Plexus Worldwide

My wife got in with this company about six months ago. She hasn't gotten that far, honestly. And, of course, that is why she is getting out. I have sort of pushed her this direction. I can't see her spend $150 monthly for nothing - that's a waste. Could she do better? Probably. I'm sure it's possible to use the power of social media to sell things that are already available at Walmart. But she's not exactly the saleswoman type.

No, the complaint is more about what happens on the back end. My wife called the lady who got her into the company. She explained to my wife how to get out. My wife also asked about the most recent package then en route to our old address. See, we had recently moved, so we would not be able to receive it. Well, the package did end up being forwarded to our new address. I stuck it back in the mailbox with a big "Return to Sender" inscribed on the front. So Plexus got back their product. But - guess what - we did not get back our money.

The company had already charged us. I watched our account for the refund. I called some time later to find out where our refund was. The lady on the other end tells me that she can't provide the refund because we didn't CALL within five days of receiving the package. It means nothing that the product was RETURNED and Plexus has the product and we don't have the product. It means nothing. So they have the money and the product.

That is called theft. That is called fraud. That is insane. So be careful with this company. I'm not sure exactly what they're dabbling in.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 2/14/2016 to request that future monthly auto shipments be canceled and to also take advantage of the accounts 60 day money back guarantee. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The two pervious orders will also be refunded minus the originally shipping charges per this policy. http://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 2/5/2016 has been refunded, $135.27. The complainant’s order [redacted] dated 1/5/2016 has been refunded, $135.27. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this compliant. After a review of the information provided by the complainant I can confirm that the complainant is eligible for the Plexus Worldwide 60-day money back guarantee. A refund for $86.94 was processed on 7/19/2017. ...

Please allow 3-5 business days for these funds to reflect  back to original payment method. Should any consumer wish to utilize the Plexus Worldwide 60 Day refund, they may contact the Plexus Customer Service department at ###-###-####. Details regarding Plexus’ refund policy can be found on the official Plexus Worldwide website, here: https://plexusworldwide.com/guarantee Thank you again for the opportunity to resolve this issue. Please let me know if any additional assistance is required.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/14/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/23/2015 has been refunded, $91.00
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.Unfortunately I am not able to locate any substantiation dated...

further than 2/22/2016 of the complainant requesting assistance with the auto shipment they edited online. Please see the attached emails. Normally the Ambassador would be advised to refuse the unwanted order. Once the order was received back in new condition the order would be refunded minus the original shipping charges.  This is because the complainant’s order is covered by the ambassador’s return policy; Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. However in the interest of resolving this complaint the complainant’s ambassador account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 2/22/2016 has been refunded, $119.28.Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.It is not necessary to return this order at this time. Please let me know if you need anything further.

On July 30, 2016, my local Plexus representative did not explain what was being purchased (i.e., the annual membership) ... especially since I explained to her I ONLY WANTED TO TRY IT FOR 30 days. She explained the package was $151.15 -- but did not explain the Annual membership was part of the purchase. After I received the Plexus Slim first package, she kept mentioning she had to order the Welcome Kit yet which would explain everything ... as if it was all part of the first purchase. I was mislead to believe the "Welcome Kit" was still part of the first package.
 
It was not explained that the Ambassador/Welcome Kit was and would be a continuous monthly charge -- until I realized the second charge of $107.76 had been charged to my credit card. I immediately asked and she confirmed it was a monthly charge. I informed the representative to CANCEL ALL future purchases. Their records should show that too. When she cancelled this 2nd portion, the Annual Membership should've also been cancelled. It is unclear if was cancelled because I was charged for it, but do not/did not want the annual membership. I ONLY WANTED TO TRY IT FOR 30 DAYS ... 
 
I suggest the company have a clearer way for their representatives to explain about the Membership and especially the Ambassador Welcome Kit. Or send the WELCOME KIT first. The way it is ordered/received can be misleading and very confusing since a WELCOME KIT usually at the beginning of a purchase, in most companies.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. The complainant’s order placed 11/7/2015 was delivered
11/19/2015...

with the tracking number [redacted]. The complainant’s account and future orders have been
canceled. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/17/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/26/2015 has been refunded, $98.35.
The complainant’s order [redacted] dated 12/26/2015 has been refunded, $102.74.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11177671, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Becky K[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/16/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/23/2015 has been refunded, $138.03. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and it was...

closed
on 9/9/2015.The complainant’s Visa card ending in [redacted] with expiration
date 12/19 was refunded $99.85 on 9/11/2015 at 4:06 PM. If the complainant would check with
their banking account managing that Visa card at that time and follow up. Please let me know if you
have any further questions.

Thank you for the opportunity to respond to this complaint.  My apologies for any confusion or frustration this has caused.  Our records indicate that a refund in the amount of $174.85 was processed on 3/14/14, please allow up to 72 business hours for this to be reflected in your banking...

institution.

To Whom It May Concern,Thank you for giving me the opportunity to respond to this complaint. I am so sorry that the Ambassador has been having so much difficulty getting us her completed cancellation form.After receiving approval from our Compliance Department I was able to cancel your...

account with us. Your $34.95 will also be refunded, please allow 5-7 business days for your bank to reflect the refund.I really hope this did not cause any undue trouble for you and if you need anything further please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 10/26/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 11/10/2015 will be refunded, $105.15.
The complainant’s order [redacted] dated 12/10/2015 will be refunded, $95.15.
The complainant’s order [redacted] dated 2/10/2016 will be refunded, $109.19.
The complainant’s order [redacted] dated 3/10/2016 will be refunded, $109.19.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

[redacted] To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 10/28/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 10/28/2015 has been refunded
today, $132.69.The complainant’s order [redacted] dated 11/28/2015 has been
refunded, 119.95.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the orders at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been closed.  The...

complainant’s
order [redacted] dated 10/02/2015 has been refunded, $207.90. Please allow 5-7
business days for funds to reflect into the complainant’s bank account. It is
not necessary to return this order. Our return policy states “You will need to
return any unused product along with its original packaging to Plexus prior to
a refund being issued for your product purchase, less shipping & handling.”
It is not necessary to return this order but the original shipping charges
$9.43 will not be refunded. We apologize for the
delay in our response. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. We apologize for these delay. Plexus Worldwide Preferred Customers are now...

able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant emailed our customer service department on 4/6/2016 to request that their auto shipment be canceled. Any orders processed after this date will be refunded in full. The complainant’s order [redacted] dated today, 4/28/2016 has been canceled and the charge VOIDED. This $129.17 charge was preauthorized and will drop off before finalizing. This amount will not reflect as a refund or a charge on the complainant’s banking statements. Please allow 3-5 business days for this transaction to be fully processed and the charge disappear. If the complainant wishes to be refunded in full for their March order can they please provide documentation of their request to cancel earlier than 3/27/2016? Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 11/30/2015 to request that their account be canceled. The complainant’s order [redacted] dated 12/13/2015 has been
refunded, $161.09.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some unexpected delays. The complainant’s order [redacted] placed 9/26/2015 refund...

will
be processed today minus the shipping charges per our policy. However please do
not return the unused products. Please allow 3-5 business days for these funds
to reflect back into the complainant’s bank account. The complainant’s account
has also been closed.Please let me know if you need anything further.If you are unsatisfied with a product purchased from Plexus,
you have up to 60 days from receipt of the product to contact Customer Service
for a return authorization. You will need to return any unused product along
with its original packaging to Plexus prior to a refund being issued for your
product purchase, less shipping & handling. If you have purchased directly
from a Plexus Ambassador, please contact that individual for a direct refund.
You will need to return any unused product along with its original packaging to
the Plexus Ambassador whom you purchased the product from. - See more at:
http://plexusworldwide.com/products/guarantee