Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant and I have been corresponding by email yesterday, 1/4/2016 and today, 1/5/2016 to resolve this complaint. Please see the attached.
We apologize for the delay.
Please let me know if you need anything further.

Product from this company was ordered using my debit card without my authorization. On the same exact day, two hours after the product was ordered I called to cancel. I requested a refund and was told that it would take three days to get my money back on to my card. But, what has me so upset is that I was told by the customer service representative that they are located in Arizona directly across the street from where the product is shipping from -- but they can't stop it from shipping. Whatever!!! That is nonsense! So, I then asked to speak with the manager. She then gets on the phone and tells me that once an order gets a tracking number it can't be stopped from going out, per their stupid policy. Really! Two hours after the order is placed on the same day? Then she proceeds to say "unless it were our mistake we could stop it but then, cleans it up and lies about it all at the same time only to turn right around and say they can't stop the order either. At this point I'm confused. So then, I say to her "so you're going to ship the product anyway in hopes that I get it and change my mind and keep it. I had to repeat myself to this lady 1,000 times telling her that I don't want it and not to ship it to my home. If I tell you don't ship something before its even packaged to go out you should respect my decision. I encourage everyone to spread the word about this company. I have never heard of these people, this product and of what it even does. But, to force shipment of product to someone that can clearly be prevented from shipping two hours after you receive the order is insane to me. That is not good.

Plexus Worldwide is based in [redacted] but I am from [redacted] and this particular incident involved my interaction with my "Ambassador", [redacted] for assuring me that she would cancel my account before my next auto ship. I tried some of the products and they did nothing but make me sick to my stomach. She assured me that I could cancel at any time but lo and behold - the customer log in site does not allow it so I contacted my "Ambassador" and she assured me she took care of it (this I have in writing). How would I know any differently since as a customer, I can't even control my own account online!! Needless to say, the following month, I get an email from Plexus Worldwide stating my credit card got charged and they were shipping my products and how excited I should be when they arrive. I contacted her and expressed my disapproval and concern and again, she told me she took care of it. Well, [redacted], obviously you did not. Then she contacts me and tells me that I, as the customer, have to call and cancel it myself. Shouldn't you have known that 3 weeks earlier when I contacted you to cancel it?? So I had to call Plexus directly and resolve it which I would have done 3 weeks sooner had I known I had to but my "Ambassador" (emphasis on the middle of the word) told me it had to come from her as my representative. I demanded a refund to my credit card which took 4 days and again, is unacceptable since they had no problem getting my money in 1 day. I had to follow their rules and steps for returning the product which allowed me to return it without paying shipping but which also involved taking time off work to go to a post office because I work 9 to 5 and so does most of the rest of the world! Days later, my credit card gets refunded minus the shipping costs. ARE YOU FREAKING KIDDING ME??? I have contacted them repeatedly and am told the same answer over and over that because my auto shipment did not get cancelled before it shipped, I am responsible for the shipping costs. My opinion is [redacted] is responsible for the shipping costs and some may say what is the big deal, it's only about 6 bucks. It is the principle and it is the idea that they are scamming others as well. My opinion is the company is a hoax and a pyramid scheme. They are awful and so are their products.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. After a reviewing the information provided by the complainant we were able to confirm that an order was placed on 7/13/2016 using the complainant’s payment...

information. A refund was processed on 8/22/2016, in the amount of $140.39.   Please allow 5-7 business days for the funds to reflect on the complainant’s bank account.   We apologize for the delay. Additionally it appears that the complainant may have received some misinformation from our Customer Service team. This information has been notated and is to be reviewed by management for further action. The complainant is welcomed to contact the Plexus Compliance department directly at [redacted] should they have any additional questions. The Compliance Department is available Monday-Friday, 8am-5pm (MST.) Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.
Thank you for your patience. Plexus Worldwide has recently under gone a computer system update. Unfortunately this has caused delays in our customer service. we apologize for the delay.
After...

a review of the complainants preferred customer account I was able to confirm that a refund was issued on 5/20/2016 in the amount of $129.00. I have included an image of this refund as confirmation. Please allow 5-7 business days for this refund to be processed back to the original payment method and for the funds to reflect back into the complainant's bank account.
Additionally, the complainants preferred customer account has been closed.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed per their...

request.The complainant’s order [redacted] dated 11/11/2015 has been refunded, $32.19.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I accept the response from the company and if they are refunding my money, I am satisfied.  My biggest issue is in the multiple phone conversations and emails and faxes, not once was it mentioned that they would not accept my termination due to the address not matching.  I moved in the last year, so obviously, my address changed.  In every correspondence, they had my total ID along with my ambassador ID to confirm my identity.  The address issue I feel is just an excuse.  They have made termination easier by giving you the option to terminate it online.  I already have done so (again).  Anyway, I hope that this situation is over.  Thank you very much for mediating this for me.  I doubt it would have ever been resolved otherwise.  

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
 
Thank you so much.  You have managed to accomplish in less than 24 hours what I have not been able to accomplish in months.  

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 3/1/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 4/2/2016 will be refunded, $115.55. This amount is minus the original shipping charge of $4.05. However it is not necessary to return the order or original packaging at this time. Please see the preferred customer return policy.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 12/25/2015 has been returned to sender with the tracking number [redacted]. This order [redacted] has been refunded, $109.23.
The complainant’s order [redacted] dated 2/25/2016 processed after the complainant submitted their cancellation form, 12/30/2015. This order [redacted] has been refunded $113.28.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return order [redacted] at this time.
We apologize for the delay.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. If the complainant could please review the attached proof of refunds and also their bank account for the card ending in 3010. All refunds were processed back to the original payment method. The card ending in [redacted]
The mentioned RMA # [redacted] for $145.71 was not able to be processed due to the order [redacted] already being refunded in full $149.76 on 10/27/2015.
The complainant’s order [redacted] was also refunded $130.10 on 1/7/2015.
The complainant’s order [redacted] was also refunded $129.94 on 1/7/2015.
Please see the provided screen shot that all three orders on the complainant’s account [redacted] have been refunded.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appeari spoke with plexus on the phone.  They told me to return rhe unopened package to it, which I did. Plexus now has BOTH my money and product.  Plexus has not responded to multiple emails.  Plexus needs to refund out money.  If not, it then needs to send the order back to me. Plexus cannot keep my money and the order - that would be stealing.I demand a resolution per the above.  Otherwise, legal action will be taken.

Regards,[redacted]

I am so frustrated with plexus right now it's hard to express in words. I am on auto ship for products but can not stop them from shipping and charging my card monthly. There is no way to get in on a call, in fact I was on hold and hour and a half one time. I have sent multiple emails with only a auto response for 2 months but they continue to charge my card. My advice do not give this company your card info what so ever. I'm going to file a law suit against them this week to get them to respond to my cslls and emails.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been reviewed and...

closed. The complainant’s order [redacted] dated 10/7/2015 has been

refunded, $281.83. The complainant’s order 80401958 dated 11/7/2015 has been

refunded, $277.78. The complainant’s order [redacted] dated 12/7/2015 has been

refunded, $277.78. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return any further

orders at this time.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been reviewed and...

closed. The complainant’s order [redacted] dated 11/28/2015 has been

refunded, $121.46. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  My credit card is not showing a credit from 01-05-15 at close of business, today, 01-07-14.  Credits usually show online in 48 hours.  When I actually see the refund posted, I will then consider this closed and not until that time.  It is very sad it took this action on my part to get this accomplished, if it indeed has been completed. 

Regards,[redacted]

Plexus Worldwide continues to send, unwanted and cancelled, subscription products. The automatic subscription was for their powdered Slim Drink, my wife ordered. The product was on special savings one time so she ordered a two month supply to save the next month's expense. The next month the company sent her some pregnancy products instead of the normal powdered drink mix. When she contacted the company she was told she must take a shipment of some product each month (at a cost of over one hundred dollars!). She instructed the operator that she wanted to cancel the membership(?) subscription. They agree, but continue the automatic billing and shipping. Every month since cancelling we get a bill and a shipment. Numerous calls contacting the company have not resolved this continuing problem.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

closed.  The complainant’s

order [redacted] dated 10/02/2015 has been refunded, $207.90. Please allow 5-7

business days for funds to reflect into the complainant’s bank account. It is

not necessary to return this order. Our return policy states “You will need to

return any unused product along with its original packaging to Plexus prior to

a refund being issued for your product purchase, less shipping & handling.”

It is not necessary to return this order but the original shipping charges

$9.43 will not be refunded. We apologize for the

delay in our response. Please let me know if you need anything further.

I have been very disappointed that Plexus Slim has compromised their intergrity in this product known as Plexus Slim. The product itself I find to be good. However, the way the company treat its customers is horrific. Waiting to speak with a representative from the company is pretty much impossible. Holding to speak to someone for almost 1 hour and then finally giving up....and while waiting, we are forced to listen to customer after customer tell how wonderful the product is....when we are being treated so wrongfully. The reason why I needed to speak with someone is because this product I pay for (which is very costly, is supposed to come at a particular time each month, as the body gets into a rhythm with this product. I personally am taking their Plexus Slim pink drink. The box comes in 30 little packets. It is in powder form and you mix it with water. I am supposed to take one each day. I have not had a new supply for 8 days now!!!!!I am still waiting for my shipment!!!!!! And you cannot contact anyone about it. Super disappointed with how Plexus Slim takes care of their customers.