Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s accounts have been closed. The monthly auto shipment on the complainant’s preferred customer account has been canceled. I believe there may have been further confusion due to the complainant having two accounts with Plexus Worldwide.
The complainant created an Ambassador account ([redacted]) 7/5/2015 and also a preferred customer account ([redacted]) on 7/5/2015.
The complainant submitted our form to cancel Ambassador Account to our customer service department however the ambassador account does not have any current orders.
The complainant’s preferred customer account did have a current auto-shipment and current orders.
The complainant’s disputed amount, order [redacted] dated 1/5/201 has been refunded, $139.32.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Brandy F[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/19/2016 has been canceled refunded, $155.20.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,Rendi C[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some...

delays. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 3/1/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 4/1/2016 will be refunded, $27.24. The complainant’s order [redacted] dated 3/1/2016 will be refunded, $30.98. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for the delay.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 3/9/2016 will be refunded, $170.97.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] has been shipped UPS overnight with the tracking number, [redacted].
The complainant’s order [redacted] will also be shipped with the USPS tracking number [redacted].
The complainant will be receiving two shipments of the same order. We are not able to stop the regular USPS shipment and commissions correctly pay out. This is the reason our Customer Service agent advised the complainant that we are not offering expediting shipping at this time.   
The complainant’s order [redacted] dated 3/22/2016 has been refunded 20%, $67.15.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delays and frustration you have been caused.
Please let me know if you need anything further.

I sent you a complaint about this company they emailed me saying they would stop the auto ship and refund my money just got my credit card bill and the money wasn't refunded I can't reach them by phone [redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. We have reviewed the payment information provided by the complainant and confirmed that the complainant was unfortunately the victim of fraud. After confirming...

that the complainants’ credit card was used fraudulently a refund was issued on 7/18/2016 in the amount of $509.96. (Please see attachment) We apologize for any miscommunication from our Customer Service department.  We recommend that the complainant contacts their local banking institution and takes the necessary security steps to protect themselves from future fraudulent activity. We apologize for the delay. Please let me know if you need anything further.

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Where and how would you like the plexus product returned to you. Please let me know asap.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this complaint.
Plexus...

Worldwide’s return policies can be viewed at http://plexusworldwide.com/products/guarantee. (please see the attached. )The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 7/7/2016 through the online sign up process. 
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order #[redacted], dated 7/9/2016 was a welcome pack. This order included their $34.95 signup fee and the following products at a discounted price: 1 Triplex combo pack, 1 bottle of X Factor Vitamins, and 1 bottle of Plexus Edge.
The complainant’s 2nd order #[redacted], dated 8/18/2016, contained 1 Triplex combo pack, 1 bottle of X Factor Vitamins, and 1 bottle of Plexus Edge.
After a review of the complainant’s Ambassador Account we were able to determine that compliant did not request a product refund until 9/15/2016.
Unfortunately we are unable to issue a refund to complainant as their request was outside of the Ambassador allotted 5 day time frame.
Should the complainant have any documentation to show they contacted Plexus Worldwide or our customer service department within 5 days of receiving their most recent order we would be happy to reevaluate this request.
If the compliant feels they were misled by their Plexus Sponsor they may provide any documentation of unethical activity to [email protected].
The complainant’s ambassador account has been closed.
Please let me know if you need anything further.

Thank you for the opportunity to address this complaint. Plexus Worldwide, Inc. encourages all potential ambassadors to try our products as a customer first. This is to ensure that they find our products to their liking and in all hopes it works to their success. Once a potential...

ambassador decides to sign up to be a distributor with our company a charge of $34.95 is incurred. This charge is a startup cost for the business created. At this point the cost of our products is given at a wholesale rate and the Ambassador is given access to their own web page, as well as access to various other resources and is no longer entitled to the customer 60 day return policy. During sign up as an Ambassador (distributor) the policies and procedures of Plexus Worldwide, Inc. must be agreed to. Part of these policies and procedures is the return policy broken down by Retail Customers, Preferred Customers, Ambassadors and Ambassadors’ customer (direct transaction). Below is the insert in regard to Ambassador Returns:3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.  Unfortunately for the order in July the 5 Day period had been exhausted and a refund was not authorized. The order from August however does fall within this 5 days from the date of receipt. I have corrected the misunderstanding by refunding the total cost of the product back to the Ambassador for this order. I sincerely apologize for any inconvenience this delay in refunding may have caused. If there is anything further needed please do not hesitate to let us know.Best Regards,

[redacted]Plexus Worldwide, Inc.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

complainant’s order [redacted] dated 11/24/2015 was

delivered 12/11/2015 with the tracking number [redacted]7. Please

see the attachments. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Unfortunately I am not able to locate any email replies from the complainant’s provided email address, [redacted]. Please see the attached correspondence without reply.
However with this notification I was able to contact our refunds department and whom confirmed one of the owed $139.00 refunds did not processed correctly.
We apologize for the delay.
Please see the attached. This refund has been processed today. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

Plexus products have changed my life, for the better! I am no longer dependent on caffeine and energy drinks. I don't crave chocolate like I did. It doesn't take me a half hour to go to the bathroom anymore. I just feel great! I've no doubt that Plexus is behind it as it's the only thing that's changed. Plus, they've made upgrades to their computer systems and processes and have resolved most if not all of the issues that people (including myself) had experienced in the past.

I am totally disappointed and heartbroken with Plexus. The way this business is being ran is totally unacceptable. A website change went into effect in October and it has been a nightmare. You can't get thru on the phone lines. You can't get a response from email. You can't get your products thru the mail in any kind of timely manner or at all. You can't get a refund in a timely manner or at all. What seemed to be a nice company with good leaders, now seems like the company from hell and I won't say what I think about the leaders because it is so bad. It's like the ambassadors are trying so hard to get customers that every time I look at facebook I see another gimmick about these products. Like body cream that makes your hair look fabulous....come on! People giving this stuff to their pets! People being healed from cancer and fibromyalgia and sugar diabetes. PLEASE....STOP THE MADDNESS!!! Do these people has no compliance? Can they just say anything about these products. How do they stay in business with this horrible service?

Every time I receive a package I have to wait downstairs by my mailbox because I always seem to owe Postage or they send the package back to Arizona. The first time it happened I owed 5¢ & I wasn't home at that time so they sent the package back. 2nd package I owed 40¢ so I had to make sure I was home for the next 3 days so I could give my postman the 40¢.

My mom was recommended to try plexus through a coworker at work. we got an order from her husband to try it out for a month, we liked it and a few weeks later I decided to join as an ambassador so I would get discounted plexus for myself and my mom. It's been a week since ordering, I haven't received any tracking information, and/or a response to my emails concerning my order. it has been impossible to get in touch with anyone by phone, the other day I was on hold for nearly an hour before being disconnected by an automated message that there were a high volume of calls and to call back some other time. Although this company has a great product, I regret getting caught in this nightmare that has only just begun. Worst costumer service! I honestly regret spending my hard earned money on them.

I am having an aweful time with this company! Called them numerous times and have been on hold for over an hour...no answer. Emailed many times..no answer. Canceled, no response. Reported them to my credit card and had to stop payment. THey tried four times to get my money, then changed there number somehow and got it to charge my account. I have been so stressed over all this. I have all emails and phone call attemps on record. Talked to Discover card for 30 minutes to put another stop on this. Now I looked on the Revdex.com site and see I'm not the only one with the same issues. HORRIBLE customer service!