Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/26/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. However we will also make an exception and refund order 80961981 dated 12/12/2015 minus the original shipping charges.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $189.85.
The complainant’s order [redacted] dated 1/24/2016 has been refunded, $174.91.
The complainant’s order [redacted] dated 2/24/2016 has been refunded, $174.91.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The requested refund of $111.89 has been processed today. Your account has been closed. If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
The complainant’s request for $29.56 [redacted] to be refunded has been sent today to our accounting department for a [redacted] draft to be created and mailed.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order 82029243 dated 3/4/2016 has shipped with the...

tracking number [redacted]. Per our Retail Customer Return policy the complainant’s order will be refunded minus the original shipping charges. However it is not necessary to return this order at this time. We apologize for the shipping delay. The complainant’s order 82029243 dated 3/4/2016 has been refunded, $79.90. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  After review of the account I did not see any mention of a return for refund, only account cancellation.  My apologies for the frustration and confusion - a full refund has now been issued under the 60 Day Money Back Guarantee in...

the amount of $115.35.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service delays. We apologize for these delays and the frustrations they have caused the complainant.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 4/1/2016 will be refunded, $105.26.
The complainant’s order [redacted] dated 3/1/2016 will be refunded, $139.00.
Please allow 5-7 business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.The complainant’s order 80072725 has been refunded today in
the amount of $119.95.The complainant’s order has also been reshipped with the
order numbers...

[redacted] and [redacted].If you should need anything further please let us know.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 05/25/2014. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.This return policy is also documented on all invoices emailed to the complainant at the time of purchase and available in the back office (personal internet log-in). The complainant does have access 24/7 to turn on and off all automatic shipments. We understand that sometimes when calling from a different time zone it can be difficult to reach us during our normal business hours. Therefore, for the convenience of our Ambassadors, they have complete access to their accounts via their personal internet log-in, referred to as their Back Office.The complainant was refunded for the total product cost in accordance of the above policy. This refund in the amount of $119.85 was processed as of 7/18/2015. Please allow 5-7 business days for the complainant’s financial institution to process the credit, depending on their procedures. If you should need any further assistance please let me know.Thank You.

Thank you for the opportunity to address this complaint. After reviewing the account in question it has been determined that the Ambassador is outside of the return policy. Upon becoming an Ambassador with us the complainant agreed to our Policies and Procedures, which includes the Ambassador return...

policy. The return policy for our Ambassadors, as stated in the Policies and Procedures and copied below states:Section 6.L.3 Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt oftheir product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be madeafter the product has been returned and verified to be in satisfactory condition.Unfortunately the complainant does not meet the requirements for a refund and as such I am not able to fulfill her request. I have however, attached a cancellation form for her convenience to complete and return to us.This will ensure no further charges are incurred and the account my be inactivated. Should you need any further information please do not hesitate to let me know.Thank you.

[redacted]To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly...

auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 10/29/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 10/19/2015 has been refunded, $139.00. The complainant’s order 8[redacted] dated 11/19/2015 has been refunded, $134.95. The complainant’s order [redacted] dated 12/19/2015 has been refunded, $139.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
The complainant’s March 2016 $17.99 commissions were not calculated in our systems and cannot be paid out.
Section 5: Compensation, Letter A. Earnings Through Sales. Of Plexus Worldwide Policies and Procedures reads, “Commissions are paid to Ambassadors who qualify pursuant to the Compensation Plan and who are in compliance with the Contract.”
Our Compensation Plan reads, “Qualifying to Earn Income, In order to earn commissions and bonuses you must be Qualified. Being Qualified means that your Annual Membership as a Plexus Ambassador is current and that you have a Backup Order (AutoQualification) in place. If you fail to be Qualified, you will not receive bonuses and commissions.”
At this time will be making an exception to our Ambassador Return Policy.
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. - See more at: [redacted]
Complainant notified our customer service of their intent to return the product within the required 5 days. However the complainant will not be required to return order [redacted] in new and resalable condition at this time, or any time in the future.
The complainant’s order 82247064 dated 3/18/2016 will be refunded, $160.04.
Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank account.
Please let me know if you need anything further.

I see that many of the "complaints" about Plexus are not with the product working but rather deal with the patience of the consumer. I have been using Plexus products: SLIM and EDGE for several months now. I have grown to love them as so much good has come out of taking them. At my age, 54, aches and pains were setting in my body. Mornings proved harder to get out of bet and depression was starting to take over as well as fatigue, esp. in afternoons. SLIM took that ALL away rather early on in my program. Though I did not drop the huge pounds that others have, I only had 15 to 20 max. pounds to lose and did not expect fast loss. After 6 months on those products, I went from very tight size 6 and 8 jeans (not stretch) to a loose 8, comfortable 6, and a snug (but wearable) 4...and only 5 pounds lost. So I concluded that the "lose fat, not muscle" was working, lol. I do market the products for best price but it is really great b/c I get mine free (can't get better price than that) and things are improving with monthly income as well. Plexus has a nice compensation plan that gives back rather quickly. So, YES, I do market the products but I like doing it. If you think that is such a bad thing (lol), never try out the products and never know, simple! But DON'T KNOCK SOMETHING YOU'VE NEVER TRIED YOURSELF by listening to the reviews of others. Most are complaining about the corporate office not responding well and I am certain that some have indeed heard back as they say months. I've not had one issue with anything. For the person saying it's been 4 months, 60 days is 2 months so you can try all you want but the guarantee is 2 months and not 4. We tend to be lazy and want things handed to us or spoon fed... a job requires work and supplements are meant to be "consistently" taken. For me, it's a not rocket science......Plexus... one day at a time! : D

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account have been closed and the...

monthly
auto-shipment canceled.The complainant’s order [redacted] dated 12/8/2015 have been
refunded, $103.95. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return this
order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. After a review of the complainant’s preferred customer account I was able to verify that the complaint’s last order with Plexus Worldwide was placed on 4/19/2016. Further review...

confirmed that on 4/19/2016 the complaint received an order confirmation email which included the Plexus Worldwide Preferred Customer refund policy.  (Please see attachment) Per this policy: “If you are unsatisfied with a product purchased from Plexus, you have 60 days from the date of purchase to contact customer service for a return authorization.  You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued.” Unfortunately the complainant did not contact Plexus Worldwide until 6/28/2016, which is outside of the allotted time frame. Due to the delayed request Plexus will not be able to issue a refund for the complainant at this time. If the complainant wishes to submit documentation which clearly displays the dates they were the hospital, Plexus would be happy to reevaluate this request. Please let me know if you need anything further.   Tell us why here...

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Per the Plexus Worldwide Policies and Procedures section 6.F "Payment Default" any payment that is not supported by sufficient funds or that is returned uncollected constitutes a...

breach of Contract. The Company will assess a handling fee of twenty-five dollars ($25 USD or equivalent local currency) for all payments lacking sufficient funds. We have reviewed the complainant's Plexus Ambassador account and determined that a check was returned for order #[redacted]. This order was in the amount of $31.71. As a result of this returned check, order #[redacted] did not process and was cancelled on 5/31/2016 (Please see attached image) and no funds were recieved. Additionally we determined that we have received funds for order #[redacted] in the amount of $132.37. While this was not the order associated with the returned check, this order was stopped as well due to the hold with the complainant's account. As a result of this order not being shipped Plexus has issued a full refund in the amount of $132.31   (Please see attached image.) Please allow 5-7 business days for these funds to reflect back onto the complainant's bank account. In accordance with the Plexus Worldwide Policies and Procedures section 6.F the complainant;s account was placed on a suspension and all additional order have been stopped until the complainant has paid the $25 return check fee for order order #[redacted]. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. We have reviewed the payment information provided by the complainant and confirmed that the complainant was unfortunately the victim of fraud. After confirming that the complainants’...

credit card was used fraudulently a refund was issued on 7/18/2016 in the amount of $509.96. (Please see attachment) We apologize for any miscommunication from our Customer Service department.  We recommend that the complainant contacts their local banking institution and takes the necessary security steps to protect themselves from future fraudulent activity. We apologize for the delay. Please let me know if you need anything further.

We had an issue with product not being sent but with one call, they were quick to send DOUBLE the product AND refund us! We love the products- we have lost weight and feel so much better!

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted]m to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/23/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 3/22/2016 has been canceled and refunded, $78.93. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

Thank you for allowing me to respond to this complaint. I have carefully reviewed the situation and have determined that we are already working to rectify this issue as of 7/30/2015.Our Compliance Department is currently working diligently to contact this independent distributor...

regarding the customer's refund. Our policy states that if the customer is unsatisfied with the product purchased directly from the Ambassador, they have up to 60 days to return that product to the Ambassador for a refund for the purchase price.We uphold our policies to the fullest extent possible. While we attempt to contact this Ambassador, we would like to ensure the customer that this is high priority. We strive to provide a satisfactory resolution for the customer as quickly as possible.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant and I have been corresponding by email yesterday,...

1/4/2016 and today, 1/5/2016 to resolve this complaint. Please see the attached. We apologize for the delay. Please let me know if you need anything further.