Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled. We apologize for the delay.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/12/2015 to request that future monthly auto shipments be canceled. Unfortunately this email is dated after the complainant’s auto shipment date of 11/7/2015.  However this email does service as notice to return order [redacted] for refund. Return instructions will be emailed to the complainant.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. Please see the attached.  
We apologize for the delay.
Please let me know if you need anything further.

I am rejecting this because Plexus did not refund my first order, they only did  the 3 orders after the first initial order. My email on Oct 24 is well with in the 60 day money back guarantee for that  initial order. Plexus did refund orders after that but I should still get my initial order refunded since I contacted them in the time frame they set.

[redacted]To whom it may concern;
Thank you for the opportunity to...

respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 10/29/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 10/19/2015 has been refunded, $139.00.
The complainant’s order 8[redacted] dated 11/19/2015 has been refunded, $134.95.
The complainant’s order [redacted] dated 12/19/2015 has been refunded, $139.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
The complainant’s order [redacted] was placed 3/5/2016. This order’s shipping label was created 3/7/2016 as the pervious tracking screen shot showed. The package was updated in transit to the destination on 3/8/2016. We apologize for the delay.
Per the complainant’s request the shipping charge of $4.05 has been refunded. Please allow 5-7 business days for these refunds to reflect back into the complainant’s account.
Please let me know if you need anything further.

As you can see the tracking number  [redacted] with the USPS as of today 3-8-16 has not even moved, it just says label created.  This was paid for Sat. 3-5-16 over the phone only after I made this complaint, I couldn't get ahold of you, my ambassador couldn't either.  After filing a complaint you called me.  You have been using this excuse of updating your system since January,  I have unanswered automated emails from you stating just that, and my Feb and March shipments were missed, and then you call me and I pay you for March when you have all the information in my file for auto ship, then you tell me its going to take 7 days to receive it ??  This was your mistake that my auto ship was missed for 2 months,  I shouldn't even been charged a shipping fee for this, much less take 7 days to get it here.  But as you see from 3-5-16 to 3-8-16 it hasn't even moved, it just says label created.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/15/2016 has been refunded, $107.84. Per our preferred customer return policy this is minus the original shipping charge of $4.05. Please see the attached. However it is not necessary to return this order or original packaging at this time.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

Product from this company was ordered using my debit card without my authorization. On the same exact day, two hours after the product was ordered I called to cancel. I requested a refund and was told that it would take three days to get my money back on to my card. But, what has me so upset is that I was told by the customer service representative that they are located in Arizona directly across the street from where the product is shipping from -- but they can't stop it from shipping. Whatever!!! That is nonsense! So, I then asked to speak with the manager. She then gets on the phone and tells me that once an order gets a tracking number it can't be stopped from going out, per their stupid policy. Really! Two hours after the order is placed on the same day? Then she proceeds to say "unless it were our mistake we could stop it but then, cleans it up and lies about it all at the same time only to turn right around and say they can't stop the order either. At this point I'm confused. So then, I say to her "so you're going to ship the product anyway in hopes that I get it and change my mind and keep it. I had to repeat myself to this lady 1,000 times telling her that I don't want it and not to ship it to my home. If I tell you don't ship something before its even packaged to go out you should respect my decision. I encourage everyone to spread the word about this company. I have never heard of these people, this product and of what it even does. But, to force shipment of product to someone that can clearly be prevented from shipping two hours after you receive the order is insane to me. That is not good.

My wife ordered Plexus Worldwide products through a family member who is an "ambassador" for the company. The products she used included Plexus Slim, Bio Cleanse, Pro Bio 5 and Plexus Boost. The monthly fee for the triplex plan (Plexus Slim, Bio Cleanse & Pro Bio 5) is roughly $120.00 a month (per person) plus an annual fee of $34.95. My wife saw no results after using the products and, in fact, developed an increased number of headaches. My wife decided to cancel future orders that were on an auto shipment plan. Despite numerous attempts to cancel, our credit card is still being improperly billed. Plexus International offers a "60 day money back guarantee" if the consumer is not satisfied with the product(s) and the company boasts only a 1% return rate on their products. Following my wife's negative experiences, I decided to research Plexus International and found several online complaints filed by customers who were unsatisfied with the products and or the billing and business practices of Plexus International. Several of the complaints included improperly billing and involved customers who were ignored when they tried to obtain a refund under the "60 day money back guarantee". I also discovered Plexus Worldwide received a warning letter from the FDA concerning false or misleading advertising practices. In April of 2015, a consumer filed a lawsuit against Plexus Worldwide in California following the discovery of lead in some of the company's products. While some customers feel they see results after using these products, many others see nothing at all. Plexus Worldwide's business practices are "shady" to say the least. My motivation in filing this complaint is to protect future unwitting consumers who are duped into false promises of better health and are bilked out of their hard earned money.

I was contacted by a friend who is an ambassador for Plexus worldwide. She told me all about how wonderful Plexus was and how it was the golden egg of the health world. She assured me it would help me loose weight, lower blood pressure and "feel better"....even though I felt just fine. 3 months in, nothing changed! No noticeable change at all (only thing thinner was my waller) and it's insanely expensive and nobody could possibly afford to pay what they ask for every month (which is how they get you to sign up!). I said it wasn't working and I would no longer be using it. She went on to say I probably have a leaky gut....a what? Seriously? Are you a doctor now? Can you see inside me and see goop leaking from my gut?!?! She suggested I try another overpriced product to help the first overpriced product work, um no. Not to mention I'm a breastfeeding mom (which I was assured over and over again was fine) and didn't want to be putting all these chemicals into my and my baby's body. Bottom line, this company is a scam, a pyramid scheme and I hope they go out of business before they take more hard earned money from people looking to loose weight and searching for a healthy lifestyle.

I have been very disappointed that Plexus Slim has compromised their intergrity in this product known as Plexus Slim. The product itself I find to be good. However, the way the company treat its customers is horrific. Waiting to speak with a representative from the company is pretty much impossible. Holding to speak to someone for almost 1 hour and then finally giving up....and while waiting, we are forced to listen to customer after customer tell how wonderful the product is....when we are being treated so wrongfully. The reason why I needed to speak with someone is because this product I pay for (which is very costly, is supposed to come at a particular time each month, as the body gets into a rhythm with this product. I personally am taking their Plexus Slim pink drink. The box comes in 30 little packets. It is in powder form and you mix it with water. I am supposed to take one each day. I have not had a new supply for 8 days now!!!!!I am still waiting for my shipment!!!!!! And you cannot contact anyone about it. Super disappointed with how Plexus Slim takes care of their customers.

Plexus Worldwide continues to send, unwanted and cancelled, subscription products. The automatic subscription was for their powdered Slim Drink, my wife ordered. The product was on special savings one time so she ordered a two month supply to save the next month's expense. The next month the company sent her some pregnancy products instead of the normal powdered drink mix. When she contacted the company she was told she must take a shipment of some product each month (at a cost of over one hundred dollars!). She instructed the operator that she wanted to cancel the membership(?) subscription. They agree, but continue the automatic billing and shipping. Every month since cancelling we get a bill and a shipment. Numerous calls contacting the company have not resolved this continuing problem.

I am so frustrated with plexus right now it's hard to express in words. I am on auto ship for products but can not stop them from shipping and charging my card monthly. There is no way to get in on a call, in fact I was on hold and hour and a half one time. I have sent multiple emails with only a auto response for 2 months but they continue to charge my card. My advice do not give this company your card info what so ever. I'm going to file a law suit against them this week to get them to respond to my cslls and emails.

Plexus Worldwide is based in [redacted] but I am from [redacted] and this particular incident involved my interaction with my "Ambassador", [redacted] for assuring me that she would cancel my account before my next auto ship. I tried some of the products and they did nothing but make me sick to my stomach. She assured me that I could cancel at any time but lo and behold - the customer log in site does not allow it so I contacted my "Ambassador" and she assured me she took care of it (this I have in writing). How would I know any differently since as a customer, I can't even control my own account online!! Needless to say, the following month, I get an email from Plexus Worldwide stating my credit card got charged and they were shipping my products and how excited I should be when they arrive. I contacted her and expressed my disapproval and concern and again, she told me she took care of it. Well, [redacted], obviously you did not. Then she contacts me and tells me that I, as the customer, have to call and cancel it myself. Shouldn't you have known that 3 weeks earlier when I contacted you to cancel it?? So I had to call Plexus directly and resolve it which I would have done 3 weeks sooner had I known I had to but my "Ambassador" (emphasis on the middle of the word) told me it had to come from her as my representative. I demanded a refund to my credit card which took 4 days and again, is unacceptable since they had no problem getting my money in 1 day. I had to follow their rules and steps for returning the product which allowed me to return it without paying shipping but which also involved taking time off work to go to a post office because I work 9 to 5 and so does most of the rest of the world! Days later, my credit card gets refunded minus the shipping costs. ARE YOU FREAKING KIDDING ME??? I have contacted them repeatedly and am told the same answer over and over that because my auto shipment did not get cancelled before it shipped, I am responsible for the shipping costs. My opinion is [redacted] is responsible for the shipping costs and some may say what is the big deal, it's only about 6 bucks. It is the principle and it is the idea that they are scamming others as well. My opinion is the company is a hoax and a pyramid scheme. They are awful and so are their products.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  My credit card is not showing a credit from 01-05-15 at close of business, today, 01-07-14.  Credits usually show online in 48 hours.  When I actually see the refund posted, I will then consider this closed and not until that time.  It is very sad it took this action on my part to get this accomplished, if it indeed has been completed. 

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appeari spoke with plexus on the phone.  They told me to return rhe unopened package to it, which I did. Plexus now has BOTH my money and product.  Plexus has not responded to multiple emails.  Plexus needs to refund out money.  If not, it then needs to send the order back to me. Plexus cannot keep my money and the order - that would be stealing.I demand a resolution per the above.  Otherwise, legal action will be taken.

Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I accept the response from the company and if they are refunding my money, I am satisfied.  My biggest issue is in the multiple phone conversations and emails and faxes, not once was it mentioned that they would not accept my termination due to the address not matching.  I moved in the last year, so obviously, my address changed.  In every correspondence, they had my total ID along with my ambassador ID to confirm my identity.  The address issue I feel is just an excuse.  They have made termination easier by giving you the option to terminate it online.  I already have done so (again).  Anyway, I hope that this situation is over.  Thank you very much for mediating this for me.  I doubt it would have ever been resolved otherwise.  

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.

I have found that the complainant is within Customer our return policy for

their August and September orders per their email request on October...

15, 2015.

Two separate refunds have been processed for $133.70 for each order. The order that processed in October has been refunded

$138.03. Your auto order has been canceled, your payment information

removed and your account closed. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order [redacted] will be refunded, $152.79.The complainant’s account has been closed. If you should need anything further...

please let us know.