Plexus Worldwide

I tried this product. Was not warned by the person who got me to buy it that it would make me "poop" my pants constantly. Even my bed. Cough and you poop, sometimes even getting up from a chair would make me poop. It helped me to lose no weight at all. Made my heart race.

They sent out 2 shipments to me at first for which I never got a refund for the second one that I never asked for.

I will try to get a refund for the original shipment but doubt I will get it as I am being told they just got new websites and shipping last month and it's been off ever since. I don't see how that has anything to do with their customer service and billing area.

I would not suggest anyone to buy this product..................

I ordered a one time shipment and paid the higher one time shipment price for my order. I got my order and all was good. Then I got a shipment of more product from being put on an auto-ship program that I did not agree to. I had to refuse the package and call Plexus to cancel the order. They are deceptive. I also filed a complaint with the [redacted].

I am concern that you sign up for everything on line however you are unable to cancel everything on line. you must then put it in writing and scan it or fax it. which they claim they do not get to continue sending and billing auto ship products. They then will not allow you to return them. I have no fault with the products except they just did not work for me. But I feel as if I was bullied into getting charged for 2 more autoships

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 The charge they are referring to would have been for the 2nd shipment of their product. What I asked for and believed them to have been taking care of for me was the requested refund on the first order received which was requested well within their 60 day money back guarantee.

I reject this response.First of all I was not requesting a refund of $294.44. It was only $151.15. The $445.59 is only the total amount in dispute. I did inform you on November 29, 2013 (Black Friday) via the telephone. At this time I notified a supervisor, a female in the back office, and Andre in the back office. I also informed them that the Ambassador who signed me up, [redacted] Payne, never turned on my emails. Andre said that he would consult the IT department and contact me on December 2, 2013 which he never did. I notified the company and simply wanted the Black Friday discount applied to the order that I placed on the previous Sunday November 24, minus my $100 auto qualification for commission which would be $294.44. I believe this was only 10%.Second, when I called in to inquire why I hadn't received a commission check I was told it was because it was less than $10, and once I had accumulated more than $10 a check would be sent. This man is whom I spoke to is the same man that sent me my ambassador termination form. The company obviously needs to get their story straight. I NEVER activated a backup order! I would never do so considering the products that were ordered. Once I received an email that this order had been shipped I immediately turned off everything I could and deleted my credit card information since this charge was fraudulent and not authorized. When I had called in the past in order to return products I was told the products must be IN THE MAIL by 5 days after the receipt. No mention was made of first calling the company for authorization. Your policies and procedures need to be made into suitable formats for the handicapped or you need agents who are willing to read this material, correctly and consistently.This sounds like a reasonable, fair, and well intentioned suit with the Americans with Disabilities Act. I have tried to deal with the company, and now the Revdex.com. Obviously you do not seem to understand that I am blind and have no way to look over [redacted] or really anyone else's work. I tried going over her head and no one would help me. Even [redacted] contacted the company on my behalf and could not get a resolution, or even a response. All of the information received from this complaint has been contradictory to the information I have been given over the phone.Regards,[redacted]

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account carefully.I was able to locate the emailed response with the cancellation form attached. These forms are processed in theorder in which they are received and the complainants...

email had not come up yet. Unfortunately, every email sent using the same ticket ID moved the email to the back of the line.I was able to fast track that form and the account has been cancelled and the annual fee has been refunded. I hope this meetsthe satisfaction of the complainant.Thank you.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 10/17/2014. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-salable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.The request for a refund on all products was made outside of the Ambassador return policy. It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Rebecca B[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and...

the

auto-shipment stopped.The complainant’s order [redacted] dated 10/20/2015 has been

refunded, $ 103.95. The complainant’s order dated 11/20/2015 [redacted] has been

refunded, $ 103.95. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return these

orders.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been reviewed and...

closed. The complainant was in contact with our customer service

department to track their order [redacted] and was provided tracking number [redacted]

The complainant’s order [redacted] was delivered today 12/7/2015 at 11:32 am

local time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account [redacted] has been closed.
The complainant’s order [redacted] dated 6/8/2015 has been refunded, $130.20 to the Visa ending in 47.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/5/2015 to request that future monthly auto shipments be canceled and that their orders be refunded. We apologize of the confusion that occurred due to the complainants multiple accounts [redacted] and [redacted]. The complainant’s accounts have been closed. The monthly auto shipments have been canceled.
The complainant’s order [redacted] dated 10/5/2015 on account [redacted] has been refunded, $32.66.
The complainant’s order [redacted] dated 1/5/2015 on account [redacted] has been refunded, $36.71.
The complainant’s order [redacted] dated 10/28/2015 on account [redacted] has been refunded, $135.26.
The complainant’s order [redacted] dated 11/28/2015 on account [redacted] has been refunded, $134.94.
The complainant’s order [redacted] dated 9/30/2015 on account [redacted] has been refunded, $134.94.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return any further orders at this time. We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID 11180074, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Rebecca Zeno

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ashley W.[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/9/2016 has been refunded, $154.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please mark this order as REFUSED when delivered and return to your mailbox/post office.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Stacey D[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 1/23/2016 will be refunded, $114.95. This amount is minus the $4.05 original shipping charge however it is not necessary to return this order or original packaging at this time. Please see the attached Retail Customer Return Policy.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account.
We apologize for the delays.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/10/2016 has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery.
We apologize for the delays.
Please let me know if you need anything further.