would like to apologize in advance for any confusion this may have caused. Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service.

Respectfully yours,

2225 American Dr

Neenah, WI 54956

XXX-XXX-XXXX

[redacted]@pb.com

Consumer Response /* (4200, 15, 2013/06/10) */

(The consumer indicated he/she DID NOT accept the response from the business.)

The postage was never received after being told it would be put on the meter! We did not receive the promised postage it was not placed on the machine. All postage on our machine was what we purchased not what Pitney promised to give! This is another example of this company not doing as promised!

Business Response /* (4000, 17, 2013/06/19) */

June 19, 2013

Revdex.com of CT

Revdex.com #XXXXXXXX

The [redacted]

Colorado Springs CO 80918

Dear Ms. [redacted]

I am in receipt of Revdex.com XXXXXXXX. Ms. [redacted] responded back to the Revdex.com in regards to wanting a check for $60.00 or postage stamps in the amount of $60.00. Ms. [redacted] was on a meter rental program that allotted her $60.00 worth of free postage coupons quarterly. The first and only coupon code for $60.00 was redeemed on May 14, 2013.

Pitney Bowes Inc will not be refunding the $60.00 in free postage back to Ms. [redacted]. The $60.00 in free postage is a promotional program/incentive program for our customers. The $60.00 worth of free postage is never refunded for cash or used to purchase postage stamps.

Ms. [redacted] responded back stating: "The postage was never received after being told it would be put on the meter! We did not receive the promised postage it was not placed on the machine. All postage on our machine was what we purchased not what Pitney promised to give! This is another example of this company not doing as promised!"

Just to clarify, the $60.00 worth of free postage was added to Ms. [redacted] meter on May 15th 2013. The coupon was redeemed on May 14th 2013 and the funds were added to her meter on May 15th 2013. Ms. [redacted] chose to cancel her agreement with Pitney Bowes on May 29th. The $60.00 worth of free postage was in her machine for 14 days. Ms. [redacted] had access to the free postage for 14 days, until she chose to cancel her agreement with Pitney Bowes.

Pitney Bowes Inc. would like to apologize in advance for any confusion this may have caused. Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service.

Respectfully yours,

2225 American Dr

Neenah, WI 54956

XXX-XXX-XXXX

[redacted]@pb.com

Review: The package they claim to have sent got sent back or it was never delivered because I don't have it never used it and I don't want their service I told them that but they are still calling me with recordings asking for moneyDesired Settlement: They need to take my name off their list fix the billing and leave me alone

Business

Response:

Review: While on [redacted].com purchasing business cards I was offered free mailing stamps with my order. Unfortunately I was unaware that the free mailing stamps weren't actually free, they were a inconspicuous malicious way for Pitney Bowes to sell me a mailing machine which I did not ask for. Immediately after receiving the "mailing machine" with a sheet of "free address labels" I attempted to contact pitney bowes in order to reuest a shipping address to send the mailing machine back or cancel it. After dealing with by far the worst customer service I've ever dealt with, I was transferred and bounced around through several sales departments instead of just given a place to send the machine/unopened box to. After being harrassed by a credit collection agency for the past few months I decided to contact Revdex.com where I was given the corporate office phone number. After speaking with an executive at Pitney Bowes she told me I owe Pitney Bowes $380 because I've had the machine for months. Immediately I once again requested a return address and was told by an executive over the phone with the authoritative power, "I can't give you the address its a process you must go through. "Somebody" will call you about this matter today." Neither I nor the helpful Revdex.com rep were able to understand why Pitney Bowes operates so fraudulently and can't resolve this matter on the spot. Its unconstitutional for PB to sell products through the checkout of a completely different business ([redacted]) and not only profit from it but send balances to collect agencies as well.Desired Settlement: As a college student at [redacted] in my 20's I would like Pitney Bowes to take action on this matter today. This unprofessional business practice has cost me my time, money, and credit score. Lastly, the major reason why I'm pursuing this in such detail is due to the fact that I know Pitney Bowes is unlawfully scamming many other college students and innocent individuals (who aren't computer scam friendly) as we speak and I'd like this to stop immediately.

Business

Response:

April 2 2015

Review: We bought the company [redacted] and it had a mail machine. We called and tried to send it back when we bought the company 1 year ago. We were told it had one year left on the contract we could cancel then. Now one year later we call back after paying all bills to be told someone signed up for a lifetime contract. This is unethical and crazy. You can cancel with a payment of $ 1967.79 ! Ridiculous !Desired Settlement: We want hem to take their machine back without any further payments as we filled what obligation we were told was in place.

Business

Response:

Hello [redacted],

This Revdex.com was inadvertently posted to the wrong Revdex.com Friday evening. I am not sure which Revdex.com number it posted to but it posted at 4:58 and there were about 3 attachments.

Please do not send to the wrong client. I am so sorry for the confusion and I appreciate your help.

Best regards, [redacted]

October 3, 2014

Review: I received a postage meter from Pitney Bowes And emediatly upon opening the box saw how big the meter was I called them right away and told them I didn't want the meter cause it was so big. I asked for them to send a return label. and after 4-5 months and several phone calls I finally received a return label. the meter was sent back the following day. I continue to getr harassing phone calls from Pitney Bowes saying that the want the meter back. I have the tracking number and it says they have recieved the meter. also I get harassing Phone calls that I owe them $222.64.when I call to dis cuss the mater they say they are going to transfer me to someone that can help and they hang up on me.when I call back and ask for a manager the same thing happens. Another thing is that the amount that they say I owe them nobody can tell for what. They have sent me several bills in the mail and have said they are going to turn me into collection for it. 2 times I have got them on the phone and said that they would take care of the problem and nothing has happened.Desired Settlement: I would like the account seteled and I would also like for them to stop calling telling me they are going to send me to collection

Business

Response:

Hello Carolyn,

This was actually resolved with the client on May 6 however; I inadvertently forgot to post to the Revdex.com. Thank you, Suzette, Office of the President

May 6, 2014

Revdex.com Dispute Resolution Department

Atten: Carolyn Bett

94 South Turnpike Road

Wallingford, CT 06492

Lessee: [redacted]

Lease Account: [redacted]

Location: [redacted]

Revdex.com File # 10037968

Dear Ms. Bett:

Thank you for the opportunity to assist you regarding [redacted] Lease Account.

It is my understanding that [redacted] is disputing the validity of the lease. Our records show [redacted] entered into a 42 month lease agreement that began 1-20-2013.

[redacted] is best able to police their own employees with respect to who is authorized to enter into lease agreements. Pitney Bowes Global Financial Services acted in good faith in entering this business relationship, and relied on representations made by [redacted] employee as to their authority within the company.

Pitney Bowes Global Financial Services will terminate lease as requested due to claim of unauthorized signer. This letter is to confirm that the above mentioned account has been closed 5-6-2014 pending receipt of Leased equipment returned to our inventory. Packaging material and a pre-paid UPS label will be provided to return equipment at no additional charge.

[redacted] INC Purchase Power Account [redacted] will be required for payment. The account balance is $1871.09 for postage usage and related finance fees and late fees. We have provided the 4/6/14 statement for your convenience. Please remit for payment to the address below or contact Purchase Power for payment arrangements ###-###-####.

Purchase Power

Pittsburgh, PA 15250-7874

If we can be of any further assistance, please do not hesitate to contact us.

Respectfully,

###-###-####

Technical Support lead

Pitney Bowes Global Financial Services

cc: Office of the President

Consumer

Response:

I received the email concerning the account. I am still getting calls from the automated service harrasing me that my account is past due. the last bill I received from them only showed the account at $349 and change. I have not seen the bill submitted to you saying the Account was above $1800. I will be satisfied if they show me an account statment showing a zero balance not just an email saying fees have been waived and the harassing phone calls need to stop they are costing me minutes on my cell bill weather I answer them or send them to voice mail. it is distracting to my customers when I receive these calls. I will pull the last bill sent to me and submit it as soon as I get back to my office.

Review: 10048398

I am rejecting this response because:

Sincerely,

Business

Response:

June 19, 2014

Review: They tricked me into a one year agreement unknowingly & I was not happy with it. I called them & tried to cancel but they wouldn't let, so I just gave in & agreed to pay for the remainder of that year only with the understanding that it should be canceled after that. I recently realized that they continued to charge me for the second year & at a higher rate. When I asked for a refund for the second year they told me they will pull the tapes on the conversation because they don't believe I wanted to cancel at the end of year 1. This will take them 6 - 8 weeks. I am willing to wait, however THEY WON'T LET ME CANCEL my subscription until the tapes are pulled. I am very upset about the extra years charges, plus the fact that they wont pull a tape unless I continue paying them.

Product_Or_Service: Pitney bowes meter

Desired Settlement: DesiredSettlementID: Refund

A full refund for the second year of charges.

Business

Response:

Business Response /* (1000, 5, 2013/07/31) */

July 30, 2013

Revdex.com of CT

RE: Revdex.com # XXXXXXXX

[redacted] 6TH ST

LAKEWOOD, NJ XXXXX

Dear Ms. [redacted]

Pitney Bowes is in receipt of Revdex.com complaint # XXXXXXXX. Pitney Bowes understands the frustration of the customer Ms.[redacted] in regards to the termination of the Pitney Bowes rental account.

On 09/08/2011 Ms. [redacted] called in to terminate her rental agreement with Pitney Bowes. At that time Ms. [redacted] was informed that she was under a commitment until 05/31/2012. Ms. [redacted] at that time understood. Also at that time the agent advised her that to cancel the account she must call in 30 days in advance. Because that did not happen that account continued to bill for several months to the credit card Ms. [redacted] authorized Pitney Bowes to bill to. Unfortunately Ms. [redacted] did not call to cancel nor called Pitney Bowes to remove the credit card.

As a result of what seems like a miscommunication/misunderstanding Pitney Bowes is issuing a credit back to Ms. [redacted]'s credit card (Master Card ending in 7407) in the amount of $239.30 (Credit confirmation# XXXXXXXX). That is 10 payments of $17.95 and 4 payments of $14.95. The credit will appear on the credit card within the next 1-2 billing cycles

Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide Excellent Customer Service.

Respectfully yours,

[redacted] Bowes Client Experience Management

2225 American Dr.

Neenah WI XXXXX

1-800-840-3826x[redacted]@[email protected]