Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

To Whom It May Concern,Thank you for the opportunity to reply to this complaint. I have carefully reviewed the complainants account.The complainant became an Ambassador (distributor) with our company on 03/15/2014. At the time of sign-upthe complainant agreed to our Policies and...

Procedures. Included in these is the information regarding the collectionof the annual fee. I have copied that section below:1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment methodavailable, including charging any credit card on file for the Ambassador or withholding from Commissions.Due to this agreement the fee was deducted from the complainant's account on 3/15/2015. For the protection of our Ambassadors,we do require a form with a written signature in order to cancel our business association with our Ambassadors. I apologize for the delay in processing the cancellation form. These are processed in the order in which they are received. I was able to locate the complainant's form and move it to the front of the line. The cancellation was processed today as well as the refund for the annual fee.I hope this meets the satisfaction of the complainant. If you should need anything further, please let me know.Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted] and have verified that the money withdrawn from my checking on 10/2/15 for my order placed on 9/30/15 has been refunded to my account.  I was called by their customer service department after my complaint and was told this money was being refunded and that they were sending the order out at no charge to me.  I appreciate that even though I only asked that my money be refunded OR my order shipped.  As of today 10/27/15, I have not received the product or received confirmation that it has been shipped but I am accepting the business's response to this complaint. 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

reviewed and closed.  The complainant’s

order [redacted]1 dated 10/25/2015 has been refunded, $157.84. The complainant’s

order [redacted] dated 11/25/2015 has been refunded, $153.79.   Please

allow 5-7 business days for refunds to reflect into the complainant’s bank

account. It is not necessary to return the orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s ambassador account...

has been reviewed. The

complainant’s payment information and monthly auto-shipment have been removed

from the account.  The complainant’s 10/10/2015 order [redacted] will be refunded

$110.11.  The complainant’s 11/9/2015

order [redacted] will be refunded $105.82. Please allow 5-7 business days for

these funds to reflect into the complainant’s bank account. Please keep the

upcoming holiday in mind and that banks will not be open again until

11/30/2015. It is not necessary to return the order. We apologize for the delay

in our response. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s Ambassador account has been closed.
The complainant’s order [redacted] dated 1/2/2016 was delivered 1/19/2016 with tracking number [redacted]
We apologize for the delay.
The complainant’s order [redacted] dated 1/2/2016 has been refunded, $168.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this orders at this time.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I will follow up when packages have arrived.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Although the canceled my ambassadorship which I paid for in December for a year. I did not ask for that I just didn't want this order they were trying to send me 

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted]m to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/23/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 3/22/2016 has been canceled and refunded, $78.93.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/29/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order 82570317 dated 4/13/2016 will be refunded, $147.57.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
We recently up dated our computer systems which has caused some unforeseen issues and confusion among our customers and ambassadors. This has unfortunately caused delays in our customer service and shipping times. We are striving to do our best in accommodating our ambassadors' and customers’ requests.
Please see the attached image, “Emailed 4-25-2016” in which the complainant, Andrea M Roe requests that we keep the products and refund her money.
Please see the attached image, “[redacted] Refunded in Full.” The complainant’s order 82693616 has been refunded in full $109.55 in two separate transactions of $94.90 and $14.65.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the dates that they were processed.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  Two credits were applied to the Customer's credit card on 01/31/14 in the amounts of $106.00 and $101.84. The bank normally takes 24-72 hours to return the funds to the credit card account.  Our apologies for any confusion...

regarding the refund process.We will consider this matter closed.

Thank you for the opportunity to respond to this complaint. While I sympathize with the concerns of our Ambassador in regard to the privacy of customers, evidence of all sales is required upon request. Before becoming an Ambassador all applicants must agree to our Policies and Procedures. Included...

in these is a Seventy Percent Rule. I have copied that portion of our policies and procedures below.Seventy Percent Rule. An Ambassador certifies with each new Product order that he or she has sold or consumed at least 70% of all Product purchased in prior orders. Each Ambassador that receives Commissions and orders additional Product agrees to retain documentation that demonstrates compliance with this policy, including evidence of Retail Sales, for a period of at least four (4) years. An Ambassador agrees to make this documentation available to the Company at the Company’s request. Failure to comply with this requirement or falsely representing the amount of product sold or consumed in order to advance in the Compensation Plan constitute a breach of the Contract and is grounds for termination. Furthermore, a breach of this requirement entitles the Company to recover any Commissions paid to the Ambassador for any period of time during which such documentation is not maintained or for which this provision has been breached. (Plexus Worldwide Policies and Procedures, p.19, Section 6, Article I)Without providing the evidence of sales the Ambassador is failing to comply with this requirement. Unfortunately, this is a requirement and an exception could not be made.If you need anything further please let know.Thank You,Plexus Worldwide, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As stated in my complaint and when I personally contacted the company, I did not know that my renewal was coming up because I did not receive any notification that the charge was coming.  By the time that I was aware of the charge, it was past the 5 days to get it taken care of.  If I had known that the charge was coming or had any notification that a charge was made, I would have taken care of it.  I have made that very clear from the beginning.  I completely understand what the policies and procedures are but when there is failure of notification on your end, policies and procedures become a mute point.  Because of the lack of notification and complete unwillingness to make an exception and work with me, that is why I have taken this to the Revdex.com.  If this had just been an oversight on my part, I would have let it go.  I have been wronged and I expect for it to be made right.  Imagine if you had opened your statement and their was a charge you were not expecting, and if you had been expecting it, you would have taken care of it immediately.  And then you call the company and they could care less what they are putting you through.  Put yourself in my shoes for a second and imagine how you would feel. 

Regards,[redacted]

Thank you for the opportunity to respond to this complaint. I have carefully reviewed the complainants husbands account. We currently have record of sending a cancellation form to the Ambassador to complete and return and have no evidence of receiving the completed form back. The...

reason the Ambassador has not received any product is due to the optionalautomatic shipment being turned off in March, 2014. Turning off the automatic shipment does not however, cancel the accountor stop the annual web hosting fee from being charged. In order to cancel the account and remove the annual fee a completedcancellation form needs to be received by the Ambassador.I have attached another copy of the cancellation form to this response. If the Ambassador could please complete and sign the cancellation form and return it to our Compliance Department fax at [redacted], instead of the number on the form we will beable to process the cancellation of the account more expediently and have a refund processed for the Annual Web Hosting fee.If you should need any further assistance please let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred

customer account. The complainant’s order [redacted] dated 10/5/2015 has been refunded,

$106.08.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account. It is not necessary to return the order at this time. We

apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. In reviewing the complainant’s account, it...

appears they were able to speak with our customer service today, as the account has been closed. The monthly auto shipment has been canceled. And a refund for order #[redacted] has been submitted in the amount of$107.34, which is the total amount of product minus the shipping charge, per our return policy.  
Please let me know if there is anything else I can do to assist. Thank you!

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 11/13/2015 had previously been refunded $20. This order has been refunded the remaining balance $86.59 today.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
The complainant’s order [redacted] dated 11/13/2015 was refunded $79.95 on 12/28/2015.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/10/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/10/2015 has been refunded, $97.95.
The complainant’s order [redacted] dated 1/10/2016 has been refunded, $112.37.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please provide the tracking information and order number for the returned order (s).
Please let me know if you need anything further.