Plexus Worldwide

I cannot accept this response until the funds have actually been refunded. As of today 4/15/16, they have not. Since opening this case, I have received hostile and threatening emails from one of the Plexus ambassadors, John Mark Lancaster. It seems as though Plexus Worldwide cannot act as a whole and I am receiving very conflicting responses. John M[redacted] is a representative of Plexus Worldwide who is tasked to speak on behalf of Plexus Worldwide. I am not sure which Plexus Worldwide representative can be trusted with this matter. Once this issue is resolved and the $147.57 has been returned to my account, I will happily close this claim with satisfaction. Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.Plexus Worldwide Ambassadors are now able to visit plexus.myvoffice.com to register their Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Ambassador’s account.The Complainant’s Ambassador monthly auto shipment has been canceled.The complainant contacted our customer service department by email on 2/23/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.The complainant’s order [redacted] dated 2/26/2016 will be refunded, $127.32.The complainant’s order [redacted] dated 3/26/2016 will be refunded, $127.32.Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.It is not necessary to return the order at this time. We apologize for the delay.If the complainant wishes to close their ambassador account they may do so by logging into their account at [redacted]. Clicking communications, then library, and under business forms click ambassador cancellation form.Please let me know if you need anything further.Thank you,Ashley E[redacted]Compliance AgentPhone: [redacted]Fax: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by lthe business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The bank received the credit. Sorry for delay but I was in the hospital.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/9/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/2/2015 has been refunded, $99.85.
The complainant’s order [redacted] dated 1/1/2016 has been refunded, $103.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.

8pt;">Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Unfortunately I am not able to locate any substantiation dated further than 2/22/2016 of the complainant requesting assistance with the auto shipment they edited online. Please see the attached emails. Normally the Ambassador would be advised to refuse the unwanted order. Once the order was received back in new condition the order would be refunded minus the original shipping charges.  This is because the complainant’s order is covered by the ambassador’s return policy; Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
However in the interest of resolving this complaint the complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 2/22/2016 has been refunded, $119.28.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.

8pt;">Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s customer, [redacted], order [redacted] dated 2/18/2015 has been UPS overnight shipped with tracking number [redacted]
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please see the attached full response.
Please let us know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 4/6/2016 has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery.  
The complainant’s order will also be refunded 15% in the amount of $15.93 per their request to also be discounted. This is in addition to the 15% discount already applied to the order at purchase.
We apologize for the delays.
Please let me know if you need anything further.

I received two (2) charges - each $231.21, from this company on my bank account this morning. I've never even heard of them. I filed a claim with my bank and my local police department. This is absurd and inconvenient as nearly $500, is held up under investigation. As soon as I seen the name on my bank account, I went online to look up what this company was. I don't order any type of their products so, I don't even know how they got my card number. Hopefully the police and my bank will get to the bottom of this fraudulent company and these absurd charges. BEWARE if your a legitimate customer.

I was incorrectly told by a Plexus sales rep that there is no caffeine in their products. Upon buying the trial pack of the Plexus Slim "pink drink" and doing a search on the ingredients, I found that the very first ingredient is unroasted coffee beans...which contain caffeine. I know that this would not be a problem for most people, but I specifically told the rep that I could not tolerate caffeine as I have a heart condition and she still guaranteed that there was no caffeine in their products.

This company is not a scam and the products do work if you are consistent and follow the recommendations! I have been with the company for over a year and would not go back! I've lost weight, am more active, my entire personality has changed for the better, I lost inches and I'm making money. Of course there have been computer problems and glitches in the new system (sort of like with Obama Care when it first started) but the company is more than willing to make things right! No, Plexus is not a magic pill and you cannot expect to see changes over night. But the products are the best on the market and I plan on taking them the rest of my life which looks like it's gonna be longer with Plexus than it would have without!

This company is a scam, they only let you try the product if you sign up with an auto billed back order and if you want to cancel it takes them forever to do it. I cancelled my order 4 days ago and today they shipped it. Now I have to go through the trouble of returning it because 4 days was not enough time for them to stop shipment. I regret ever wanting to try this product.

I tried Plexus and did not experience any of the results they claimed. So as per their policy I tried to get a refund. I called every day, day after day after day, at various times and sat on hold for hours no one ever answered.
I emailed them and got an auto generated reply that said they had extremely high volume and couldn't get back to me.
I think this company is a pyramid scheme to make money but I do not think it does what it claims. I also think that getting your money back takes an extreme process.

I began taking Plexus on March 2, 2013. My start out weight was 287 pounds. To date I am 208 pounds! I am extremely pleased with my weight loss, customer service, upline, downline and everything in between!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

To Whom It May Concern;Thank you for allowing me the chance to address this complaint. After careful review of the account in question, I have discovered that a cancellation form was emailed to the Ambassador on 10/21/2014. As stated in 9.A.1 of the policies and procedures agreed to...

upon sign up the Ambassador will need to fill out that form and get it back to us in order to cancel their account. As this is a business the Ambassador is attempting to cancel, we do require a cancelation form with written signature in order to process a cancelation. During the cancelation process the annual fee of $34.95 will be refunded. If there is any further questions please do not hesitate to let us know.Thank you.

Thank you for this opportunity to respond to this complaint. I have looked into the complainants account with us. I was able to locate the refund request and expedite the processing. The refund has been processed as of today, 04/24/2015.  We sincerely apologize for the delay. Please allow 3-5...

business days for the credit to be reflected, depending upon the financial institution.I hope this is to the satisfaction of the complainant. If you should need anything further please, let me know.Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s account has been closed and the requested$84.00 refunded today. Please allow 3-5 business days for this refund toreflect into the...

complainant’s bank account. The complainant may keep or dispose if the delivered productto avoid any further wasted time. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and the...

monthly

auto-shipment canceled. The complainant’s order [redacted] dated 11/9/2015 has been

refunded, $29.05.The complainant’s order [redacted] dated 12/9/2015 has been refunded,

$29.05. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.