Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s ambassador account has been closed. The complainant’s...

membership fee order [redacted] dated 3/30/2016 will be refunded, $34.95. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delays. We apologize for these delays.
The complainant’s Ambassador Account [redacted] has been closed.
The complainant contacted our customer service department by email on 3/18/2016 to inform of their intent to return their order 82247064.
The complainant’s order [redacted] dated 3/18/2016 will be refunded, $160.04.
Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank account.
It is not necessary to return the order at this time.
Plexus Worldwide Ambassadors are paid after the first 100 PV and an auto shipment must be current until the end of the month.
The complaint’s Ambassador Account created 219.95 PV in the month of March 2016. 219.95 – 100 = 119.95 x 15% = $17.99. However please see the attached image “AS Canceled 3-30-2016.” The complainant canceled their auto shipment before the end of the month and commissions had finalized. Therefore no commissions for the month of March were calculated.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/8/2015 to request that future monthly auto shipments be canceled. Please see the attached. The complainant’s order [redacted] dated 12/12/2015 has been refunded, $153.51. The complainant’s order [redacted] dated 1/12/2016 has been refunded, $173.79. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint. Ihave reviewed the complainant’s account with our company. I have found that ourCustomer Service Representatives have responded to the complainant’s emailsassisting with canceling the auto shipment and instructing how...

to return thelast order. The complainants customer account has now also been closedand the last order placed on 9/20/2015 refunded $113.95. If you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant was able to contact out customer service department by phone today. The complainant’s order [redacted] dated 2/3/2016 has been refunded, $86.68. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 3/1/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

I quit using Plexus products because they had caused heart palpitaions with most of the people who signed on with me. I hadnt ordered for months and then they charge me for renewal. So I contacted them within the 5 day grace period and they promised a refund. 4 months later, and no refund. They claim they voided the charge even before it hit my account when I didnt even contact them until I saw it hit my account. They apologized for the inconveniece of keeping my money, so that is something. My bank will be hearing of all this tomorrow with all my emails as proof.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. In reviewing the complainant’s account, it...

appears they were able to speak with our customer service today, as the account has been closed. The monthly auto shipment has been canceled. And a refund for order #[redacted] has been submitted in the amount of$107.34, which is the total amount of product minus the shipping charge, per our return policy.  
Please let me know if there is anything else I can do to assist. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant contacted our customer service...

department by email on 12/11/2015 to request that future monthly auto shipments be canceled.The complainant’s account has been closed. The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s order [redacted] dated 11/29/2015 has been refunded,...

$159.81.Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.It is not necessary to return these orders at this time.We apologize for the delay.Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant was emailed their order [redacted] tracking number...

[redacted] on 2/5/2016. This tracking number currently shows an expected delivery date of today 2/22/2016. The most recent movement being out for delivery at 7:30 a.m. 2/22/2016. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/2/2016 has been refunded, $153.29 on 4/1/2016. Please see the attached.
Please allow 3-5 business days for the complainant’s bank to process this transaction and the funds to reflect back into the complainant’s account.  
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/6/2015 to request that future monthly auto shipments be canceled and return order 80797442. The complainant’s order [redacted] dated 12/6/2015 has been refunded, $124.95. The complainant’s order [redacted] dated 1/6/2016 has been refunded, $129.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. Please approve documentation of [redacted] credit rating being affected by this situation so that we can provide this to our accounting department to be further researched. In the hopes of resolving this complaint order [redacted] dated 10/1/2015 will be refunded, $91.94. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank. It is not necessary to return this orders at this time. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/5/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 3/17/2016 has been refunded, $82.09. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order when delivered. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this compliant. After review of the complainants account we have confirmed that a refund of $123.24 was issued on 6/14/2017. We received confirmation on 6/19/2017 from the complainant that her product refund was received and she...

was satisfied by this action. (Please see attached) In addition to the product refund we have submitted a refund for the complainants $34.95 membership fee.  Please allow 3-5 business days for these funds to reflect to the original payment method. The complainants account will be terminated and all future orders have been cancelled. Please let me know if you require any additional assistance.

To whom it may concern; Thank you again for the opportunity to respond. We apologize for any confusion. As previously mentioned these refunds were processed on 8/14/2017 and 8/15/2017. Once Plexus has processed a refund it can take 3-5 business days for these funds to reflect back to the original payment method. With regards to the initial refund request, it appears a misunderstanding on our end resulted in a delay. Per the complainants’ original email to customer service, the compliant requested a refund for only their $34.95 membership. The complainant received a response the following days from our customer service department offering a different balance of $82.93. Because of the differing refund amounts, the process was delayed while our refunds team investigated. We have reached out to the employees involved and taken the necessary actions to ensure repeated mistakes will not be made in the future. We are very sorry for this delay and look forward to this issue being resolved once the funds have been received. Please let me know if any additional assistance is required.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order 80131879 was delivered October 31,
2015. The requested refund will also be processed, $88.62. The complainant’s account has been...

closed. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s ambassador account has been reviewed....

The
complainant’s payment information and monthly auto-shipment have been removed
from the account.  The complainant’s 10/10/2015 order [redacted] will be refunded
$110.11.  The complainant’s 11/9/2015
order [redacted] will be refunded $105.82. Please allow 5-7 business days for
these funds to reflect into the complainant’s bank account. Please keep the
upcoming holiday in mind and that banks will not be open again until
11/30/2015. It is not necessary to return the order. We apologize for the delay
in our response. Please let me know if you need anything further.