Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 12/29/2015 has been shipped with the tracking number [redacted]. USPS.com currently reads an expected delivery date of 1/19/2015.
We apologize for the delay.
The complainant’s order has also been copied with order [redacted] with no charges to the complainant for the requested compensation.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 9/30/2015 has been refunded, $124.95. The complainant’s
order [redacted] dated 10/28/2015 has been refunded, $129. The complainant’s
order [redacted] dated 11/28/2015 has been refunded, $124.95.  Please allow 5-7 business days for refunds to
reflect into the complainant’s bank account. It is not necessary to return any orders. We apologize for the delay in our response. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] was assigned tracking number [redacted] however this has not showed any movement since 3/4/2016. The order will be reshipped with this same tracking number. This order will also be refunded in full per the complainant’s request.
The complainant’s order [redacted] dated 2/27/2016 has been refunded, $88.80.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s account has been closed. The monthly auto shipment has...

been canceled. The complainant contacted our customer service department by email on 3/5/2016 to request the 60 day money back for their preferred customer account. Per this policy the complainant’s orders will be refunded minus the original shipping costs. Returning the unused/original packaging of the orders will not be necessary that this time.   The complainant’s order [redacted] dated 1/30/2016 has been refunded, $139.84. The complainant’s order [redacted] dated 2/28/2016 has been refunded, $139.84. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.The complainant’s account has been closed.The complainant emailed our customer service department on
12/15/2015 requesting that the auto shipment be turned off and also requesting
instructions for...

product return. The complainant created a retail customer account on
11/2/2015. Retail customer accounts do not have the option of monthly auto
shipments. The customer’s account number 1192001 has never had an auto shipment
order set up on it. Each order was separately created on the account. The complainant’s order [redacted] dated 11/2/2015 has been
refunded, $59.90.The complainant’s order [redacted] dated 11/19/2015 has been
refunded, $114.95.The complainant’s order [redacted] dated 11/25/2015 has been
refunded, $39.95.Please let me know if you need anything further.

To Whom It May Concern;Thank you for the opportunity to address this complaint. After careful review of the account I have discovered that we in fact did not receive all the information needed to cancel the account and refund the annual web hosting fee. We would be happy to assist in this...

manner just as soon as the Ambassador provides us with the correct information. I have attached the form we need completed. This form had been sent in previously however the information did not match what was provided at the time the account was created. Due to the Ambassador signing up using her business we need the last four digits of her EIN number provided in order to verify identification. We do this for the protection of our Ambassadors. When the form is received back with the corrected information we will gladly cancel her account and refund the annual web hosting fee. If I can be of further assistance please do not hesitate to let me know.Plexus Worldwide, Inc.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. We are sorry to hear that the complainant’s personal information and payment information was compromised and used online to purchase Plexus products. Please contact your banking...

institution as soon as possible to close your account to protect against any further fraudulent actions. The complainant’s customer account created 12/4/2015 and upgraded to ambassador account 2/11/2016 has been closed. The complainant’s order [redacted] dated 2/11/2016 has been refunded in full $149.82. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The complainant’s...

order [redacted] dated 9/14/2015 has been refunded in full, $109.72. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. We apologize for any confusion. Please see the attached. We were not able to refund the complainant’s Order [redacted], $145.07 due to the charge back the complainant filed with their banking institution. The charge the reversed on 1/19/2016 due to this charge back the complainant filed. We are not also able to process a refund because the funds were already given back to the banking institution. If the complainant has any further questions about the $145.07 that was replaced to the [redacted]Card ending in [redacted] on 1/19/2016 we advise they contact their banking institution they filed the charge back with. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. After a review of the complainant’s preferred customer account I was able to verify that the complaint’s last order with Plexus Worldwide was placed on 4/19/2016. Further review...

confirmed that on 4/19/2016 the complaint received an order confirmation email which included the Plexus Worldwide Preferred Customer refund policy.  (Please see attachment) Per this policy: “If you are unsatisfied with a product purchased from Plexus, you have 60 days from the date of purchase to contact customer service for a return authorization.  You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued.” Unfortunately the complainant did not contact Plexus Worldwide until 6/28/2016, which is outside of the allotted time frame. Due to the delayed request Plexus will not be able to issue a refund for the complainant at this time. If the complainant wishes to submit documentation which clearly displays the dates they were the hospital, Plexus would be happy to reevaluate this request. Please let me know if you need anything further.   Tell us why here...

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 05/25/2014. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.This return policy is also documented on all invoices emailed to the complainant at the time of purchase and available in the back office (personal internet log-in). The complainant does have access 24/7 to turn on and off all automatic shipments. We understand that sometimes when calling from a different time zone it can be difficult to reach us during our normal business hours. Therefore, for the convenience of our Ambassadors, they have complete access to their accounts via their personal internet log-in, referred to as their Back Office.The complainant was refunded for the total product cost in accordance of the above policy. This refund in the amount of $119.85 was processed as of 7/18/2015. Please allow 5-7 business days for the complainant’s financial institution to process the credit, depending on their procedures. If you should need any further assistance please let me know.Thank You.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. The complainant’s order [redacted] placed 10/11/2015 refund
will be...

processed today. Please allow 3-5 business days for these funds to
reflect back into the complainant’s bank account. This order has also been
resent to our shipping department to be shipped. The complainant’s account has also been closed.Please let me know if you need anything further.

To whom it may concern;

0in 0in 8pt;">Thank you for the opportunity to respond to this complaint.
Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The monthly auto shipment has been canceled. The account remains active.
The complainant’s order [redacted] dated 12/26/2015 has been refunded, $114.00
The complainant was also refunded $10 for owed Pay Portal funds.  
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
The complainant’s March 2016 $17.99 commissions were not calculated in our systems and cannot be paid out.
Section 5: Compensation, Letter A. Earnings Through Sales. Of Plexus Worldwide Policies and Procedures reads, “Commissions are paid to Ambassadors who qualify pursuant to the Compensation Plan and who are in compliance with the Contract.”
Our Compensation Plan reads, “Qualifying to Earn Income, In order to earn commissions and bonuses you must be Qualified. Being Qualified means that your Annual Membership as a Plexus Ambassador is current and that you have a Backup Order (AutoQualification) in place. If you fail to be Qualified, you will not receive bonuses and commissions.”
At this time will be making an exception to our Ambassador Return Policy.
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. - See more at: [redacted]
Complainant notified our customer service of their intent to return the product within the required 5 days. However the complainant will not be required to return order [redacted] in new and resalable condition at this time, or any time in the future.
The complainant’s order 82247064 dated 3/18/2016 will be refunded, $160.04.
Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s account has also been closed. If you should need anything...

further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.The complainant’s order 80072725 has been refunded today in
the amount of $119.95.The complainant’s order has also been reshipped with the
order numbers...

[redacted] and [redacted].If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. The complainant’s order [redacted] dated 11/24/2015 has been refunded,
$121.08.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. We have reviewed the payment information provided by the complainant and confirmed that the complainant was unfortunately the victim of fraud. After confirming that the complainants’...

credit card was used fraudulently a refund was issued on 7/18/2016 in the amount of $509.96. (Please see attachment) We apologize for any miscommunication from our Customer Service department.  We recommend that the complainant contacts their local banking institution and takes the necessary security steps to protect themselves from future fraudulent activity. We apologize for the delay. Please let me know if you need anything further.