Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s miss shipped order [redacted] has been reshipped with order 82019089 and UPS express shipped with tracking number [redacted]
We apologize for our customer service delays.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.

8pt;">Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s annual membership fee order [redacted] dated 3/13/2016 has been refunded, $134.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/15/2016 has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery.
We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account’s monthly auto shipment has been canceled.
Ambassador Return Policy
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. - See more at: [redacted]
The complainant was in contact with our customer service department within 5 days of their order [redacted] for return authorization. The order has yet to be returned in resalable condition however its USPS tracking number [redacted] reflects it was refused on 4-12-2016 and is being returned to the sender.
The complainant was in contact with our customer service department and the complainant’s order [redacted] dated 3/26/2016 was refunded, $153.35 today, 4-19-2016 back to the original payment method a card ending in [redacted].
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has under gone a computer systems update. Unfortunately this has caused some customer service delays. We apologize for these delays.
 We are sorry to hear that the complainant’s personal information was compromised. We suggest they contact their bank as soon as possible to close their compromised bank account. 
If the complainant would like to provide more information about the fraudulent charge to help us locate it we can refund the charge. Please provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the charge.
Please let me know if you need anything further.

WORST COMPANY EVER DON'T BUY FROM THIS SO CALLED COMPANY. THEY HAD MY MONEY FOR OVER 4 MONTHS WON'T GIVE ME MY MONEY BACK EVERYTIME I CALL THEY LEAVE ME ON HOLD WAITING FOREVER JUST TO HEAR THEIR LIES.

I wanted to change my automatic order, so I sent an e-mail with my client ID number, contact info and the instructions for the change. I received an auto reply on how there was a high volume of e-mails so a reply might not be timely. I never received any further communication either by phone or e-mail and then received a supply that was not the change I requested. This time I decided to call. I was automatically placed on hold for over 30 minutes and could not get through to anyone by phone. Meanwhile, a message kept repeating, between pre-programmed propaganda pitches, how my call was very important. I finally hung up and sent another e-mail requesting the change and received another auto reply re:high volume of e-mails. After all this run around, I decided To cancel my order completely. I sent another e-mail requesting the cancellation, stated my discontent with the customer service and that I planned to make a report to the Revdex.com. I received an immediate reply with instructions and a web address for cancelling my automatic order. Even though I liked the product, the difficulty in changing my order and the complete lack of customer service has left such a bad taste in my mouth that I will never use this product again, nor will I recommend it to anyone else.

I have been trying to reach a representative at Plexus for over a week to cancel my preferred customer auto-ship. I'm not satisfied with the products, but can't get a response to cancel my auto-ship. At this moment, while writing this review, I am currently sitting on hold and have been for nearly an hour. I've sent emails, with no response. I tried logging in online, but there is a development error message, so that was not an option either. Another order is likely to ship to me tomorrow, as I can't get anyone to respond to my cancellation request. I question the integrity of this company's business practices. My next step will be to file a formal complaint with the Revdex.com and the [redacted] for the State of Arizona. Based on what I have been reading, there is basis for a formal investigation.

Bad customer service. Tried several times over the last 2 months to reach them by phone; recording says "high call volume, can't take your call, call back later, email us..." then hangs up on you. I emailed them over a month ago to cancel my monthly autoship order and they still tried to send it again. Good thing my credit card expired so they can't charge me anymore!

I have been trying to cancel my account with this company for 3 months now. I have emailed them five times with no response. I have been on hold multiple times for more than an hour but had to hang up because no one answered. There customer service is horrible. I still cant get in touch and have cancelled my credit card so I wouldn't get the product anymore only for them to find my new card and charge me for a product I don't want anymore.

I was recently invited to try Plexus Triplex products by a friend. I had health issues & couldn't use the products. It was getting good reviews by some of my friends, but my experience with the customer service response has be a nightmare! I can't get them to refund my money or even stop sending the products.

I sent them a request to take me off their auto-refill service but they sent he products anyway. I tried emailing & calling but couldn't get through (their phone system was down). I got an email about 7 days later thanking me for my order. I tried getting up them several times but still no response. My sponsor couldn't get through either for several days. She finally did get through and they told her that I wouldn't be required to send the products back but I needed to email them again. No response!!!

Apparently they are going to keep sending the products & keep billing me. I am calling my credit card company & requesting that no more bills be paid!

I have called 4 separate times about a refund on membership dues. I cancelled my membership over a year ago. Still, I was billed $35 in April and have been jumping through hoops to try to get this worked out.
I sent in the cancellation form after the first time I called (April 16, 2015). I was told the refund would take 2-3 business days. The second time I was told it would take about two weeks. The third time I called I was told it would take 3 weeks. Nothing in the auto-response email says the time period we can expect to wait for refunds. This was the second time I have tried cancelling my membership with Plexus in about a year. After being on hold for 20 minutes and being forced to listen to those dreadful testimonials today, I was told it takes a month to get a refund. So basically, every time I call, therepresentatives add a week to my wait time. I understand that $35 isn't a lot to a major company but it's a lot for someone who is struggling with medical bills and has been more than patient with Plexus.
Note: I am currently still waiting on the line to speak to someone in management (30 minutes not)... Customer Service with Plexus is terrible.

Myself and my family use the products and have had great results and made changes with orders and customer orders with ease via customer service.

Thank you for the opportunity to respond to this complaint. After review of the account it is determined that the account has been deactivated and all payment information removed.I am unsure as to the delay in the cancellation process and apologize for the inconvenience it may have...

caused. If we can be of any further assistance please, do not hesitate to let us know.Thank you,Plexus Worldwide, Inc.

Thank you for the opportunity to respond to this complaint. After reviewing both the complainant and her husband’s accounts I found that neither of them were qualified to receive commissions for the month of September 2014. Below is the section in the Plexus Compensation Plan...

detailing what is needed for an Ambassador to be Qualified.Qualifying to Earn Income In order to earn commissions and bonuses you must be Qualified. Being Qualified means that your Annual Membership as a Plexus Ambassador is current and that you have a Backup Order (AutoQualification) in place. If you fail to be Qualified, you will not receive bonuses and commissions.Unfortunately, the complainant and her husband cancelled their Backup Orders (AutoQualifications) before the end of the commission cycle and thus were not Qualified for September 2014 commissions. Therefor I am unable to grant the complainants request due to there being no commission payments due.  Apart from this, both the complainant and her husband were suspended for violating  Plexus Policies and Procedures. This action would also have suspended all bonuses and commissions, were there any due.If you have any further questions or need any further assistance please let me know.Thank you.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. First, I would like to address the alleged claims stated in the complaint. All of our marketing material is available on our website, [redacted].We do have strict guidelines our...

Ambassadors are to follow when promoting their business including the requirement to submit their personal marketing material to our Compliance Department for approval. Unfortunately, this does not always prevent non-compliant information from surfacing. We do recommend consulting your physician before beginning any of our products and provide a list of ingredients on our website as well.Second, we would like to gather further information in regard to the symptoms the complainant is attributing to the products. I have attached a brief questionnaire. It would be helpful if the complainant could completethe questionnaire and return it to our Quality Assurance Department so we may open an investigation. This can be emailed to [redacted].Finally to address the 60 Day Money Back Guarantee, the complainant is correct that this would not apply to her. This guarantee is for our retail and preferred customers. Once the individual begins their own business through us the return policy changes. This information is provided in Section 6.L.3 of the Policies and Procedures agreed to upon becoming an Ambassador. I have copied this section below.Section 6.L.3:3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.I am unable to grant the complainants request for a refund at this time. The account has been inactivated however, so there will be no further shipments or charges.If you should need anything further please let me know. Thank you.Questionnaire to complete.Name:Ambassador ID:Phone Number on the Account:1. What have you experienced including any symptoms or side effects?2. What product(s) do you believe could have caused the symptom(s)?3. What conditions are the product(s) stored?4. Were there any changes to your behavior that might have been a cause, or associated with your current symptoms/condition?5. Why do you feel that your symptoms/condition is associated with the product(s)?6. Have you used any home remedies or over the counter products to alleviate your symptoms?7. Have you consulted a doctor or a physician? If so, could you please provide the name of the doctor/physician?8. Product(s) taken, including the lot number printed on the product(s):

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order [redacted]  has been refunded, $153.07.The complainant’s account has been closed. If you should need...

anything further please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

reviewed. The

complainant’s payment information and monthly auto-shipment have been removed

from the account.  The account has been

closed. The complainant’s 11/16/2015 order [redacted] will be refunded

$79.95 for the product adjustment that they were trying to contact our customer

service department to make.  Please allow

5-7 business days for these funds to reflect into the complainant’s bank

account. It is not necessary to return the order. We apologize for the delay in

our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

closed.  The complainant’s

order [redacted] dated 9/25/2015 has been refunded, $126.97. The complainant’s

order [redacted] dated 10/25/2015 has been refunded, $122.20.  The complainant’s order [redacted] dated

11/25/2015 has been refunded, $117.91.   Please allow 5-7 business days for funds to

reflect into the complainant’s bank account. It is not necessary to return these

orders.  We apologize for the

delay in our response. Please let me know if you need anything further.