Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.Plexus Worldwide Ambassadors are now able to visit plexus.myvoffice.com to register their Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Ambassador’s account.The Complainant’s Ambassador monthly auto shipment has been canceled.The complainant contacted our customer service department by email on 2/23/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.The complainant’s order [redacted] dated 2/26/2016 will be refunded, $127.32.The complainant’s order [redacted] dated 3/26/2016 will be refunded, $127.32.Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.It is not necessary to return the order at this time. We apologize for the delay.If the complainant wishes to close their ambassador account they may do so by logging into their account at [redacted]. Clicking communications, then library, and under business forms click ambassador cancellation form.Please let me know if you need anything further.Thank you,Ashley E[redacted]Compliance AgentPhone: [redacted]Fax: [redacted]

I cannot accept this response until the funds have actually been refunded. As of today 4/15/16, they have not. Since opening this case, I have received hostile and threatening emails from one of the Plexus ambassadors, John Mark Lancaster. It seems as though Plexus Worldwide cannot act as a whole and I am receiving very conflicting responses. John M[redacted] is a representative of Plexus Worldwide who is tasked to speak on behalf of Plexus Worldwide. I am not sure which Plexus Worldwide representative can be trusted with this matter. Once this issue is resolved and the $147.57 has been returned to my account, I will happily close this claim with satisfaction. Thank you.

We had an issue with product not being sent but with one call, they were quick to send DOUBLE the product AND refund us! We love the products- we have lost weight and feel so much better!

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
The complainant’s order [redacted] refund was processed by Plexus Worldwide in the amount of $147.57 back to the original payment method, a card ending in 6038 on 4/15/2016. However it takes the complainant’s banking institution anywhere from 3-7 business days from that day, 4/15/2016 to complete the transfer and the funds to reflect bank into the complainant’s bank account. Please see the attached.
The complainant also provided the correspondence between themselves and their sponsoring ambassador to be reviewed and any necessary action taken.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $118.35.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 12/29/2015 has been shipped with the tracking number [redacted]. USPS.com currently reads an expected delivery date of 1/19/2015.
We apologize for the delay.
The complainant’s order has also been copied with order [redacted] with no charges to the complainant for the requested compensation.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/23/2015 to request that future monthly auto shipments be canceled and inform of the returning shipments.
The complainant’s order [redacted] dated 10/12/2015 has been refunded, $242.91.
The complainant’s order [redacted] dated 11/12/2015 has been refunded, $242.91.
The complainant’s order [redacted] dated 12/12/2015 has been refunded, $242.91.
The complainant’s order 81214236 dated 1/12/2016 has been refunded, $273.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return any further orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s accounts have been...

reviewed and closed.  The complainant’s

order [redacted] from 10/22/2015 has been refunded, $62.91. The complainant’s

order [redacted] from 11/22/2015 has been refunded, $58.59.   Please

allow 5-7 business days for refunds to reflect into the complainant’s bank

account. It is not necessary to return either orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/19/2016 has been canceled refunded, $155.20.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Brandy F[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

This company is a scam, they only let you try the product if you sign up with an auto billed back order and if you want to cancel it takes them forever to do it. I cancelled my order 4 days ago and today they shipped it. Now I have to go through the trouble of returning it because 4 days was not enough time for them to stop shipment. I regret ever wanting to try this product.

This company is not a scam and the products do work if you are consistent and follow the recommendations! I have been with the company for over a year and would not go back! I've lost weight, am more active, my entire personality has changed for the better, I lost inches and I'm making money. Of course there have been computer problems and glitches in the new system (sort of like with Obama Care when it first started) but the company is more than willing to make things right! No, Plexus is not a magic pill and you cannot expect to see changes over night. But the products are the best on the market and I plan on taking them the rest of my life which looks like it's gonna be longer with Plexus than it would have without!

Thank you for the opportunity to address this complaint. Plexus Worldwide, Inc. encourages all potential ambassadors to try our products as a customer first. This is to ensure that they find our products to their liking and in all hopes it works to their success. Once a potential...

ambassador decides to sign up to be a distributor with our company a charge of $34.95 is incurred. This charge is a startup cost for the business created. At this point the cost of our products is given at a wholesale rate and the Ambassador is given access to their own web page, as well as access to various other resources and is no longer entitled to the customer 60 day return policy. During sign up as an Ambassador (distributor) the policies and procedures of Plexus Worldwide, Inc. must be agreed to. Part of these policies and procedures is the return policy broken down by Retail Customers, Preferred Customers, Ambassadors and Ambassadors’ customer (direct transaction). Below is the insert in regard to Ambassador Returns:3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.  Unfortunately for the order in July the 5 Day period had been exhausted and a refund was not authorized. The order from August however does fall within this 5 days from the date of receipt. I have corrected the misunderstanding by refunding the total cost of the product back to the Ambassador for this order. I sincerely apologize for any inconvenience this delay in refunding may have caused. If there is anything further needed please do not hesitate to let us know.Best Regards,

[redacted]Plexus Worldwide, Inc.

I was incorrectly told by a Plexus sales rep that there is no caffeine in their products. Upon buying the trial pack of the Plexus Slim "pink drink" and doing a search on the ingredients, I found that the very first ingredient is unroasted coffee beans...which contain caffeine. I know that this would not be a problem for most people, but I specifically told the rep that I could not tolerate caffeine as I have a heart condition and she still guaranteed that there was no caffeine in their products.

I began taking Plexus on March 2, 2013. My start out weight was 287 pounds. To date I am 208 pounds! I am extremely pleased with my weight loss, customer service, upline, downline and everything in between!

I received two (2) charges - each $231.21, from this company on my bank account this morning. I've never even heard of them. I filed a claim with my bank and my local police department. This is absurd and inconvenient as nearly $500, is held up under investigation. As soon as I seen the name on my bank account, I went online to look up what this company was. I don't order any type of their products so, I don't even know how they got my card number. Hopefully the police and my bank will get to the bottom of this fraudulent company and these absurd charges. BEWARE if your a legitimate customer.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.
Plexus...

Worldwide’s return policies can be viewed at http://plexusworldwide.com/products/guarantee. (please see the attached. )The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 7/7/2016 through the online sign up process. 
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order #[redacted], dated 7/9/2016 was a welcome pack. This order included their $34.95 signup fee and the following products at a discounted price: 1 Triplex combo pack, 1 bottle of X Factor Vitamins, and 1 bottle of Plexus Edge.
The complainant’s 2nd order #[redacted], dated 8/18/2016, contained 1 Triplex combo pack, 1 bottle of X Factor Vitamins, and 1 bottle of Plexus Edge.
After a review of the complainant’s Ambassador Account we were able to determine that compliant did not request a product refund until 9/15/2016.
Unfortunately we are unable to issue a refund to complainant as their request was outside of the Ambassador allotted 5 day time frame.
Should the complainant have any documentation to show they contacted Plexus Worldwide or our customer service department within 5 days of receiving their most recent order we would be happy to reevaluate this request.
If the compliant feels they were misled by their Plexus Sponsor they may provide any documentation of unethical activity to [email protected].
The complainant’s ambassador account has been closed.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s account has been closed and the requested$84.00 refunded today. Please allow 3-5 business days for this refund toreflect into the...

complainant’s bank account. The complainant may keep or dispose if the delivered productto avoid any further wasted time. If you should need anything further please let us know.

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Where and how would you like the plexus product returned to you. Please let me know asap.

Regards,