Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. We have reviewed the payment information provided by the complainant and confirmed that the complainant was unfortunately the victim of fraud. After confirming...

that the complainants’ credit card was used fraudulently a refund was issued on 7/18/2016 in the amount of $509.96. (Please see attachment) We apologize for any miscommunication from our Customer Service department.  We recommend that the complainant contacts their local banking institution and takes the necessary security steps to protect themselves from future fraudulent activity. We apologize for the delay. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

complainant’s order [redacted] dated 11/24/2015 was

delivered 12/11/2015 with the tracking number [redacted]7. Please

see the attachments. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and the...

monthly

auto-shipment canceled. The complainant’s order [redacted] dated 11/9/2015 has been

refunded, $29.05.The complainant’s order [redacted] dated 12/9/2015 has been refunded,

$29.05. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

Thank you for this opportunity to respond to this complaint. I have looked into the complainants account with us. I was able to locate the refund request and expedite the processing. The refund has been processed as of today, 04/24/2015.  We sincerely apologize for the delay. Please allow 3-5...

business days for the credit to be reflected, depending upon the financial institution.I hope this is to the satisfaction of the complainant. If you should need anything further please, let me know.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I sent you a complaint about this company they emailed me saying they would stop the auto ship and refund my money just got my credit card bill and the money wasn't refunded I can't reach them by phone [redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] has been shipped UPS overnight with the tracking number, [redacted].
The complainant’s order [redacted] will also be shipped with the USPS tracking number [redacted].
The complainant will be receiving two shipments of the same order. We are not able to stop the regular USPS shipment and commissions correctly pay out. This is the reason our Customer Service agent advised the complainant that we are not offering expediting shipping at this time.   
The complainant’s order [redacted] dated 3/22/2016 has been refunded 20%, $67.15.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delays and frustration you have been caused.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Unfortunately I am not able to locate any email replies from the complainant’s provided email address, [redacted]. Please see the attached correspondence without reply.
However with this notification I was able to contact our refunds department and whom confirmed one of the owed $139.00 refunds did not processed correctly.
We apologize for the delay.
Please see the attached. This refund has been processed today. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for the delay.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 3/9/2016 will be refunded, $170.97.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s accounts have been closed. The monthly auto shipment on the complainant’s preferred customer account has been canceled. I believe there may have been further confusion due to the complainant having two accounts with Plexus Worldwide.
The complainant created an Ambassador account ([redacted]) 7/5/2015 and also a preferred customer account ([redacted]) on 7/5/2015.
The complainant submitted our form to cancel Ambassador Account to our customer service department however the ambassador account does not have any current orders.
The complainant’s preferred customer account did have a current auto-shipment and current orders.
The complainant’s disputed amount, order [redacted] dated 1/5/201 has been refunded, $139.32.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To Whom It May Concern;Thank you for allowing me the chance to address this complaint. After careful review of the account in question, I have discovered that a cancellation form was emailed to the Ambassador on 10/21/2014. As stated in 9.A.1 of the policies and procedures agreed to...

upon sign up the Ambassador will need to fill out that form and get it back to us in order to cancel their account. As this is a business the Ambassador is attempting to cancel, we do require a cancelation form with written signature in order to process a cancelation. During the cancelation process the annual fee of $34.95 will be refunded. If there is any further questions please do not hesitate to let us know.Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some...

delays. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 3/1/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 4/1/2016 will be refunded, $27.24. The complainant’s order [redacted] dated 3/1/2016 will be refunded, $30.98. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,Rendi C[redacted]

I tried Plexus and did not experience any of the results they claimed. So as per their policy I tried to get a refund. I called every day, day after day after day, at various times and sat on hold for hours no one ever answered.
I emailed them and got an auto generated reply that said they had extremely high volume and couldn't get back to me.
I think this company is a pyramid scheme to make money but I do not think it does what it claims. I also think that getting your money back takes an extreme process.

I am totally disappointed and heartbroken with Plexus. The way this business is being ran is totally unacceptable. A website change went into effect in October and it has been a nightmare. You can't get thru on the phone lines. You can't get a response from email. You can't get your products thru the mail in any kind of timely manner or at all. You can't get a refund in a timely manner or at all. What seemed to be a nice company with good leaders, now seems like the company from hell and I won't say what I think about the leaders because it is so bad. It's like the ambassadors are trying so hard to get customers that every time I look at facebook I see another gimmick about these products. Like body cream that makes your hair look fabulous....come on! People giving this stuff to their pets! People being healed from cancer and fibromyalgia and sugar diabetes. PLEASE....STOP THE MADDNESS!!! Do these people has no compliance? Can they just say anything about these products. How do they stay in business with this horrible service?

Monday, January 11, 2016   Statement to Revdex.com Arizona I became sick the first time September after starting to take Plexus Slim. I had to be on 3 medicines to get well including antibiotics. After I felt better I started taking it again. I became sick the second time after taking the product for a week in October. Same symptoms as before. It was not until I became sick the third time in November and was not getting better by the end of December (yes 8 weeks) that I started to look at what I was doing each time I got sick. Each time I was taking Plexus Slim. When I realized this and had many unopened packages and unopened samples of the product, I could no longer take it myself and in good conscience could no longer sell it. Since my lungs were still not back to normal since November I am back on antibiotics for the second round as well as Tussin and singular.  If this doesn’t work there will be steroids and chest x-rays coming next. You cannot contract around personal injury. So no matter what they put in their agreements, it does not apply when a product makes a person ill. The saddest part is that any decent company would take the product back. The fact that this company won’t do it must mean that they get so many return requests that it would probably put them out of business. Currently they owe me - 627.55 after the one refund. Attached is a list of charges that I expect to get refunds on. If I don't get a refund I will look to sue them. I am an attorney and I could probably get a class action together based on the websites that post about this product.  Unfortunately I believed a representation on the product I saw and was fooled by her results. Now that I see her results are false - as the pictures she posted do not look like her in person at all - I know I was bamboozled. This company needs to reimburse me and take this poison off my hands.   Sincerely, [redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account [redacted] has been closed.
The complainant’s order [redacted] dated 6/8/2015 has been refunded, $130.20 to the Visa ending in 47.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Stacey D[redacted]

To whom it may concern;

0in 0in 8pt;">Thank you for the opportunity to respond to this complaint.
Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 1/2/2016 was delivered 1/11/2016 with the tracking number [redacted]
We apologize for the delay.
Please let me know if you need anything further.