Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this complaint.
Thank you...

for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/9/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/10/2015 has been refunded, $136.82.
The complainant’s order [redacted]ated 12/10/2015 has been refunded, $136.82.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/9/2016 has been refunded, $154.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please mark this order as REFUSED when delivered and return to your mailbox/post office.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 The charge they are referring to would have been for the 2nd shipment of their product. What I asked for and believed them to have been taking care of for me was the requested refund on the first order received which was requested well within their 60 day money back guarantee.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 

The Plexus Website ordered from contains numerous references to TWO pnk drinks per day.   Even the packaging says " Directions:  30 minutes before any meal pour 1 packet of Plexus Slim into a 12-20 oz. glass or bottle of water, stir/shake then drink.b  This may be done twice daily adn can be taken any time of day.  "    

TWICE DAILY   It is Right on the package reverse

-- 

the 60 prominently displayed on front references the guarantee -- but taken it its entirety - the website references to TWICE daily - the TWICE daily directions on the package -  it all adds up to a thirty day supply should be 60 -- Why Not JUST SAY 30 packets - if you mean 30  packets    --  a THIRTY DAY SUPPLY is not 30.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Ambassadors are now able to visit [redacted] to register their Ambassadors accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassador monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Ambassador’s account.
The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/22/2016 to request that their account be closed. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 2/25/2016 will be refunded, $113.95.
The complainant’s order [redacted] dated 3/25/2016 will be refunded, $113.95.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Ambassadors are now able to visit [redacted] to register their Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Ambassadors account. The Ambassador Cancellation form is also available by logging in and clicking communications, then library, and under business forms click ambassador cancellation form.
The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 3/18/2016 to request that their account be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 3/26/2016 will be refunded, $136.68.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ashley W.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Rebecca B[redacted]

Plexus products have changed my life, for the better! I am no longer dependent on caffeine and energy drinks. I don't crave chocolate like I did. It doesn't take me a half hour to go to the bathroom anymore. I just feel great! I've no doubt that Plexus is behind it as it's the only thing that's changed. Plus, they've made upgrades to their computer systems and processes and have resolved most if not all of the issues that people (including myself) had experienced in the past.

I am concern that you sign up for everything on line however you are unable to cancel everything on line. you must then put it in writing and scan it or fax it. which they claim they do not get to continue sending and billing auto ship products. They then will not allow you to return them. I have no fault with the products except they just did not work for me. But I feel as if I was bullied into getting charged for 2 more autoships

I have reviewed the response made by the business in reference to complaint ID 11180074, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Rebecca Zeno

I ordered a one time shipment and paid the higher one time shipment price for my order. I got my order and all was good. Then I got a shipment of more product from being put on an auto-ship program that I did not agree to. I had to refuse the package and call Plexus to cancel the order. They are deceptive. I also filed a complaint with the [redacted].

It has been a week since I contacted the Revdex.com (Complaint #[redacted]) in regards to my Plexus Worldwide product order [redacted]6.  Plexus responded that they have refunded my credit card$107.84 for the purchase.  As of today, March 24th, I have NO  credit issued to my credit card account for the refund.  I ask the Revdex.com to intervene and help me resolve this lack of followup.  
Lynn J[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. While Plexus was experiencing extended call times due to a recent systems changes,...

One month ago we began a substantial project here at the Plexus Headquarters, to improve the experience that our Ambassadors and Customers have with us. Ambassadors and customers can now view our average customer service wait times by visiting the website [redacted]. (The average wait time on June 21, 2016 was 0 minutes.) Furthermore, after a review of our email system I unfortunately was unable to find any emails sent from the complainants email address. To help us continue to improve the experiences of our customers and ambassadors, should the complainant have a ticket ID number associated with their original emails and/or known the time for their call on 6/21/2016 it would be greatly appreciated. With regards to the complaint, we were able to determine the complainant’s order (#[redacted]) is within the 60 day money back guarantee time frame. A full refund of $202.85 has been issued back to the complainant. Please allow 5-7 business days for these funds to reflect back to the bank account. The complainant’s Preferred Customer account has been closed and all further orders have been stopped. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 10/17/2014. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-salable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.The request for a refund on all products was made outside of the Ambassador return policy. It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delays. We apologize for these delays.
The complainant’s Ambassador Account [redacted] has been closed.
The complainant contacted our customer service department by email on 3/18/2016 to inform of their intent to return their order 82247064.
The complainant’s order [redacted] dated 3/18/2016 will be refunded, $160.04.
Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank account.
It is not necessary to return the order at this time.
Plexus Worldwide Ambassadors are paid after the first 100 PV and an auto shipment must be current until the end of the month.
The complaint’s Ambassador Account created 219.95 PV in the month of March 2016. 219.95 – 100 = 119.95 x 15% = $17.99. However please see the attached image “AS Canceled 3-30-2016.” The complainant canceled their auto shipment before the end of the month and commissions had finalized. Therefore no commissions for the month of March were calculated.
Please let me know if you need anything further.

I tried this product. Was not warned by the person who got me to buy it that it would make me "poop" my pants constantly. Even my bed. Cough and you poop, sometimes even getting up from a chair would make me poop. It helped me to lose no weight at all. Made my heart race.

They sent out 2 shipments to me at first for which I never got a refund for the second one that I never asked for.

I will try to get a refund for the original shipment but doubt I will get it as I am being told they just got new websites and shipping last month and it's been off ever since. I don't see how that has anything to do with their customer service and billing area.

I would not suggest anyone to buy this product..................

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service and shipping delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 4/12/2016 has been assigned the USPS tracking number [redacted]7. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] dated 4/12/2016 was refunded the 15% discount in the amount of $14.65 on 4/26/2016.
The complainant’s order [redacted] dated 4/12/2016 has now been refunded the remaining amount of $94.90.
Please allow 5-7 business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account carefully.I was able to locate the emailed response with the cancellation form attached. These forms are processed in theorder in which they are received and the complainants...

email had not come up yet. Unfortunately, every email sent using the same ticket ID moved the email to the back of the line.I was able to fast track that form and the account has been cancelled and the annual fee has been refunded. I hope this meetsthe satisfaction of the complainant.Thank you.