Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We are sorry the complainant was not able to access this online feature. However, the complainant contacted our customer service department by email on 12/9/2015 to request that future monthly auto shipments be canceled.
Both orders processed after this date have been refunded in full.
The complainant’s order [redacted] dated 12/12/2015 has been refunded $124.95.
The complainant’s order [redacted]ated 1/12/2016 has been refunded $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
As the complainant explained they signed up with an ambassador account on 12/7/2015. At this time the complainant agreed to the ambassador return policy which does include the ambassador return policy. The complaint was also emailed the ambassador return policy on 12/7/2015.
The complainant emailed our customer service on 1/3/2016 requesting to cancel their auto shipment order and becoming a customer instead of ambassador.
We apologize for the delay in response to the complainant’s email.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 1/26/2016 has been refunded in full $148.08 as this order should not have processed if the complainant’s email had been processed in a timely manner.
The complainant’s order [redacted] dated 12/7/2016 is outside the ambassador refund policy however we will make an exception and refund the product cost of $ 102.71 for our delay. The ambassador sign-up fee of $34.95 will not be refunded per the policy that the complainant agreed to.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/2/2016 has been refunded, $153.29 on 4/1/2016. Please see the attached.
Please allow 3-5 business days for the complainant’s bank to process this transaction and the funds to reflect back into the complainant’s account.  
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 4/12/2016 will be refunded, $151.74.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

I love the Plexus products!!! They actually work!!!

Products do not work as bragged or advertised. Huge waste of money.

On March 19, 2016 I ordered two products from Plexus World Wide, Boost and Plexus Slim Drink, and was charge for both (total of $109.98). On March 23, 2016 I recieved a package in the mail from Plexus that only contained the Boost Product. I reviewed the tracking number and it showed all products had been recieved at my address. I called Plexus World Wide that day (3/23/16) to see why I had not recieved the Plexus Slim Drink I ordered, and was charged, but could never get anyone to answer. Since that time, I have called at least four more time only to be placed on hold (I have not spoke to a person, only automated system) for over 20 minutes at a time. The number for their customer service in [redacted] but no one ever answers. I have also emailed their customer support at [redacted] twice to complain that I was charged over $75.00 for a product I never recieved. I still have not recieved a response from Plexus World Wide. I will try to dispute the charge with my bank since I can not get ahold of anyone at this company regardless of the attempts to contact Plexus World Wide's Customer support. This is very poor customer care and I would like my money back for the product I never recieved.

Plexus products are great. My health has improved greatly since using Plexus products. I lost weight, had more energy and my blood pressure has lowered since using these products.

Thank you for the opportunity to respond to and resolve this complaint.  Order # [redacted] has been refunded to the [redacted] card used on the original charge in the amount of $121.10.  Our apologies for the frustration and confusion during this process.  Please let me know if we can do...

anything further.

Thank you for the opportunity to respond to this complaint.  After research of the account, we have determined that Ms. [redacted] was entitled to a refund.  The Ambassador she purchased from should have provided the funds to her and she had not.  On May 19, 2014 our accounting department...

was instructed to issue a check to Ms. [redacted] in the amount of $110.

Our apologies to Ms. [redacted] for the frustration and time involved in resolving this matter.

Thank you for the opportunity to respond to this complaint.  After researching Ms. [redacted]'s account and complaint, we are unable to refund her under the Ambassador Return Policy - please see the attached Policies and Procedure Ms. [redacted] agreed to on 8/29/2013.  The issue surrounding this...

complaint was never reported to the Quality Assurance department for resolution, in fact we have received no communication from Ms. [redacted] or Ms. [redacted] regarding the quality of the product.  Please have Ms. [redacted] contact our Quality Assurance department for resolution, as this needs to be documented and replaced to her satisfaction.

Please let me know if we can be of further assistance, [redacted] or [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  The form will be mailed today 2/18/15 along with the remaining product. 

Regards,[redacted]

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.After reviewing the complainants account I discovered that the account had already been inactivated.The refund for the Annual Web Hosting fee of $34.95 had also been processed.I apologize for the delay in processing...

and hope that this is to the satisfaction of the complainant.If you should need anything further please let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I am sorry that I was not able to reach the complainant by

phone just now to resolve this matter. To my understanding this issue had

already been resolved. If this is not the case can you please be more specific

as to what exactly the desired settlement is. The complainant’s Order 80349355 processed on 11/2/2015.

This order’s refund process was begun on 11/6/2015 and please allow 3-5 business

days for the $124.95 to reflect back into the complainant’s bank account. This

order 80349355 was delivered on 11/9/2015. The complainant was advised they we

not obligated to return the package. The complainant’s account was closed on 11/6/2015. I am not

able to locate any further orders or charges to the complainant.Please see the below email thread between the complainant

and myself from last week.  Please let me

know what further action needs to be taken to resolve this complaint again. Ashley [redacted]...ComplianceStaffPosted on: 11 November 2015 09:34 AMHello [redacted],Thank you for contacting the compliance department with your

concerns. We appreciate your time.My reply to your Revdex.com Complaint and my reply to this email on

November 6th 2015 both state that your account has been closed. On November 6th

2015 I closed your customer account. When I closed your account I removed your

paymentinformation and monthly auto shipment. It is not possible

for this account to charge you any further.Thank you for your time and please ask if you have any

questions.Thank you,Ashley [redacted]geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/7 at

http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit

our new status page to see if the problem is with your internet provider or our

servers.http://status.plexusworldwide.comIP address: 68.110.168.149[redacted]@comcast...UserPosted on: 10 November 2015 06:53 PMis my account closed now, I hope so I can avoid any future

charges or shippments. I don't know how to get into it to close it. so please

close it for me. thank you, From: "Customer Service"

<[email protected]>To: "[redacted]" <[redacted]@comcast.net>Sent: Tuesday, November 10, 2015 10:23:07 AMSubject: [ARC #QOS-278-54952]: REQUEST REFUND AND STOP ALL

ORDERSHello [redacted],Thank you for contacting the compliance department with your

concerns. We appreciate your time.You are not obligated to return the product. You may do

whatever is the most convenient for you.I understand you are not able to take the products so you

may give it away to your sponsor or a friend or family member.If you have not opened the packaging you may mark the

package as REFUSED and place it back in your mail box. This will return the

package to Plexus with out any further shipping charges to you.We appreciate your patience during our computer systems

change over so please do as you please with the delivered product.Thank you for your time and please ask if you have any

questions.Thank you,Ashley [redacted]geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/7 at

http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit

our new status page to see if the problem is with your internet provider or our

servers.http://status.plexusworldwide.comTicket DetailsTicket ID: QOS-278-54952Department: Customer SupportType: IssueStatus: ClosedPriority: MediumHelpdesk: http://plexusworldwide.helpserve.comEmail: [redacted]@comcast.netAshley [redacted]...ComplianceStaffPosted on: 10 November 2015 11:23 AMHello [redacted],Thank you for contacting the compliance department with your

concerns. We appreciate your time.You are not obligated to return the product. You may do

whatever is the most convenient for you.I understand you are not able to take the products so you

may give it away to your sponsor or a friend or family member.If you have not opened the packaging you may mark the

package as REFUSED and place it back in your mail box. This will return the

package to Plexus with out any further shipping charges to you.We appreciate your patience during our computer systems

change over so please do as you please with the delivered product.Thank you for your time and please ask if you have any

questions.Thank you,Ashley [redacted]geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/7 at

http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit

our new status page to see if the problem is with your internet provider or our

servers.http://status.plexusworldwide.comIP address: 68.110.168.149[redacted]@comcast...UserPosted on: 09 November 2015 09:27 PMnot sure what to do, now I got a plexus package in the mail,

how do I return it?? lasttime not paper work came in the package at all so I never

know what my customer info was or if I was auto ship or what. I have not opened

the package. do  write refused,return to

sender and close acct on top of package without openng it? From: "Customer Service"

<[email protected]>To: "[redacted]" <[redacted]@comcast.net>Sent: Monday, November 9, 2015 8:23:29 AMSubject: [ARC #QOS-278-54952]: REQUEST REFUND AND STOP ALL

ORDERSHello [redacted],Customer 1137284,Thank you for contacting Plexus Worldwide with your

concerns.Per the previous email your account was closed on 11/6/2015.

This is also the day your refund was processed.Thank you for marking your Revdex.com complaint as resolved.Have a nice day.Thank you,Ashley [redacted]geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/7 at

http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit

our new status page to see if the problem is with your internet provider or our

servers.http://status.plexusworldwide.comTicket DetailsTicket ID: QOS-278-54952Department: Customer SupportType: IssueStatus: ClosedPriority: MediumHelpdesk: http://plexusworldwide.helpserve.comEmail: [redacted]@comcast.netAshley [redacted]...ComplianceStaffPosted on: 09 November 2015 09:23 AMHello [redacted],Customer 1137284,Thank you for contacting Plexus Worldwide with your

concerns.Per the previous email your account was closed on 11/6/2015.

This is also the day your refund was processed.Thank you for marking your Revdex.com complaint as resolved.Have a nice day.Thank you,Ashley [redacted]geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/7 at

http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit

our new status page to see if the problem is with your internet provider or our

servers.http://status.plexusworldwide.comIP address: 68.110.168.149[redacted]@comcast...UserPosted on: 07 November 2015 09:57 AMPlease close my account,stop all shipments ever to me. close

my account. in other words close my account and I will wait for me refund to

post. I did file a complaint with Revdex.com in AZ so you will be getting notice about

that. Thank you, [redacted] 1137284 customer never again!!!!!From: "Customer Service"

<[email protected]>To: "[redacted]" <[redacted]@comcast.net>Sent: Friday, November 6, 2015 11:38:14 AMSubject: [ARC #QOS-278-54952]: REQUEST REFUND AND STOP ALL

ORDERSHello [redacted],Customer 1137284,Thank you for your patience. We are happy to assist you with

your request.We apologize for the delay. We are striving to do our best

in accommodating our ambassadors' and customers’ requests during our computer

systems change over.Your order 80349355 has been refunded today, $124.95. Please

allow 3-5 business days for your bank to process this transaction and the funds

to reflect back into your account.Your account has been closed.If you should need anything further please let us know.Thank you,Ashley [redacted]geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/7 at

http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit

our new status page to see if the problem is with your internet provider or our

servers.http://status.plexusworldwide.comTicket DetailsTicket ID: QOS-278-54952Department: Customer SupportType: IssueStatus: ClosedPriority: MediumHelpdesk: http://plexusworldwide.helpserve.comEmail: [redacted]@comcast.netAshley [redacted]...ComplianceStaffPosted on: 06 November 2015 12:38 PMHello [redacted],Customer 1137284,Thank you for your patience. We are happy to assist you with

your request.We apologize for the delay. We are striving to do our best

in accommodating our ambassadors' and customers’ requests during our computer

systems change over.Your order 80349355 has been refunded today, $124.95. Please

allow 3-5 business days for your bank to process this transaction and the funds

to reflect back into your account.Your account has been closed.If you should need anything further please let us know.Thank you,Ashley [redacted]geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/7 at

http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit

our new status page to see if the problem is with your internet provider or our

servers.http://status.plexusworldwide.com1

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

complainant’s order [redacted] dated 9/20/2015 has been

refunded an additional $88.70. Please allow 5-7 business days for these funds

to reflect back into the complainant’s bank account. It is not necessary to

return this order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to submit a second respond to

this complaint.Thank you for your patience with our customer service and

shipping departments as we striving to accommodate our customers and ambassadors

during unforeseen delays after a companywide computer systems change over.  The complainant sent their follow up email on 11/20/2015

which was replied to the next business day, today, 11/23/2015. Please be aware

that the corporate office of Plexus Worldwide is not in the office on Saturday

or Sundays. Please see the attached. If anything further is needed please be more clear of what exactly

the desired settlement is.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] The business has performed their action and I consider this complaint resolved.

Regards,