Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The second monthly auto shipment on the account has been canceled.  
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/18/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/23/2015 has been refunded, $144.06.
The complainant’s order [redacted] dated 12/23/2015 has been refunded, $148.38.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return any further orders at this time. We apologize for the delay.
Please let me know if you need anything further.

We are an IT services company. We do not sell weight loss products.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 2/14/2016 to request that future monthly auto shipments be canceled and to also take advantage of the accounts 60 day money back guarantee.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The two pervious orders will also be refunded minus the originally shipping charges per this policy. http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 2/5/2016 has been refunded, $135.27.
The complainant’s order [redacted] dated 1/5/2016 has been refunded, $135.27.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant created an Ambassador account and agreed to our online Policies and Procedures on 3/30/2015. The complainant’s Order [redacted] is within the Ambassador return policy.
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. -[redacted]
Order [redacted] was delivered 3/14/2016 and the complainant contacted our customer service by email 3-15-2016 to request return instructions.
The complainant’s order [redacted] dated 2/26/2016 has been refunded, $117.87. This amount is minus the original shipping cost of $4.05 per our return policy. However it is not necessary to return the order in new and resalable condition at this time. We apologize for the delays.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 3/2/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. This email also requested return authorization for the previous order placed on the account.
The complainant’s order [redacted] dated 3/2/2016 will be refunded, $110.91.
The complainant’s order [redacted] dated 2/2/2016 will be refunded, $106.86.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience.
After a review of the complainant’s preferred customer account I was able to verify that the complaint’s last order with Plexus Worldwide was placed on 4/19/2016.
Further review confirmed that on 4/19/2016 the complaint received an order confirmation email which included the Plexus Worldwide Preferred Customer refund policy.  (Please see attachment)
Per this policy:
“If you are unsatisfied with a product purchased from Plexus, you have 60 days from the date of purchase to contact customer service for a return authorization.  You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued.”
Unfortunately the complainant did not contact Plexus Worldwide until 6/28/2016, which is outside of the allotted time frame.
Due to the delayed request Plexus will not be able to issue a refund for the complainant at this time. 
If the complainant wishes to submit documentation which clearly displays the dates they were the hospital, Plexus would be happy to reevaluate this request.
Please let me know if you need anything further.
 
Tell us why here...

These products are amazing! They have changed my life!

Absolutely the worst customer service I have ever experienced. No one ever answers customer calls or emails. They received my return products back two weeks ago and I'm still waiting on a refund.

First 4 orders went well. Decided to cancel, this is where the issues began. Despite cancelling we have been billed every month for the next 6 months regardless of us cancelling. We finally had discover reject all chrgess. What a nightmare.

Extremely difficult to speak with customer service. Plexus will refuse to respond to emails sent to their customer service department. Plexus does not honor requests to terminate services with them.

I made a purchase in Aug. and received my products. I wasn't impressed, so I didn't place another order. I was charged again in October for an order I didn't place. I spent 50 minutes listening to the business' recording one morning and another 45 minutes holding in the afternoon, and still got no answer. Three emails (oldest one sent 3 weeks ago), have gone with zero response. I have to dispute the charge with my bank and was advised to have a new debit card issued so this wouldn't happen again. Really poor business practice with zero customer service.

I had nothing but problems with their customer service. Every time I called it would take AT LEAST 30 minutes for someone to answer. If they send you the wrong product or you are charged too much...expect to wait 2 months for a refund. Stay away from this company!!!

Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account and am satisfied that there has beenno fraudulent charges. The amount withdrawn on 1/16/2015 was for her Annual renewal.The authorization of withdrawal for this fee is included in the...

Policies andProcedures the complainant agreed upon when signing up to begin her business withus. Below is the section in the Policies and Procedures where this informationis stated. 1.       The Ambassador expressly authorizes the Companyto collect the annual renewal and materials fee using any payment method available,including charging any credit card on file for the Ambassador or withholdingfrom Commissions. Without the account being cancelled the Annual fee was collected. In order to cancel the account we do require the form with a written signature. This is a business venture and not a customer account and with that there are added security measures for the protection of our Ambassadors. We sent an email, by request, to the complainant to cancel her account. We have sent this form on both 10/22/2014 and 1/16/2015. We have not received the completed form back. We would have originally mailed the cancellation form had we known there was an issue with printing the form. I have requested a cancellation form be mailed to the complainant for her convenience to fill out and mail back to us. As soon as we have received the completed form we will terminate her account and refund the Annual fee. If you need any further assistance or have any additional questions please do not hesitate to let me know. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I agree that the business did request additional documentation from me, however, I was given less than 24 hours to respond to the request before they sent their response to the Revdex.com stating that I had not replied to them.I agree that as long as the refund is received and the account canceled, that I will consider this complaint resolved.I do find it strange that I can wait on hold for 40 minutes to speak with Plexus Customer service, yet the minute I file a complaint with the Revdex.com, they are all of a sudden attentive to me.  Funny how that works.

Complaint ID [redacted].  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;

Thank you for the opportunity to respond to this complaint.

I have reviewed the complainant’s account with our company. The complainant’s original order has been canceled and a full refund of $157.80 processed today.

A new replacement order has been created...

and processed today with no additional charges.

If you should need anything further please let us know.

This is the THE most worthless company on the face of the earth.    So they claim to have refunded my money?   They claim to have shipped it?   And they have never contacted ME?    I don't trust this worthless company any more than I would trust someone who tells me they're shipping me the Brooklyn Bridge.
If a company is 100% unresponsive, 100% unprofessional and 100% unapologetic - I SHOULD BELIEVE THIS abrupt, unprofessional email?   They already told me it would be shipped 3-5 days (from my order) from the order date of 10/29/15.    It's 12/12/15.
I have tried to contact this worthless company SO MANY TIMES - their call center says to email and HANGS UP ON YOU.   Any emails I've sent have NEVER BEEN RESPONDED TO. 
I don't believe them.  The order has been shipped?  It is NOT on my door step.    They have NOT refunded the money.
A horrible, horrible unprofessional dreadful company.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s order [redacted] was delivered...

12/7/2015

with the tracking number [redacted] The complainant’s account has been closed.The complainant’s order [redacted] dated 11/26/2015 has been

refunded today, $187.59.  Please allow

5-7 business days for these funds to reflect back into the complainant’s bank

account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred

customer account. The complainant contacted our customer service department by

email on 11/30/2015 to request that their account be canceled. The complainant’s order [redacted] dated 12/13/2015 has been

refunded, $161.09.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account. It is not necessary to return the order at this time. We

apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thank you so much for assisting me in this matter. Thankfully, I see they don't ignore your requests.

Regards,