Plexus Worldwide

To whom it may concern;
I apologize for any confusion. Please do not return the

unwanted product. We understand this is our normal policy but appreciate your

patience during our computer systems change over.
Your $29.95 refund for this unwanted product was processed

yesterday. Please allow 3-5 business days for your bank to process this

transaction and the funds to reflect back into your account.
I also emailed you instructions on how to alter and manage

your auto-shipment online yourself.
You may also reply directly to your email tickets that I replied

to yesterday to reach me directly with any further questions.  [redacted] – “Plexus:

User Name and Password”[redacted] – “Unable to Access Account”[redacted] – “Backoffice Password”
If you should need anything further please let me know.

I am rejecting this because Plexus did not refund my first order, they only did  the 3 orders after the first initial order. My email on Oct 24 is well with in the 60 day money back guarantee for that  initial order. Plexus did refund orders after that but I should still get my initial order refunded since I contacted them in the time frame they set.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. Please see the attached.  
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

reviewed and closed.  The complainant’s

order [redacted] dated 11/20/2015 has been refunded, $149.75.  Please allow 5-7 business days for refunds to

reflect into the complainant’s bank account. It is not necessary to return this

order. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled. We apologize for the delay.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/12/2015 to request that future monthly auto shipments be canceled. Unfortunately this email is dated after the complainant’s auto shipment date of 11/7/2015.  However this email does service as notice to return order [redacted] for refund. Return instructions will be emailed to the complainant.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
My complaint has been handled. #[redacted]. No further assistance is required.Thank you

Regards,

Debra Hanson

This business is impossible to get into contact with!!! Be it e-mail or phone calls to the customer service line.
They don't return email questions.
It is almost impossible to discontinue the auto pay service. They won't contact a person to help them cancel their account.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 10/20/2015 has been refunded, $150.18.
The complainant’s order [redacted] dated 11/18/2015 has been refunded, $148.87.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 2/26/2016 was shipped 2/29/2016 with the USPS tracking number [redacted]. However this order was marked as “Undeliverable as Addressed” on 3/2/2016 by USPS and returned to the sender.
This order was reshipped to the complainant with order [redacted]. Order [redacted] was assigned the tracking number USPS [redacted]. However this tracking does not show any shipping movements. This order will be reshipped with the same tracking number.
The complainant’s order [redacted] dated 2/26/2016 will be refunded, $103.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delays.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I was contacted by a friend who is an ambassador for Plexus worldwide. She told me all about how wonderful Plexus was and how it was the golden egg of the health world. She assured me it would help me loose weight, lower blood pressure and "feel better"....even though I felt just fine. 3 months in, nothing changed! No noticeable change at all (only thing thinner was my waller) and it's insanely expensive and nobody could possibly afford to pay what they ask for every month (which is how they get you to sign up!). I said it wasn't working and I would no longer be using it. She went on to say I probably have a leaky gut....a what? Seriously? Are you a doctor now? Can you see inside me and see goop leaking from my gut?!?! She suggested I try another overpriced product to help the first overpriced product work, um no. Not to mention I'm a breastfeeding mom (which I was assured over and over again was fine) and didn't want to be putting all these chemicals into my and my baby's body. Bottom line, this company is a scam, a pyramid scheme and I hope they go out of business before they take more hard earned money from people looking to loose weight and searching for a healthy lifestyle.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s Ambassador Account has been closed.
The complainant’s order [redacted] dated 5/24/2015 has been refunded, $122.29.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. We apologize for the delay. We are striving to do our best in accommodating our ambassadors' and customers’ requests.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: [redacted]
The complainant’s order [redacted] dated 3/14/2016 will be refunded, $175.88. This amount is minus the original shipping charge of $4.05 per the policy above.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
We apologize for the delay. It is not necessary to return this order or original packaging at this time.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order 7637421 has been refunded, $90.90. The complainant’s account has been closed. If you should need anything...

further please let us know.

My wife ordered Plexus Worldwide products through a family member who is an "ambassador" for the company. The products she used included Plexus Slim, Bio Cleanse, Pro Bio 5 and Plexus Boost. The monthly fee for the triplex plan (Plexus Slim, Bio Cleanse & Pro Bio 5) is roughly $120.00 a month (per person) plus an annual fee of $34.95. My wife saw no results after using the products and, in fact, developed an increased number of headaches. My wife decided to cancel future orders that were on an auto shipment plan. Despite numerous attempts to cancel, our credit card is still being improperly billed. Plexus International offers a "60 day money back guarantee" if the consumer is not satisfied with the product(s) and the company boasts only a 1% return rate on their products. Following my wife's negative experiences, I decided to research Plexus International and found several online complaints filed by customers who were unsatisfied with the products and or the billing and business practices of Plexus International. Several of the complaints included improperly billing and involved customers who were ignored when they tried to obtain a refund under the "60 day money back guarantee". I also discovered Plexus Worldwide received a warning letter from the FDA concerning false or misleading advertising practices. In April of 2015, a consumer filed a lawsuit against Plexus Worldwide in California following the discovery of lead in some of the company's products. While some customers feel they see results after using these products, many others see nothing at all. Plexus Worldwide's business practices are "shady" to say the least. My motivation in filing this complaint is to protect future unwitting consumers who are duped into false promises of better health and are bilked out of their hard earned money.

Hello,Thank you for contacting us. Ms. [redacted] was contacted on 3/20/14 via email to edit her [redacted] page name since she used our company name as is against policy. At this time we have not received confirmation from Ms. [redacted] that the name has been changed. If Ms. [redacted] wishes to submit...

a screenshot of her page with the name changed, we can unmark her account and reinstate her backoffice.It's important that we mention Ms. [redacted] account is active and has the ability to place order and has been placing orders since she was notified she needed to change the name on her [redacted] page.The product Ms. [redacted] is asking for we believe is a replenishment order from a customer sale but unfortunately am not able to confirm this since this email doesn't state a customer sale.Can she confirm she is waiting for a customer sale replenishment?Thank you,[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order [redacted] will be refunded, $152.79.The complainant’s account has been closed. If you should need anything further...

please let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.

I have found that the complainant is within Customer our return policy for

their August and September orders per their email request on October...

15, 2015.

Two separate refunds have been processed for $133.70 for each order. The order that processed in October has been refunded

$138.03. Your auto order has been canceled, your payment information

removed and your account closed. If you should need anything further please let us know.