Plexus Worldwide

To Whom It May Concern,Thank you once again for allowing me to respond to the complainant’sresponse. A full product refund has been processed for the returned order, perour return policy. I am not able to grant the complainants request for a refund on her January orders.Plexus Worldwide is responsible for upholding the Policies and Procedures all of our Ambassadors agree to upon signup. I cannot go outside the AmbassadorReturn Policy as stated below.Section 6.L.3:3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.If you should need anything further please let me know.Thank You.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I would also recommend that you make yourselves more readily available to handle customer complaints through the customer service line and certainly by responding to customer emails in a reasonable amount of time instead of making the customer feel like they have to jump through hoops to get a reaponse from your ccompany.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. I

have found that our Customer Service Representatives correctly assisted the

complainant in accordance with our policies.The complainant...

created a preferred customer account and

placed an order on 11/2/2015. On 11/3/2015 the complainant contacted our

customer service to cancel the order. Our customer service advised the

complainant how to return the order. The complainant’s order [redacted] and $189.95 charge have

now been canceled.The complainant’s account has been closed. If you should need anything further please let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for 5 days for a refund back to my bank card.

Regards,

[redacted] To whom it may concern;
Thank you for the opportunity to respond to this complaint.

size="3">Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant contacted our customer service department by email on 12/11/2015 to request that future monthly auto shipments be canceled.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/16/2016 has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery.
We apologize for the delays.
Please let me know if you need anything further.

F.Y.I., the refund referenced below (7 days) was never received as of April 26, 2016.  Please re-open this inquiry regarding Plexus.Thank youM[redacted] L** P[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear 

Although the company did admit THEIR error and refund the cost of the product itself I never elected a "preferred customer option" enabling a direct debit on my account.  I did not place the order and the company are refusing to refund the shipping they charged me for an order I DID NOT place. I have sent them further emails showing them examples of where they have refunded the shipping costs they have charged to customers in my situation however they are continuously claiming this is not their policy.  They have since stopped responding to my emails.

Regards,

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account with our company. The complainantbecame an Ambassador (distributor) with us on 2/16/2015 via our website. At thetime of sign-up the complainant agreed to the...

Policies and Procedures all ofour Ambassadors follow.It is our responsibility to adhere to these Policies andProcedures therefore, I am unable to grant the complainants request to refundthe order outside of this policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador return policy below for reference. Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition. I have attached a copy of our Ambassador Cancelation Form.In order to cancel the Ambassadors account with us we will need to have thisform filled out with a written signature returned to us via one of the methodslisted on the form. This will remove all credit card information and inactivatethe account.If you should need anything further please let me know.

Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with us and found the account was handled according to our policies. The annual fee was processed in accordance to Section 1.I.1 of our Policies and Procedures the complainant agreed to upon...

sign-up, which states the following:1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.The cancellation form, as the complainant was advised, would be processed in the order in which it was received and the annualfee would remain in place until the account had been inactivated. Unfortunately as the form was mailed it took longer to process than if it had been emailed or faxed, thus the fee processed before the account could be inactivated. The account has since been inactivated and the refund request was submitted to the Refunds Department for processing. Although refunds are processed in the order in which they are received the refund for the complainant was scheduled to process today. Please allow 3-5 business days depending on your financial institution for the credit to be reflected.If you should need anything further please let me know.Thank you.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 05/29/2015. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow. We do encourage potential ambassadors to join as a customer first, so they may take advantage of the 60 day Money Back Guarantee we offer our customers. Once deciding to begin a business with us the return policy changes.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-salable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.The request for a refund on all products was made outside of the Ambassador return policy. It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 02/15/2015. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.This return policy is also documented on all invoices emailed to the complainant at the time of purchase and available in the back office (personal internet log-in). The complainant also has access to our Support tab in their back office. This tab does provide phone numbers, an email address and physical address. I have attached a screen shot of this page. Our contact information is located on the packaging of each of our products for convenience as well.The request for a refund on all products was made outside of the Ambassador return policy. It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.We apologize for the delay.The complainant’s...

order [redacted] dated 11/24/2015 was

shipped with tracking number [redacted] on 12/8/2015. This order has

also been refunded $61.28. Please allow 5-7 business days for these funds to

reflect back into the complainant’s bank account. The complainant’s order [redacted] dated 11/3/2015 was shipped

with tracking number [redacted] and delivered on 11/6/2015.The complainant’s order [redacted] dated 11/29/2015 was

shipped with tracking number [redacted]and delivered on 12/9/2015.The complainant’s order [redacted] dated 11/30/2015 was

shipped with tracking number [redacted] and delivered on 12/8/2015.The complainant’s Ambassador (distributor) account has also

been closed. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 10/10/2015 was refunded,

$68.95 on 11/18/2015. The complainant’s order [redacted] dated 11/6/2015 was

refunded $103.95 on 11/17/2015. Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account from the date that they were processed. We apologize for the delay. Please let me know if you need anything further.

Tell us why here...To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has...

been closed, in addition to the other two family members account, per the request.The complainant’s orders, [redacted] and [redacted] orders have been refunded in full. We have issued the requested refunds on the two family members accounts, [redacted] and [redacted] (1[redacted] for J[redacted]Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 11/13/2015 has been refunded, $134.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 1/12/2016 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 1/25/2016 has been refunded, $119.07.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.