Plexus Worldwide

I am having an aweful time with this company! Called them numerous times and have been on hold for over an hour...no answer. Emailed many times..no answer. Canceled, no response. Reported them to my credit card and had to stop payment. THey tried four times to get my money, then changed there number somehow and got it to charge my account. I have been so stressed over all this. I have all emails and phone call attemps on record. Talked to Discover card for 30 minutes to put another stop on this. Now I looked on the Revdex.com site and see I'm not the only one with the same issues. HORRIBLE customer service!

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order 7637421 has been refunded, $90.90. The complainant’s account has been closed. If you should need anything further please let us know.

To whom it may concern; We would be happy to answer any questions the complainant may have. Unfortunately we are limited in amount of information we can provide in this response as we are restricted to 200 characters per response. With regards to policy violations, the complainant has placed orders on other individual’s accounts, which violates Plexus compensation manipulation policies. Additionally the complainant may be in violation application & inaccurate information policies, as well as our online sales policies which states that ambassadors may not sell or facilitate the sale of products on unauthorized internet websites such as Amazon and eBay. If the complainant wishes to discuss this further they can contact the Compliance department at ###-###-####. With regards to the complainants orders we have found 6 remaining orders that were in some form of open or processing status. Order # [redacted] has been shipped. Orders # [redacted] have all been stopped and refunds will be issued. Please be aware that refunds can take 5-7 business days to reflect back onto the original payment method. For more details regarding these orders and all other successful orders please see attached Excel sheet. Please let me know if we can assist further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant emailed our customer service department on 1/25/2016 to request that their auto shipment be canceled. Any orders processed after this date will be refunded in full. The complainant’s order [redacted] dated 1/25/2016 will be refunded, $129.00. The complainant’s order [redacted] dated 2/25/2016 will be refunded, $129.00. The complainant’s order [redacted] dated 3/25/2016 will be refunded, $110.26. The complainant’s order [redacted] dated 4/25/2016 will be refunded, $116.50. Please allow 5-7 business days for these refunds to be processed back to the original payment methods and these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/5/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/11/2015 has been refunded, $106.84.
The complainant’s order [redacted] dated 1/11/2015 has been refunded, $111.17.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Eileen R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My sponsor, [redacted], insisted that I had a 60 day money back guarantee! Furthermore, I have sent back the package that was auto-shipped, with the return number on the package. I did everything as instructed by the customer service representative within one day of receipt. Those funds should be immediately refunded to my credit card, as well as the $381.86 that I paid in January! That is the least I should expect for what I've been through. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant was able to contact out customer service department by phone today.
The complainant’s order [redacted] dated 2/3/2016 has been refunded, $86.68.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

Hello [redacted]
I was not able to reach you by phone today but I was able to leave a voice message.
We have received your Revdex.com Complaint [redacted] and are not able to locate an account in your name or provided information.
If you feel that you banking information has...

been compromised please contact your institution immediately to advise them of the fraudulent charge and have your account closed. If you are able to provide further information we can locate the charge to help expedite the refund process. Please provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the charge.
Thank you for your time and please ask if you have any questions.

We requested cancellation of Order# [redacted] as soon as it was placed, the very same day. We could never get through to customer service, so I emailed. A ticket was opened, and we also never received a reply to it. I have attached PDF copies of the emails and ticket info from the online Plexus customer service. If a 60 day money back guarantee cannot be given, I believe this order in particular should be refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am trying to reply to a complaint I had made. How do I do so? It was about plexus world wide, I find it highly unfair and wrong that they cannot proceed to refund my money. Their distributer wrongly informed me and I should not have to fight with Plexus to get a refund when I was not informed or know anything about plexus. Just the small details the person that signed me up. I want my refund.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order 8[redacted] dated 12/7/2015 has been refunded, $79.95. Order #[redacted] dated 11/7/2015 has been refunded $79.95. and Order [redacted], dated 10/7/2015, has been refunded $79.95, totaling a refund of $239.85 Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return any of the orders at this time. We apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint. Iapologize for any inconvenience the Ambassador has had in the renewal of herannual fee. While the renewal is mentioned, it is not “hidden” in any smallprint. Our Policies and Procedures are provided in a text box to scroll or withthe...

ability to open them in a new window for easier reading or printing. Priorto becoming an Ambassador the interested party must click “Agree” to thesePolicies and Procedures. The section on the Annual Web Hosting fee is below.Section 1.I.1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions. Upon review of the Ambassador’s account I see that we stillhave not received the cancellation form from her. As stated in Section 9.A.1 ofour Policies and Procedures a written notice is required to cancel the account.This is to protect our Ambassadors as this is a business agreement and acontract has been agreed upon. As soon as the form is completed and returnedthe Contract can be terminated and the Ambassadorship dissolved.  I have attached another copy of this form forthe Ambassador to complete and return at her earliest convenience. Upon receiptof the completed form the account will be closed and the Annual Web Hosting Feerefunded.If I can be of any further assistance please do not hesitateto let me know.Thank you,Plexus Worldwide, Inc.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Ambassadors are now able to visit [redacted] to register their Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Ambassador account.
The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled.
The complainant stated, “I have also sent numerous e-mails requesting cancellation of my membership. I have received confirmation that they received my request, but they have not confirmed that they have cancelled my membership.”
Unfortunately we are not able to locate any emails sent from the provided, [redacted]. If the complainant could please submit the dated email requests sent to [redacted] to be reviewed for any refunds to be considered.
Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 05/29/2015. At the time of sign-up the complainant agreed to the Policies and...

Procedures all of our Ambassadors follow. We do encourage potential ambassadors to join as a customer first, so they may take advantage of the 60 day Money Back Guarantee we offer our customers. Once deciding to begin a business with us the return policy changes.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-salable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.The request for a refund on all products was made outside of the Ambassador return policy. It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. The complainant’s last three orders have been refunded, in full, including shipping out of good faith.
Order #[redacted] dated 10/25 has been refunded $139.00
Order #[redacted] dated 9/25 has been refunded $140.20
Order #[redacted] dated 8/25 has been refunded $140.20
In addition, the account has been closed and all future activity has been cancelled. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted]. Also please see the attached.
The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 3/5/2016 through the online sign up process. 
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded minus the original shipping costs. The complainant’s ambassador account has also been closed.
The complainant’s order [redacted] dated 3/5/2016 has been refunded, $147.13.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To Whom it may concern; Thank you for the opportunity to respond to this complaint. The only purchase required to obtain and maintain a Plexus Ambassador account is the annual $34.95 membership fee.All product purchases, including monthly autoshipments, are optional. On 7/13 the...

complainant's monthly autoshipment was cancelled and placed in a "deleted" status. (Please see attached)Further review confirmed that on 7/27/2016 a new autoshipment was created, and set to run on 8/27/2016. The complainant contacted Plexus Worldwide 8/29 regarding this new order and a refund was issued, minus shipping. Should the complainant wish to be refunded the shipping cost for their August order we request that they return the order in unopened, resalable condition, within 5 days of its delivery. Once the order has been returned Plexus will issue a refund for the shipping costs. The complainant can expedite this refund by contacting Plexus at 480.434.6400 once the order has been refused and we can confirm that is  in route to our returned department (if the order is not refused, but instead reshipped, we ask they provide the new tracking number as confirmation.) As we have decided to make an exception on our refund policy we will be refunding the shipping cost on the complainants' returned July order. A refund for $5.20 has been processed on 8/30. Please allow 5-7 business days for the funds to reflect back into the complainants' bank account. We will unfortunately not be able to issue a refund for the complainants' annual membership fee of $34.95 because this order was placed on 5/21/2016. During this time the complainant placed 5 separate orders, and received a monthly commissions check  totaling $17.14. The complainants' account has been closedPlease let me know if you need anything further.

On July 29, 2013 Plexus sent and email stating “The banking industry is now offering updated credit card records to businesses nationwide. If your bank participates, it may now automatically provide updated records to Plexus on any expired/replaced cards on file” I contacted my bank and was told in no uncertain terms that this was a “scare tactic or a phishing scam” and that there are very specific laws and rules that banks must follow and they would not be allowed to disclose account information to anyone but the account holder for ANY reason. (SIDE NOTE - plexus keeps your old card info in a computer file - so if you change it because the card you used to use you don’t want charged anymore, then the current card does not work they have "saved" your previous entries then try to run them all! This I know firsthand as it just happened on my former acct and we got an email of every card they attempted to run - all of which of course were shut down thank God!)
I sent in a formal resignation as required to the company and the refuse to shut off my account, take down my replicated website AND continue to try to process my card without authorization. They WILL scam you - it is like a cult you cant never leave even when you do it according to their policies & procedures!