Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the...

monthly
auto-shipment canceled. The complainant’s order 7715440 dated 9/17/2015 was refunded
$85.83 on 11/30/2015. The complainant’s order 80501771 dated 11/16/2015 was
refunded $133.69 on 11/30/2015. The complainant’s order [redacted] dated 10/16/2015
has been refunded today, 12/8/2015, $133.97.  Please allow 5-7 business days for these funds
to reflect back into the complainant’s bank account from the date that they
were processed. It is not necessary to return any further orders at this time. Please review tracking number [redacted] for
order [redacted]. It is showing delivered 12/7/2015. The complainant has only
these three orders on their account [redacted] There is not a fourth order to
refund. If the complainant could please review their banking records and
confirm that they were not charged for a forth order.  We apologize for the delay. Please let me know if you need anything further.

Good Morning and thank you for reviewing my case,    Yes, I have asked for a refund for the products I didn't recieve in a timely manner; however I called the customer sevice number on the 6th day and basically they didn't know where my order was, if it was shipped out, or never even was shipped.  They told me that nothing can be done regarding my missing order until after the 7th buisness day.  To me this is unexceptable and lack of Customer Service.    My email from Plexus after my order was processed said I should recieve my order in  three buisness days, I did not.  I waited for my order to come in and on the 6th day Nothing again and called Customer Service.   I feel that I should have been compesated in some way from Customer Service for this confustion on where my order went or that was never shipped.    My order did not have a tracking number next to my order like my past perferrd customer orders I have done and I believe that my order was never processed.     I was tryed products with [redacted] in the past and I truely believe they have a better Customer Service regarding issues like these than Plexus.     Thank You Kindly for reviewing this,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 4/6/2016 has been assigned the USPS...

tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order. The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery.   The complainant’s order will also be refunded 15% in the amount of $15.93 per their request to also be discounted. This is in addition to the 15% discount already applied to the order at purchase. We apologize for the delays. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 11/9/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/15/2015 has been refunded,
$84.19.The complainant’s order [redacted] dated 12/15/2015 has been
refunded, $88.24.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. If the complainant would also like order [redacted] dated
10/15/2015 refunded please provide proof of attempt to contact by phone or
email prior to the order date. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. Please see the attached. The refunds have already been processed back to the original payment method, the [redacted] ending in [redacted]. Unfortunately we are required to refund back to the original payment methods. May I suggest the complainant contact their banking institution to discuss further options as they now hold the funds. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. After a review of the complainant's ambassador account I was able to determine that a refund was processed on 7/18/2016 for $34.95. Please allow 5-7 business days for these refunds to reflect back into the...

complaint's bank account. Additionally the complainant's ambassador account has been closed. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I am really surprised that the company didn't offer to refund all of my money and also send me my order based on what I have been through.  I find it very interesting that this was caused by a computer upgrade because nothing was put out about that and why would that effect receiving phone calls to customer service.  Oh well I am interested in getting my order so I will accept what they have done.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
K[redacted]

Thank you for the opportunity to respond to this complaint. After reviewing both the complainant and her husband’s accounts I found that neither of them were qualified to receive commissions for the month of September 2014. Below is the section in the Plexus Compensation Plan...

detailing what is needed for an Ambassador to be Qualified.Qualifying to Earn Income In order to earn commissions and bonuses you must be Qualified. Being Qualified means that your Annual Membership as a Plexus Ambassador is current and that you have a Backup Order (AutoQualification) in place. If you fail to be Qualified, you will not receive bonuses and commissions.Unfortunately, the complainant and her husband cancelled their Backup Orders (AutoQualifications) before the end of the commission cycle and thus were not Qualified for September 2014 commissions. Therefor I am unable to grant the complainants request due to there being no commission payments due.  Apart from this, both the complainant and her husband were suspended for violating  Plexus Policies and Procedures. This action would also have suspended all bonuses and commissions, were there any due.If you have any further questions or need any further assistance please let me know.Thank you.

To whom it may concern;I apologize for any confusion. Please do not return the
unwanted product. We understand this is our normal policy but appreciate your
patience during our computer systems change over. Your $29.95 refund for this unwanted product was processed
yesterday. Please allow 3-5 business days for your bank to process this
transaction and the funds to reflect back into your account.I also emailed you instructions on how to alter and manage
your auto-shipment online yourself.You may also reply directly to your email tickets that I replied
to yesterday to reach me directly with any further questions.  [redacted] – “Plexus:
User Name and Password”[redacted] – “Unable to Access Account”[redacted] – “Backoffice Password”If you should need anything further please let me know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/20/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/15/2015 has been refunded, $116.50.
The complainant’s order [redacted] dated 1/15/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To Whom It May Concern,Thank you for allowing me to respond to this complaint. After reviewing the complainants account I had discovered that it had not been cancelled as of yet.I did however locate the cancellation form emailed to us and the account has now been inactivated. The...

order that was trying to process the Annual fee has been voided so no further attempts will be made.I apologize for the delay in processing and hope everything had been rectified to your satisfaction.If you should need anything further please do not hesitate to let me know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/10/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/10/2015 has been refunded, $97.95.
The complainant’s order [redacted] dated 1/10/2016 has been refunded, $112.37.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please provide the tracking information and order number for the returned order (s).
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s account has been closed. The monthly auto shipment and order 81547334 have been canceled. The complainant contacted our customer service department by email on 10/6/2015 to request that future monthly auto shipments be canceled. All orders after that date will be refunded in full. However we will make an exception and also refund an order dated 10/4/2015 minus the original shipping charge of $4.05. The complainant’s order [redacted] dated 10/4/2015 has been refunded, $43.30. The complainant’s order [redacted] dated 11/4/2015 has been refunded, $42.99. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I received the product on 3/30/2016.
Regards,
[redacted]

To Whom it may concern; Thank you for the opportunity to reply to this response. Attached is a copy of the complainants' account inquiry which was available in their backoffice. Highlighted in yellow the complainant will see that they received $17.14 in commissions for the monthly of July, (paid out on August 15th.) If the complainant has not received these funds it is mostly likely due to the fact that they did not registered with the Plexus pay portal. Found here: [redacted]We encourage the complainant to reach out to their Plexus sponsor and contact the commissions department at [redacted] should they have any questions regarding their monthly earnings. We look forward to receiving confirmation from the complainants regarding the return of their August order and issuing a full refund.  Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

The complainant’s account is labeled as a preferred account
but the orders placed on the account have gone back and forth between retail
and preferred pricing since the accounts creation on 3/5/2015. I am not sure
how this was possible and I do not believe that the complainant
intended set up the auto-shipment that resulted in orders [redacted] and [redacted].
Both order have been refunded today. Please allow 3-5 business days before
these funds reflect into the complainant’s account. Please do not return either
of these orders. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. Please see the attached.  
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Please see the attached tracking from USPS.
The complainant’s order [redacted] dated 3/3/2016 has been shipped with the tracking number [redacted].
The complainant’s order [redacted] dated 3/7/2016 will be shipped with the tracking number [redacted].
The complainant’s emails will also be responded to.
We apologize for the delay.
Please let me know if you need anything further.