Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order 7637421 has been refunded, $90.90. The complainant’s account has been closed. If you should need anything...

further please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

closed.  The complainant’s

order [redacted] dated 10/02/2015 has been refunded, $207.90. Please allow 5-7

business days for funds to reflect into the complainant’s bank account. It is

not necessary to return this order. Our return policy states “You will need to

return any unused product along with its original packaging to Plexus prior to

a refund being issued for your product purchase, less shipping & handling.”

It is not necessary to return this order but the original shipping charges

$9.43 will not be refunded. We apologize for the

delay in our response. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
 
Thank you so much.  You have managed to accomplish in less than 24 hours what I have not been able to accomplish in months.  

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
The complainant and myself and be corresponding by email this morning, 12/31/2015. Please see the attached emails.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. If the complainant could please review the attached proof of refunds and also their bank account for the card ending in 3010. All refunds were processed back to the original payment method. The card ending in [redacted]
The mentioned RMA # [redacted] for $145.71 was not able to be processed due to the order [redacted] already being refunded in full $149.76 on 10/27/2015.
The complainant’s order [redacted] was also refunded $130.10 on 1/7/2015.
The complainant’s order [redacted] was also refunded $129.94 on 1/7/2015.
Please see the provided screen shot that all three orders on the complainant’s account [redacted] have been refunded.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s Ambassador Account has been closed.
The complainant’s order [redacted] dated 5/24/2015 has been refunded, $122.29.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 2/26/2016 was shipped 2/29/2016 with the USPS tracking number [redacted]. However this order was marked as “Undeliverable as Addressed” on 3/2/2016 by USPS and returned to the sender.
This order was reshipped to the complainant with order [redacted]. Order [redacted] was assigned the tracking number USPS [redacted]. However this tracking does not show any shipping movements. This order will be reshipped with the same tracking number.
The complainant’s order [redacted] dated 2/26/2016 will be refunded, $103.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 4/2/2016 will be refunded, $115.55. This amount is minus the original shipping charge of $4.05. However it is not necessary to return the order or original packaging at this time. Please see the preferred customer return policy.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.
Thank you for your patience. Plexus Worldwide has recently under gone a computer system update. Unfortunately this has caused delays in our customer service. we apologize for the delay.
After...

a review of the complainants preferred customer account I was able to confirm that a refund was issued on 5/20/2016 in the amount of $129.00. I have included an image of this refund as confirmation. Please allow 5-7 business days for this refund to be processed back to the original payment method and for the funds to reflect back into the complainant's bank account.
Additionally, the complainants preferred customer account has been closed.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. After a reviewing the information provided by the complainant we were able to confirm that an order was placed on 7/13/2016 using the complainant’s payment...

information. A refund was processed on 8/22/2016, in the amount of $140.39.   Please allow 5-7 business days for the funds to reflect on the complainant’s bank account.   We apologize for the delay. Additionally it appears that the complainant may have received some misinformation from our Customer Service team. This information has been notated and is to be reviewed by management for further action. The complainant is welcomed to contact the Plexus Compliance department directly at [redacted] should they have any additional questions. The Compliance Department is available Monday-Friday, 8am-5pm (MST.) Please let me know if you need anything further.

Hello,Thank you for contacting us. Ms. [redacted] was contacted on 3/20/14 via email to edit her [redacted] page name since she used our company name as is against policy. At this time we have not received confirmation from Ms. [redacted] that the name has been changed. If Ms. [redacted] wishes to submit...

a screenshot of her page with the name changed, we can unmark her account and reinstate her backoffice.It's important that we mention Ms. [redacted] account is active and has the ability to place order and has been placing orders since she was notified she needed to change the name on her [redacted] page.The product Ms. [redacted] is asking for we believe is a replenishment order from a customer sale but unfortunately am not able to confirm this since this email doesn't state a customer sale.Can she confirm she is waiting for a customer sale replenishment?Thank you,[redacted]

To Whom It May Concern, Thank you for the opportunity to respond.The process to purchase as an ambassador is an intricateprocess and requires much more information than purchasing as a customer. Ihave attached a screenshot of the Welcome Pack purchased as well as the pointin sign-up the complainant would have had to accept the Policies and Proceduresin order to continue with the sign-up process. In addition to this information and name, address andbilling information the complainant would have to enter their Social Securitynumber and select their method for earnings payout. I have also attached screenshots of that section of the sign-up process.As I stated previously it is our responsibility to adhere tothe Policies and Procedures therefore, I am unable to grant the complainantsrequest to refund outside of the policy agreed to.If you should need anything further please let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been reviewed and...

closed. The complainant’s order [redacted] dated 11/28/2015 has been

refunded, $121.46. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been reviewed and...

closed. The complainant’s order [redacted] dated 10/7/2015 has been

refunded, $281.83. The complainant’s order 80401958 dated 11/7/2015 has been

refunded, $277.78. The complainant’s order [redacted] dated 12/7/2015 has been

refunded, $277.78. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return any further

orders at this time.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed per their...

request.The complainant’s order [redacted] dated 11/11/2015 has been refunded, $32.19.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant and I have been corresponding by email yesterday, 1/4/2016 and today, 1/5/2016 to resolve this complaint. Please see the attached.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 12/25/2015 has been returned to sender with the tracking number [redacted]. This order [redacted] has been refunded, $109.23.
The complainant’s order [redacted] dated 2/25/2016 processed after the complainant submitted their cancellation form, 12/30/2015. This order [redacted] has been refunded $113.28.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return order [redacted] at this time.
We apologize for the delay.