Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service and shipping.
The complainant’s order 82044145 has been recreated on the complainant’s account to reship them the miss shipped products. This order number [redacted] will be delivered with the FED EX overnight tracking number [redacted].
The complainant’s order 82044145 dated 3/5/2016 will also be refunded, $30.26.
Please allow 5-7 business days for this refund to be processed these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for these delays.
The complainant’s preferred customer account has been closed.
Unfortunately we were not able to locate any of the email requests the complainant mentioned to have their order [redacted]9 placed 4/15/2016 canceled. Without this dated documentation submitted by the complainant we are only able to refund the requested order within our preferred customer return policy.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 4/15/2016 will be refunded, $84.99.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
It is not necessary to return this order or original packaging at this time.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern; Thank you for the opportunity to respond to the compliant. After a review of the complainant account we were able to confirm that the complainant joined Plexus Worldwide as an Independent Ambassador on 10/28/2016. During the sign up process the complainant...

agreed to the Plexus Worldwide terms, conditions, policies and procedures, or what is collectively referred to a contract. Per this contract the complainant must complete a cancellation form or submit in writing their desire to terminate their ambassadorship. If a cancellation request is submitted within 60 days of joining Plexus Worldwide a full refund will be issued. Reviewing our records indicate that no cancellations forms were submitted until 11/10/2016, three days after this complaint was submitted.   As the complainant was able to complete a cancellation form within 60 days of joining Plexus Worldwide we will be refunding the annual membership fee of $34.95, as well as the shipping fees of $8.76. Please allow 3-5 business days for the funds to reflect back to the complainants’ accounts. If you have any additional questions please let me know.

Thank you for allowing me to respond to the complainant in this matter. I have reviewed the account once again and can assure the Ambassador that the account is in fact cancelled and no further charges will be incurred.I am, however, unable to go outside of policy and refund the fee already charged. The ambassador agreed to have the annual fee automatically charged each year until the account was inactivated, upon signing up to become an Ambassador. We do rely on our Ambassadors to keep track of their renewal dates and due to the account not being inactivated prior to the date of renewal the payment was processed.I have copied Section 1.I.1 of the Policies and Procedures below;I. Term.1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.If you should need any further assistance please let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and the...

monthly

auto-shipment canceled. The complainant’s order 7715440 dated 9/17/2015 was refunded

$85.83 on 11/30/2015. The complainant’s order 80501771 dated 11/16/2015 was

refunded $133.69 on 11/30/2015. The complainant’s order [redacted] dated 10/16/2015

has been refunded today, 12/8/2015, $133.97.  Please allow 5-7 business days for these funds

to reflect back into the complainant’s bank account from the date that they

were processed. It is not necessary to return any further orders at this time. Please review tracking number [redacted] for

order [redacted]. It is showing delivered 12/7/2015. The complainant has only

these three orders on their account [redacted] There is not a fourth order to

refund. If the complainant could please review their banking records and

confirm that they were not charged for a forth order.  We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. The complainant’s last three orders have been refunded, in full, including shipping out of good faith.
Order #[redacted] dated 10/25 has been refunded $139.00
Order #[redacted] dated 9/25 has been refunded $140.20
Order #[redacted] dated 8/25 has been refunded $140.20
In addition, the account has been closed and all future activity has been cancelled. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

Hello [redacted]
I was not able to reach you by phone today but I was able to leave a voice message.
We have received your Revdex.com Complaint [redacted] and are not able to locate an account in your name or provided information.
If you feel that you banking information has...

been compromised please contact your institution immediately to advise them of the fraudulent charge and have your account closed. If you are able to provide further information we can locate the charge to help expedite the refund process. Please provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the charge.
Thank you for your time and please ask if you have any questions.

Joined Plexus as an ambassador. Horrible customer experience when needing questions answered about my membership. Withdrew money from my account after I had cancelled my membership. It has been two months since filing my paperwork for them to have any and all of my information taken out of their system and they are still emailing me. I called to again question and report this and the answer I got was the compliance team is extremely busy and process items/requests in the order they receive them.

I have been an ambassador for a year and since their upgrade to a new system the shipping area has been the worse. Since 10/15 when the upgrade took place orders placed aren't getting shipped out when needed it now takes weeks to get a shipment. I am waiting on my shipment and a customers shipment from last week no tracking number and when you call customer service they are saying high call volume and hangs up on you. Other months I have sat on hold for over 90 minutes to talk with someone about a shipment. I would email but they don't ever respond to emails. You can't post on their FB page. We have paid for a product and expect it to be ship out within a day or two not when you feel like it. And please don't give me that bs that you are working out the bugs in your new system after 6 months they should be all worked out or get a new IT company to help you.

This business claims to help it's members and customers, however, even when you cancel orders, they still continuously charge you without your permission. EVEN AFTER YOU CANCEL ORDERS THEY SHOULD NOT CHARGE YOU MONTHS LATER!!!!!! I had cancelled all orders, including autoship orders, and then two and three months later Plexus started re-charging me or the cancelled orders. NOT A GREAT BUSINESS AT ALL!!!! THIS BUSINESS HAS HORRIBLE SERVICE ON ALL LEVELS!!!!!

After ordering my products I was told of the issues the company was having with shipments made during a certain time frame. I have made several attempts to contact, as instructed, but have only had one response stating my order had been reviewed and would be reshipped. Here I am almost 60 days later and have still have not received my products. Nor have I received the refund or response to the refund requested 2 weeks ago.

Any attempt to contact customer service is useless because you get a recorded message saying if it is regarding a refund or reshipping issue, email them. OR their call volume is high and can not take call at this time.

When I first started taking Plexus Slim w/ the Accelerator I really liked how it made me feel. I'm on 2 anti-depressants & an anti-anxiety med. I didn't discuss using the Plexus Slim w/ my Psychiatrist before I started using it, but I will be discussing my concerns @ my next visit because of what I experienced when I ran out of the product. I'm not sure if my prescription meds had any affect on what happened.
I was without any Plexus product for about 5 days before I drove an hour to borrow some from a friend pending the delivery of another order I placed. Each day without the product got worse. It was like withdrawal symptoms. I felt panicky, anxious, restless, fatigued & had headaches.
I will be communicating this to Plexus Worldwide Inc after I obtain feedback from my Psychiatrist.
Thank you for your time.

Thank you for the opportunity to respond to this complaint.  I was able to find the email sent to Customer Service requesting a refund on 2/26/14, my apologies for it not being replied to as of yet.  Our agents are working steadfastly on these emails.  I have processed a refund in the...

amount of $210.05, please allow 3-5 business days for this to be reflected in your banking institution.  Please return any remaining product or even the empty packaging with the order number ([redacted]) to:

Plexus Worldwide

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.ON THEIR PRODUCT (asd part of the packaging it clearly states: 60 day Money-Back GuaranteeI am asking the Company to stand behind their own written guarantee.Company policy is ambigues. I am a Customer, and an Amabassador. I am not returning product from Inventory which is in re-sellable condition. I am returning product which we tested that did not work for us, and we therefore see no business potential.  According to #3 (see below) Company policy speaks of product to be returned within 5 days of receipt of purchase which has to be in a re-sellable condition. This policy does not address the Customer Satisfaction 60 day Money-Back Guarantee statement found on the packaging in which the Company expressly guarantees the Consumer a refund for up to 60 days from the date of purchase.AGAIN: I AS THE CONSUMER DID NOT FORFIT MY CONSUMER RIGHTS. I am entitled to a full refund for the product itself, and I contacted the Company in time requesting return authorization.1. Retail Customers: If you are unsatisfied with a product purchased from Plexus, you have up to 60 days from the date of purchase to contact customer service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued. If you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refund. You will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from.2. Preferred Customers: If you are unsatisfied with a product purchased from Plexus, you have within 15 – 60 days from the date of purchase to contact customer service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued. You may request a refund or cancel your auto-order any time 15 days after receiving your initial order.3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.4. Ambassadors’ customer (direct transaction): If a customer is unsatisfied with a product purchased directly from you, you have up to 60 days to collect their unused product and or original packaging, full name, phone number, email and contact customer service for authorization. Once this is done, send the four collected items to Plexus. Plexus will issue replacement product for return product submitted.Regards,[redacted]

Thank you for the opportunity to respond to this complaint.  Upon review of Mr. [redacted]'s account, it is determined that he has been refunded for all orders.  Below are transaction details for him to verify with his banking institution.

Order[redacted] (dated 1/22/2012) - refunded $94.10 on 5/11/2012, refund transaction #[redacted]

Order [redacted] (dated 2/21/2012) - refunded $88.80 on 5/11/2014, refund transaction #[redacted]

Order [redacted] (dated 3/21/2012) - refunded $88.80 on 3/27/2014, refund transaction #[redacted]

Order [redacted] (dated 4/21/2014) - refunded $88.80 on 4/22/2014, refund transaction #[redacted]

Please let us know if we can be of further assistance.

Thank you for the opportunity to respond to this complaint.  Upon initial review, Ms. [redacted] is not entitled to a refund based on the Ambassador Return Policy in the Policies and Procedures (see attached) that she agreed to on 1/28/2014.  After verifying the email response she received,...

we decided to honor the refund of product only.  There will be two separate refund transactions - $255.04 for order [redacted] and $34.86 for order [redacted]6.  The difference in the refund total and Ms. [redacted]'s request is the Annual fee and the cost of shipping, we have refunded the product in full.  If Ms. [redacted] wishes to cancel her Ambassadorship, please contact us at ###-###-#### or [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I submitted the required form twice and still get told they have not received it. Shoddy practice making it seem as if I have not done the required form. Tired of dealing with them and their runaround tactics to keep from refunding my money.

Regards,[redacted]

To Whom It May Concern, Thank you for the opportunity to address thiscomplaint. I am happy to help anyway I can. I have carefully reviewed theAmbassador's account to best assist in resolving this matter. First, let me address the cancellation andcontinual shipments....

It appears that although we emailed the cancellation formon October 9, 2014 we have yet to receive the completed form back. We areunable to cancel an account until the completed form is returned. We do notstop any automatic shipments until that time, unless otherwise requested, dueto many of our Ambassadors changing their minds after requesting the formbecause they decide that even though they can't take the products for whateverreason they can still sell them for a commission. I have now stopped theautomatic shipments however the Annual Web Hosting Fee will remain in placeuntil the account is cancelled. I am unable to cancel the account however untilthe completed cancellation form is returned. I have attached anothercancellation form for the Ambassadors convenience.Now to address the amount ($360) inquestion. The Ambassador has been refunded in the amount of $119.55 for one returnedorder and will be refunded for the latest order once it has been returned. Pleaseput RMA# [redacted] on the outside of the package and refuse delivery to expeditethat process. The third order in question was returned outside of our returnpolicy and our Receiving Department is attempting to contact the Ambassador todiscuss this matter. There is, unfortunately, no refund due on this order.I hope this information was helpful however,if you have any further questions please do not hesitate to let us know.Plexus Worldwide, Inc.