Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant was in contact with our customer service

department on 12/2/2015. The complainant’s order 80684270 was stopped. The

complainant’s order [redacted] has been refunded, $122. Please allow 5-7 business

days for these funds to reflect back into the complainant’s bank account. The

complainant’s account has been closed.Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and the...

monthly

auto-shipment canceled. The complainant’s order [redacted] dated 10/27/2015 was

refunded, $158.95 on 11/25/2015.The complainant’s order [redacted] dated 10/26/2015 has been

refunded, $154.90. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The complainant’s order [redacted] dated 9/14/2015 has been refunded in full, $109.72. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/12/2015 has been refunded, $99.85. The complainant's order 80458282 dated 11/12 has been also refunded in the amount of $99.85, totaling a refund of $198.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

The contact information for complaint resolution, as referred to in the previous response, would be [redacted]. This is where Policy disputes, or escalated issues may be taken.
At this time, as stated in the previous response, due to a system technical issue we have experienced while switching our operating system, our preferred customer discount for a 3rd consecutive order is not properly calculating. There are two options moving forward at this time. The first being for the complainant to place an order, paying the full preferred customer pricing, and promptly contacting our refunds team at [email protected] to recieve a refund for the additional 10% savings. The other option at this time would be to contact our customer service call center, a[redacted], and place a manual order over the phone.
Please let me know how we can further be of assistance.
Thank you

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant contacted our customer service department by email on 12/7/2015 in regards to returning a product from order [redacted]
The complainant’s order [redacted] dated 11/29/2015 has been refunded, $39.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the product at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] has been shipped with the tracking number [redacted]. We apologize for any human error that may have errored providing the lengthy number over the phone and the added frustration that it caused.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I was not able to open 2 of the attached documents.  I want to see that the account is actually closed.  

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Shirley B[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] has been refunded, $65.00. Please see the attached.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to respond to this complaint.  After review of the information, we are unable to honor Ms. [redacted] request to be refunded as a customer.  On 3/4/14, Ms. [redacted] signed up to become an Independent Distributor ([redacted]) for our company.  When...

completing the process of becoming an [redacted], she agreed to all Policies and Procedures (attached).  Related to this complaint - please see Section 6, Article L, Item 3 for the [redacted] Return Policy.

In regard to the product sold to Ms. [redacted] friend, she is entitled to replenishment product under the Direct Customer Transaction Return Policy.  If she wishes to take advantage of this policy, please see attached Policies and Procedures, Section 6, Article L, Item 4.

If Ms. [redacted] wishes to cancel her Distributorship, please contact [redacted] Relations at ###-###-#### or email **@plexusworldwide.com to request a cancellation form.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The email correspondence between our Customer Service Department and the complainant were cordial and I did not find any evidence of...

wrongdoing. The complainant became an Ambassador (distributor) with us on 3/5/2015. At the time of sign-up the complainant agreed to the Policies and Procedures all of our Ambassadors follow.It is our responsibility to adhere to these Policies and Procedures therefor, I am unable to grant the complainants request to refund the order outside of this policy. I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.I have attached a copy of our Ambassador Cancelation Form. In order to cancel the Ambassadors account with us we will need her to fill out the form and sign a written signature and return to us via one of the methods listed on the form. This will remove all credit card information and inactivate the account.If you should need anything further please let me know.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policies. The complainant...

became an Ambassador (distributor) withPlexus Worldwide on 7/5/2016. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation email. This email states the four different refund policies. Whenevery order ships the consumer is sent another email informing them of the fourdifferent refund policies. If an Ambassador was confused of the ambassador refundpolicy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to return. I have included the email auditreport and an image of each email sent to the complainant. The complainant wassent nine emails, seven of which include the Refund Policies.After reviewing the complainant’s ambassador account I seethat the account remains active. If the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s order [redacted] dated 10/25/2015...

was

delivered today, 12/11/2015 with tracking number [redacted]. The complainant’s order [redacted] has been replaced with

order [redacted] which has been shipped with the tracking number [redacted] The last update from USPS was arrived at

USPS Facility in Denver, CO 80217 today 12/11/2015. This package should be

delivered tomorrow or 12/14/2015. The complainant’s order [redacted] dated 10/25/2015 has been

refunded, $110.15. We apologize for the shipping and customer service delay.Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. The complainant’s Ambassador Account has been closed. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
The complainant’s order 80218417 dated 10/24/2015 has been refunded, $142.21.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,