Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The requested refund of $111.89 has been processed today. Your account has been closed. If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s accounts have been closed. The monthly auto shipment on the complainant’s preferred customer account has been canceled. I believe there may have been further confusion due to the complainant having two accounts with Plexus Worldwide.
The complainant created an Ambassador account ([redacted]) 7/5/2015 and also a preferred customer account ([redacted]) on 7/5/2015.
The complainant submitted our form to cancel Ambassador Account to our customer service department however the ambassador account does not have any current orders.
The complainant’s preferred customer account did have a current auto-shipment and current orders.
The complainant’s disputed amount, order [redacted] dated 1/5/201 has been refunded, $139.32.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s account has been closed. The...

monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted], dated 12/16/2015 has been refunded in the amount of $128.85. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service delays. We apologize for these delays and the frustrations they have caused the complainant.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 4/1/2016 will be refunded, $105.26.
The complainant’s order [redacted] dated 3/1/2016 will be refunded, $139.00.
Please allow 5-7 business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant and I have been corresponding by email yesterday,...

1/4/2016 and today, 1/5/2016 to resolve this complaint. Please see the attached. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 2/5/2016 has been refunded, $161.11.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

I see that many of the "complaints" about Plexus are not with the product working but rather deal with the patience of the consumer. I have been using Plexus products: SLIM and EDGE for several months now. I have grown to love them as so much good has come out of taking them. At my age, 54, aches and pains were setting in my body. Mornings proved harder to get out of bet and depression was starting to take over as well as fatigue, esp. in afternoons. SLIM took that ALL away rather early on in my program. Though I did not drop the huge pounds that others have, I only had 15 to 20 max. pounds to lose and did not expect fast loss. After 6 months on those products, I went from very tight size 6 and 8 jeans (not stretch) to a loose 8, comfortable 6, and a snug (but wearable) 4...and only 5 pounds lost. So I concluded that the "lose fat, not muscle" was working, lol. I do market the products for best price but it is really great b/c I get mine free (can't get better price than that) and things are improving with monthly income as well. Plexus has a nice compensation plan that gives back rather quickly. So, YES, I do market the products but I like doing it. If you think that is such a bad thing (lol), never try out the products and never know, simple! But DON'T KNOCK SOMETHING YOU'VE NEVER TRIED YOURSELF by listening to the reviews of others. Most are complaining about the corporate office not responding well and I am certain that some have indeed heard back as they say months. I've not had one issue with anything. For the person saying it's been 4 months, 60 days is 2 months so you can try all you want but the guarantee is 2 months and not 4. We tend to be lazy and want things handed to us or spoon fed... a job requires work and supplements are meant to be "consistently" taken. For me, it's a not rocket science......Plexus... one day at a time! : D

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. The complainant’s order [redacted] dated 11/26/2015 has been refunded,
$132.45.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

We had an issue with product not being sent but with one call, they were quick to send DOUBLE the product AND refund us! We love the products- we have lost weight and feel so much better!

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please see the attached images.
The complainant’s account has been closed.
The complainant’s order [redacted] has been refunded today 3/1/2016 although please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return order [redacted].
Ambassador accounts are not able to be canceled over the phone. Ambassadors may access their back office at plexus.myvoffice.com, click communications, click library and then click on the link “ambassador cancellation form.” The completion of this link, https://plexus.formstack.com/forms/ambcancel electronic form is normally required to close an ambassador account. However as previously stated the complainants account has been closed due to this complaint’s request.
Please let me know if you need anything further.

[redacted]To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly...

auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 10/29/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 10/19/2015 has been refunded, $139.00. The complainant’s order 8[redacted] dated 11/19/2015 has been refunded, $134.95. The complainant’s order [redacted] dated 12/19/2015 has been refunded, $139.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to address this complaint. After reviewing the account in question it has been determined that the Ambassador is outside of the return policy. Upon becoming an Ambassador with us the complainant agreed to our Policies and Procedures, which includes the Ambassador return...

policy. The return policy for our Ambassadors, as stated in the Policies and Procedures and copied below states:Section 6.L.3 Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt oftheir product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be madeafter the product has been returned and verified to be in satisfactory condition.Unfortunately the complainant does not meet the requirements for a refund and as such I am not able to fulfill her request. I have however, attached a cancellation form for her convenience to complete and return to us.This will ensure no further charges are incurred and the account my be inactivated. Should you need any further information please do not hesitate to let me know.Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted]m to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/23/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 3/22/2016 has been canceled and refunded, $78.93. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.The complainant’s account has been closed.The complainant emailed our customer service department on
12/15/2015 requesting that the auto shipment be turned off and also requesting
instructions for product return. The...

complainant created a retail customer account on
11/2/2015. Retail customer accounts do not have the option of monthly auto
shipments. The customer’s account number 1192001 has never had an auto shipment
order set up on it. Each order was separately created on the account. The complainant’s order [redacted] dated 11/2/2015 has been
refunded, $59.90.The complainant’s order [redacted] dated 11/19/2015 has been
refunded, $114.95.The complainant’s order [redacted] dated 11/25/2015 has been
refunded, $39.95.Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
The complainant’s request for $29.56 [redacted] to be refunded has been sent today to our accounting department for a [redacted] draft to be created and mailed.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order 82029243 dated 3/4/2016 has shipped with the...

tracking number [redacted]. Per our Retail Customer Return policy the complainant’s order will be refunded minus the original shipping charges. However it is not necessary to return this order at this time. We apologize for the shipping delay. The complainant’s order 82029243 dated 3/4/2016 has been refunded, $79.90. Please let me know if you need anything further.

Thank you for allowing me to respond to this complaint. I have carefully reviewed the situation and have determined that we are already working to rectify this issue as of 7/30/2015.Our Compliance Department is currently working diligently to contact this independent distributor...

regarding the customer's refund. Our policy states that if the customer is unsatisfied with the product purchased directly from the Ambassador, they have up to 60 days to return that product to the Ambassador for a refund for the purchase price.We uphold our policies to the fullest extent possible. While we attempt to contact this Ambassador, we would like to ensure the customer that this is high priority. We strive to provide a satisfactory resolution for the customer as quickly as possible.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/26/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. However we will also make an exception and refund order 80961981 dated 12/12/2015 minus the original shipping charges.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $189.85.
The complainant’s order [redacted] dated 1/24/2016 has been refunded, $174.91.
The complainant’s order [redacted] dated 2/24/2016 has been refunded, $174.91.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  After review of the account I did not see any mention of a return for refund, only account cancellation.  My apologies for the frustration and confusion - a full refund has now been issued under the 60 Day Money Back Guarantee in...

the amount of $115.35.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 1/25/2016 has been refunded, $123.11.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
 The complainant’s ambassador account has also been closed.
Please let me know if you need anything further.